I've never dealt with a company that has such terrible customer service. Although I love their jerseys and quality, there's no way to get through to someone. I was sent someone else's LARGE order. After hours of hunting for this team on Facebook to let them know I had their uniforms, my friend and I were successful and found the team. I have sent out a handful of emails and have been on hold for hours. This poor team is playing games in t-shirs waiting for uniforms they worked very hard to fundraise for that weren't even delivered to the right person. I will be looking for a new company moving forward. VERY disappointed in their lack of customer service. read more

Love hate relationship with this place. We like it because it's an affordable option for rec teams for personalized jerseys and when kids grow every season. Besides that, they might as well post for shipping, you get it when you get it and not an actual date. There's literally no accountability. I feel like they have little to no contact with their vendor. Or their vendors just don't care what they think..... I am always told they are in contact with their vendor but then no update. The item just arrives when it does. If you are ordering, give yourself +2 weeks from ETA for a safe buffer, maybe even 3 weeks. They said a not acceptable past ETA is a couple of weeks. Eeek! The customer service is non-existent. They just repeat the same lines over and over again and at some point your order will arrive at your door with no shipping notification. I've ordered 4 times and not once have I been given a tracking number via email. The custom jerseys are thin which you expect for $20. The items are made in the Caribbeans from what I have noticed. Still waiting for my order, was told earlier this week contacted vendor will update you. End of week still no correspondence when following up. How lame! After Epic Sports replied to my review, I thought great they want to try to help. Nope, just trying to look good that they responded. It's literally just their marketing department sending me the customer service link to start a ticket. Literally marketing saying they can't actually follow up. I already contacted them twice the week prior. Not sure how giving me a link to what I already have completed is of any assistance. read more

I think this is a company you are either going to love or hate. My personal experience was quite positive! In fact I have been a repeat customer and didn't realize until I did a Yelp search to write this review how many people are not fans of this company. My use of this company and one of the positive points is you don't have to buy for a whole team. This company is quite easy to buy many different items with a quantity of one. That's exactly what I do since my grandson goes through growth spurts but needs sport shirts for school. I often go to the closeout list and carefully read the item description to make sure I know what I am buying and that I will be happy with the item. Even if you are not shopping the closeout items the prices on all their merchandise is quite good. Another bonus is not only are there a multitude of styles there is also a huge variety of colors. The website is easy to navigate. It's easy to add things to your shopping cart. It's just as easy to delete things from your shopping cart if you have second thoughts. It's a snap to pay. I have always been happy with the short time to fill the order and receive the shipment. The only thing I can't rate the company on and seems to be an area of dissatisfaction is having an item printed. I will be back to Epic Sports this Spring for more school sport shirts. You have my business! read more

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I was sent sweatshirts that are a creamy butter yellow color. They are not Vegas Gold. I was told a refund was requested. Then, less than 20 hours later that was reversed and I was told the color was right, rather my lighting was bad. They will not replace or refund. I'm out $85. read more

Epic Sports - Butter NOT Vegas Gold. Told me its my lighting. Won't refund or replace. - Sporting Goods Near Me - Bel Aire, Kansas

Above and beyond in customer service. What they lack in quality sometimes, they compensate for in humanity.

I order 600 pieces of belts and socks from this company 6 weeks ago. 1 week after receiving my order I contact customer service because I was missing 78 pieces. An agent told me the remaining pieces were in transit. They never showed up. After contacting customer service again I was told I would receive a refund which never happened. Here I am two weeks later.m, having to contact customer service again! I'm told there was a "system error" and am just now being refunded 6 weeks later! Do not buy here. Customer service is a joke read more

I have been a long time fan of Epic Sports.. This year alone I have spent over 7k alone on uniforms, equipment, and I had recently bought 2 full sized goals. Before this I would have said 10/10, always wonderful... HOWEVER they have changed their customer service to online/text/email support only... This was also the same time I ordered 2 full size goals with a cost of 4k for the order... I had a HORRIBLE experience with the chat and the email customer service. I spoke to three different people each was not helpful and had me fill out a form or send an email to the other ones, which no actual support being given. In the end I was promised that I would be scheduling and coordinating delivery of the goals I ordered, however they refused to call me, refused to have a manager call me... did not give me the shipper info- in fact they stated that the shipper was not assigned yet and that some one would contact me.. and I have a scheduled delivery on the site for 4/3 - This NEVER happened and my 4k purchase was not only just dropped and left outside - but it was dropped and left broken a school storge unit and comprised a handicap parking area. I found out because the employees at the school came across it while walking after church on Sunday 3/29.. Very Very sadly I will not be using this company anymore. The changes in customer service and the lack of respect or care for the costs or fund and then the belongings has made as all so upset we are just going to source another location for any and all other items will need in the future. read more

We used Epic Sports for some custom pants for our 10u rec softball team and the pants as beautiful as they were, did not adhere to the measurements provided on the website. The pants came back way too big, so much so that not one girl on the team fitted into the pant. We tried to work through their "Helpsesk", but were repeatedly told that since they were custom pants there was nothing that could be done. There was no attempt to try and rectify the situation, rather Cariel from the Helpsesk informed us that there was nothing that could be done. So we are out $350 with absolutely no attempt from their end to try and make it right. I can only speak from this one order of custom pants for a youth rec league, but we are informing everyone in our network to be careful when it comes to ordering custom pants from this organization, because with us there was zero attempt to try and make it right. As such, we will never use Epic Sports again for our rec league, nor could we recommend them for any other organization based on their lack of interest in trying to rectify the situation. I get it, they are custom pants...we did not expect a full refund, but we did expect some kind of gesture or effort to make it right for which we got nothing. Buyer beware if putting in a custom order! Regrettably, Jim ------------------------- 5-Mar, 2026 - Update The owner promptly replied to our review and I had messaged them directly with the pertinent information. Hoping we are able to come to some middle ground because the pants are beautiful (just way too big for our team). Fingers crossed. read more

This company sucks. Seriously, spend your money elsewhere. They have super poor customer support and have no option to call and talk to a representative. They will send you through a chatbot and you'll end up chatting with 4-5 different "people" who will all not be helpful. Very poor customer service and they really don't care about your situation or order. Apathetic, ambivalent and rude. Also, don't trust the inventory numbers they have, you'll find your order is delayed and won't process because of their errors. read more

BUYER BEWARE, if your thinking about ordering from here stay away. Order else where or local. Their quality is so low sizes are off 2 or 3 sizes, ordered for my youth basketball team, went one some up on everyone and only one would even fit on them. Zero help from customer service, once you buy they do no returns on anything custom . Even if wrong. 0 and would be less if possible. Hope I save someone from a huge mistake, wish I had read the reviews first. read more

Negative stars if I could, for completely wasting my time and money and (almost) directly impacting Christmas for my 12 y/o. Ordered a Christmas gift on 4 Dec, with a delivery date of 16 Dec. Not ideal, considering it's 2025 and such, but still, long before Christmas, so no big deal. Until 16 Dec came and went and I had no updates, no tracking info, etc. I reached out to customer service, who told me (shockingly!) they saw the same thing as me, and asked if I would like to expedite my request for an update. Seriously? Finally received an "expedited" update on 19 Dec: "We're sorry, all or a portion of your order is "on hold" due to Out Of Stock items." 15 days to determine that the product you charged me money for WAS OUT OF STOCK?!? The excuse was "This item is being fulfilled by a vendor warehouse partner. I have contacted the vendor warehouse to receive a status update on the delay or tracking information." So, buyer beware--it appears that you are buying American, from a good ol' company...but it's apparently a front for folks to peddle goods with no regard for customer service, integrity, or accountability. Turns out that, even though the prices are better, you still get what you pay for. As an epilogue, I paid 30% more for a similar item from Dick's on 18 Dec (hedging my bets when I didn't receive an "expedited update); it arrived today (20 Dec), complete with tracking information... read more

If could zero stars I would. I do not recommend this business to anyone. We ordered our jerseys and paid for expedited shipping. They are currently a week past the date it was supposed to be delivered. We've left multiple emails and tried calling but no one ever gets back to us. Our date of arrival constantly keeps getting pushed back. This company has been very unprofessional do not place an order with them read more

Prices are lower than average, sizes are misleading, and the return policy is garbage. I bought a hat for $20 (hat+shipping), but it was way too large (I was on the bottom end of the L size chart, but the hat was large enough to pull down over both of my ears) so I tried returning it. Return shipping was going to cost me $25 from southern CA. I'm left with a hat that doesn't fit. Think twice before buying from them because if you have to return your item, it might cost you more than you actually paid for it and you too will be left with an item that is of zero use to you. read more

EPIC SPORTS IS A HORRIBLE COMPANY! I ordered a couple of ball caps for $50. One was semi okay, the other was so small it wouldn't fit a Ken doll. When I contacted them, they wanted me to measure the hat. Thats a tactic they will use. Then they play the email game back and forth till the wear you down. They won't make it right so save yourself the trouble and your money because you will be very lucky if you get what you pay for. Buy from a reputable company or Amazon. Hell, even EBAY is better. I wish I had. (EPIC SPORTS-Buyer beware! I told you so!) read more

Epic Sports - THEY ARE A BUNCH OF BULL! - Sporting Goods Near Me - Bel Aire, Kansas

Beware!!! Cheap prices but defective wrong size products.. Forced to pay for returns... . Stay away read more

INCOMPETENT COMPANY Bought shorts for an entire basketball team and paid almost 50% more than the order for rush delivery. I had no issues with paying the markup for the expedited services. The day we're supposed to get it comes and goes and Epic hasn't even put the order together in order to ship it. I asked them to cancel it since it's past the deadline, they are insisting on still sending it and having us go through an RMA process. Keep in mind that they haven't even put the order together yet and it's past the date they said they'd deliver it by. No customization, just plain old shorts that we paid a premium for. The customer service is abysmal, it can only be done by email and you get template answers. There is zero empathy on their lack of customer service. It's a very incompetent business and you'd do better going somewhere else. read more

Very disappointed. I spent two days talking to the owner of the company about an order for her to tell me she can't process the order because I was using my wife's credit card. My dad ran a business and he went out of his way to provide excellent customer service. I should have read the yelp reviews before attempting to do business with them. read more

If I could leave zero stars, I would. I ordered two hoodies for my son for Christmas, and what I received does not look anything like the picture. I am not only out for the shipping I paid, but now I have to pay restocking fees and return shipping fees. I will never shop on this site again. read more

I order regularly from Epic Sports. I have had some issues with delivery, but this time they take the cake. I paid 45.54 for 3 day shipping (order placed 5/21) being told "estimated delivery" would be 5/27. All updates on the website stated delivery would be 5/27. I got a package containing 3 of the 30 shirts I ordered. They then updated that there would be 2 shipments. Still delivery of 5/27. Yesterday, no shipment of the second parcel. Today, shipment on its way, will be here 5/29. NEWST update, there is a third shipment, now estimated to be here FRIDAY 5/30. So long story short. Don't pay for the expedited shipping, because they don't honor it. (if they don't have the items in the warehouse, don't promise 3 day) I am sure I will get the run around when I message them FRIDAY to see about getting the shipping refunded. read more

I've seen so many negative reviews for this company, however I find them so hard to believe because this is probably one of my favorite companies to do business with! They're shipping is ultra fast, I always get it the very next day after they ship it (granted I do live in Kansas so this isn't always true for others but it's amazing for me!) I've never truly had a problem with them, the customer service is amazing from this company! The product selection is amazing and the price on their items is almost too good to be true! This company really knows how to deliver and if you are looking for a sportswear company, this is the one to go with! Will forever be a customer! read more

Customer service is some of the worst I've ever experienced. Wally, in customer service, told me that I would be able to adjust the logo on my order moments after I placed it. I took the necessary steps requested by Wally and thought my order was good to go. The next morning, Morgan answered my request and told me that Wally is their "AI Customer Service" and that my message wasn't read until the order was already in process. She then told me nothing could be changed at that point, because they didn't see it in time. Apparently, this is my error and I was told they can't do anything. The order shipped out and they took my credit card payment. Case closed for them. Just a terrible company to deal with. Soccergarage.com would be glad for your business. read more

Buyer beware. This company has antiquated fulfillment systems and terrible customer service. I tried to use them for a youth soccer club jersey order. I spent 45 minutes to an hour entering each players name and number only to have the jerseys show up with the last player I entered as the only one complete, the rest were blank. I reached out to them to see what happened and what we could do about it given the limited time before practices began and Toby just sent me a copy and pasted "We appreciate your feedback" email along with a copy of my invoice essentially saying it was my fault. Thankfully I had already ordered the missing jersey names and numbers from Jiffy.com and was able to apply them myself in time. Not a good company to build a relationship with if you are starting a club or operating within an existing organization and need regular fulfillment of jerseys or gear. read more

We ordered roughly 270 uniforms for a spring baseball & softball Little League season. 90% for the order was completed in a good way and decent quality for the price. The 10% of issues were no logos on visors, sizes not being accurate to order, missing items and some quality issues that can happen. The problem was the lack of customer service in responding to the issues. Almost impossible to speak to someone and when you need them, they were very defensive and combative attitude when you could get a hold of a person. The effort was placed into driving the buyer into an electronic portal that we had already done repeatedly, with no response. The "Chats" do not count as communication and is not relayed to anyone or any function box. A different rep said it had to be an email, and we lost a week of time in bad business process. We are a volunteer organization and do not have dedicated people to stay on this as a full-time job and that is what the subpar customer service made it feel like. All companies have issues, but I would argue how those issues are addressed really defines a company and Epic Sports has been an Epic disappointment in this regard. read more

A company that advertises these great prices and fast turnaround around is complete bogus. First, yes, you can find close out deals. But don't get your hopes up, they find a way to get you with printing or shipping. It's a computer system designed to trick you into believing you're getting a great deal. They do state that estimated time delivery may be delayed. They do this to save themselves Because... their orders WILL BE DELAYED. It's funny because you'll get a email stating it's beyond their control, such crap, it is in their control. It's never a shipping problem, it's a production problem and they can't keep up. So be careful paying the ridiculous shipping prices to get your product before a deadline, because in the end, it won't matter if they don't make your product in time read more

If I could possibly give a lower star, I would. Everything is bad about this company. #1. VERY difficult to get to speak to anyone on the phone. #2. After figuring that out, the service agent I received was bored, rude, curt and very unenthusiastic. #3. Had a problem with their STUPID system of ordering which is SO confusing. They would NOT offer me ANY resolve. No money back. No future credit. No discount on the next order. NOTHING #4. They bombard you with emails. #5. They discontinue shirts. So, you may have enough for this season, but just WAIT until you need more jerseys next season when they discontinue them. #6. The quality is garbage. Almost see-through. #7. They state you can get a discount by putting in your email. Not true. I've never once received ANY discount. DO YOURSELF A FAVOR - GO SOMEPLACE ELSE. THERE ARE MANY OPTIONS! GO THERE INSTEAD! read more

I would give less than 1 if possible. Reviews on website are fake, customers unable to actually submit reviews. Bought over $500 worth of volleyballs that do not retain air. Do not use. read more

DONT EVER ORDER FROM THEM. The league ordered hoodies for teams and they were over a month late. When I called the first person said the will be on way in the next week, when that didn't happen, i called again and the next person told me that they had an issue with their vendor, but have another one and should be shipped soon. When that didn't happen, i called again and was told they don't in fact have a vender and do not know when they will be shipped. We finally received them almost a month and a half into the season. They did not reach out to let anyone know of a vender issue. They text and email you about a dozen times reminding you that you should expect and order. But then don't do it for actual reasons. I.e not fulfilling a policy THEY have with a guarantee of shipping and receiving dates. We never received a call/text/email to let us know of the situation. Just took our money and hoped maybe we wouldn't ever ask. Now they are refusing to give issue a refund for their mistake and hassle it has caused the league. They want us to send things back for a store credit of HALF of what we paid. I have never dealt with a company like this before. Their customer service sucks. They don't care about people. Just care about getting money. It's a sad and pathetic company. DO NOT ORDER FROM THEM read more

Paid 400% above price for overnight/one day shipping. took 2 days. Arrived too late for the game. Customer service on chat responded that I will receive RMA and return shipping label. Then by email other agent refused to take responsibility for the shipping statement nor for the agent promise on their own website. I paid the shipping to return the shoes (which BTW did not fit correctly either. They wanted "pictures" of the pain my daughter felt on her left instep?). In the end I paid even more to end up with nothing than what I paid initially for late arrival apparently defective clearance shoes. The worst part was their illogical heartless responses, and their willingness to expend time and effort communicating to clutch onto a $16 sale (plus $54 shipping), squirm out of their responsibilities, and disappoint a customer. Basically just "oh we understand your frustration, we feel so bad for you, but we take no responsibility. It's not our fault that our AI chat lied to you and our shipping provider didn't deliver on time". Incredible! Disgusted with my experience. How are they still in business? Will be looking into consumer protection law.- update 5/7 my reply to business owner response; "Hello. While I do appreciate your response and offer to look into this further I do not agree that you are not responsible for shipping fulfillment which you chose to offer customers but can not control. I did not pay the shipping company; I paid you. I hope you can see my point of view. It literally says "one-day" on your check out. Thank you for your kind attention. Looking forward hopefully to a more reasonable outcome. Order #: 8244144 Order Date: 4/21/2025" read more

I ordered my son 2 pairs of sports underwear with cup. I will say it's my fault I ordered the wrong size and didn't realize it. However, it took forever to get here. I tired to cancel/exchange it which you cant do after it ships, but it was in "shipped status" for 10 days. It got here, and I tried to do an exchange but the item said not returnable. I understand that as well, but I tried to change it before it got here like the website said and it didn't work. I tried to call customer service to explain, and they won't let you speak to anyone, the automatic voice said you can only chat online. They are brand new haven't even been taken out of the shipping box. read more

Missing items and no customer focus at all. It's if the whole operation is running out of the back of a car, which I have dealt with business like that, but got great service. They take no accountability of their mishaps, and expect you to order the missing product. I basically told them to keep the money, seeing that they operate with a broke mentality. STAY AWAY from this mickey mouse operation and use a legit local or something like Vistaprint. Horrible customer service, and you never get all your order, if it's three or more product. They need to close operation, but with the economy like it going, they will be out of business soon. read more

I have to retract my earlier review. Contacting customer service is hard, but once I was in ACTUAL contact with someone (Bill) they were very responsive and had the matter resolved the next day! I am going to chalk this up to a breakdown with the delivery and try one more time...I will let you know what happens. read more

What a HORRIBLE CROOKED company this is. Order over $1000 in hats and was short several. They would never have anyone call me and over two months, the only communication they do is email. This place is a rip and they don not know what customer service is nor do they care about customer service or doing the right thing. They wanted all these pics of the boxes so I sent them once my hats came back from the monogramer and then they quit responding. Please do yourself a favor and do not give them the chance to do to you what they did to us. read more

My product was shipped today it should be delivered today but it won't be delivered for another week. The ETA is off by a week on shipping. The issue is the estimated delivery date is the same day that it left Kansas headed 3 to 5 days away in Virginia. The company estimated delivery date calculation is so far off it is ridiculous. They profit from the lies and incompetence. There is no possibility the package could be received on time. And I get it, the conn artists don't need to be accurate nothing is guaranteed. To call the company conn artists is an insult to artists. They are off the hook because they don't guarantee anything but they are the most shitty company for offering something that does not exist. To back up their value the company has fake reviews to boost the idea of a quality company but it is a big scam. The apologies are useless. I saw an apartment review on their Facebook page. read more

Epic Sports - Example of a fake review for apartments on the Epic Sports site - Sporting Goods Near Me - Bel Aire, Kansas

Buyer beware do not try to order anything custom from Epic. Delivery will be much later than estimated. They will push back and order will not show up. Customer service is a joke only chat no one to talk to. Then they can't answer basic questions like if an item has been shipped or not. Extremely disappointing company much better options for same price point. read more

Sent me jerseys that had completely inconsistent sizing. Some of the mediums were smaller than the smalls. Some were correct size. A customer support agent tried to issue me an exchange, but their manager literally stepped in and cancelled it, claiming that the jerseys were within the margin of sizing difference. I sent photo evidence with measurements. They ignored it, and just invented new measurements that they claimed to have seen in the pics. Literally would have cost them $20 to make this right and send me the correct items I paid for, but they're apparently too stubborn to acknowledge their own mistakes. Buyer beware. If anything is wrong with your order, good luck. read more

Epic Sports - Both of these jerseys are size Adult M ‍ - Sporting Goods Near Me - Bel Aire, Kansas

I placed an order for 10 basketball jerseys for my basketball girls. I placed the order over 3 weeks ago and still have not received anything, nor a shipping tracking number. It was supposed to be received by the 5th of December. My girls have played 2 games without their jerseys already. Basketball season is already in effect. I have been emailing these people. And there has not been any contact. I feel like I have been robbed of $355. Then they don't have a number for you to call. Because they don't want to deal with people they mess up. read more

I have ordered several things in the past from Epic Sports because of their great pricing. I decided to give them a shot for 5 matching shirts we wanted to have custom printing on. This is not their specialty. First I received an email every day "updating" me on my order. It was the same email every day. It had an estimated delivery date. I understand what the word estimated means. I am just writing this review so you can be aware of what you might encounter if you make a custom print order. My shirts were not even printed until the delivery date and I am not even sure if that would have happened if I had not emailed. Needless to say, the shirts were several days late. Second. The print was much smaller than the image it renders on their website. I was told my logo was small because that is what I sent them. (a 3" margin around my logo was blank) I scaled my logo down intentionally several times until it looked how I wanted it to look on the shirt on their website. I believe I uploaded the image about 5-6 times until I had it just right. When the shirts did arrive, not reflective of what I was sold, management gave me all the small print policy that covers them. They did have every right to refuse any kind of reprint or refund. I would have appreciated some type of communication that my order would be running late or that they would expedite it for free since they were running behind I would have liked some sort of communication if there was an issue with my logo. I would have liked the management to care or show some sort of desire for customer satisfaction. My family was looking forward to these shirts because of how it looked on their website. All this to say the long wait was very disappointing and we don't even like the shirts or want to wear them. Epic Sports does not specialize in custom printing nor will they stand behind the satisfaction of their customers. They must have enough business it doesn't matter if they get it right all the time. read more

Very poor customer service. Inaccuate packing and shipping. Wrong product was shipped. Another product was missing. Customer refund credit was promised but NEVER received. SHOP ELSEWHERE read more

I returned 11 items they claim to only receive 8 and are refusing to refund. Terrible customer service can't talk to anyone on the phone. Would not recommend to anyone. read more

Nearly impossible to get in touch with anyone regarding customer service. I ordered basketball jerseys from the company that they advertised as being black and white reversible. I received the jerseys and they were gray and black reversible. Submitted a customer service claim via their email system and it took more than a day to respond. Be careful with what they describe for their products vs. what you actually receive in the mail. read more