We ordered a fully customized suit here at the end of February. Throughout the whole process of the…read moresuit coming in and needing tailored we were in contact with this store. They would call and update us on the status of the suit and we would let them know the next time we would be able to come in (we do not live locally). We were there once again in April for a fitting. There seemed to be a completely different staff each time we visited the store, but what was consistent is each visit the employees took a very long time locating my fiancés suit. At least a 30 minute wait each time. The final time we were expecting to visit this store to pick up the suit after being tailored, they informed us that they "no longer had" the suit. Which was misleading and caused major panic, being that our wedding was two months away. Come to find out that they do have the suit, however for the last MONTH it was out on the floor to sell. They told us, FOR THE FIRST TIME EVER, that they have a policy stating that "if a suit has been at our store for over 6 months with no action, it will be returned to the floor and the account used to purchase it will be refunded". So, my fiancés fully paid for and customized suit, had gotten the customizations ripped out, and was put on the floor for sale. Which all happened in June, at 5 months post purchase. Luckily, no one had purchased it yet. We were told they "might not" be able to replace the customized inner pocket, which was included in our payment when we purchased this suit. Even worse, the account had NEVER BEEN REFUNDED. We left without the suit because there were still alterations to be done, we hoped the customization could be added back again, and they believed that the account had been refunded when it had not so that needed to be straightened out before we could bring the suit home. After this experience, we ultimately decided that we no longer wanted to keep this suit. We asked the manager on shift what our options were for reimbursement once they were able to confirm that they had in fact, not refunded the account as stated in their policy. She told us that we would either have to make the two hour drive to be refunded in store, wait 30 days for a reimbursement check to come in the mail, or accept a gift card in the same amount. I thought this was odd considering it goes against what their own policy states they should be able to do. I decided to call them at a time when the store manager was there to make it make sense. She informed me that she is in fact able to refund the account, but since we had already decided to receive a check the previous day, that she would no longer be able to do so. The store manager, Dawne, was very apologetic and wanted to sell the suit to us again at a discounted price, but we had honestly run out of patience at that point and declined. I hope that this never happens to someone again, but I think it's fair to warn people of what can happen when dealing with this store.

Great job getting my son and I set up with some fitted dress shirts for a wedding. Justine…read morecheerfully greeted us as we walked in and helped us find exactly what we needed.

Relatively ironic that they play ads for waterfowl initiatives yet sell no hunting equipment.read more

Abysmal customer support. We walked in on a Friday afternoon to buy a new bicycle. When we finally…read morefound someone to help us, she said that she didn't know how to help us with bikes! She then found another guy, who walked over, then promptly left! Then, a disinterested teenager came to help. He grudgingly aired up the tires (improperly) and gave us some paperwork to sign. He then spent 15-20 min "filling out paperwork" and standing around. When we went to pay for the bike, no one was there! The teenager who helped us stood there and stared for a good 5 minutes before he walked over to help. Incompetent, lazy and unhelpful staff. Will not buy from here again.

Terrible customer service in Peabody at the Northshore Mall. Very rude to paying customers. I don't…read morewrite negative reviews but this store deserves it! Hope they get trained. No wonder I don't shop there.

The new location at: 2000 N Rock Rd…read moreWichita, KS 67206 Customer service was absolutely horrible. Colton,(employee), was working the dressing room and is terrible with customer service. He did not hit any standard of a lululemon employee. I was very polite and still, I had to ask multiple times for items and was not checked up on, not even once. The blonde lady working the register, seemed to be the manager; when I told her my dissatisfaction with the service her response was "that's just Colton" and laughed instead of providing a "how can we fix this?" question. Overall, never coming to shop here again and will advise my colleagues and peers not to as well. What a pity the new store isn't as good as the old one.

I've sold here twice and I'm really pleased with the amount they've given me for my clothing. I…read morewear my clothes A LOT, but I'm always really gentle with them. So if I get back 1/4 for what I've paid for my clothes, I think I've more than got my money's worth. I would say I get at least 1/4 back for what I paid (because I never buy full price, only on sale, hehe). At first I thought they charged a bit much for some of their clothes, but after seeing what they'll give me for the clothes I can understand that. I think they only pick the best and they pay well for them, so it makes sense that they'd charge a bit more. That being said, check out their sale rack when you go in! I got a really nice Michael Kors dress for $7!! (They originally wanted $25 for it, which I wouldn't have paid... but even then, that's a fraction of the retail cost).

Ladies thought the selection and price was not worth the stop. They thought it was Goodwill stuff…read morethey decided to sell. The kids store next door they were going to male a purchase but no one to check them out so they put product back amd left