I've been a Genesis member for about 3.5 years, and unfortunately, the Ridgeview location in Olathe…read morehas been a consistent disappointment.
The only reason I've maintained my membership is because I'm a tennis player and regularly use other Genesis locations like 110th and Merriam. Ridgeview, however, is closest to my home, so I still visit in the mornings - and nearly every visit highlights ongoing issues that have never been resolved.
To be fair, the staff is actually one of the bright spots. Most of them are attentive, friendly, and genuinely seem to care about members. The few who were not up to par are no longer there. This makes the situation even more frustrating, because the front-line staff is doing their part, but the overall facility conditions don't reflect their effort.
Cleanliness is a major problem. The locker rooms, showers, and steam room are consistently dirty. I've personally seen trash, hair, and even toilet paper scattered across the steam room surfaces. The showers are regularly filthy, and the hot tub is frequently in unacceptable condition - cloudy, green, and foul-smelling. On one occasion, I tested the water myself and found zero chlorine or proper chemical balance, which is frankly unacceptable for a facility that markets itself as "luxury."
Even basic amenities like towels are an issue. They are often stained, worn out, and sometimes visibly tattered - not what you expect from a premium-priced club.
Equipment is another major problem. On any given day, it feels like only about 60% of the machines are actually functional. Broken cardio equipment, damaged weight machines, and even unsafe conditions - like equipment missing seats but still left on the floor for use - are common. It's not just inconvenient, it's dangerous.
What's most frustrating is the lack of response or accountability from leadership. I've emailed staff, spoken with management, and even reached out higher up - and nothing changes. My most recent email detailing the condition of the steam room didn't even receive a response.
There was recently a promise posted throughout the gym that new equipment would be installed by the end of Fall 2025. Those signs quietly disappeared in early January, and now the explanation is that they are "waiting on new flooring." This has reportedly been the excuse for years, and at this point it's hard to take seriously.
This location is marketed as a premier Genesis club, but it falls well below the standard of other gyms in the Kansas City area. Even other Genesis locations, like the 135th Street club, are significantly better maintained and updated.
At the end of the day, you're paying a premium price for what should be a high-end experience - and this location simply does not deliver. If you're considering a gym in the area, I would strongly recommend looking elsewhere. Lifetime Fitness, while more expensive, at least delivers on cleanliness, maintenance, and overall quality.