How to get a reasonable person to write a 1 star review: Step 1: Imply from the drop that cancelling contracts is basically half the sales person's job and assuage any worries of commitment by saying "It's really easy to cancel just call me whenever" and we'll get it done. Step 2: Receive said request for cancellation and gaslight me. Step 3: Commence dodging calls and emails for a month. Step 4: Pass me off to a GM who wants to debate the philosophical definition of the word 'easy' for three weeks. (See attached photo.) Step 5: Casually imply I should commit insurance fraud by forging a doctor's note. Here is a list of gyms who don't charge $250/mth for a... [looks up reviews] 3.3 star "luxury gym" experience, all within 2 minutes of Equinox: 4.8 Stars: KX Fitness 4.9 Stars: Avant 4.0 Stars: Goodlife on Bloor 3.9 Stars: Goodlife in Manulife Center 4.9 Stars: Sore and Fit 5 Stars: VB Strength Fix your steam room. read more

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As a follow up a man suffered a heart attack here and people seemed more concerned about it disturbing their workout then genuine concern for his wellbeing. read more

This gym is the absolute worst: -unhelpful management -the classes are absolutely nothing special: very boring, mundane and will make you want to leave, the cardio machines can be more entertaining than the classes, which are very much, again, subpar. -they will overcharge you out of the blue then say they will refund (which will never happen) -the machines are constantly broken and unkempt -the fitness instructors are old, tired and unmotivated. (They seem underpaid). I would steer clear of this place, they are absolutely disrespectful and not worthy of the equinox name. There are plenty of better gyms out there: I think no gym is better than this place. read more

It's very unfortunate how the management handled a recent interaction. Up until now, I was extremely satisfied with attending this gym and all it has to offer. I understand that the whole world has been affected by the pandemic. Unfortunately I didn't feel comfortable attending the gym when they first re opened and took advantage of the complimentary freeze option. They soon after closed again anyhow. When they re-opened I enjoyed my membership and attended the Bay Street location. Within a week, I had an accident which left me with a severe broken bone and I was unable to attend the gym. I couldn't afford to continue paying the high membership fees while I physically could not engage in fitness activities. The club offered me a complimentary freeze while I healed. Recently, I received an email that my freeze was ending on March 7th. I am still unable to work out as my body is taking longer to heal than I would prefer. I contacted Breanna Perkins, manager, to advise of my situation but she did not get back to me for a few days. With the date approaching I found my initial injury freeze email and wrote to that individual. After communication and sending supporting documents, she approved an extended complimentary freeze for a further 6 months. I was so grateful for this option, knowing I will be back much sooner. A few days passed and I received a response from Breanna explaining that I cannot freeze my membership because I have exhausted that option and have not been active for 2 years in my membership. I was shocked as COVID shut down their gym and I also was active in August. I wrote back that I had already been approved, to which her reply was that should not have happened and a mis communication and the best option for me would be to cancel my membership, then rejoin when I am healed. So, they do not want me as a client because I physically am unfit to attend at the moment and then want me to pay an incredibly high enrolment fee to rejoin? Furthermore, they are taking back and punishing me for the options they confirmed and provided for me? This was the only gym I felt comfortable at and I am so disappointed in how they are handling an unwelcome situation. read more

Absolutely terrible treatment and customer service. Being a loyal patron of Equinox-Yorkville for many years, I had to move to another city due to a new job and cancel my membership. They gave me the run-around by not getting back to me immediately and delaying the process of cancellation. I am giving them 0 stars for customer service. They absolutely show no respect once you want to leave. Their cancellation policy is unclear and misleading because they say you have the right to cancel should you have proof of change of address (a move, for example) and/or medical reason, but then they say you need to give them a 30 day cancellation notification. You are basically paying for not using the club. The teachers and cleaning staff are lovely and great though, but not worth the aggravation should you need to cancel and leave. The price per month is exorbitant. Also, this company is not accredited on the Better Business Bureau? When I read some of the reviews on there, similar complaints as mine. An update on my cancellation, which I have been trying to accomplish for several days. I finally got my written confirmation that my membership is cancelled - a huge relief to me. The whole process of trying to cancel my membership was daunting. I had to send multiple emails and call multiple times. Cancelling a service should be a simple procedure, but with this company, it left me reeling. read more

BEWARE OF THIEVES Just cancelled my Equinox membership. I was a member for 2 years and while I enjoyed the club, the cold eucalyptus towels, the smoothie bar, the classes and convenient location, a suitcase disappearing/other theft incidents and the tone-deaf response from the management made me say goodbye. I brought a work suitcase with me at the club. I was told I could leave it at the coat check room (it was too big to fit in the lockers in the changing room). That suitcase was never to be found again, which is slightly weird and concerning. I approached the management, only to be given two conflicting responses from lower-level employees. The club director refused to say out loud it had been stolen - she kept saying "we don't know what actually happened to it" when I told her it was not there anymore and that it had been stolen. I asked if it was possible to review security footage from those days - I said it would be useful to know which of her staff or club client stole it, and she refused to do it. I assumed this was an isolated incident, but learned from a friend a few days later that she had gotten her purse stolen (from inside a locked locker!!!) at another Equinox club, and also that a guy had his Rolex stolen from the lockers. I asked the club director what they are doing to deal with these crimes and criminals, and all she said was that there was no thief problem at Equinox - which I find fairly hard to believe. Also, the Equinox app/website is fairly glitchy. Nearly every time I try to do something on their website (such as updating my credit card or something easy like that), I end up having to call the customer service line, which is just dumb in 2019. I also thought the spa services were very overpriced, and the treatments were just ok-not amazing and nothing that justifies the inflated prices. And lastly, while it seems like they have bought every fancy machine available in town, they lack cheap/basic training tools like ankle weights. I simply don't understand why they do not have these - they are cheap, don't take a lot of space in the club and many people use them. read more

Disliked this club. Joined the gym for it's reputation in the industry, was really disappointed once a member. The facilities are not worth the $200 a month, the only impressive(?) luxury is the Kiehls body products. I was turned off days into my membership when I took the club up on the offer for a complimentary personal training session. My trainer was knowledgeable but after I let her know I will not be continuing the PT sessions she continued to aggressively text me for a over a week pushing me to buy in. I had to stop replying for her to finally stop. The classes were decent but always booked solid less than an hour after going live on the app. The membership itself is really stuck up, I found the Bay St location much more welcoming. I cancelled my membership a day after my contract was up. The customer service gave me a very hard time and had to jump through hoops to confirm the cancellation. Happy to be out! read more

Excellent gym and great classes. Service, valet parking feature, cleanliness, facilities - all make this a great gym for the price point. read more

I was a member for over a year and a half. It's a great gym with a lot of classes, and the variety is awesome too, from yoga to spinning to intense hiit classes. It's nice not having to bring your own yoga mat, and towels are always plentiful and available. The instructors are pretty much all great, the quality of instruction is excellent. I really enjoyed Julian's, Sylva's, Joel's, and Queenies classes to name a few! There are a couple things that I wish were handled better, considering the premium cost: Popular classes can get VERY crowded - in my last metcon class we were practically on top of each other. You also have to be there early, depending on when the previous class lets out to snag a spot. This also means it's more difficult for some instructors to give individual attention. There are also classes that you have to reserve. For some classes this means remembering to enroll the second it opens otherwise you might be out of luck. I'm not sure which is worse, fighting for space in a busy class or not getting into the class at all. There are usually cancellations for the reserved classes though! Change rooms are nice, kiehls products are a great bonus. When it's busy it feels a bit crammed, there is a wait for showers after morning classes and it can be a bit of a fight for hair dryers. Overall I was still satisfied with my experience, I went 15-20 times a month and felt a huge difference in my fitness! read more

I have been frequenting this gym for the past year or so. I am thinking of switching over to another gym simply because of the lack of positive customer experience. Notably, an employee by the name of Angie is (to say the least) unmannered and uncivilized. She spews negative remarks at customers all day. Not my cup of tea. read more

My go to gym! LOCATION: I live right across the street, so convenience alone gets this place a 5* review in my book. STAFF: Staff are generally really friendly, and the place is spotless. EQUIPMENT: Lots of machines and even during peak times i generally haven't had any issues (unlike some places ahem GOODLIFE) SNACKS: I haven't tried the IQ restaurant but it is cashless, which was a little inconvenient for me. CHANGE ROOMS: The change rooms are very nice and clean, although I wish they had a dry sauna like the Bay St. location read more

I cannot say enough HORRIBLE things about this place. For a membership of $250 per month you would expect nice staff, good facilities and good classes. I have had anything but. Here is a list of the issues I have had in just over a MONTH of being a member. 1) I was kicked out of a class that I booked through their online system because I was told I "wasn't on the list" yet I have email confirmation that I signed up. 2) I booked a spa appointment and ran into a very serious family emergency the day of my appointment. I was told "policy" is 24 hours cancellation with absolutely no sympathy towards my situation so they were going to charge me anyways. 3) They just "lost" my follow up appointments 4) Followed up with the spa manager to only find out that they didn't "lose" the appointment. If I didn't follow up I would have been charged AGAIN!! 5) I was told for over a week that a pair of pants that I left behind were not in lost and found. After my persistence I asked another employee to please check again. Long behold they were there (after asking 4 times for my pants) 6) I was kicked out of yet another class that I was THREE minutes late because the subway closed down completely during rush hour. They pack their class to 40 people so there is ZERO room in the classes if you walk in literally a minute late. I understand that policies are in place for a reason but you should be able to accommodate members when we are playing a premium price in the city. On top of that, the staff literally have no idea what they are doing when it comes to simple tasks such as looking up or booking an appointment. I was a member here 2 years ago and the club was amazing. It is a complete disappointment these days. And I have followed up with two separate managers regarding these issues and nothing has come of it. DO NOT JOIN THIS GYM read more

I honestly don't like the trainers at this gym. Other than their young and unexperienced. I had a free session with one trainer at equinox and she took a video of me training and showed it to her colleagues and starts to laugh at members like she is the one certified with a personal trainer certificate and lowers herself lower than other people and starts talking to other colleagues to laugh at me as well. It's not like everyone can afford personal training. It's more expensive than a doctor with a phd degree. When 2 new trainers joined the gym it was hard to talk to them because of the trainer talking behind my back Good luck Alll i go their is to train and mind my own business read more

Just to update: I cancelled my membership and it was no problem at all. Checked my credit card bill and the direct payments have stopped and I'm not getting any harassing phone calls. Yay! They just send me emails with promos asking me to re-join. It's funny that a lot about a gym can be judged based on how they treat you when you decide to discontinue the membership. I must say, Equinox has been all class all the way. read more

They seriously need to work on their customer service. Jeff was my membership advisor. He was nice at first, but when I expressed my hesitance on signing a one year contract, became very pushy and rude. He emailed me insinuating that I must not be serious about fitness goals if I have doubts about the term length contract, and telling me I shouldn't even look for a gym if I don't want to commit long term, that "even new moms" find time for the gym. He also stated in his email that "not being committed has led you to this point," and the implication's pretty clear there as well. Not sure if making people feel like crap about themselves is the company sanctioned way to get you to commit to a year of $200/month fees, but I take huge issue with it. The classes (I've been to TRX max and the muse) are quite mediocre, relatively crowded, and nothing special. The size of the classes means you really don't get as much one on one attention, and I know that's not the point, but I'm also not sure what's particularly unique or valuable about the classes that I can't find doing my own circuit training (for TRX max) or watching youtube videos (for the muse). But this is just my personal opinion! I encourage you to try a class out to make the decision for yourself, just try to stick it to the staff if they try to make you feel uncomfortable about your body or your health. read more

So I really wanted to take the time to write a thorough review for this gym so that the people considering signing up really understood the reality of what they are signing up for. I have signed up at a lot of different gyms around the world because I travel for work and I must say that Equinox was one of the WORST gyms that I have come across. If you are looking for a luxury gym, this is NOT the gym you should be looking into. Trust me, don't waste your time or money here. Pro's: 1) Cleanliness (this is the only reason why I gave them the 1-star. Other than this one thing they literally deserve zero stars) Con's 1) Quality of Service - Zero (I write zero because they literally have no quality of service. I cancelled my membership 4 months ago, at my 1 year contract end, and to this day I have not gotten a acknowledgement of the cancellation. To the point where I had to just get a new Visa card with a new number so that they would just not be able to charge me anymore. When I signed up they had some promotion where if I did my fitness assessment within the first month of signing up I would get my initiation fee back within that first month. It took nearly 6 months, countless phone calls to management (countless unanswered phone calls might I add) and the threat of a lawsuit for this to happen. The thing with this gym is that when they don't feel like hearing from you or dealing with you, they just ignore you. Mike, the GM, could not have been a worse Manager. The only thing he was really good at was standing by the front door and making small-talk with you. Whenever you actually needed something he was 'out of the office' even though you had eyes and could very well see him, sitting in his office. Mike actually reached out to me and offered me guest passes to bring some of my friends at one point. The day that I brought in my friend was quite possibly the funniest experience of my life. After setting everything up for her, neither Mike nor Trevor remembered to leave her name and the fact that they had done this for the front desk staff. And the front desk staff consisted of a girl who woke up with no desire to be at work that day. After arguing with me that I was making up the fact that I had been given this guest pass for my friend and giving me lots of attitude and staring at us as if we worked for her, another front desk staffer had to come and help us out. After I told Mike about this incident, his basic response was: she has been with us forever and she must have had an off day. .... Yes CUSTOMER SERVICE STAFF was having and off day where she wasn't wanting to give CUSTOMERS ... SERVICE....) 2) Quality of Machines - Two (In the one year that I went to this gym I might have been able to use the stair-master maybe a dozen times because almost every time I went they being fixed or completely broken and unable to be used. For a consistent period of 3 weeks they were all roped off and unable to be used at all. Whenever we asked about their timeline on when they would be fixed, they just said that they were working on it... for a month) My experience at this gym eventually got so bad that I actually went and signed up at a different gym so I would be able to workout until my 1-year contract was up at Equinox and I would be able to escape from it. They literally drove me to pay for 2 simultaneous gym memberships. When I called their head office to complain it basically consisted of the same quality of service so I realized that their management system is broken from the top down. They are just one of those gym enterprises that don't care about their quality, they just want to appear grand and attract quantity. There are plenty of fantastic luxury gyms in this city guys, and they give you fantastic customer service and they actually appreciate their members. Make sure that you do your research before settling for this one. I just don't want you to be wasting your time and money here, because it really is a waste. read more

Probability the best gym in North America & in Toronto. I've tried couple of gyms in Toronto and with a huge difference this is the best in town. It's not expensive specially since the initial membership fee was waved for me. You also get big referrals if you bring your friends to sign up. The only problem is that there are not many branches in town. Hopefully they will open it in midtown & uptown. read more

Beautiful club with everything - good classes, no shortage of equipment, steamroom, and eucalyptus towels. I personally like the bay location a little more because it's a bit more than Yorkville because it's lively and has boxing classes. That said, if you are looking for a calm gym in a great neighbourhood look no further. Also Julian is an amazing running coach and like Mike's spin classes. Lastly, check out the shop. There's some great workout wear featuring brands like MICHI, Alo, Kodak, PE Nation to name a few. read more

Group classes are good but not revolutionary and better classes can be found elsewhere for the same price point or less money. I imagine they will lose customers once Barry's Bootcamp opens in the area. Some instructors are better than others but quality is not consistent. Change rooms are fine but crowded. Onsite spa is weird - I had a facial a few months ago and the esthetician actually spent almost the entire hour complaining about her employer and selling her out of home spa business - super awkward and unexpected. Overall this gym is not the premium, luxurious gym it bills itself to be and is not worth the price point. Customer service is lacking and front desk is rude and unhelpful. read more

I am a member of Equinox Yorkville, and I have been delighted--more than delighted--by the graciousness of everyone who works at the gym and by the high calibre of the personal trainers. My PT, Roddy Cardona, is beyond amazing. I wasn't a gym person before, and he has transformed me by motivating and inspiring me with his highly disciplined and personally engaging approach. My program is customized, and it works! In one year I've lost 30 pounds, improved my posture, can do mean deadlifts lifting 70 pounds and see no end to what I can accomplish. I see my PT three times a week and every session is an energizing experience. Five+ stars for Equinox and for Roddy. I highly recommend both! read more

The cancellation problem has been bugging me for months and I don't have other channel to complain about this. Their locations work independently, and there's no headquarter overseeing the complains. Also there's no service email either. Leaving me only option to post this review here, as well as filing a complain to BBB. The membership is for my wife, and we relocated to Vancouver in Aug 2016. My wife's been talking to their staff about relocation and potentially transferring the membership but at that time their new gym in Van hasn't opened yet. Took them long enough to finding out that, so that we missed the one month notice period. So we had to be charged for one month cancellation penalty as a result of our good will to keep the business with them at a different location. What's worse is, we went to cancel it, talked to the front desk, submitted the prove of relocation document to front desk. The front desk said it's all good then. Of course we trust the staff their, since they been very nice. Naive me! I was doing my annual credit card review and found equinox charges every month even after we relocated. I called them many times and never got a chance to speak to an advisor again. It's always they are busy and would call me back. Finally I spoke to their manager Brianna today, and she told me the cancellation has to be done with her, and it requires signing some papers to cancel the membership. It's still in the process communicating with them now. Don't know if I would get all the refunds, or any refund at all. It's been a very frustrated experience so far. read more

The word "luxury" does not fit a gym that is so over-crowded and "industrial" and impersonal in ambience. It does not feel like a "club." The staff is neither friendly nor unfriendly. They don't talk to you unless to enforce some kind of "rule." It doesn't feel like a hospitable, welcoming place. They make you feel that you are fortunate to be allowed to pay for the privilege of belonging to the gym, rather than that they are fortunate to have your business. read more

Never crowded, always fashionable facilities. I love coming to the gym now. They validate parking for two hours and are in the same building as whole foods. Basically perfect. read more

You get what you pay for here. Yes, the monthly membership fee is high, but it's so worth it. The gym is rarely over crowded. For my needs, the equipment is good - it could use a few more ab machines tho. The steam room is amazing! This gym makes me look forward to working out. read more

Loved my trainer and he is the reason I stuck it out here for 4 seasons. Finally pulled the plug and received not an ounce of thanks for the loyalty . Beautiful club but lacking in beautiful attitudes. Really a shame. There were a few very nice girls that worked at reception but for the most part they were the exception. read more

See below for my pros and cons list. I want to mention that other equinox members who are friends of mine from the United States have visited this location and have commented on how much worse it is than their own Equinox experiences. Cons: -The gym closes at 7 pm on weekends. -Try travelling and visiting another Equinox in another city, it won't happen. It's easier to just buy a temporary membership at another gym. Even though you pay exorbitant membership fees at this gym. -The parking is trash, you can't always find a spot, you get charged 10 bucks if you're there over 2 hrs. -The gym is small and crowded. If you go anytime from 4-8 pm be prepared to not have any floorspace. Be prepared for all squat racks etc. to be full. -Women who use the women's changeroom will leave their DIRTY towels on the floors, on the countertops, on the benches in the change rooms. There are two used towel bins which are extremely easy to access. I can't imagine using a towel and then just throwing it on the floor or counter and leaving, especially during a crowded time when floor and counter space is limited. You will arrive to the gym and someone's towel that they dried their ass off or sweaty face with will be in a place that you have to place your purse or gym bag. -The change-rooms are wildly crowded during the 6 am-8:30 am period and again at the 4:30-8pm period. The way the change rooms are set up makes it very challenging to dress yourself or get undressed when the gym is at peak hours. -For some reason, the toilets during the peak hours will become clogged and just really filthy. -I don't understand why the gym doesn't put on extra cleaning staff for the change rooms during peak hours. The gym only has one cleaning staff in the changeroom at ALL TIMES. I think this practice is unfair and unjust for the cleaning staff and patrons. -The stretching area is usually crowded and unusable. The stretching area is usually never cleaned. You end up covered in other people's hair, skin flakes and dust. -The personal trainers take up sooo much space with their clients during peak hours and don't follow the common courtesy of sharing equipment that a regular patron should. I've had personal trainers literally set up right in front of me so that I cannot see myself in the mirror, when there were 10 other places they could have set up. -The cost of the personal trainers is ENORMOUS, you will pay minimum upwards to 150 a session plus tax, and I don't think you are allowed to bring non equinox trainers in. - People never wipe down machines when they are done. -NO ONE puts away the equipment when they are done using it EVER. If you want to use the squat rack and the guy before you had 3x45 plates on the bar, then you can believe that you will be the one to spend the first 10 minutes of your time taking off all the weights of the person previous to you and then putting your own. -The Equinox patrons have no gym etiquette and common courtesy of sharing space with other human beings. They have what I would say is an entitled attitude evidenced by the comments I made above re: leaving towels on the floor, not cleaning up workout space when done, leaving heavy heavy weights on the racks. -If the gym closes at 7 and you are working out, I guess it is the job of whatever personal trainer is on floor duty to put the equipment away. Basically every time I am working out after 6 pm, and have some weights or mats set up, if I step away for a minute to refill my water etc. I will come back and all my stuff will be put away, even when it's pretty obvious that I'm still using it. Then I will have to go back and get new items and re-set myself up. Pros: - I love the IQ Cafe. I love the fact that the cafe is inside the gym. They have perfect pre and post workout food options, their hours are pretty good and their prices aren't that bad and their staff is friendly. -The staff at the front desk has always been friendly and courteous. -Overall the gym is very clean. The cleaning/maintenance staff do a great job. -The Kheils products are nice in the bathrooms. - The towels are always plentiful and clean. -There are lots of cardio machines and I can almost always find a free one. -The cardio machines are well maintained -The spinning classes are excellent -I love the cold eucalyptus towels in the gym. -I like how the gym overlooks Avenue road, when the sunlight comes in, it is nice. - I like all of the equipment that is available such as a variety of foam rollers, sliders, resistance bands etc. -I like getting ready in the changerooms during non-peak hours. Overall for me, the majority of the pros aren't great enough to outweigh the cons and the extremely high membership fees (around 200/month). I can find the pros at another gym for a much lower price and with better hours. For me, one of the main things that makes the gym suck are the people who go there, and the way they seem unable to share space in a respectful way. read more

While the new club is beautiful and it is nice that all the classes have it's own set of equipment and the space is larger, there are flaws. The problem with the old space (also known as the Yorkville Club) was the gym was too small and not enough space/equipment for the amount of members. The new space (under Equinox) is much larger however a large amount of additional new members leaves it just as busy as the old one (where stationary bikes or ellipticals are all used at non-peak hours). The ladies locker area, designates 4 locker areas, where they are pretty crammed when 4 ladies are all in there and then more try to get in. The narrow staircase to get to the main workout floor is crammed when people are coming up and down. read more

I just had the most amazing facial with Asia. A long time Esthetician who just relocated from Los Angeles. Along with a thorough cleansing, extractions and Microdermabrasion she gave me a very relaxing facial massage. I came away with my skin looking and feeling totally renewed. Can't wait for my next facial. read more

This is by far the worse gym I have ever been too. ITS DESERVES A SEEO STAR RATING. And I believe these ratings are fake. The first day, when I joined I didn't have any issues. In fact, I was excited to start working out. The sales person, Jeff Windsor, who signed me up was awesome. He got me in contact with a trainer (Robyn Smith). That's when things started going downhill. She was extremely unprofessional, rude and doesn't care about your time. I had shown up after we schedule a meeting with my toddler in the cold, only to have her completely ignore me and booked another client in my spot. She didn't offer any apologies. Instead she LIED AND SAID WE NEVER SCWDULED ANYTHING.. I expressed my disdain about the situation and asked to cancel my membership. I had spoken to a Breana Wilson who claimed to be the manager. She told me that my account is closed and promised to send a confirmation email. Instead, I received an email from Devorla asking my availability for a complimentary Pilates assement and a phone call from the sales guy Jeff, the sales guy. So, I called back asking to speak to breana.. who all of a sudden was not here. I asked for mike Easton (manager.) He was suppose to call back but didn't. Instead, the receptionist kept hangign up the line and laughing. I received a call from Matt pinder, the following day. I expressed my concern about the discrimination toward myself and daughter, and the run around for a closure of account. He apologized for the inconvenience. And confirmed the closure of my account.. Now here's where it gets worse. Matt calls me back to tell me: by the way you will receive your reimbursement but are banned from EQUINOX in the future. When I asked his reason he claimed I was rude aggressive and threaten people. it was quite apparent that in cancelling my memebership that I didn't have any interest in returning. But using the racist connotations as such is unexceptionable . coming after my character which is NOT OKAY. - Asking infront of my toddler if her father is white is completely racist and disrespectful and straight up ignorant -hiring receptionist that give the run around and have zero phone etiquette is not okay either. - having a trainer waiste your time by showing up in the cold only to have her train another client with no apologies or anything it's not ok. Matt Pinder then proceeded to tell me to let it go and move on. WTF!! We are in 2017. RACISM IS NOT OKAY! IT NEVER WAS AND NEVER WILL BE. I have never had such a poor traumatic experience as such in my life. For 200$ a month it is definitely not worth it. I will be exploring my options pertaining to the racist comments received.. read more

FORGET IT! This place is a TOTAL WASTE OF MONEY unless you enjoy paying for "hype and "advertising", rather than a real health club with substance. For $170 a month single membership + $40 for a little crappy particle-board locker (optional) = $210/mo + tax = $237.00 per month. What do you get? Read on . . . Equinox-Yorkville bought the previous "Yorkville Club" 1 block down the street (which was a great club with terrific professional equipment), shut it down, raised the dues, threw out the old high-quality although old equipment, and opened their own high-priced rip-off club under the "Equinox-Yorkville" label at 55 Avenue Road in February 2016. Their entire marketing focus is "Gee. Look at our pretty locker rooms! (sic)"). The new Equinox bought really CHEAP EQUIPMENT (white, body-building select-a-plate type), apparently hoping new members wouldn't know the difference between 3rd-class equipment and today's available state-of-the-art equipment (such as other gyms in Toronto have--even the cheapest gyms like Hone's $10/mo place on Yonge has BETTER EQUIPMENT than Equinox Yorkville! The same can be said for some of the Goodlife Fitness locations--all have MORE and BETTER equipment than Yorkville! Don't take my word--GO to the other gyms and see for yourself. Compare the equipment vs. membership costs.). DON'T BE FOOLED into joining Equinox Yorkville. You're being screwed big-time! You'll end up with a SMALL selection of CHEAP body-strengthening fitness equipment. Even the much--hyped locker rooms consist entirely of cheap white particle-board, poorly-designed (clothing bars are way too high to hang a coat, etc.) cramped lockers with melamine-type surfaces (as one can find in Walmart on cheap bedroom furniture). EQUINOX-YORKVILLE is for idiots who simply have not taken the time to COMPARE EQUIPMENT (rather than locker rooms) WITH OTHER CLUBS throughout the GTA, before succumbing to the girls at the front desk and their high-pressure sales pitches and foaming at the mouth about "our pretty locker rooms!" Sorry. Count me out! read more

Equinox lacks many facilities for its $200 monthly price: no squash courts, no pools, not even a jacuzzi, relatively small space. I did join because the classes seemed decent and because they offer a 2 hour parking validation. The classes, while decent, are incredibly busy, to the point where you need to come 15 min early to secure a spot and even then people squeeze into your personal space. The mats they provide smell very strongly of feet so it's impossible to lie facing down on them. But this was all generally fine for my purposes. The trouble began when I tried to cancel/ temporarily freeze my membership due to an injury. I have never in my life been treated the way I was treated by the front desk staff that answered. He told me there is no one available for me to talk to and that it won't be possible anyway. I asked who I am speaking to and he yelled saying that maybe if I had paid attention in the beginning I would have picked up his name. I commented on his being condescending and asked to speak with the general manager and I was ultimately told "don't you forget your place"...This left me speechless, make of it what you will. read more