TERRIBLE TERRIBLE SERVICE, QUALITY AND PROFESSIONALISM. I WISH I COULD RATE THEM 0 STARS!! I left my truck with Epic on Saturday and was told before I left that they would contact me once my truck was ready. I never received a call!! They closed without contacting me!! For the entire weekend, I was stranded!!! They were even closed on Monday. I had an early morning flight on Monday and was forced to Uber. Once I returned, my truck was not detailed AT ALL!! The receptionist argued that they spent 5 hours on my truck, but I know that's a complete lie because it was already clean!! I just wanted to have it detailed (like new). These people are scam artists! I'm not sure how I missed all of these terrible reviews but be warned!!! DO NOT WASTE YOUR TIME OR MONEY WITH THESE CROOKS! I PAID $250 for the exact same vehicle in return! read more

So let me say... i hate bad customer service.. who likes it i guess? But i really really hate it.. I purchased a Groupon to have my car detailed prior to turning it in. I called the number on the first day of purchase to schedule .. no answer but i got a voice mail which indicated you would receive a response within 24 hours.. Nope.. didn't happen. So i called back again and again.. same thing for a full week. I got off early and stopped past. There was a man who looked like an employee looking at another mans car (i parked right next to him). He said hello and i did as well. I walked in the shop and there was another customer waiting . She told me the guy should be back because he was helping another customer. Ok great. Well it happened it was the same gentleman from outside . To me, if i knew i was the only one working i would have said "I'll be right with you".. or something . Maybe that's me wanting too much. I digress. So he says "how can i help you", and i explained that i had been calling for over week and leaving messages and no response. No acknowledgment, no "I'm sorry we've been slammed"... He says, "Next appointment we have is April 5"... Sir it's March 14th. I told him thanks but no thanks, i would be requesting a refund of my Groupon. Now had he handled the situation differently, perhaps i would have just used the Groupon for a future need. No thanks. I will never patronize this business again. Don't waste your money! read more

Also cashed in on the groupon, between myself and my friend we brought 4 cars here (not all grouponed obviously). The upsell here is super huge, I think I ended up spending another $100 on TOP of my groupon (including the pet hair thing, which at least makes some sense). They tried to tell my friend she needed to pay extra for the pet hair thing (she's never had a pet in her car). To their credit, they didn't try to upsell me on exterior stuff when I told them I wasn't interested in that. Since we were satisfied with the quality of our grouponed deals we came back with relatives vehicles. The service on these was worse, if that's possible. They didn't even lower the tailgate when they cleaned our truck. I will not be back, and I wouldn't recommend using this businees to anybody in the future. read more

Epic Auto Detailers - New business name and location - Auto Detailing Near Me - Joppa, Maryland

I purchased a $79 Groupon for interior and exterior detailing through this company. I had to call and leave messages three times before anyone called me back about scheduling the appointment. The answering machine message said they would call back the next business day, but that was not the case. When I went to drop off my car, they let me know it would be an additional $25 fee for having a crossover vehicle. They went out to look at my car and came back and said that because they found evidence of pet hair in the vehicle, there would be an additional $75 charge. I rarely bring up my pet into the car, only for vet visits. There is no hair on my seats or floor. See attached photo of car seat at time of drop off. They found hair in between the seats when they lifted them up for inspection. I feel like this charge of $75 for a handful of dog hair spread out across my car is ridiculous. They insisted it was so much more money because they had to use different equipment to clean the car because the dog hair clogs their machines. When I discussed that I felt this price was unreasonable, the technician tossed my keys at me on the counter and told me to leave then. He said he didn't want to work on my car if I was going to question their prices. The only thing Epic about this place is their epically horrible customer service and overpriced rates. read more

Epic Auto Detailers - Auto Detailing Near Me - Joppa, Maryland

I don't know what happened to the other reviews here but take it from an Elite...this is the best car detailing place I've been to since I got to Bmore 18 months ago. The service was amazing and the price just right. Now, the parking can be a little challenge and the outside presentation may have you guessing, however, after the service, which by the way was super fast...given that I just walked in with no appointment, was great. Never judge a book by its cover. read more

Great work getting out the dog hair! Employee who washed my car was very attentive to detail.

Worst experience I've had in a long time. I'm actually surprised they are in business. I got a $50 Groupon for a car detail and they tried to charge me an extra $130 for pet hair. This was after I waited in the lobby for 20 minutes as they were in the back finishing their lunches. To be clear there was pet hair in the vehicle but it most certainly wasn't excessive. In comparison my previous car detailer charged me an additional $25, which I thought was fair. I read the bad reviews and figured I would give the business the benefit of the doubt. If I could give zero stars I would. Unless you'd like a crappy car detail with rude service and people trying to rip you off. read more

I purchased the Groupon for the Diamond detail a $250 package also paid an additional fee for being an SUV and additional fee for having a 3rd Row in addition I was charged an extra $25 for buffing during the waxing While I was impressed with the interior I was disappointed with exterior My windshield was neglected both inside and out as well as bug guts still on my grill Customer service was great and making an appointment was fairly easy except if you wanted a weekend as they were booked for 2 months Waited for 2 hours never spoken to the entire time I was there. The office portion and waiting area was very run down looking. Not very professional looking business. Dogs barking the entire time the owner left it to the youngest person who worked on my car to explain and talk about what a great job they did. Just disappointed in the quality and the lack of attention to the details glad I didn't pay full price I definitely did not get a $250 detail let alone a $150 that I paid read more

My truck was a wreck,i dropped it off and when i came back it looked brand new. The staff was very polite and willing. I would recommend rhis place to anyone. read more

See all

More like Epic fail the worst detail spot. Back to Diamond detail the best hands down read more

See all

I had a very different experience than the negative rating/reviews already posted. Scheduling was a breeze after purchasing the Groupon--however I did schedule a few weeks in advance for the mobile service. They tried to upsell me but what company doesn't? They were on time. The guys who did my car were professional, courteous and fast. This is the first time I've ever had my car detailed but it looked pretty good to me, but for those who use this type of service often they may have a more discriminating eye. I'd definitely use the service again should another LivingSocial or Groupon be offered. read more

I brought a used car from a friend of mine unfortunately my friend didn't do a very good job of keeping the car clean. I was scrambling my brain trying to figure out where to get my car detailed when a coworker recommended Epic Auto Detailers. I was so happy when I walk out of the place my once filthy nasty vehicle was transformed into a beauty. The gentleman that own the establishment (Anthony Peace) made sure I walk out 100 percent satisfied and all of this happen without braking my pockets. I would recommend this place to anyone looking to have your vehicle detailed the correct way. Thanks Anthony.... read more

The host was amazing I've never had a good time waiting to get my car clean and they also do an amazing job

Got a few scratches on my car buffed out today. They did an awesome job - it looks brand new. And they were prompt and fast, too. Really great customer service, and I would definitely choose them to get my car detailed. read more

The low price is not worth the sub-par service and potential damage to your vehicle. I had purchased the Groupon deal and took my car in to get detailed. When I got it back, it looked nice upon first glance. But as I drove home I noticed that a vent cover had been removed & not replaced, another vent cover was not fitting correctly & was rattling around, and they broke one of my gauges. read more

I can't really rate the actual car detailing service because never got past scheduling an appointment and could not find the place to save my life. I bought a Groupon ... the address (1000 Pulaski Highway) and phone number on the Groupon were wrong. I didn't find this out until I drove 30+ mins and called multiple times. I then went to the website, found an "updated" address (706 A Pulaski Hwy) and another phone number. That updated address still didn't lead me to the location AND when I called, I was asked hold for more than 10 minutes while I listened to the guy talk about the different cars that "sucked" and what the Crown Vic bought from the auction. I wasted 2 hours of my life looking for and trying to schedule an appointment for and BOTH attempts were unsuccessful. read more

Shine My Ride did a great job washing and waxing my car earlier this week. They came right to my work and I got lucky that it was 50 degrees out so they were able to wax which my car sorely needed. Several co-workers commented about how they couldn't believe my car is 13 years old and still looks so good! Admittedly, it was difficult to get a hold of them to schedule an appointment. I ended up going through Schedulicity on their website. Apparently they had a larger than expected influx of customers from Groupon and Living Social combined. The owner, Brian, actually came for my appointment because he's trying to help his team catch up on all the work. He was very nice and even re-finished my leather seats for me since they looked so rough. Hopefully they'll be able to offer better communication once they catch up. But as good as my car looks, it was worth the wait! read more

I received a Groupon for an auto detail to this place for Christmas. From March 2018 until April 2018 (which is when my Groupon expired) I called repeatedly to schedule an appointment to have my truck detailed. Every call I made to them went to a voicemail in which I left a total of 6 voicemails over the month and a half of trying to schedule. Not once was I contacted back from any of the calls/voicemails that I made. Needless to say, my Groupon in now expired. I wouldn't recommend this place to anyone looking to have their car or truck detailed. read more

A little while back I got a detail by Epic Auto Detailers and its was just OK. Actually the interior of my car was greasy and smelled like a deep fryer for weeks. I wrote a bad review on their FB page and swore I would not use them again. Turns out they changed their shop location so when I shopped on Groupon I accidentally bought a voucher for them. This time I took my wife's Subaru Forester to them (up-charged $28 for an SUV). Again, I was really disappointed. But this time I was angry. I felt duped to bringing it back to them to then again get burned by their terrible work. When you buy a DETAIL you should get a clean that pays attention to DETAIL. They have zero attention to DETAIL. Honestly it looked the exact same as if I had spent 20 minutes at the car wash. Seats were supposed to be shampooed... they look like they were just vacuumed. The front grill was still dirty with bug smear. The roof has missed parts where they could not reach. The trunk trim wasn't cleaned. The door jambs were dirty. The vents were dirty. The floor mats weren't cleaned well. The wheels had a bunch of BIG missed spots of simply wiping away dust. I've literally done a better job for $11 at the car wash down the street than they did for $110. I can't believe, even with a Groupon, they charge over $110. I paid less and had a detail that blew my mind. They obviously have overbooked themselves and their employees are RUSHING through jobs. TERRIBLE PLACE. Also, it took me 20 minutes to check out since the employees are more busy browsing the outside of the building than they are at manning their own shop. On the way home the owner called me and offered to correct the detail himself (actually give it some attention and maybe fire one of his workers). I said I gave him two chances already and I don't want him or his employees to ever touch one of my cars again. I hope this review helps anyone else from getting scammed by this company. They are HORRIBLE. read more

Worst detailing ever. Purchased on Groupon and obviously they "detail" your car horribly because of It. Looks like all they did was vacuum (half ass at that) and dress the tires. Door jambs not wiped, glass still streaky, dirty hand print on center console, and cloth seats definitely not steam cleaned. Required to pay an extra $25 because a Kia Sorrento is considered an SUV then they didn't even touch the back! Are you kidding me?! Don't waste your time or money. read more

See all

Okay so another LIE from the owner Anthony! He said he would refund our Groupon and he didn't! When I called back three days later, Anthony answers the phone ( I totally recognized his voice) and tells me that Anthony is not here. I played his game and he now says that they cannot refund the Groupon that someone from Groupon has to call him. There is no phone number to call and when I asked him about it he said he doesn't know anything about it. Please, please rust me this place is a joke and not worth a minute of the grief it will cause you! Stay away from this unprofessional, lying and nasty business! For those of you that think I'm just being mean or vindictive - look at all my other reviews on YELP - all 5's! I even gave a business 5's that I couldn't afford because they were polite, professional and on time! I only wish YELP would allow negative scores! read more

My wife finally paid off her Mercedes and I decided to get it detailed as a "paid off" present. My wife uses her car vanity mirror frequently so the area around the sun visor was heavily soiled with makeup. Since it would require extra cleaning I was informed it could cost an extra $50....I was okay with that. Car was cleaned well, looked pretty good. Drove car home and showed my wife. She was happy. Of course the first thing she did was check how her makeup looks. When she opened the vanity mirror it was cracked. Then she opened the vanity mirror on the passenger side and it was cracked too. So we called Empire immediately. They were closed so we left a message so they knew we called back within hours of picking up the car. When we finally got a chance to take the car back and explained that the mirrors were broken the owner stated they were broken when we brought in the car. They informed me of the crack before they cleaned it. That was a lie! I calmly explained that we were not trying to "get over" on his company or falsely accuse them. Besides, what's the probably of a car having both vanity mirrors cracked. I'm 57 and I've ever seen that my entire life. I explained that the sun visors required "extra cleaning" so perhaps someone just pressed a little too hard. To my surprise, the owner (who did not clean or inspect our car) said that was not possible. We told the owner that we would post our experience on social media when he initially claimed his staff did not break our mirrors. His response... and I quote, "do what you have to do". So apparently he does not care if you read this post about his business. Although he continued to insist his staff did not break the mirrors he reluctantly decided to replace the mirrors after we met with him in person. So, basically that's like saying my wife and I are liars but he will do us a favor! Several weeks passed and nothing was done. We initiated numerous calls to Empire to determine when the mirrors will be replaced. After 2 months we were ready to file a small claims lawsuit. We called one last time, and the owner finally informed us that his employee lied to him and he will replace the mirrors. When he finally replaced the mirrors the visor lights don't come on when the lid is open. By this time (nearly 3 month of having a car with no mirrors for my wife) we decided to just end this ordeal. Go to this location if you want, but you better hope nothing gets broken. read more

I got my car detailed a few days ago, and finally decided to write a review. I should say up front, these guys were very nice and acted very professional. I just wasn't happy with the detail. If I were to take it back to have them touch it up, they would probably do it - I just don't have the time! It took 5.5 hrs (executive detail, so I was prepared for a long wait), and by the time they were done, I just wanted to get home. I didn't inspect the car, and I should have. One thing I will say - they clearly spent a lot of time on the floor mats and upholstery. Those were spotless. It also rained the night of the detail, and for the first time in years, the rain "beaded up" on the paint. It was a beautiful thing! However, the windows were still streaky in places, the corners of the windows appeared not even to have been washed, and there were spots on the windshield from what I assume was the cleaner for the dashboard. The base of the steering wheel had not been wiped. The ash tray and glove compartment were not vacuumed. The front fender still had "bug splatter" all over it. The final straw for me to actually write this review was opening the trunk today, for the first time since the detail, and realizing that it had not even been vacuumed. I am both frustrated and disappointed. In sum, yes, these guys acted professional and courteous. I had a chance to speak to the owner, and he was appreciative for the business. I had no problems scheduling either, as other reviewers have. But the detail job was not professional, and I don't have time to bring my car back to get it done right before I move. I wish I had inspected the car thoroughly before "tipping on the full amount of the service" as encouraged by Groupon. There is potential for this to be an awesome small business, but they are just not working at a high level right now. I encourage you to try it if it is convenient, but be prepared to have to insist on quality work. read more

I purchased a Groupon for a deluxe interior detail and they could not have done a better job. Small shop, a little hard to find off of route 40 (maybe need bigger/brighter signage or closed to road) but the guys could not have been nicer or more personable, and could not have done a better job on my SUV. I also purchased an exterior wash and wax, and 1 month later am still getting asked where I got my car waxed because it's still so shiny. Will definitely be going back. Also, contrary to other reviews (which I find hard to believe from my experience) I rescheduled 3 or 4 times and had no issues with getting ahold of staff via phone or with rescheduling. My Groupon stated there would be an extra fee for SUV's and pet hair... I did not let them know I had an SUV until I arrived and they were still able to accommodate me even though it would take them longer. Much appreciated! read more

If I could leave 0 or a minus number of stars, I would do it. This garage is doing nasty business, as everyone else has already reported. I am just adding my experience here. I purchased a groupon for auto detailing, but had a hard time scheduling the service with them. Over the phone, they asked me for my groupon voucher number, for which I feel weird about but I gave them that number - big mistake. Because I couldn't make it for the weird time of the appointment, so I had to cancel it. A few days later, to my big surprise, the voucher was marked as **redeemed**. I was like WTF -- I've never used it yet. Then I realized it is their trick of asking for the voucher number when I tried to make the appointment. This business should be closed. People, don't go to this business for any service except **scam service**. read more

Epic---was referred to me through a friend...I was very delighted and grateful for the services that I received. The crew made me feel welcome and did an amazing job on the interior and exterior of my car! I will definitely recommend this car detailing service to my friends and family. Please keep up the good work!!! read more

All I can say is I left speechless, and my husband said my car looks brand new! I work on a farm and my car was disgusting, caked up mud, hay, dirt. You name it. My car looks brand new, I'm so happy with it. The staff is extremely friendly and the owner also is super nice and informative. I will definitely be back! read more

Completely unprofessional. Worst detail I have ever had. Brought the car back the day after. Wax left all over the vehicle. The dash had a soapy film on it. Windows in the rear were not even touched, had the seats 'cleaned' the upholstery machine left streaks all over each seat cushion. Backrests and headrests were not even touched. Tires were not even dressed. Even after bringing it back. It was a laughable experience. Total waste of $200. Terrible. read more

I was asked by the DC - Empire Auto Detailers to post this for the Baltimore location specifically. However, they were both on the same Living Social coupon and thus are affiliated somehow. Completely unprofessional. I bought a Living Social coupons (two of them actually) for the express mini-detail. I called to schedule and had to schedule out two weeks. Ok, I get it they are swamped. The week before my appointment, they called me to change the time by one hour. No problem. The day of the appointment (scheduled for sometime between 2-4) I get a call at 3:30 stating that they are running behind and that they can't meet me until 4:30... well I will be heading home at that time, but i will be available at 6 is what I told him. He says, I will call you back. Finally, I call them at 4:30 pm and am told that they can reschedule me for a week and a half away.... oh Hell No!!! The young lady asked if she could call me back and did so within 5 mins. However, they still didn't have a time when they could actually do the job that was paid for. I immediately called Living Social and got a refund for both coupons. This company does not value the customers time, takes the customer for granted and is possibly understaffed. They do have a drive in location somewhere in DC tha t may offer better service. but the Baltimore location is not worth your time and money. read more

I had the same experience as the previous reviewer. I bought my groupon and called to make an appointment. I left a message and someone returned my call the very next day to set it up. The appointment came and no one showed! I called and left a message asking for clarification and didn't hear a response. I called back one week later and still no response. My car was suppose to be cleaned three weeks ago now. I'm in the process now of trying to get my money back. BEWARE!! read more

"You get what you pay for." Cashed in on a LivingSocial/Groupon deal so I'm not being overly critical, but I would have been quite upset if I had paid full price. Executive detail on a Chevy Tahoe. Engine compartment subpar. Zero attention to underside of hood. Clean motor. Quality wax and tire chrome treatment. Attendants were unable to remove paint picked up from street line work. Dash/steering wheel/interior left greasy. Quality shampooed interior. read more

One of the worst details I've ever had. Right off the bat, soon as the guy looked at my car he tried to upsell on a red compound for the outside of my ford escape. I told him that it should already be included in my living social deal, I purchases the executive detail. He said it was a strong coating, that it would last longer, 3 months longer. I asked how much and he said $65, to which I said absolutely not. And I was glad I didnt! They didnt even try to buff any of the scratches or dried, hard dirt from the vehicle! The most they did was vacuum and leave ALL the upholstery wet and stinking of chemicals! It's been four weeks and my car still smells, I even leave the windows cracked just to air it out! The ceiling wasn't even washed! The couldnt even take the over head light off and clean out the bugs. When first they told me it was done, I went over it with the young woman, I pointed out several spots, one was on the back side window, one was on the ceiling, and the other was on the back carpet. She used the same rag and chemical on all three! Not to mention the spot on the ceiling was smeared, making an even bigger mark! She told me that was all she could do..... I also asked about the outside step rack and if they had a shine to make it look new again as this was an executive detail job. She said yes....she probably just used windex.....I couldnt even believe it. Before I was even gone, it was faded! Not to mention they didn't even clean the roof! I wiped my finger across the top and found A LOT of dirt and grime! Even the area around the door! Not just around the window where you can easily see, but at the bottom. Needless to say moments later, along with over 30 pictures and video, I was on the phone and got a full refund. Now I have to find someone to fix their mess. Total waste of time and money! They're a bunch of kids, polite yes, but not professional when it comes to the service. read more

It's a scam! Do NOT use them!!!! I bought a coupon from living social. I have called 4 times over a 1 month period. Emailed them. And used the form on their website to request an appointment. They NEVER returned my call, to even setup an appointment. Definitely a scam. read more

I bought a voucher from Groupon in early December, and it took me a long time to sort through the multiple layers of nonsense to schedule the service. Earliest time was supposed to be today - one month later. He called this AM and cancelled saying it is too cold and only 27 degrees. It is 39 degrees right now and warmer in the sunshine on my driveway. I stated it took a full month to get a time, and I did not want to wait another month. He stated they were only 2 weeks out. I proceeded to go through the online scheduling process, and next available date is Feb 11. Another month. I called Groupon and reported him as a poor service provider. BBB rates him as "F". Groupon did refund my purchase - but beware - do not purchase vouchers for his service. I assumed the service would be a few hours based upon the description of service provided. You don't get to see until after you pay that the appointment time is only one hour in length. Who in the world can completely detail and wax a car in under an hour???? Avoid read more

Sitting here at home waiting for my 9:00 am appointment. They are currently 49 minutes late. They open at 9am and have left two messages for them. My first scheduled appointment was a 'no-show' as well and they lied about trying to reach me. I was here and waited over 1 1/2 hours! Gave them a second try only because LivingSocial has my money. They may be good at cleaning cars...don't know. I do know they are NOT good at keeping appointments. LivingSocial will hopefully credit me back. From the facts I have, it seems like a scam! Update * LivingSocial DID credit my card! read more

I've never written a review for anything in my life but I feel obligated to caution the world about Epic Auto Detailers. I certainly would not recommend. I drive a Chevy Tahoe (large SUV) and it was filthy, hadn't been washed in months, my brakes and rotors went bad a while back so my truck was stained with spots of brake dust. They recommended a complete wash, wax and clay bar for $175 (I was unaware of the Groupon). Left my vehicle with them at 11a, 1p they called to tell me it was all done. I was already skeptical, a good clay bar alone on a large SUV should take at least a couple hours. I get there and immediately see areas on my truck that had not been touched by soap or water, I pointed them out and the guy wiped them with a wet cloth. So I open the door to inspect the interior and they did not touch the inside. Of course I pointed this out to them and they replied I did pay for the interior. I was like are u kidding me; the interior isn't included in a $175 wash and wax. So the interior was going to be an additional $25, I declined. At this point I was done with Epic, they will never make another dime off me. read more

Empire Detailers in Edgewood is just awesome. We've used them several times for our 2 cars and the detailing is the best we've ever had anywhere. read more

Although the employees are wonderful, the service is not. I paid an average or slightly below average (unsure) price to get my sedan detailed. It was not finished around 6 pm, which is when the place closes or used to close even though my car was dropped off in the morning. My dashboard was still dusty, the console and glovebox hadn't been cleaned out, the trunk and hood of my car still had leaves in it, and worst of all the carpets were still wet--wet enough that I had to keep them air drying in my garage through the next day. read more

The only positive thing about my detail experience was the great job they did on my headlights (which cost me $50 extra). The headlights were so cloudy, difficult to drive @ night. They look brand new and it was stated to be guaranteed for 2 years! For the $99 groupon (I paid for an 'executive' detail worth $349), I threw my money away! The car "shine" disappeared overnight due to a heavy rain. Clay bar? Don't think it touched my vehicle. Carpet and seats were soaking wet and smelled for days. Back seat not even vacuumed, exterior was not wiped down so it was cloudy, cup holder still filthy, tires not dressed. This detail occurred in June 2015. I continue to get Groupon offers for this business. read more

This company is horrible on customer service. I purchased a groupon and you can't get an appointment for 3 weeks. Their phone doesn't work all the time and the voice message is always full. I would not recommend them. read more