We are a military family that owned a home in Crestview, FL. We reached out to Assurance Realty for…read moreProperty Management shortly after we moved. I can't even begin to put into words how absolutely phenomenal they were! We worked with Kim specifically as our property manager and she was so great. We really liked how their process was set up. If there were any concerns with the property, Kim told us immediately. We ended up moving overseas for 3.5 years and during that time frame, we switched tenants. I can't imagine dealing with all of that while being overseas. We experienced minor tornado damage to the property and Kim was on top of it. She was always open and honest. She kept things fair for both us as the owners, as well as our tenants. We fully trusted Kim and never once had to worry about anything. It was such a huge load off to know we had that! She really was such a blessing. We decided to sell the property in 2021 and got teamed up with Donna. Donna was just as incredible as Kim from the very beginning to the very end. She made the entire selling process super easy. She was open and honest about our options and walked us through every step and answered every question we had. We live out of state and knowing we had someone we could trust to take care of selling the property was a relief. From our end, the selling process was easy. We know that's because Donna is such a phenomenal agent and took care of the heavy load of things on her end. In the eight years that we worked with Assurance Realty, whether on the Property Management side or the Real Estate side, we knew we could trust them completely. Honesty, integrity, and professionalism are important. Assurance Realty of NWFL, LLC goes above and beyond for their clients. I simply cannot say enough good things about them.

I can't speak highly enough of Merinda Vause. After working with 4 less than caring and engaged,…read morequick sale mentality real estate agents, I was fortunate in finding Merinda . Merinda is a true professional, very personable , easy to work, dedicated to her client, kind , knowledgeable and genuinely cares about her clients and their needs. I not only found a top notch realtor I gained a lifelong friend . I highly recommend Merinda!:)

My experience with Mike and Zahira has been great. I would highly recommend them for anyone…read more wishing to rent property as a landlord or find a property as a tenant. Their excellence is well above the standard and I am grateful to them and feel I receive a quality service. The value of being in good hands and the ability to know the details are taken care of contributes to peace of mind. They are quick to respond to any and all issues ,service requested or otherwise.

I have recently moved my property to Mike and Zahira and it has been the best decision. I was with…read morea company that was closer to my property and thought, if they work near where I need them to manage, they will have an easier time managing my property. Proximity, however, didn't translate to better service because the company lacked the necessary expertise and responsiveness. Despite being nearby, they often delayed addressing maintenance issues and were uncommunicative. In contrast, Mike and Zahira have shown exceptional attention to detail and efficiency, proving that quality of service is more important than location. I went to Mike and Zahira with five years of trauma and fear. Mike and Zahira provided more knowledge and service than what I knew could be possible. They took on a lot with me, or at least that is how I felt. Their dedication and professionalism have given me peace of mind, knowing that my investment is in safe hands. I've seen a noticeable improvement in every aspect of the property's management, from tenant satisfaction to maintenance efficiency. Choosing Mike and Zahira has truly transformed my experience as a property owner, and I couldn't be more grateful.

They are very slow to fix anything. We've been out of AC for weeks now and it gets 90 degrees in…read morehere and is very unhealthy.

I wish I could give negative stars. I reached out to the company in April about apartments with…read moreavailbility at their magnolia park location in Beaufort . they literally didn't get back to me until the next month, scheduled me for a meeting and I drove over an hour to get here and no one is here. no one is answering calls. I want to cry because im pregnant and have my infant with me and I don't have gas and time to waste. completely unprofessional.

We wanted to rent one of their rental properties. We are retired. We gave them our SS#, bank…read morestatements, 3 Years previous rental info. They would not rent to us. We have never had a problem before. BEWARE IF YOU ARE RETIRED!

I used Sound Choice 8 years ago as they were recomended by Dave Ramsey Solutions. Andrew provided…read moregreat service. He was knowledgable and went the extra mile. I would highly recommend! Thank you, Kris

Looking for an honest reliable company that can help you lease or purchase? Look no further…read more Communication was amazing! As were the results. Highly recommend!

Worst property management I have ever dealt with!! The house I was renting was full of mold and…read morebacked up sewer, I had no response to the maintenance request for over 30 days until I hired a mold specialist to test the house. The test revealed 3 types of mold at very high levels and Alanna put a temporary vacate notice on my door with no time to get any of my personal belonging or my pet and I work from my home. I had nowhere to go and they did not give me my rent money back or help with housing. I have been on the street for over 2 months and during that time the communication from her has been horrible. She would not tell me who she hired for a remediation company and they went in my house and threw out over 150 items without my consent! The protocol stated they needed my written consent and they threw out unreplaceable things like my grandparents wedding bible and cookbooks we made. Now as a single mom I have no furniture, no clothing, no electronics and nowhere to live. My life was thrown in the trash and Alanna will not tell me who gave permission for this to happen or help me in anyway. I have to start completely over with no compensation. I have had to borrow money for us to stay somewhere for the last few months. She is now trying to get me to take responsibility for the broken lease. The lease was broken the day it was declared uninhabitable, they asked me to leave due to "them finding the mold"!! lies, I found and had the mold tested She is now telling me I can move back in and I have to pay rent in 3 days or they will take possession. The house does not even have a heating and air system or duct work, that's where all the mold is! She is threatening me to pay rent for a unlivable home and now I have nothing to even live in the home with!!! My family is now sick due to the neglect of this management company and my life has been a nightmare thanks to Alanna. Where is the owner of this company and why has he not stepped up and taken over this situation?? DO NOT RENT FROM THEM!!!!

The employees are very friendly. Anytime ive had a concern, they respond quickly. Staff is super…read moreknowledgeable about lease terms and local area. Plus the Destin office is always decorated very nicely.

I am a former Fort Walton Beach Police Officer who is retired. I own a townhouse in the same…read morebuilding that this HORRIBLE COMPANY recently took over as "rental property". On 11-20-2023 in the evening hours while dark outside a neighbor of a Honduran family and I had the displeasure to be approached by a female that I later identified as "April Pierce" of Newcastle Property Management. April Pierce stated that she was the "Property Manager" of a rental unit located on Odin Lane and that I note was newly remodeled. April Pierce pulled up and approached both of us while being extremely rude while giving us extreme grief while bitching, complaining, and started an extended arguement with both of us regarding 2 trash cans and 2 discarded couches. These 2 trash cans were from THEIR "own rental unit" that were placed there by workers of THEIR own unit to be picked up by the City on pick up days. Both trash cans were never moved from their own placed positions! April Pierce claimed that the 2 cans that were partly blocking their rental property driveway needed to be moved RIGHT NOW! April "assumed" that the 2 trash cans were not theirs as she stated that there were 2 trash cans in their garage. April Pierce REFUSED to listen to ACTUAL FACTS or anything that was stated as she started "hurdling abusive and consendating remarks" against me as to being a former LEO and former City Employee because facts and information differed from her own misguided assumptions and MISGUIDED OPINIONS. All of this because April disagreed with the facts regarding the 2 trash cans were from "their own property". Had April actually looked into the 2 trash cans she would have seen a lot of their own unit's NEWLY discarded "retail packing" including retail boxes from towel bar racks, a Multi Purpose Hook (bath robe), door knobs, door hinges, light fixtures, verticle blinds, Hazardous Waste (gallon can of house paint), yard waste etc from their own items. These newly installed item CAN BE CLEARLY SEEN in their rental listings with room to room pictures shown! April argued about the facts of the City of FWB "requiring a pick up REQUEST to be SCHEDULED with the City or the City will NOT pick up 2 large discarded couches. April involved herself into my conversation with the Honduran neighbor that I was already talking to when she pulled up. The neighbor was discarding these 2 large couches that were slightly encrouching on the rental property's "imaginary property line" and were moved slight over upon her request. April Pierce refused to accept that she was ignorantly wrong regarding the TWO trash cans and the FACT that the City REQUIRES a SCHEDULED PICK UP REQUEST for BULK HOUSEHOLD ITEMS. April became extremely rude and belligerent. April wrongly claimed that you do not need to call the City to have 2 couches picked up. On 11-21-2023 I called the City of FWB Sanitation Dept via the Public Works Operations Manager Office while also speaking with the Administrative Coordinator. April was TOTALLY PROVEN WRONG AND IGNORANT OF FACTS! April at one point told the Honduran neighbor to just go "dump the couches in a business dumpster" which would be totally ILLEGAL, in violation of State Law regarding illegal dumping, and subject the neighbor to FINE AND ARREST! You can't make that crap up!

Minus 5 stars if you use this company they will steel your deposit and lie to u and take months to…read morefix anything. They don't won't you to know because they keep reporting my posts to get it taken down. How cheesy is that? It just goes to show how true it is. Look at all of the other negative post they have. I wish I had known about yelp before I used them. Before u use them take a look at all the upfront fees and u better look at all of the move out fees. Also fill out that move in sheet to best u can, because if u miss something and it was there when u moved in u will be charged for it. They charged me 200 to cut the yard 13 days after I moved out and among other things like 100 to vacuum the carpets that we did. If u use them u will find out!

Carriage Hills made the move in and move out process very simple. They also provided emergency…read moreplumbing services on a Sunday when there was a clog in the vertical stack of our 1st floor apartment. I would highly recommend their company to anyone looking to rent in the area.