All employees are rude if you are hurting and in pain would not recommend going to this place.read more

It all started at the park, I was on my skateboard doing my thing, then "BAM ", I fall off for the…read moreFIRST time EVER. :( I first fell on my butt, then my right elbow and to top it off, my wrist slams on the concrete. I, being in total shock, got back up and started skateboarding again like nothing ever happened..... there was instant pain but I never thought there was anything wrong. As the days go on, the pain is getting unbearable, it hurts to write, move, it's a sharp pain that goes up and down my ENTIRE ARM. I decided to set up an appointment, to have an X-ray done, at Baylor hospital but they weren't nice AT ALL, super short and rude. So, I gave it one more day..... and with that said, that one day was ENOUGH. I was driving down the freeway and I see 'TRUSTED ER' with a NOW OPEN sign, I look down at my arm and with the horrible sharp pain, decided to call. I wanted to be sure there wasn't a protocol to follow. (I myself work for a clinic and didn't want to disrespect the rules.) Calling them was like talking to your long time friend, by the way there are no rules (other than Covid protocol) JUST WALK ON IN PEOPLE! :) They welcome EVERYONE! Once I made it there, I thought I was I was getting a room key, to enjoy my stay at the "TrustedER Hilton" Lol It is BEAUTIFUL, IMMACULATELY CLEAN, made me feel at home and no panic attack here! As soon as I walked in, I was greeted with a smile by the front desk receptionist, who was extremely polite, professional, and very helpful. I have NEVER been to a hospital that treats you like they actually care about you as a human being. With that said, I WILL NEVER GO TO A CARE NOW AGAIN, worst experiences of my LIFE!! Here's a BIG THANK YOU to Trusted+ER, the front desk receptionist, the nurses, the doctor, X-ray techs the janitors (if any), ALL TRUSTED+ER EMPLOYEES, and Michael at check out! YOU ARE ALL AMAZING! My daughter even asked if she could be dropped off just to hangout with everyone, because they were all so nice to her while she waited for me to have my arm checked out. To end my story on 2 great notes, my arm is only sprained, no fracture or broken bones! Yeay! I'm still in awe with how wonderful everyone was to us, and how beautifully cleaned everything is. I was given a sling that helps so much with the pain and to keep it still. I was also given a backpack, with an awesome shirt that I'm wearing in my picture and some goodies to go! THANK YOU AGAIN!!!

Sloppy discharge. This colors prior experience when job isn't finished well…read more Patient status board did not have hearing aid marked for staff. I updated this days into his stay. Dr Hasheesh did not pay attention to patient's comprehension. He took consistent nodding as understanding from a patient with significant hearing issues. When those of us in room asked if patient understood- patient had not heard correctly. Dr had not read test results before checking on patient. Perfunctory execution of duties. PT, OT, respiratory, and neurological staff were great: competent, direct, and professional. Answered questions patiently and thoroughly. Nurses were kind. Caseworker was responsive, processed needs, and followed up.

My mother was "admitted" to Medical City North Hills on December 4, except she actually was not…read more She arrived between 5:30 and 6:00 AM with a suspected COPD flare. The triage nurse argued with her, dismissed her symptoms, claimed her oxygen reading was wrong, then tossed the pulse ox clip into her lap while stating she did not care what happened to her. That is not attitude. That is assault of a vulnerable patient. From that moment forward, nothing was handled correctly. My mother existed in the building but not in the hospital system. Not delayed. Not pending. Not processing. She simply was never admitted. And because she did not exist on paper, she did not matter to anyone responsible for her care. She received no oxygen despite struggling to breathe. She received no heparin, which is basic day one care. Her diet was entered incorrectly. Her weight was listed as 209 pounds, which has never been accurate at any point in her life. She was offered the same medications multiple times. She had no hygiene support or basic assistance. She had to unhook her own lines to use the bathroom. Her lunch tray was placed across the room where she could not reach it, and staff told her there was no one available to help. At 9 PM, after she had been given a room, the charge nurse finally opened her chart and said, "It does not look like you were actually admitted." In other words, my mother spent an entire day being medically ghosted by a hospital that claims to provide competent care. A traumatic blood draw contaminated three out of four culture bottles. A weekend doctor began mentioning PICC lines and aspiration pneumonia while Infectious Disease did not bother coming to the floor because they recognized immediately that the issue was contamination, not sepsis. She did not receive a shower, clean sheets, or a room reset until I made it clear that if no one else could care for her, I would come up and do it myself. Help appeared the moment accountability became real. This hospital used to be decent. The decline is now obvious, and the pattern is visible in their reviews. The nurses on her floor who showed compassion, brought cupcakes, and helped her salvage her birthday deserve recognition. They also deserve leadership that supports them. Kindness from a few does not excuse systemic failure. My mother is polite, soft spoken, and hesitant to advocate for herself. If this is how she was treated while her family was ready to intervene, the situation is even worse for patients with disabilities, communication barriers, or anyone too sick or frightened to fight for themselves. If you value safety, accuracy, or basic human dignity, go anywhere else. No patient should have to survive the hospital before surviving their illness.

My husband brought my daughter because she was coughing a lot. He said the nurses and doctors were…read morevery nice, professional and very attentive to her. They gave her steroids for the coughing and a breathing treatment to calm her cough. The problem I have is that my husband should have taken her to an Urgent Care facility instead of this location. My bills were over $3,000.00 Since I have a high deductible, I have to pay it. It's not the doctors fault nor the nurses for what the company bills each customer. It's an ER and that's what they charge. I won't come here again - not because of the doctors- they were very professional but because I wish they would've told my husband that this was not an emergency and I can go to an Urgent Care around the corner. They're a business and I'm sure the nurse would've gotten in a lot of trouble sending me somewhere else. Live and learn. Expensive lesson. My recommendation: Go to any of the many Urgent Care facilities FIRST before 10 pm, (after 10 pm - God be with you...)

Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.

I took my 15 month in without appointment and she was seen and treated right away. Everyone was…read morewonderful, from check in to the provider. I appreciated how kind, gentle, and efficient the team was I would highly recommend this urgent care.

This is not an "urgent care", it's after hours primary care. If you have any type of accident they…read morewill send you downtown to the real ER. It's a waste of time unless your child needs antibiotics for strep.

My daughter was recently admitted into the ICU for a mental episode, and I wanted to thank the…read morestaff of the ICU for their professional devotion and their sensitivity to her particular situation. Specifically, I'd like to give a shout out to the following individuals in the ICU area, 2nd floor: Logan Hannah Emily Silvia Addison All of these folks were very concerned about my daughter, and all of them gave her precisely the type of care that she needed. I highly recommend this unit to anyone in a critical situation. Thanks to all those who helped us!

I may be a bit partial, but I will review this from a non-employee perspective. I love the ED…read more(night crew) at HEB. It was weird to be a patient, but the quality of care was what I had expected. The care I needed was attended to promptly, the labs and scans were done expeditiously, and I was out within two hours. As a patient, my care was exceptional.

Yep. It happened. This is my favorite doc-in-a-box…read more Excellent doctors that triage quickly and treat you like a person. Friendly and knowledgeable, with good treatment. They actually listen. The place is spotless, as an ER should be.sanitized. sterile. Clean. Good prices too. I was here a few years ago and the treatment was great then, too. Their services cover everything medical.its an urgent care and an ER combined. Lots of available parking. I only waited 30 minutes to get treated. What?! You heard me!! And I left with a shot in each hip and two prescriptions. Im still on the mend, but am sooooo glad we have this gem in the North Richland Hills.

They are amazing. I always go here when I'm not feeling well (virus, cold, strep, etc) They are…read morefast, and the doctors are kind. They have me out the door and on my way to feeling better quickly.

If you have Medicare do not go here. I went on a Saturday morning and I am obviously older. No…read moreone else was there. The woman at the front desk was rude and sullen. She took my insurance and ID and had me start filling out paperwork. After 5 minutes, she called out saying that she had just looked at my insurance card and they don't take medicare. She never smiled, just looked sullen through the whole interaction. No sympathy.

From the owner: 24-hour emergency room in Colleyville is staffed with board-certified ER physicians, licensed…read morenurses, and trained, experienced support staff. Our emergency room services include a Full Lab, CT Scan, and X-rays. Each 24-hour emergency center is equipped to treat most major and minor medical emergencies for adults and children, including pediatrics. ER of Texas offers an array of advanced emergency medical services at our Colleyville location. At our state-of-the-art facility, we provide a range of cutting-edge treatments and technologies, including diagnostic imaging services, extended observation, pediatric medical care, and more. Our caring and professional team consists of board-certified physicians and highly trained staff, all of whom are dedicated to ensuring you receive the highest level of care and comfort.

Had an allergic reaction and they got me right in! This is the second time here that I had am…read moreemergency and they were so quick and attentive.

The following review is for my visit on 12/16/2024 @ 21:21…read more Friendly, Fast, and Efficient. I absolutely dislike anything to do with going to see a doctor, but this place takes care of business. The staff goes above and beyond explaining everything and take their time to treat you with care. I will only go to this facility from here on out.

Very friendly but very slow service, the nurse that I saw was wonderful but they need more staff…read more Dr. John was great to work with too! Sasha promptly got me my paperwork after too There also was a glitch in the system and I was informed after waiting for nearly an hour up front that their system said I had already been seen, I said I have not yet been seen then was informed it'd be a few minutes. The nurse that saw me promptly gathered info and vitals, then I got to learn the entire layout and had time to memorize all of the items in the room I was waiting in from how long I got to stare at the wall. Overall I would not recommend this place solely for the timeliness and paying a good chunk of money (self pay) to wait in a chair. I hope this steers you in the right direction and that this serves as good insight for this location to improve.

Wait time are absurd. Staff wasted time conversing on unprofessional topics. I was waiting for 2+…read morehours. Clearly respect for the customers and their time is not a priority. Definitely don't recommend.

The wait times is just bad. Even with an appointment. About…read more40-1 hr wait with appointment.. Good service, nice nurse practitioner. Time management definitely needs to be addressed in next meeting for patient satisfaction. I shouldve read the reviews first prior to scheduling. Overall, ok experience.

Originally this was my mom's doctor, when she booked herself an appointment they said something was…read morewrong and didn't see her which was BS to begin with. A couple days later, i had an appointment! Let me say this here because it's useful later, I'm a damn minor!! I went because I had a problem and they took tests only to misdiagnosis me and give me the complete wrong prescription! I went to the hospital a few days after that and they took the same test total care took, found the issue and said that they lied about the prescription that was being given to me, and that it wasn't helping to problem that was found in the test results. I GOT the RIGHT prescription through the hospital, and now I'm calling for a refund since I've paid cash and to talk to an administrator about the issue. You wouldn't believe how many times I've called LOL! they can never seem to get ahold of their boss or even give me the time of day to hold a conversation without me getting cut off. TERRIBLE EXPERIENCE! I do not recommend this damn clinic if my life depended on it.