Did the inspection, reassured me there were no nests and then treated the whole exterior house for…read morebees/wasps. Appreciate the ability to call them back if any show up later.

Super Service! It's the busy season for them so I had a little trouble connecting with Bugs Bee…read moreGone...so in the meantime, I tried another service. The problem was bees - the other service said they couldn't do anything unless I could find the hive....um, isn't that THEIR job? Glenn came the same day I called. I showed him where they were buzzing about...he sprayed, and today NO BEES! So glad I didn't use the other service. This is the second time I've needed a bee service and I'm glad I've used them both times.

Having never called a similar type of company, I checked with three... This company was incredibly…read moreprofessional beginning with Ms. Jackie. She was fantastic and able to describe what her company could & would do to eradicate the nest of yellow-jackets& wasps that had taken up residence up inside of my soffit and roof rafters. Jackie quoted me a solid price for full service and did NOT try and upsell my situation. They could have responded as an emergency, but I declined and 1.5 days later Service Tech Josh arrived after calling me and providing an exact time of arrival. When Josh arrived, he was prepared, clean, neat, orderly and with a professional, fully stocked service truck. Josh took time to " listen" to the specifics of my issue and was soon changing into his full suit of armor to fight these pesky yellow-jackets. Josh got up into the areas required without causing ANY damage and destroyed this nest of well over 300-500 yellow jackets. Josh showed no fear and took these pest on a SEAL TEAM 6... When done, Josh cleaned up everything and digitally handled all billing. Please note: billing was 1/2 of what was quoted me for the same work by two other local companies. They also did NOT try to upsell me on a quarterly home visit etc. This company did what they promised at the price I was quoted. In my humble opinion: Critter Ridders is the best at what they do in CNY. Paul Clapper, Syracuse, NY

From the owner: Guaranteed pest control solutions. Serving Syracuse and Central New York since 1930read more

Would highly recommend Greg . The only company that actually gets the job done! Keep it up!read more

Greg has an outstanding business and a stellar reputation. Always personal, professional, and…read moreprompt, his expertise and persistence yield great results with problems eradicated. He answers or returns calls in a very timely manner, explains his process, and addresses any questions or concerns. I highly recommend Greg for the exceptional service that he provides and for being a terrific person.

I prepaid for my bees, wasps and ants service for 2026, as of today they didn't complete the serve…read more cus did not return my calls . How can I get my refund for the service I paid for

Do not use Gannon pest control. They used to be good but no more. On March 5 2026, I paid to have…read morethem spray for ants this season. They said it was a promotion. They have not come yet, I have left SEVERAL messages on the phone and their "rock star" employees have not contacted me yet. I still do not know WHEN they are coming.

I contacted this company 10:45am on Wednesday, September 16th of 2026 because I discovered a large…read morewasp nest inside the ceiling of my living room. I explained the situation to the guy on the phone (who works at a call center, not for the local Ehrlich branch) and he told me that they offer "guaranteed same day service" for $575. That seemed wildly steep, but I was basically forced to agree to it because their next available day would have been AT LEAST a week from the time of call. Can't say no to that...My wife is 9 months pregnant and we have a 2 year old. The guy assured me that someone would contact me and would be by TODAY BEFORE 5pm. Great. While we were waiting, the wasps created a large hole in the drywall and poured into the living room, quickly overrunning the house. At that point, I had to evacuate my very pregnant wife and 2 year old daughter and send them to her parent's house. Hours went by and there was no call from the local branch. I created an account on the website so that I could track the appointment and even called several times to confirm that a tech was coming out that day and that I had agreed to the same day service. Each time I was told that the tech had us on the list and would be reaching out soon. A couple more hours went by. It was nearing 4:30pm and still no call. It was getting later in the afternoon and I decided to start taking care of it myself to prevent even more damage being done to the house. I ran to the hardware store and purchased some wasp killer and then got to work. Despite getting stung twice, I ended up eliminating a good portion of the swarm, but I didn't cancel the service request because I needed help removing the nest from the ceiling so that my family could come back to the house. Fast forward to 7:30pm. Well past the 5PM cutoff. My family and I had made the decision to just stay the night at her parent's house. I FINALLY got a quick and informal call at a little after 7:30 where the tech said simply that he wasn't coming and that the local branch hadn't even dispatched techs to our area that day and that he'd "try and make it tomorrow" because he would be in the area. I informed him that the two hour late call was ridiculous and that my house had been overrun with wasps all day and that I had to evacuate my pregnant wife and 2 year old. All he said on the matter was "yeah, sorry. I'll try and be there at around 11am tomorrow" The guy DID end up showing up at around 11:30am. Late, but at least he showed up (hence me giving 2 stars instead of 1). He removed the nest and said that I had already taken care of most of it and then left. Today, I get the invoice in an email that my card (which you're REQUIRED to give in them in advance) had been charged for $584. Thats the "same day" rate. I didn't receive same day service. I barely received service. I called the number and after about 20 minutes, I got to talk to a real person and filed a complaint and stated that I didn't feel comfortable paying for things I didn't receive. The woman on the phone told me that she would be forwarding my complaint to their billing department and that someone would be reaching out to me in the next 30-60 minutes to follow up. Can you guess what happened next? In keeping with their brand, It's been several hours and there has been absolutely no follow up. If I don't hear back from anyone by tomorrow, I will be disputing the charge with my bank.

They are expensive, their customer service is terrible, and they don't follow through when they say…read morethat a service will be provided. Their communication is lacking except they send prompt bills.

I highly recommend Pest Master. We were moving into a rental house and found a bat in the toilet…read morealong with a bee infestation. My husband spoke to Jerome and he had a guy come out within a half hour and captured the bat and sprayed the bees. Both guys are super nice and extremely knowledgeable and above all so brave to get right in the mix of the pests! They need their own reality tv show!

I had been battling a biting bug for about a month. I thought they were fleas, but not 100% sure…read more Most services were an arm and a leg, but Jerome offered a thorough home inspection for a small fee. As I was at my wits end, I decided to hire him for a consultation and assessment. As it turned out, all my hard work payed off and he determined I had beaten the problem. I felt it was money well spent to know the probable culprit and to know it was gone.

We have had a great experience with Fox. A rep came to our door because they were servicing our…read morenext door neighbor's yard. He reviewed everything with my husband and then came back the next day when I was home to go over the specifics. He was incredibly nice and knowledgeable. We set up a day for the tech to come. He came to the door to let me know he was here. Explained what he would be doing and then let me know when he was done. They sent me a contract. If you take the time to listen and ask questions there are no surprises.

My wife is sick and on pain medication for a major back surgery. A sales man showed up out of the…read moreblue and pressured her into signing a contract. My wife told him that we once had major ant problem but that it had been treated and the ants were gone. He told her that they may still be in our walls, we just can't see them and she should sign up right away. I'll probably just have to pay the $250 to get out of the contract, but the sales tactics are what really frustrate me. We didn't ask for this company to come to our house, he just showed up. As a side note, if the ants might still be hiding in the walls after I treated the house...how does Fox know their product is actually working?

Worked with them many times & they are always punctual, knowledgable, & professional. Highly…read morerecommend.

!!!DO NOT USE ORKIN. THEY ARE RIPPING PEOPLE OFF. THEY WILL NOT RETURN CALLS NOR REFUND MONEY THEY…read moreWERE NOT SUPPOSED TO TAKE!!! The first visit from the technician was great. The young man was respectful, seemed to know what he was talking about and explained everything that he was going to do. He serviced my interior, then came back to provide exterior pest control products. The second visit was a different technician, he performed half the job on the exterior pest control. He was polite and he explained what he did. I decided that what I was doing was not worth paying for the service, so I called to cancel - since I was not under contract. I spoke with a young man, I explained that I found a more natural way to control the ant problem and no longer needed the chemical service. He told me that because it was close to the time I would get billed again, that I had to pay, then have 1 last service call and I would be done. So I chose my service date. The third visit was yet another guy - not the same as the first 2. He was late to my house, then spent 5 minutes walking around and didn't even do anything. Then he left. I thought I was done with orkin, since I called to cancel and was told after that visit, I would not get billed any longer. Lo and behold, I look at my bank account to see a charge from orkin. I called them and asked why I got billed if I had canceled my service last month. The girl that answered the phone had no answer other than she needed to reach out to the service manager. I called the next day and she said she had not heard from the manager yet. I asked her for his name and number - she provided them. I called him, informed him about the situation and he said to text him my contact info and he would look into it. So I texted him. I waited 2 days for a response and he has not responded. So I contacted my bank and am filing a dispute with my bank.

Prompt, polite service. Confident our needs will be met. Very professional. We've worked with…read moreOrkin with previous houses and have been consistently pleased with the results.

Mike and Mark are wonderful. I call them every Spring in May to spray my house for bees, wasps,…read moreyellow jackets, etc. This year and every year they search the vents to see if the pests are hiding out there. They found a nest under the cable box this year. Now I am secure for this season. My other neighbors use other companies but they just come and spray. They don't investigate the problems and they spray in the windiest conditions. I never have to worry about Mike and Mark and the weather. They spray when the weather conditions are appropriate. Thanks guys for your outstanding work.

3154310525 That's their working number! I had a very bad spider problem in my home and I'm deadly…read moreafraid of spiders. I called them and they were very nice and quick to respond. They were able to fit me in within the next couple days. They were extremely friendly and very funny. They were quick with spraying around the inside of my house and the outside. They use safe organic products that are safe around kids and animals. After the service was done I never saw another spider. 10/10 service and I would recommend them to ANYONE! They do any kind of bugs including bees. They also do rodents. Very trustworthy brothers! If you have a bug problem give them a call!