Called at 8am and technician was here at 10. Mike was courteous, knowledgeable and friendly. I…read moreprobably could have done this myself but needed ASAP. Mike was able to show me what, where and how he repaired. As I thought E23 error on Bosch DW was a bad discharge pump. Will recommend to others. I called Abt and they were schedule out to Oct so the prompt response from Alan Appliance Repair was great.

Mike was great, he explained what he was doing with the dryer repair and was extremely efficient…read more Definitely would recommend!

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

This company is trustworthy, prompt, professional and thorough. Absolutely recommend.read more

My gas dryer went out, called here, offered to come out on the holiday weekend at ZERO extra…read morecharge. He was very quick and completed the repair in an hour. Very competitive pricing and I will for sure use him again as needed. Highly recommended and 5 stars. He replaced the high heat sensor.

Tony is amazing, came in diagnosed the issue with my washer in 30 seconds, changed parts and…read morebrought my machine back to life in under 45 minutes!

After our Whirlpool washing machine stopped draining, and we saw online that the likely repair was…read moremore complicated than we wanted to tackle ourselves, I contacted several repair companies that had high Yelp ratings. Jacob at J&M responded quickly, understood the problem, quoted me a very competitive price and was available as soon as anyone (the next day). He then showed up when he said he would, was friendly, and fixed the problem promptly for exactly the price he quoted us. Great work, Jacob! Thank you for providing terrific service! We would hire J&M again in a minute.

We had J and M Appliance and Repair come to our house a number of times. Jacob, who I assume is the…read moreowner, could not have been nicer and his customer service is stellar and his prices are very reasonable. He has put in a new garbage disposal for us, repaired our dryer and recently repaired our washer. He's never in a rush, he takes his time and does a thorough job. If we should ever need appliance repair in the future we certainly will call Jacob. So glad we found this gentleman. We highly recommend him.

Francisco did a great job with my Samsung dryer. There was a build-up of lint where I couldn't…read morereach and he took care of it quickly and efficiently. His patience with my questions is appreciated - I might never be mechanically inclined, but am always interested to see how things work. Francisco checked a couple of other small issues while the dryer was opened up and I'm happy to report it's running quietly again. 15/10 would recommend!

Our dryer wasn't working. Francisco was able to come out the next morning and diagnose and fix the…read moreproblem quickly. He even had the spare part needed in his truck. I would not hesitate to hire him again for any appliance repair, should the need arise

Fast, friendly, efficient service which solved the problem the icemaker. Would use again.read more

Stay away from this company. They claim to guarantee the work they perform. Called them back to…read morecome back and redo the work that was done six days earlier. Was informed that I would have to pay $59 more to have them come back out. I asked why I would have to pay more for a guaranteed work. I was given the runaround.

We had great experience coordinating with FUSE to repair the ice maker on our Viking refrigerator…read more They were very responsive to my initial request for a quote, including a call from a supervisor to hear more about the issue and try to issue a more informed estimate. (Ultimately unsuccessful, but I appreciated the effort.) The technician, Bek, was on time, courteous, and very open about explaining everything he inspected. In just under an hour, he was able to diagnose the problem and replace our ice maker, which he had on hand. One small critique-- it caught me a little off guard to see a tip option on screen when making my payment, but in this case I obliged, considering how well the whole appointment went. I guess that's just tipping culture these days! ‍

I hired Fuse Service when they were Switch Service and they fixed my dishwasher. Vlad, the…read moretechnician, found out that he needed to order an additional part to fix it and would need to make an additional trip. I assumed he would charge for the follow-up visit, but there were no additional charges; I really appreciated his honesty. Recently, I had a text dialog with Russ and found out that Fuse service's HVAC systems as well. I agreed to an annual maintenance plan, but didn't plan on having them out until fall. A few weeks later, while I was out of town in July, I got a message from my Ecobee thermostat indicating that the A/C wasn't working. I texted Russ about this and he showed up after 6PM on a Saturday, the same day I texted him about the issue! He figured out what was wrong right away and just folded the service call into my annual service plan which was, as before with the dishwasher, very generous and much appreciated. I'm literally excited to have Fuse Service as my go to place for appliance repair and HVAC maintenance. I'm used to businesses asking me to write positive Yelp reviews and I don't mind that. But, Fuse did not ask me to write my review.

Warren has no clue how to run a business. He has chased away all of the good techs that used to…read morework for him. I don't know if Rafael still works for him but he was the best! He was the only good thing about Advanced Appliance. I bought a new dishwasher from Demetri and it didn't have a drying element which is nuts. If it did have one, then it was broken. Demetri swapped it out for a Samsung. (then apparently quit a week after selling it to me) There is another tech there who is the absolute worst. His name is Albert and he is a big clumsy oaf with bad manners. He broke my screen door in a hissy fit because he was talking out his butt about things that didn't concern him and I told him to be quiet. He slammed out of my house saying to take care of the dishwasher install myself then. The idiot seemed to have forgotten that Rafael was also there and HE was the one doing the install. During the install of the dishwasher, just prior to him slamming out of the house,, they accidently broke a water pipe which caused a lot of damage to items in my basement. (Warren's insurance paid out for those items. I made sure of it.) Idiot boy moved a pole I had sitting on top of a wardrobe, that was holding a tarp in place, causing water to get all over the wardrobe. I asked him why he moved it and he got mad and threw it back on top, causing even MORE damage! This guy is a walking clusterfrak. When we got back to the kitchen after we got the water turned off, that's when he started running his mouth about some nonsense to do with cleaning up the water. I was already upset and that's when I told him to be quiet and he stormed out. Rafael finished the job by himself and like I said, is the best thing about this horrid company. He's knowledgeable, polite, and I wish I could keep using him but Advanced stopped being a part of the Pivotal Home Solutions program so they won't do service through them anymore. That was the second dud dishwasher i got from them. The first one as mentioned above, didn't have any sort of heating element to dry the dishes. If it did. then it wasn't working. I was able to swap it out for another one a Samsung this time and a month into using it it started making weird noises and won't clean the dishes. I'm currently trying to get the thing fixed. Don't buy from them unless you want a lemon. I heard they went out of business. Google isn't helpful in confirming, but I wouldn't be surprised. Oh and this was a joke - When I asked about a bundle discount buying the dishwasher plus a new clothes washer and dryer, he wanted to give me a mere $25 off. I'm spending about $5500 with you and that's the best you can do? I declined to buy the washer and dryer and just went with the dishwasher. He's not getting any more of my business. (The old owners were great, Warren is not)

So often individuals take the time to complain about service, attitude, etc…read more They need to realize the importance of taking the time to compliment. Taking the positive to the top! Advanced Maytag Home Appliance Center in Schaumburg, IL Always excellent service efficient, timely, and customer friendly. I've been a customer for years. Thank you again. Keep up the great work! Gary and Gyl Egerton Tenants of Justin Harris.

Absolutely excellent service! Ross was patient and thorough…read morein working on our older washer & dryer. He worked hard to identify the issues, and gave us a quote by the end of the day as to what the replacement parts would cost. Once the parts were in, he returned and completed the project. We later had a few new issues and he scheduled a time to return. The issues were 100% due to the age of our machines and were unrelated to the work he did. He gave us a few suggestions and we are very pleased with the results. Very highly recommended!

Really helpful and honest service. I had a problem with an old washer and this was the first…read morecompany that could give me an honest and reliable information and quote. I would 100% return to this company for appliance needs!

Great company to work with. Had an LG dryer making tons of…read morenoise when someone used it; knew the rollers had probably worn out and were binding up. They were able to come out within a couple of days of hiring them and brought the needed repair items with them; no "oh we need to run out to shop/store/warehouse to get such and such" to drag out the repair time and try to charge extra or require a 2nd visit. The technician was done in about two hours after replacing the rollers and giving the insides a thorough cleaning. Dryer is working like new. Looked up the parts he replaced and the $290 price was quite reasonable, would definitely use again.

Great experience with my dishwasher. Showed me the issue with a spring that tends to come off in…read morethis model, and with a little elbow grease I fixed it myself the next time it happened.