Best service ever got. I got an estimate from the other company said that the compressor is broken…read moreand the tube is leaking, and the repair price would cost over $3500. Then I called John for second opinion and he came here the next day and found the problem is the starter, and the rest is working fine. He fixed it right way and now the refrigerator works great. It only cost us $250. He is such an honest and skilled man.

Adam and John do not disappoint! We had an issue with our chiller and ETS was out the same day to…read morefix everything. I can't thank them enough for the fast repair and knowledgeable service!

Dave did a great job repairing my dishwasher and also as an extra bonus fixed my dryer gas leak…read morewhich the vendor that was hired for install failed to fix after coming back out. Quite dangerous. He's honest and reasonable and has only been repairing appliances his whole career. He will tell you when it's not worth a repair and when to get a new appliance. At this point if anything goes wrong, I know who I will call.

After first call I knew my choice was good!…read more Dave called before arrival ! He was super nice and knew what the problem was quickly ! Dave had the problem fixed in no time . Very pleased with the experience and would not hesitate to recommend or use his services again! Thanks Dave

Told us to turn up water heater to fix dishwasher not heating and cleaning. It was the heating…read moreelement! just wanted to collect his service fee and go. Buying a new unit now as this was 4 years old already so something else is due to go. Not using J J again.

It's a moist heat. A jungle of swinging, dripping things hang all around you. You look around…read morefrantically. There is no more room to move. The damp creeps in. It fills your nostrils until you can't breathe anymore. You call, but no one can rescue you for a week. That's right. Your dryer is broken and Sears wants you to wait. Call J&J Appliance instead. My dryer conked and Sears said they could be out in 10 days to fix it. Yeah, I was going to wait for that. I called J&J and they were out the next day. They were on time, had all the parts on the truck and gave me a fair, accurate estimate on what it would cost to fix the dryer. I was back in business in no time. Don't be stifled by a jungle of soggy unmentionables. And if your significant other/kid is like mine, you know how unmentionable those gym socks truly are.

Called to make appt. For dryer repair. They came out quickly, very nice people, polite, courteous…read more Fixed the dryer, showed me the issue. Very reasonably priced, very satisfied with service. Will call them again for other service.

Brian is the man! He repaired our dishwasher and our oven! Very friendly and very reasonable…read moreprices. Highly recommend him.

Brian contacted me after my initial message about our washing machine agitator not working within a…read morefew hours. With a holiday and out of town trip approaching, we had to schedule for a half week later, but he was able to fix the problem in less than 15 minutes and was more than happy to allow me to watch and learn. His price was more than reasonable ($95+parts) compared to every other company ($130+parts+labor minimum) that I had looked into online. He was kind enough not to charge labor because of the short time. We will definitely use him again.

The place is run like crap. Management could care less how you get the job done won't buy tools and…read morea lot of parts go out to customers out if tolerance. The guy they got running the sheet metal side is a real idiot and doesn't know crap. They let the good guys go and promote the idiots who don't know anything. They want puppets not experts. They make decisions based on what the top idiot wants and not the best interest of the company. They are called Hi-Grade but everybody there calls them Lo-Grade

Incredible customer service! I had some major issues with some parts I had ordered from another…read morecompany. I came to Hi-grade in dire need to get these parts ASAP. 2 days later I picked up the parts and they were perfect. It's so nice to find a company who cares about their customers. Anyone who needs manufacturing or welding should go here.

If you are looking for an honest guy for your appliances Yogi is your man! I have known him for…read moremany years. I highly recommend him! My dryer looks brand new!

Yogi came out to "repair" my 9 year old GE dishwasher. Prior to coming he indicated on the phone it…read morewas likely (but not 100% certain) the control board. If it was that issue parts and labor would be $450. He came to the house and as it turned out he said the issue was not the control board and that I needed a new dishwasher. I said okay fine what do I owe you for the diagnostic. He said $250, and I said what!!! I told him he could use the part for another customer to which he replied "I can't because every model dishwasher has a different electronic board part number (BS) I paid him and he left. I felt like I got ripped off royally, so, I thought let me call him and express my feelings abut this. Since I've used him a couple times in the past, known him for 15 years, maybe he'll do the right thing from a business perspective and throw me a bone and knock 25-50 bucks off as an incentive to keep using him in the future. Again in that follow-up phone call he was clueless... he was firm and stated he didn't charge me a trip fee! What. Now he's talking about a trip fee that was never discussed prior, obviously attempting to justify the exorbitant fee he charged. Meanwhile, I had a new dishwasher installed on top of his $250 fee costing me about $1000 total. Through others in the industry, I've also heard he's been gouging customers to pay for his kid's college and his family vacations overseas. He has no business acumen whatsoever. As an aside, if I would've called GE initially to have them come out and do the same diagnostic, no parts, it would've cost $149. I had used him in the past because he was knowledgeable and fair when it came to pricing. My, how things have changed. Bottom Line: do not use him!

Neb was very prompt and brought everything he might need to repair the oven. He gave me an accurate…read moreand fair quote. He was able to complete the repair in well under 30 minutes.

Svilen was very responsive - and came out to our home the same day we reached to him. He was able…read moreto quickly pinpoint the issue, and explain what needed to be done. Completed the appliance repair for us in approx 45 minutes. Amount estimated/charged seemed fairly high for less than an hour's work, as only a couple small parts were needed. Didn't receive a receipt or written breakdown of the repair work that was done - will be sure to request in the future.