Sitting so happily in my chair right now, I had to write a review. I had recently bought a chair…read moreonline that looked good but ended up not being very comfortable. I suffered with it for weeks, dreaming of finding a new one. I'm working on a novel and homeschooling my kids from my dining room table. This is my command center and it needs to be ergonomic. I've bought a few chairs here in the past, and while I was sitting uncomfortably, I was dreaming of ordering a new chair. But after remembering how it wasn't very easy to put together a chair from a box, I remembered this place. I could go sit in a few chairs, make sure it feels good, throw it in the SUV and have a new chair today. So that's what I did. Service was friendly and present but not pushy whatsoever. As a design nerd, this chair is going to give me a dopamine hit every time I see the name Knoll on the back. :) At first, I went straight for the Herman Miller, but the Mirra seat was too hard on the edges for me--which I never would have know had I not tried it out. They had rows of this Knoll Regeneration chair (choose your color!) and sitting in a couple, I realized how many adjustments it has. I got it dialed in, fell in love, and rolled it to the checkout. Cheaper, faster, like new, already put together, supporting a local biz. Happy camper. Next stop? Published author! *Editing to add (didn't meant to gatekeep.) The Knoll Regeneration Chair. Absolutely stunning in it's comfort once you get it dialed in. I watched a quick Youtube video on the features and found the recline resistance lever. Perfection. The only person I wouldn't recommend it to is someone super tall who needs a very deep seat.

Very helpful salesperson, great selection. And I got a great deal on a like-new Herman Miller chair.read more

When I need printer paper and ink, this is where I go because it's on the way home from my gym and…read morethere is plenty of parking because no one is ever there! No matter what time I show up, I'm usually the only one in the store. How do they stay in business? Customer service is hit or miss. Someone is always trying to sign me up for an HP automatic ink program but if I'm trying to find a case for my gel pens, they point yonder and say, "maybe they are over there." Back to the ink for the printer. I have a small HP printer for my home needs; cost about $100 and came with four colors of ink. To replace the ink, it costs more than the darn printer! My tip is to search online and often you can find on Amazon for at least 25% less than here. I only buy at Office Depot when I can't wait a day or two for a shipment to arrive. When I get to the counter, they are friendly enough. If I mention a coupon online they automatically put the code in. Nothing to rave about or even get mildly excited about. It's mediocre at best. But since it's convenient, I stop in once or twice a year, like today for a pack of printer paper. Oh, I do shop at their online store for Starbucks Via coffee. They sell the box of 50 for about $38. I wait for an online coupon and order 2-3 boxes to get free shipping.

Just needed a 5 sheet doc printed off my phone /email…read more Nobody in the store besides employees and myself and two others And the girl behind the copy center with the sideburns says "it's just me" when I ask for assistance twice . And refused to help with a few buttons. Wild service. No wonder this location has been on its last leg for who knows how long now. If I could Zero star I would See ya.

It's a convenient place to get office supplies and beyond. Printing and shipping services as well…read moreas Amazon returns. Staff is friendly. The location is easy in a big mall area. Plenty of parking.

I came here to pick up an on-line order. While I ultimately accomplished this, the employees at…read morethe pick-up area seemed to be a lot more interested in chatting with each other than helping customers. When one finally broke off to help me, she was reasonably friendly, but seemed to struggle with finding my order and giving it to me. This was despite me pointing the item to her more than once (it was in a large box on the floor toward the front of the counter instead of the shelves with the rest of the online orders). On the plus side, this location is in a large strip mall with LOTS of parking.

Timothy was helpful in getting all of our printing set up. Timely and went the extra mile to ensure…read morea smooth process and took his time in deliberately ensuring the adequacy of material.

We are stuck in a contract with them that they refuse to renegotiate. We signed on shortly before…read morethe pandemic and our organization changed radically. They won't renegotiate. We have a copier that we don't want, don't need, and doesn't work.

I'm so impressed. This is the epitome of good American business. Such good customer service. Crazy…read moregood prices. Owner goes above and beyond in a way that is unheard of. So happy to be a patron .

I spoke to Griffin at the Cartridge-Network during a call-back on Feb 9, 2023 regarding toner for…read moreour brother multi function printer. After a very knowledgeable conversation about the quality and capacity types of cartridges, he stated that he had a deal for me...2 original manufacturer cartridges (TN433-BK) in damaged boxes (cosmetic only) for $68.95, I stated I would pick them up this week, Griffin said he would make a note so that others would know about the offer in the event he was not present. When I arrived at the store on February 13th with my notes, Griffin stated that he would not honor the price he quoted last week, the price would be higher but still less expensive than I could find elsewhere. If there was an honest pricing error made, he could have contacted me to let me know or at the very least apologized for the error, neither occurred. Bait and Switch comes to mind....... Be careful dealing with this store.

We bought a very expensive "leather" recliner here only to find that after just weeks of use, the…read moreseat started to tear. That means it's not full leather - it's bonded which is very cheap to make. It looks good but does not hold up to daily use. For the price we paid, the chair should have been all top grain, high quality leather. That's what we were sold but did not receive.

My first time at this place, I couldn't find it. I called…read morewhile I was on my way, and it went to voicemail, so I hung up. Then, I got to the parking lot, and still couldn't find it, so I called again. Same thing, it went to voicemail. Within 30 seconds, the store called back, saying "I see that you called twice, can I help you?" "Yeah, I can't find you." Erin stayed on the phone, and guided me to the store, using landmarks in this huge parking lot. Okay, so I finally get tom the store, and wanted to see the Shiitake X-Chair. Erin it to showed me. It was definitely a mushroom color, but the manufacturer insisted that it was a dark green. Erin started a chat with the manufacturer and sent them a photo. So many people rely on the photos on websites, but what if it's the wrong photo? I asked Erin if she could order a new one from the manufacturer to see what color shows up. "Sure thing!" I would say this is great customer service.

we shop brick and mortar Solely Because its important to keep jobs and neighbors in our…read morecommunities-but genuinely all of these things can be purchased inline. SO you would think that with the currwnt fragile state of online replacing their jobs, customer service would be the main priority of actual In Store experiences. Heres the reality The cashier was a dolt The asst mgr was busting a gut working at loght speed to cover said dolts work and his own intaking new product The manager was so rude and dismissive that he couldn't even be bothered to answer two questions about the same very simple product-do they carry it? When will it be restocked? He genuinely dashed away while I was still asking when... Then when we chexked out -for some unknown reason-another persons name comes up as the 'owner' of our business account.. how do we change? cashier has no idea.. but is just guessing things-which none of is ask a manager or there is a customer service number.. or here is the accounts office.. All in all, they made the choice to shop a different simple, we will never go here again.

The service was excellent. A few days ago, after printing some documents at the store and returning…read moreto the parking lot, a staff member chased after me from inside the store and returned my memory card, which I had forgotten there. I was very touched. Thank you so much!

Alec was super helpful & always gets my prints done quickly. Great service every time! Appreciate…read morethe consistency.

Waited in line for 10 minutes for them to tell me to come back tomorrow, I printed the other day…read moreand it took less than 5 minutes. Thanks for nothing

J. Thayer has been my office supply provider for years and I would never change. You can get all…read morethe products available at the 'big box' stores, at the same price, with better service. And, you are supporting local business - it is a win-win-win! I have found a few prices that were high and the helpful sales staff is happy to match prices on the spot. Fast delivery to my office, helpful staff, great products and great prices = excellent company. If you need office supplies of any kind, call J. Thayer today.

A great company to use for any office supplies. Ask for Judi Meskel, she is the best and on top of…read morethings.

I'm updating my review from 1-star to 3-stars. I worked with a 3rd agent in the communications…read moredepartment who understood my frustration and she set up Fedex to pick up the damaged desk and accompanying accessories. Upon receipt, Fully issued a full refund for the items returned. In addition, she gave me an additional credit of $100. Although the last rep was able to help resolve the issue, it did take nearly 2 months to get a resolution. In total, I dealt with 2 customer service agents, who sought out support from 3 different supervisors and 1 communications agent. Certainly not the type of service and resolution you would expect after spending over $1k.

I originally left a disgruntled review here, entirely based on my difficulties with reaching…read morecustomer support. Support happened to get back to me the same day I left the review (and was helpful) and a 'Customer Care' rep dm'd with me re: some of my frustrations about their support in my review. They were conciliatory, professional & helpful. The product seems great so far, shipping & shipping notifications good, assembly instructions detailed and accurate. So giving them a good rating based on final outcome. One note: It may be better to contact fully-support via the 'contact' form on their website than directly emailing support@fully.com.