I currently get my supplies from Performance Home Medical. The are constantly texting me to order…read moresupplies every few weeks. Even after I just received a six month supply shipment. When I do answer the text to order something it takes my order but then a day later it tells me they can not fill it At this time. What the hell is wrong with this company? The frustration in dealing with these CPAP people negates any benefit using a CPAP causes.

These people are outstanding especially compared to the last suppler I had to work with. The are…read morequick, to be helpful. Courteous in helping me to get my supplies. They work hard to keep me as a customer. if it were possible i would give them more that 5 stars

Medical supply stores are in short supply so we don't have much choice. I came in the store on a…read moreThursday afternoon to pick up a walker for a friend and stood waiting for 15 minutes while several staff members were visible in the office with 3 people waiting to be helped. A woman came to me "do you need help", I had to say "why do you think I'm standing here?" My friend had been called that her walker was ready to be picked up. When I gave them her name it wasn't ready.

BEWARE! My husband picked up his new CPAP machine and was…read moresent home with no replacement supplies. I called a few times and was told he was not eligible for extra supplies for three months even though he wasn't given enough to last. Fortunately I am a long time CPAP user and own a NuWave cleaner. A week before he was eligible for replacement supplies I called to order and was told to set up a patient portal, where I also placed the order. When the supplies failed to arrive I called and was told I would get a call back from their distribution center. This never happened. I called the doctor to have our prescription transferred and was told that they frequently get complaints from patients about Norco. There are other local CPAP suppliers (RS Medical) in Vancouver but they've been unable to obtain a contact from Medicare or UHC. So I also called and complained to my insurance providers. I'm a retired home health nurse and I have never experienced such horrible customer service from the many supply companies that I have worked with over the years.

Crown Medical Supply gives SW Washington easy local access to CPAP consumables! They have great…read moresupport as well.

Bought this to replace a different model that had me bending over. They adjusted to my height and…read moreI'm able able walk upright with it.

Haven't been in quite yet as I am exquisitely complicated and it's hard to get out sometimes. I had…read morethe pleasure speaking with David who was so genuinely interested in helping me. he was on top of everything, Making sure the store had what I needed. He ran order through to make sure he could get some of the items that I would normally have gotten across town. 5 Stars and I haven't even set foot in the store! Looking forward to seeing the inside soon!

Needed some random wound care items like gauze pads & rolls and i was able to find the items at a…read moregood price here.

I love The Caring Closet!!!! My two elderly parents were in need of medical equipment and this…read moreplace was so amazing! They gave me everything I needed and the volunteers helped me pick out the right products and even loaded it in my car! I feel blessed to find them and wish every city had one!

This place is amazing. I love donating to this shop. Helps us keep all the excess medical…read moreequiptment from clogging up our garages. Thank you Caring Closet!

They are the best out there!! My cpap machine had a recall and they not only contacted me but…read morehelped me get my replacement!! When I am in need of supplies they call me and ask if I need anything if it is too long. Absolutely great place!!!

Answered the phone immediately both times I called. Their customer service is top drawer. Getting…read morethe Cpap machine and equipment here. Thanks for answering my questions and getting me setup.

In the time of crisis, Orion came to the rescue. After going to multiple convenience stores and…read morepharmacy spots, Orion was the only place lucky enough to get new shipment of N95 masks. My mom visiting from the Bay Area had a mission and that was to buy as many masks as possible to redistribute back to her friends and Hong Kong. Back in the Bay Area, EVERYWHERE was temporarily sold out. I called prior to coming in and the kind lady said she just got some in stock. My mom managed to get a case of masks and she is now one happy mommy :) I'm amazed at how clean the place was and the great customer service they provided. It was my first time coming in a medical supply place so I had no clue whether I had to be a professional or need any special license. If I ever needed anything medical I'd be sure to come back here again!

I've never been into a medical supply store before, so at first I thought I might have to have a…read moreprescription. This wasn't the case, so that was nice. I needed a boot for a foot injury, but sadly I had been having trouble with my new insurance company, so while waiting to get my insurance card and make a doctor's appointment, I figured I'd get a boot to alleviate my foot pain. The woman I worked with was incredibly helpful and amazing. She let me try on several boots, and when I decided I didn't one that comes up to your shin, she helped me find an ankle height boot. They didn't have any in stock, so she called four different places around Vancouver (something I was more than happy to do myself). But hey, I won't complain about the extra help! No one around had any, so we looked through catalogs together until I found the right one. She was honest and said it would take a week to arrive, and with foot pain, a week is a long time. She was able to get it express ordered, obviously at an extra fee, but even the extra cost wasn't a lot. They don't bill your insurance anyway, so I was able to get my boot within three days. I was very impressed and would definitely recommend Orion to anyone who needs medical supplies.

My Father's scooter stopped working. Looked at a few repair businesses, went with NW Health &…read moreSafety based on Yelp reviews. Nicholas went onsite and fixed. He was courteous, up front with all costs (before and after), and did a good job. Happy to recommend! Thank you

My boyfriend and I went in looking for a stethoscope and were greeted by a really sweet young…read morewoman. We couldn't find the specific one but she went above and beyond and helped us find a store close by that had them. 10/10 customer service. Will definitely come back

5yrs ago when resmed had recalls. I was given a cpap machine by mail with diff supplies to try on…read moreand charged for all sizes. Their Resp therapist were wonderful. Their customer service the worst I have ever before talked too. 1. They had an independent collector call to get payments frequently before the bill even came out. 2. I was not given the choice to buy my machine out right, but made to rent for over 2years (approx) with price costing more overall even with insurance. Even though I asked. I paid approx twice its total cost. (I was new to cpap and to DME supply co. ). 3. They sent me supplies before my insurance would pay and since it took so long to get the bills (too late to return) I ended up having to pay the actual cost. When asked they said it shouldn't happen and there is no way their system allows supplies to be sent early. I went ahead and stopped the auto send and had to call orders in every 3 months. Once I had paid, I switched to NW medical supplies and boy was there a big difference in customer service. They don't treat you like delinquents and don't hang up on you. Being a very responsible person who doesn't like conflicts, this was very disturbing. They must work with a lot of rude , delinquent customers to become this way....and have no empathy for ppl in need.

This is easily the worst healthcare company in business. I order a replacement supply, and they…read moresent me 8 pieces instead of one. I have been trying to reconcile the huge bill since Nov 2024. I'm writing this in June of 2025. Their customer service agents are unbelievably rude, and have hung up, or transferred me incorrectly DOZENS of times. They have lied to me, and called me a liar more than once. I've spent around 20 hours trying to correct this mistake they made, and I see no end in sight. I got an email today saying my contact information had been changed, only to be shuffled off to the wrong department when I called to make sure everything was okay. I'm not some boomer with nothing to do with my time but harass health care employees or write hateful reviews, this company just sucks, and you should avoid them at all costs.