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    ERA American Real Estate

    5.0 (1 review)
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    11 years ago

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    Assurance Realty of NWFL - 610 7th Ave

    Assurance Realty of NWFL

    (2 reviews)

    We are a military family that owned a home in Crestview, FL. We reached out to Assurance Realty for…read moreProperty Management shortly after we moved. I can't even begin to put into words how absolutely phenomenal they were! We worked with Kim specifically as our property manager and she was so great. We really liked how their process was set up. If there were any concerns with the property, Kim told us immediately. We ended up moving overseas for 3.5 years and during that time frame, we switched tenants. I can't imagine dealing with all of that while being overseas. We experienced minor tornado damage to the property and Kim was on top of it. She was always open and honest. She kept things fair for both us as the owners, as well as our tenants. We fully trusted Kim and never once had to worry about anything. It was such a huge load off to know we had that! She really was such a blessing. We decided to sell the property in 2021 and got teamed up with Donna. Donna was just as incredible as Kim from the very beginning to the very end. She made the entire selling process super easy. She was open and honest about our options and walked us through every step and answered every question we had. We live out of state and knowing we had someone we could trust to take care of selling the property was a relief. From our end, the selling process was easy. We know that's because Donna is such a phenomenal agent and took care of the heavy load of things on her end. In the eight years that we worked with Assurance Realty, whether on the Property Management side or the Real Estate side, we knew we could trust them completely. Honesty, integrity, and professionalism are important. Assurance Realty of NWFL, LLC goes above and beyond for their clients. I simply cannot say enough good things about them.

    I can't speak highly enough of Merinda Vause. After working with 4 less than caring and engaged,…read morequick sale mentality real estate agents, I was fortunate in finding Merinda . Merinda is a true professional, very personable , easy to work, dedicated to her client, kind , knowledgeable and genuinely cares about her clients and their needs. I not only found a top notch realtor I gained a lifelong friend . I highly recommend Merinda!:)

    Janet Johnson Realty

    Janet Johnson Realty

    (3 reviews)

    Although the staff is friendly, their (in)actions as of late do not constitute that of property…read moremanagers. When staff do not return emails or phone calls for over 2 months, it is unacceptable and effectively MISmangement. Additionally no rental invoices have been received in the last 2 months, only 1 out of 3 rental income payments have been processed. Do yourself a favor, and find a property manager that actually actively manages...or at the very least, makes timely correspondence with their customers

    It has come to our attention that our house has been severely mismanaged. We have made several…read moreattempts to contact her directly. As of today she still have not responded in a phone call we requested over 2 weeks ago. First, we have received several conflicting e-mail's regarding repairs that might or might not have been completed on our home. Second, we feel her office has failed to provide us with a renter. The e-mail from Katie stating,' we've" missed out" on a renter because her office didn't get back to him in a timely manner. Not really want we wanted to hear from a company that's suppose to find a renter? Third, we feel like this is déjà vu all over again, when her team had to have a meeting regarding the mismanagement that happen with all the inconsistencies last year. There has been no real effort made from her office to correct and or address the way our home has been managed. Janet Johnson reality failed to address the issues and our concerns. We have given them several chances to rectify the errors but they have failed to follow any positive action .We feel we have no other choice but to go with another company. DO NOT TRUST THIS COMPANY!!!

    Real Property Management Homebase

    Real Property Management Homebase

    (2 reviews)

    My experience with Mike and Zahira has been great. I would highly recommend them for anyone…read more wishing to rent property as a landlord or find a property as a tenant. Their excellence is well above the standard and I am grateful to them and feel I receive a quality service. The value of being in good hands and the ability to know the details are taken care of contributes to peace of mind. They are quick to respond to any and all issues ,service requested or otherwise.

    I have recently moved my property to Mike and Zahira and it has been the best decision. I was with…read morea company that was closer to my property and thought, if they work near where I need them to manage, they will have an easier time managing my property. Proximity, however, didn't translate to better service because the company lacked the necessary expertise and responsiveness. Despite being nearby, they often delayed addressing maintenance issues and were uncommunicative. In contrast, Mike and Zahira have shown exceptional attention to detail and efficiency, proving that quality of service is more important than location. I went to Mike and Zahira with five years of trauma and fear. Mike and Zahira provided more knowledge and service than what I knew could be possible. They took on a lot with me, or at least that is how I felt. Their dedication and professionalism have given me peace of mind, knowing that my investment is in safe hands. I've seen a noticeable improvement in every aspect of the property's management, from tenant satisfaction to maintenance efficiency. Choosing Mike and Zahira has truly transformed my experience as a property owner, and I couldn't be more grateful.

    ERA American Real Estate - realestatesvcs - Updated May 2026

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