Terrible! I have tried to get an appointment with a specific person on two separate occasions, and the girl (Heidi) who answered both times scheduled my daughter and I with her instead of who we requested, which we were unaware of both times.
My daughter (2 years old) got her hair cut first and the cut was not that great, but since she has curly hair underneath, we just figured it would not show how awful it was cut.
The next appointment was mine a few months later, and again with Heidi. I figured she would do fine since I have straight, long hair and just wanted the same type of cut I have with a few inches taken off. I was very specific in how I explained it, she didn't seem to be listening, but I was hoping she was. The cut took all of about 10 minutes and when she showed it to me, I said I didn't think she took enough off and instead of asking if I'd like to have her take more off she said that SHE thought it looked fine. Then when I saw the back it did exactly as I had asked her not to cut it like. It laid in a flat straight line as if cut off in a pony tail. She said she would try to make it lay better but was unsuccessful.
Being a non-confrontational person and not wanting to make someone feel bad, I paid and left, Planning on calling and explaining my un-satisfaction to the owner the next day. I called and spoke to Darci and she said they would fix it for no fee, which I did not want, since it was cut there wrong to begin with, and I was already getting in with a person I trusted elsewhere. She said that they don't normally give a refund but would give me $20 back. Which I was satisfied with, and thought nothing else other than I was glad to be getting some of my money back.
A few hours after I spoke to Darci, my phone rang at home, and it said Epic Hair on my caller ID. To my surprise it was Heidi (The girl who cut my hair) calling. I thought maybe she was calling to apologize for me not liking my hair, but instead started to get angry at me for calling and complaining. I explained to her that I wasn't upset at her, I just wasn't happy with the cut, but she kept insisting that she didn't know what she had done wrong. After a 5 minute explanation to her, she just started to yell at me about not liking my cut, which continued until she hung up on me. SERIOUSLY?!?!
Needless to say, I would NEVER recommend this person to anyone. I can't speak for the other people's talent at the salon, but Heidi was awful. And to actually call a customer and harass them at home after they had been the one to cut someone's hair bad is the worst customer service I have EVER received. The friend who fixed my horrible haircut couldn't believe that someone who was Aveda trained would give such a poor haircut. Save your hair and go elsewhere! read more