Long warranty, friendly staff, safe environment promoting the usage of masks, great tested…read moreproducts, etc... this is the best used game/dvd/card store in Longview! Everyday there seems to be a new product on the shelf keeping the store fresh. The aisles are organized and the store is well kept. Despite the items being used products there isn't any dust or messes on the floor or counter. Very pleasant experience will definitely shop and trade in more often.

My original review of this place is glowing and positive. Well, I'm sad to say that just isn't the…read morecase here anymore. While Game Xchange might've been a wonderful gamer's haven in the past, in the past year, it has gone SEVERELY downhill. The customer service is downright TERRIBLE. People will stand in line, waiting to be checked out, and the ONE cashier on duty will be standing there, back turned, playing Super Smash Brothers and ignoring everyone and everything around them. And don't even bother asking for help on the phone--the last few times I've been in here, they've totally ignored their ringing phones as well. From what I understand, one of the former managers of this store was sick of how things were going, and started a new store called "Games 2 Go". This store apparently is much more like how Game Xchange used to be, so I have a feeling I'll be visiting them soon. Rest in Peace, old Game Xchange--you used to be cool, and now your terrible customer service has killed it. I won't be returning any time soon. :/