Dr Osborn is good IN Mercy hospital during emergency surgeries on our loved one but this office staff women should have been fired years ago. [[HIGHLIGHT]]the office manager sounds like she is tweaking and will literally scream at people who call. It is totally unprofessional and bizarre.[[ENDHIGHLIGHT]] I doubt the docs even know how their patients are being treated. [[HIGHLIGHT]]They also use "hippa" to not talk to you and do not even know how HIPPA works. They refuse to relay info to the doc which is allowed under HIPPA.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They cancel an appointment the day of and say they will call to reschedule but do not and when we call they are beyond rude again.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am a 24 hr a day caregiver to the patient who had 2 surgeries by Dr Osborn. The manager claims he had surgery at UCSF and yelled "I KNOW THIS CASE VERY WELL!!!" and obviously she does not as he had his surgery at Mercy Medical.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I can't believe people are able to keep a job being this abusive and scary.[[ENDHIGHLIGHT]] I do not even feel safe going there with these types of out of control staff there. I am looking to find a different orthopedic surgeon. I really truly do NOT FEEL SAFE going there with this type of aggressive and out of control staff. [[HIGHLIGHT]]I hope the doctors are told what is happening.[[ENDHIGHLIGHT]] read more

Dr Miles did a hip replacement and a knee replacement for me and I have been very happy with the results. [[HIGHLIGHT]]I find his staff friendly and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Some of the other staff have moved on, but the staff in 2025-2026 have really helped me.[[ENDHIGHLIGHT]] read more

My grandma goes here sees Dr.Miles and she's in so much pain and he isn't taking proper care of her she's in so much pain him and [[HIGHLIGHT]]the front office don't care at all[[ENDHIGHLIGHT]] she actually considering going on hospice because she can't stand the pain anymore! Im so upset its gone to this point!!! read more

[[HIGHLIGHT]]Ghosted me.[[ENDHIGHLIGHT]] ER released me and said to get in to the Ortho asap for further evaluation. Went to my Primary, got the referral. [[HIGHLIGHT]]Waited 5 days, called , they said they never received it[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Had it sent again, they acknowledged it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Called twice and was told different things by Staff each time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wasted 2 weeks in pain waiting for an acknowledgment, to see if they'd accept me as a Patient.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The one star is for there paper work policy's and not the doctors or staff.[[ENDHIGHLIGHT]] They charge me $15 to fill out my EDD paperwork and another $15 to fill out my employee leave of absence paperwork, it probably took them a whole 2 minutes to fill out. I had gallbladder surgery earlier this year the surgeon didn't charge me to do the same paperwork. If you go there, get ready to be nickel-and-dimed. read more

[[HIGHLIGHT]]I have called for three days with no response or return calls.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I finally talked to the receptionist she was rude and not very helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She finally informed me I need to send documentation, after being hung up on and several tries back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I finally was given instructions on where to send them.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I waited a couple of hours and called to confirm they received the required documentation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Again she was rude and not helpful but informed me I was denied treatment without explanation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I pressed her for a reason for the denial, the reason I was denied they were aware of three days ago and she knew about when I talked with her.[[ENDHIGHLIGHT]] So I not only endured rudeness and unprofessionalism but she wasted valuable time unnecessarily. If you are injured in pain and require timely help and compassion this is not the place to go. [[HIGHLIGHT]]I cannot speak about the medical staff they maybe great but you can't tell by the reception you get calling in.[[ENDHIGHLIGHT]] read more

I did a self referral online as I was not happy with the other orthopedic office I was going to. [[HIGHLIGHT]]Epic Orthopedics called me back in less than 24 hours to schedule an appointment. Very impressive![[ENDHIGHLIGHT]] [[HIGHLIGHT]]The staff were all so very nice and helpful I can't say enough about how great and professional and just how nice they were.[[ENDHIGHLIGHT]] I was astounded that they had my MRI already on the screen in the room when I was taken back - so organized in comparison to another place I went ! [[HIGHLIGHT]]Dr Paul was amazing . Such a genuinely nice guy with a good personality and explained everything putting me at ease[[ENDHIGHLIGHT]].Surgery was wonderful! My knee had been crap for a year hardly could walk, After surgery I was amazed I could stand and walk like a normal person. I am only 50 but have been walking like I was 90 and my knee felt like it ! Recovery was great I only took 2 pain pills didn't need anything else ! My follow up appointment was great and PT was scheduled. I am a nurse and if you're reading this looking for a doctor not knowing who to choose which ortho office to go to I highly recommend Dr Paul 100% I give him And his office staff five stars - Not enough people post their positive experiences and I thought I should share mine Epic is Epic read more

I retract that I compared Epic to Shasta Ortho; Epic is worse. At least I truly liked & respected my 2 dr's at SO (Nowak & Schilling; it's not their fault SO is mismanaged), & they never blew smoke up my arse (ie LIED) like Dr Herring at Epic! (Nope, he never responsed to my emails & ultimately letter.) What a waste of time trying to be courteous with him! read more

I visited an ER when a fall left me with two broken and dislocated elbows. Immediately after, I called EVERY orthopedic office in the North State, desperately trying to get in to see a doctor. Epic Orthopedics was the ONLY office that returned my calls and grasped the severity of the situation. They scheduled an appointment right away and I went in for crucial surgery the following week. I was impressed with professionalism of the staff and how caring they were, and how quickly they were able to get insurance approval and repair my broken arms. Dr. Aaron Osborne and PA Gary Hartland answered all my questions and listened to my concerns. After two successful surgeries, I am thrilled to have two strong, functioning arms again. I highly recommend Epic Orthopedic. read more

Dr. Paul was OK; however, his staff is BEYOND rude. Very unprofessional. I will not return.

I was referred to go here for a broken wrist and had dr osbourne review my wrist , he was very cordial and kind. the only good thing about my experience was this doctor. Epic ortho ordered a CT scan for my wrist only to have my insurance deny it then when I got it figured out through the doctors office and finally approved we realize they ordered it for the wrong wrist. All while they refuse to give me pain meds nor will the office staff return phone calls I have left three voicemails this week as well as called over 10 times and I've been told every time that I will be Receiving a return call and they leave me high and dry I cannot believe any medical establishment can operate this poorly and not care for the patients ... I returned and got my cast and both the doctors were fantastic, the x-ray tech was awesome as well but the front desk staff is not. read more

I wanted to comment on the speed to which I received a phone call back from Epic Ortho. I was referred by my PT to two different doctors, each from a different practice to consult for a surgery I was going to need. Left messages with both. Epic returned the call within an hour. I had a question needing an answer and the Epic office person got back to me in 15 minutes. Never heard back from the other practice. I will add here that while shopping at Costco recently, I see a guy there with a shoulder harness and mentioned that I was going to have to have surgery soon. He asked who was my doctor and I said I had an appointment with a Dr. Paul. He lit up and said Dr. Paul was his surgeon and that he was the best in northern CA. Another guy standing two feet away heard our discussion and he jumped in saying his Dr. was Dr. Paul and that he was great. I feel very confident now that I'm making the right choice. read more

Very unprofessional I was waiting a entire two weeks to get in to see them since my foot is fractured. I got my referral and everything to go to them. I was waiting and waiting finally I called them since I didn't hear back and they told me they were waiting for my x-rays so I had those sent over from the er I went to. Today I get a call from the referral department from the er I went to she told me the receptionist said that they declined my referral and they weren't gonna take me in as a patient and I needed to be referred out to another orthopedic. So I called epic orthopedics asking them why they weren't gonna take me in as a patient and the receptionist said the doctor didn't say much just no thank you to having me as a patient very unprofessional. read more

We visited Dr Paul at Epic Ortho for a sports injury my 15 year old son had. He did a great job of explaining what was going on to both myself and my son. He genuinely seemed to be interested in getting him back to playing as quickly but also as safely as possible. The office is new and very state of the art seeming. The staff were very helpful and nice, they called me quickly and were helpful with our PT referral. read more

Fell off my horse and had a bad break in the knee area (femural condyle). I count my blessings every day that Dr. Herring was my surgeon. He's board certified with a fellowship in trauma orthopedics. He is not a run of the mill orthopedic surgeon. I will run and ride again. Plus he is very friendly. I kept saying to myself while under all the pain meds, "I would love to just sit and chat with this man." Every time I saw him after the surgery he would say, "I really like the way the bone came back together." Very reassuring. Redding is fortunate to have this caliber of orthopedic surgeon. read more

Very rude staff. I was referred to them on 09/13, I had to call them on 10/04 because I hadn't heard from them. They called back the lady was rude and all she said was we recommend that you go to Shasta Ortho. No apology for taking so long to tell me this. Nothing, just blunt and rude. I will never recommend anyone I know to go to this office read more