I placed a to-go order at this location on 8/14/23 at 8:30p. The girl who took my order was very nice! I told her in my last visit, I payed for extra large veggies and I didn't get them. She didn't offered to accommodate them on this order which I found strange. So, I just paid for the veggies to be added to my order anyway. When I got my food, I asked for an extra ranch for the inconvenience of my last visit. She said she wasn't supposed to do it, but she'll do it this once. Mind you, I paid for something in my last order that I didn't get and I wasn't compensated for it this time cause she said the manager wasn't in. When I got home, I noticed that one of my orders had the wrong sauce on it. I ordered Medium and got Mild. So, I called to let them know of their mistake. The girl that answered said it's policy that I would have to bring the food back before they closed which was in 30 min. I said, you have to be kidding! Drive back over there with the single meal? That's a HUGE inconvenience for me and gas I don't want to have to use on an order that was your mistake. She said that is the policy. I then told her that is HORRIBLE customer service. To that she argued with me stating that I did not have bad customer service and how nice the girl was who took my order. One, why was she arguing with me? Two, I never said she was the one giving bad service. I was stating that making a customer drive back to the establishment to return food that was made as a mistake not of the consumers fault it asinine. Then she told me that the manager was going to tell me the same thing. I need to bring the food back if not tonight, but then the next day. I was like, you want me to keep the food till tomorrow and then drive back over with it? That insane! I asked when management would be in? She took my information down for management to get back to me the next day.
Today, 8/15/23 I called the Escondido location at 10:30AM. I asked to speak to the manager. A lady got on the line and her English was EXTREMELY hard to understand. She said she wasn't the manager and the manager would be in later. Funny that the gentleman who answered, didn't tell me the manager wasn't in. The lady who was hard to understand asked for my information and I told her I already gave it. She said she was an assistant manager from what I could understand, but she didn't offered to help me. She told me to call back and then she hung up on me. I called back to get her name and she answered. I asked for her name which she refused to give to me. I told her she was VERY hard to understand! I asked her to spell her name out to me. She wouldn't do that. I asked her for the managers name and she refused to give me that information too. I told her she was very RUDE! She said and I quote, " I am not rude" and I told her as the consumer, yes she was being rude to me! She insisted and argued saying she wasn't rude. I was getting nowhere. I told her she needed customer service training! Again, she was very hard to understand. She got fed up with me and hung up on me AGAIN! I am leaving this review to notify consumers of what is happening at that location. I can't believe how I have been treated! This needs to be made right!! read more