I've called 4 times, over the past month, get the prompt that I'm caller 6,4,1,7 and to wait, only to get connected to leave a message!! Every time!! Left a voicemail and no reply back after 4 days, when the message said within 24 hours, usually. Very sad. Apparently they don't care about patients. I'd rate a zero if I could! read more

I have had many painful injuries in my hands and my wrists... I have not been able to get surgery for many reasons, for one, I dont even know if non perfect people could even fix my hands and wrists or whether it would be worse ... I was referred to shasta orthopedics & they would not let me even be seen or even have a consultation unless I filled out their huge very invasive extensive paperwork ..I told them I cannot write so much with all of my injuries, but they dont care ..because it is all about them ...they were rude and bossy and so unconcerned about my pain and condition and did not offer to help fill out the paperwork at all ...also I tried to contact a doctor on the weekend, and no one was available ,,the recording said press # 1 to speak to a doctor but that number never rang ..so I can see that I would not get any follow up care & their after hours doctors are non-existent plus these doctors are getting so bold and demanding, they expect us to give them a synopsis of our entire life, asking us very inappropriate invasive questions that have nothing to do with why i went to them in the first place .. I am so sick of the way the medical industry is these days ...they have traded the Highly revered Hippocratic Oath for a selfish hypocritical oath of greed and power taking care of themselves , padding their own already thick wallets & they truly do not care about us at all...then they were sending me more mail when I told them i had no interest in playing their selfish uncaring inconsiderate games ..I would not recommend this place to anyone , & the other reviews i have read are the same ,,, so Shame on you ! I hope your poor excuse for a caring company crumbles & that all people see how horrible you really are read more

My referral was denied by Epic Orthopedics, then shasta Orthopedics accepted me. The staff was nice and organized up front, even with a line full of patients waiting to check in. The wait time to be brought back was decent, wasn't too long. And the MA I had was pretty efficient with my intake( coming from a fellow MA myself) and Dr. Schillen was so informative and and very confident that he could help me with whatever option I chose. Truly from A-Z, a great first experience read more

Was going to Shasta Orthopaedics for chiropractic care for years, and my insurance paid for a certain number of these per year. however without notice, Dr Lollar started billing my visits as physical therapy which went towards my medical benefit and thus deductible and charged me hundreds of dollars. Figured this was a mistake. They don't handle their billing internally, they use a 3rd party company. So all my questions and pleas for review went to Shasta orthopedics consultant. I explained how this was not PT, just a chiropractor cracking my back, and after several letters, this agency finally agreed to review the claim. Without informing me of their determination, (no email, call, letter, etc.) or how I should try to find out anything about this determination process, they sent my bill to a collections agency. I was being responsive the whole time, trying to resolve an unjust bill, and this cutthroat operation went full nuclear without warning. Furthermore, the people you can speak with are "only a call center" so the decision makers shield themselves with this layer on unaccountability. They admitted they should have let me know but said they were too busy, because they were a call center. Jeez. This whole time I could not get my chiropractor on the phone to ask them why it was billed as physical therapy. Simple question right? But no response from them. Shasta orthopedics is like a big box store churning out as many medical bills as they can. They are not focused on customer service, and are part of the big medical/Insurance industrial complex, not focused on patients. Visit at your own risk. You might get good care, but also might get overbilled and have no way of resolving it without a lawyer and a serious ding to your credit score. Just beware of them. read more

Doctor Lance Lollar is the best chiropractor I have ever been to in my 70 years on earth. Dr. Jenkinson helped me to understand my osteoporosis and treat it effectively! read more

To begin with, the scheduler is very rude. Yes, they say upfront that they are understaffed, however that is no reason to take it out on the patients. Unfortunately, you have to go through her to get a surgical appointment. If you miss her call you go to the back of the line. If you call "too often" to follow up on a referral you go to the back of the line. It's unfortunate. The office comes across as overworked and doesn't care about you or or level of care. She gives the practice and bad rep. If you want to avoid dealing with that type of insult stop of injury look elsewhere. read more

Dr Strand specialize in feet has done a wonderful job making sure that my feet are able to put 1 foot in front of the other so to speak. He has given me injections that help my arthritis and I like his personality and I will be having surgery there soon. read more

don't go here. horrible communication and drs are non responsive to any issues Ive had. pain oh that's normal more pain oh that's to be expected loesing and clunking of implant. patronized and told well it's not your native talus. like no shit dumb ass. you just put a prosthetic implant in there as if I didn't know. Treating me like an idiot and disregarding my feedback is not ok. Don't go here the positive comments are bs. read more

To start the dr I've been seeing hasn't been able to figure out my first name. I've been in pain since my injury two years ago and his bedside manner isn't that great. If given the chance find another place as mine is workers comp. read more

Updating my review: Trying to get a hold of those who schedule the surgeries over the phone is the ABSOLUTE WORST! When they finally contacted me they said they called multiple times (they didn't call)...I would've answered since Caller ID shows "Shasta Orthopaedics" when they do call. I've left multiple messages so l can reschedule my 2nd surgery....but still nothing. What a headache! read more

I've been very happy over the years that I have been going to Shasta ortho, however I am very unhappy with their recent move to have a INDIAN call center to take their incoming calls. People are tired of that C--p. read more

front desk staff was incompetent and RUDE. We accidently canceled the appointment on the text 2 days prior to appointment. Immediately after I called and spoke to the receptionist. Telling her I accidently cancelled. Within 3 minutes literally! She assured me that she took care of it and that our appointment was confirmed. When I showed up for the appointment they said I did not have one and I would have to wait another 6 weeks! This appointment was a follow up to an appointment where I had been given medication. This was a FOLLOW UP as an existing patient. I needed to follow up, I called and confirmed, and now I will yet again be in limbo until I find a doctor that can hire staff that can actually show some empathy, AND actually does what they say and makes sure that they actually KEEP appointments and don't lie and treat patients like idiots. If everyone has to wait 6 weeks for an appointment how could they possibly have booked the appointment that I had on confirmed 2 days prior. I liked the doctor, but his gate keepers are going to cost him his reputation. read more

If I could give this business a zero I would! I haven't even had the opportunity to deal with the care and already it's been the worst health care I've ever dealt with. My husband's wrist was shattered in an accident last week. We were referred here from the ER. We have called this office and left messages and even tried to go in. Absolutely not one human interaction, no one has called us back and all the while my husbands wrist is shattered and trying to heal smashed on its own. and they do not even have the decency to return calls or referrals and just let these patients know they are not equipped or don't have the appointments available and to have them try and go somewhere else. They just flat out don't answer and don't call anyone back. Curious how many people with severe broken bones have went home and just let them heal how they heal because a broken bone specialist in our area that is getting referred people definitely do not care about those said patients at all. This is going on day 8! read more

Shasta Orthopaedics - Shattered bone for reference! - Sports Medicine Near Me - Redding, California

My appointment was at seven am. The building doors do not open before 8am. I do not understand.

I had a 9am appointment to see an orthopedic doctor/specialist. I finally got to see her at 9:45am. That's not acceptable. They can do better. The care that I received was excellent read more

Your answering service is terrible. Sometimes, I have to wait a month for a return call from your office. You used to have a good answering service when someone answered the phone and asked, "How can I help you?" You are placing a hardship on your patients, which is so unnecessary. read more

Shasta orthopedics has been nothing but amazing to me from the front desk all the way to the back staff and the doctors. You take the time to answer my questions help me understand what is going on if I have any problems they return my calls promptly I couldn't ask for a better staff and highly recommend them I've been going there a few times now in the last few years and wouldn't change anything. Just said thank you to Shasta orthopedics I appreciate you guys very very much. read more

Has anyone had surgery by Dr nowak and had problem pls reach out I have a family member that had surgery by him and he completely messed up her foot and will never be able to walk correctly again ! read more

It doesn't matter how good the doctor is if the front staff suck. Been on hold for 20 minutes with no one answering. They don't return calls and the referrals department must have a revolving door. Always someone different. My grandson with Cerebral Palsy loves Dr Jenkinson But my daughter and son in law are still waiting for appointments to finish their pain management. My other grandson has been waiting for a month for an appointment to get his ingrown toenail addressed. HE'S ONLY 12!!!! My recommendation is if you don't have to go there, don't read more

Great care. Speedy and friendly. Very helpful. Thorough. Answered all my questions. After my surgery I had lots of questions.

I waited 3.5-4 hours for a scheduled apt First I go to meet Dr they completely forgot I was there 2 hour wait Then they roll me to lobby said they contacted casts and he will be here shortly 2 hours later a guy walks out says nobody contacted him They left me in a unwheelable chair no offer of restroom or water while I sat there 4 hours all together read more

Frist the Drs. I have delt with are great Dr Miles excellent Dr. Monroe excellent But the system there is completely broken. I've tried to call and waited 1hour to just to get Tru to the Drs. Office. When I get Tru and have left detailed messages. I get return calls with a 5second message saying Returning your call by I'm going to speak to the manager about this. read more

I had surgery almost 6 months ago and a week and a half post op I called Shasta orthopedics to inform dr Novak that I was having excruciating pain in my calf and shin area, at my 2week post op I reminded him of the excruciating pain and he almost just brushed it off like it was normal, to this day I still have excruciating pain in my calf which is super tight, I have 3 toes that are still completely numb, and the top of my foot is very numb and very sensitive to touch in some areas. I found another dr for a second opinion and within that appointment I found out that the plate dr Novak placed in my ankle is crooked and putting pressure on nerves in my foot and the corner of the plate is protruding out, he is also going to have a nerve specialist check my foot for nerve damage including my calf. Dr Novak never once tried to figure out what the pain in my calf was or even try to figure out why my toes are still completely numb. In my last appointment with dr Novak I had to tell him I wanted to have another MRI done on my foot. The new dr I am seeing said that I will have to have another surgery asap to fix the placement of the plate in my ankle. read more

I was able to get into a cancellation as a new patient the same day. The front staff was very efficient checking me in. I think the scheduler told me 2:10 when the appt was at 2:35 because I was new and had to fill out paperwork. Check in was super quick so I ended up waiting about 40 min to get in. I waited another 15 for the PA, not too bad. There was no cell service or WiFi and the cafe was closed, so I had a while to look around. Unfortunately, there were no clean seats. The lobby area seemed very dingy and soiled. Stains everywhere made the wait a bit uncomfortable. The staff was welcoming, and the X-ray tech was warm and friendly. The PA was kind and addressed my concerns. Tried to help me out with my pain, but we were unsuccessful to no fault of his own. I'll need surgery, which I hope won't take the 3 months to get in as he said it would! I'll have to update my review for that whole process. It will be the first surgery I've ever had! read more

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The doctors are ok, but the billing system is stuck in 1980s. No online pay, no way to pay outside their office hours, and then when you do call when they are open, be ready for 30 min. wait. Just awful. read more

Doctor Farzad Sabet is superior in pain control with injections and medications prescribed by him. I suffer from cervical dystonia. The pain is excruciating. Doctor Sabet has been treating me for at least 10 years for this condition. I get relief for about two months and then repeat the procedure. If you experience this condition and live near Redding California, do yourself a favor and get a consultation with Doctor Farzad Sabet. If he can't help you, then he will tell you who can. He has an excellent bedside manner. I have seen other doctors for various reasons and have always had the best service at Shasta Orthopedics in Redding California. read more

Shasta Orthopedics is a corporate machine with little care for human beings. They have some very good doctors but it is not worth dealing with the less than helpful support staff. They don't seem to realize that without the patients they wouldn't have a job. read more

A provider-centric practice with outdated or outsourced service lines that do little to enhance the patient experience. The providers seem fine, are not rushed and take the time to answer questions. But the answering service is Pakistani/Sri Lankan? and hard to understand and all they do is navigate a phone tree on your behalf. Getting records from their facility to another is a chore. If you owe them a partial payment, you have to run a check, yes a check, into the office. If you want the convenience of using a card, they charge you 4% for the privilege. I'm sure they could do better. read more

I have gone to Shasta Orthropedics years ago for other reasons and have always been very pleased. The other day I saw a new doctor, Dr. Jenkison for issues with my hip. I was able to get an appointment right away when my regular doctor sent a referral, my appointment went very smoothly and I was treated with courtesy and respect. I had never met Dr. Jenkison before and he made me feel at ease, explained in detail what was going on with my hip, examined me, and gave me options for what he felt would help. I highly recommend him AND Shasta Orthopedics! read more

I cannot say enough about Dr. Strand! If you are looking for a great foot doctor, this is your guy! I recently had surgery on my toes and plate and my experience was amazing! read more

I've been going to this business for more then 3+ years. They have been very accommodating and attentive to my needs and respond quickly to call backs. I really truly appreciate them. They have helped me a lot. read more

If you are referred to Shasta Orthopedics by your physician for surgery and want to wait weeks for a call to schedule an appointment to discuss the procedure with whomever Shasta Orthopedics selects for you, then yes, go to Shasta Orthopedics. If, after waiting weeks for an appointment, you finally meet with the surgeon Shasta Orthopedics selected for you and he tells you that you need to see another surgeon at Shasta Orthopedics and again wait weeks to get a call just to schedule that appointment, then yes, go to Shasta Orthopedics. You are also billed for both visits, btw. If, after meeting with the second surgeon and deciding to proceed with surgery, you want to wait a few more weeks for the scheduler to set a surgery date, then yes, go to Shasta Orthopedics. If, after not hearing from the surgery scheduler, you want to talk to someone in India who transfers you to the scheduler's voice mail telling you they are very busy, please be patient and leave a message, then yes, go to Shasta Orthopedics. OR if you want all-around quality care, drop Shasta Orthopedics and call Epic Orthopedics. My surgery is on August 9. read more

Best services and doctors I've seen. Prompt, caring, and helpful. Strand is the best doctor and surgeon I've ever seen. Caring, compassionate, kind, young but knowledgeable. Takes his time with you. Even on his off days he still came and saw me at the hospital to check on me. Great bedside manner. Truly one of the best doctors you'll ever see. read more

Great doctors, their major pitfalls is their totally disorganized billing department. Your nightmare has just begun! They are billing department does not understand how to bill insurance, especially dealing with VA patients. It takes months for payments to be made if at all! The Vet then has a nightmare to deal with for their inadequate system. A novel idea would be to do their own in-house billing and not sub it out! For months on end, the vet will constantly be contacting the billing department and speaking with many individuals who are hard to understand. Wake up SHASTA orthopedics! read more

I'm updating my review of Dr. Strand. Although immediately after my surgery I was saying he was wonderful and so kind, attentive, etc. However, 10 months later, I'm in agony daily from his slipped plates that are cutting into me, and a FAIL requiring me to go back into surgery soon for my new surgeon to redo my foot reconstruction so that hopefully I can finally walk without AGONY once again. As kind and charming as he was, the surgery has caused a great deal of pain and other body parts to be affected by my favoring right side to compensate for this. You really don't want to go here. read more

The office will nickel and dime you to death, after they lose your records twice, but don't worry this whole process will only take 10 months. read more

I have received excellent care from Dr. Jason Nowak and his staff. During my last appointment, I really appreciated the extra time he took to review my condition with me and discuss various treatment options. read more

Interesting that my input was recorded as San Francisco. To be clear my negative review was specifically for the Redding, CA facility due to their non-responsive scheduling department. When I did report a complaint to the management department they were not basically rude, and stated that they could not respond to calls if they were going to fulfill their scheduling responsibility. Seems to me if they give you a number to call they should be obligated to respond. On the positive side, I have received positive service from the physician staff. read more

Avoid this place if you can!!! They are overbooked, understaffed, and out of touch. Trying to book an appointment is a major ordeal and the record keeping/billing is done by an outside agency!! They are only able to keep a years worth of your records on file on-site, and it's ridiculous. The staff is constantly rotating and poorly trained. The doctors themselves are good, but they are saddled with a patient unfriendly staff & antiquated operations, which reflects on them. Unfortunately, this place is just not run well, and the patients suffer for it. read more

I have been taking my daughter to see Dr. Jenkinsen for the last year and he has been so wonderful! He is great with kids and is always very helpful. He referred her to physical therapy and got that process going right away. Anytime she has needed something he has taken care of it right on the spot which is awesome! We never have to wait longer than 5 minutes to be taken back to be seen and I like that I can schedule several months in advance. We have always had a great experience there. read more