I called to inquire about starting PT for a spinal fracture…read more The receptionist said no problem, but they are booking out 1-2 months. I said that's fine, I'm happy to wait. She then said she had some questions for me prior to booking: 1) "Is your injury due to a mobile vehicle accident and are lawyers involved?" and 2) "Is your injury due to a workplace accident?" I answered no to both questions, and she replied that they aren't actually booking new clients. Such is the state of healthcare in the US. If you aren't part of the solution, you're part of the problem. So much for wellness.

I have had the displeasure of calling here twice seeking help for my son and his rehab for ACL…read morereplacement. Each time I have called the receptionist has been incredibly short with responses and shows no compassion for your situation. Today after she was done telling me that they wouldn't even consider scheduling him until the end of February she said, "and I'll need all of his reports from the doctors and I'll need to see your insurance card too." Which is a normal request, but the sarcastic and demeaning tone was disingenuous. I then asked how I should get her the insurance information and she snapped back with, "your doctor has it right? Have them send it too." I was so taken aback with the way she responded I decided to keep calling around. I found another place who will actually to listen to you, instead of cutting you off, and actually wants to help you. Listening is everything. In a small community word of mouth gets around. Whoever answers your calls is heartless and shameful and they're giving your business a bad reputation.

I regret to have written an angry review about Vector and pool therapist, Tim Braten. It was a…read moremistake. Except for these two occasions Tim has been great! For years he has created devices that help my hand arthritis. I have enjoyed conversing with him. all these times he was very nice to me. Except for that one Tues. at the beginning of the month when he got angry when I expressed my opposing opinion of the Covid pandemic scare; and three weeks later, after the pool had been fixed, when I thought I should be very careful to wear mask and shield the way he [and Vector] required. I was very surprised when the phone call from Tim told me that I had been "non-compliant"! And that I was being discharged! It was a few days later, that still hurting, I wrote my first angry review. I still don't know what I did that day, which still puzzles me, BUT I am sorry to have written my review about Tim Braten. AS I said, "Except for these two occasions, Tim has been great!" The enormous number of times he has been a great therapist [ 5-five stars!) and enjoyable to talk to, far outweigh two bad days. Therefore, I am amending my first Yelp review!

This review is actually about the office staff. I only went to Vector about 3 or 4 times before I…read morefound I out my insurance paid more if I went some place else, so I didn't see the physical therapists enough to write an accurate review. I called the other day because I found out they never billed my secondary insurance. The call started out nice enough & I was put on hold while the woman looked up my info. When she came back on she told me (kind of aggressively) that I didn't give her the info & they had sent me bills that I had never responded to. I (politely) let her know that I DID give them the info & I only got the one bill otherwise I would have responded sooner. Regardless, I need my secondary billed & can I just give her the info so they can do it? She completely ignored the fact that I wanted to give her my info (so they could get paid) & proceeded to berate me & say there was no way I gave them the info & yes I did get the bills. I am organized, almost to the point of being obessive & I stay on top of my bills. I know what info I did give & what mail I recieved & I don't need some rude woman telling me otherwise because, like most people, I find it very insulting. I started getting defensive and told her again, that I did give them the info & I didn't recieve the bills. She interrupted me & kept telling me I didn't & kept trying to argue with me about it. At that point, I admit, lost my patience & yelled at her to just take the damn info which she finally did. Then she started going on again about how I didn't give her the info & how she had to do all this work now to submit it. I interrupted her & yelled at her was there anything else she needed to submit the damn claim or was that all? She mockingly laughed & said thank you, then hung up on me. She didn't even give me a chance to ask for her name or get a ref#. Which I wanted, since I highly doubt she will actually do anything & I really wanted some proof that I had called & gave them all the info they needed. This woman's attitude ensured that I will never return here & ruined the reputation of Vector (at least in my mind). I will also tell everyone I know not to come here. I was intially very polite & I was annoyed, but not upset they didn't have the insurance info. This woman made a mountain out of a mole hill & she could've handled the situation completely different with very different results, but she didn't. I hope anyone considering going to this office will read my review (despite how long it is) & reconsider.

Nikki is the best! I'm in my 80's and faltering, but Nikki has me recovering. I'm not 23 again…read moreyet, but I'm stronger and more confident, and getting there. Way better than I ever expected.

This shop is clean, friendly, and really knowledgeable. I really enjoyed my session with Diana, it…read morewas very informative, and helpful for my specific situation in just one session. Diana was gentle, and personable, as well as patient. The shop front is amazing, and has a great cashier /receptionist who knows their stuff! The items available for sale are life changing!!! Overall professional, affordable, friendly, and clean! Highly recommend.

Nan is one of the most kind heart people I have ever had the privilege of meeting. She is a grab…read morelife by the horns kinda gals, yet so soft spoken. Nan has become a huge inspiration of mine as a caregiver. She does wonderful P.T. work and even an incredible Reiki Healer. I have observed her with my elderly clients on serval occasions. Not only is she amazing with him she allows them to feel comfortable and not pressured. I highly recommend Nan.

From the owner: COVID-19 Update: Long distance Reiki is now available as a…read moresafe and effective alternative therapy treatment for healing the body and soul through vibrational energy. Clients have reported a variety of beneficial outcomes. Call now for an appointment. Free and discounted treatments are now available. When the social distancing restrictions are lifted, in home Reiki will once again be available. **Physical therapy and care giving services are now on hold due to the corona virus** In the future, PT for home fitness, wellness and safety education for seniors who are motivated to set and achieve goals will be offered in the home setting. Seniors can learn strategies to improve their quality of life with instruction and assistance with walking, fitness, posture, balance, safety, ergonomics, general and core strengthening, osteoporosis, pain management, incontinence, and relaxation. Care giving options will be limited to occasional hours with established PT clients. Senior Wellness and Caregiving empowers seniors by providing one on one care that meets the highest standards of quality. If you have exhausted your insurance benefits for Physical Therapy and want individualized instruction, this is the business for you. If you need training to family members or other care givers, call for an appointment after the corona virus restrictions are lifted.

I can't speak highly enough about John Schmidt the sole proprietor of Trillium Physical Therapy. I…read morerecently had a total hip replacement after putting it off for several years. I experienced a set back in week 5-6 due to added issues from both lifelong scoliosis and past injuries which complicated my condition somewhat. Thanks to John's expertise I am quickly on my road to recovery and now beginning to enjoy the things that make my heart sing that I've been unable to do these past several years. Hiking is one of my all time favorite passions in life and I'm now starting to hit the trails once again. I've been to many P.Ts. over the years and John is by far one of the most excellent. John is a true gem...both as a very gifted P.T. and a wonderful human being.

John is a good listener and pays close attention to what is going on with your physical therapy…read moreneeds. He sees you holistically and considers all factors in treatment. His office is adjacent to a gym which is helpful with describing exercises. His neighbors within the same building are Jamie Bellerman and September Opal, two of the best massage therapists in Arcata. He also bills insurance which is great. I highly recommend him.

A few months ago, I had pain going down my left leg. An X-ray was taken of my back with no…read moreapparent issues obvious. Ten physical therapy appointments were approved. Darlene was my therapist and she was amazing. I learned proper stretching techniques and much more. On the 4th appointment watching and coaching me, Darlene asked me to lie down on my stomach. Quickly, she determined I had sciatica, L4/L5. Exercises were focused on the area and improvement was made. Since the pain would not disappear, an MRI was ordered and it was determined I had herniated discs, L4/L5. I was amazed Darlene was able to determine exactly what was wrong months before I had an MRI. If you need physical therapy, I strongly recommend Darlene at EPT McKinleyville. You will be impressed.

Remarkably uncaring towards patients with out-of-state (i.e. non-California) physicians - they…read moreapparently only trust their "own" which is, of course, preposterous on its face. This is something I have never encountered before and hope to never again. An unethical and immoral abdication of responsibility towards a patient in dire need.

The team is phenomenal here. I got really bad long-COVID that rendered me in a wheelchair at times…read moreand they worked with me for 2 months and I'm up and moving again! They do a great job of taking their work seriously while keeping a fun environment! Highly recommend!