We came to this place on Sunday. Once we have checked and sat down by our bowling lane that was given to us we waited for bowling shoes. 15 min later we decided to go to the front and ask for the shoes again. We were hoping to order dinner but server never showed up. This place has terrible customer service. Save your $$ and go somewhere else. read more

Have been here a handful of times. We are always VERY well taken care of. The general manager Michael Benjamin goes above and beyond for his guests!! *Also* Denton Bock,service manager, took exceptional care of our entire party for a birthday celebration. Great service and good fun for all ages! read more

Ever since the new management took over and the name changed to Enterrium this place has gone downhill fast. I've never been to a restaurant where the staff and hostess has been so rude and slow. For example I held a party and the manager did not want to assign a server to our adult table. When she finally did, she only came over twice for the whole party !! This was despite asking the manager a number of times! On New Year's Eve we bought tickets in advance and the hostess refused to sit us near the arcade, despite the fact we stated we had to look over our kids. Don't even get me started on the food. They used pretty much the same menu as 257, but the quality is terrible. It's clear they have substituted ingredients for something cheaper, like canned and frozen products. I hope this place either replaces their management or sells to someone who cares about customer satisfaction ! read more

Came here with my bf to celebrate mothers day with his family and I will say it was really nice! Food: I enjoyed what they had, but I will say the selection was EXTREMELY limited and in a cramped corner, so there were a lot of lines and a lot of crowds over some items (waffle station), etc. The items they did have were very basic, and very watered down in comparison to what they advertise on their website, sadly. Again, I did enjoy most of what I had, not everything, but that's how it is. Ambiance: They had a fantastic live singer and a good keyboardist. It set such a wonderful mood for mothers day, he sang so darn well! Kudos to you! Video Games: This is an arcade, bowling alley, and pinball-cade. I didn't partake in the arcade or bowling because both were quite expensive - but cool to have. My bf and I got lucky that people had left credits in the pinball machines, so we used those for a good half hour and had a blast! :) Would I go again? Hmmm.... I don't know. It was a pricey event, and I couldn't enjoy everything else because the prices on the arcade, bowling and pinball machines were a little high. But did I enjoy it? Hell yeah! :) Give it a try! read more

Our family came here today to celebrate a birthday. Our waitress Lisa was very friendly and highly efficient she literally was probably the best waitress I've never had. Thank you Lisa for great service... don't ever lose your great personality! I ordered the Philly cheesesteak sandwich and my daughter ordered the Southwestern crispy chicken salad and we split it. But if I knew how large the side salads were I would've definitely had us both order a regular meal with a side salad for extra two dollars. They are huge and my family salad they were very very good. My brother ordered the Reuben sandwich. My elderly father ordered the Philly steak sandwich as well. Both my brother and father said it was a literally the best sandwiches they ever had. The Phillies cheesesteak sandwich is really made with a good quality of meat and a nice toasted bun with all the Fixin's. The Reuben sandwich was probably really one of the best sandwiches we've had as far as Rueben's go. At One point my father and brother both were trying to argue which sandwich was the best. True story! I was pleasantly surprised by the food it was better than I would've ever expected. Because we came for her birthday our grandmother received a half hour game card. The Games are endless there was lots of fun things to do for everyone regardless of your age. The girl at the prize counter was extremely helpful... I wish I got her name.... and the prizes there are actually worth something as far as getting.Thanks for a great birthday celebration! read more

See all

Decent arcade spot. Very very solid, only gripe is the price. For $20 I was able to get around 45 minutes of play for 2 people. This arcade also has pretty cool games, including a VR thing, 4 man PacMan, and my favorite Kung Fu Panda, where you hit the pads for points. They also have this huge LEGO Pac-Man thing which you can take pictures at. Highly recommend doing that. Overall 6.7/10. Above average but nothing special. Another note: the bowling attendant lady was kinda clumsy and seemed like she didn't know what she was doing. Edit: they actually do have tickets and prizes so with that in consideration, this spot is actually a very solid arcade spot. I'd call it a hidden gem since its behind woodfield mall. Looking forward to coming back here. read more

Super fun Pac-Man themed arcade and restaurant. The restaurant is decent - we had calamari and hummus. Both really good. The dining/bar area was nice and well appointed. The games had a mix of modern and vintage but they were segregated. The vintage games were mostly abandoned and we had a lot of fun playing the games we grew up with. They were mostly $.25 or $.50. Of course they had all of the Pac-Man games! There were two cons of this place. First, the new games were overrun with unsupervised children. Kids would camp out at the games and not actually play, they would just watch the demos and pretend to play. It took us numerous tries to play some of the newer games because of this. Second, there were no employees in the game area. One of the machines took money but didn't allow plays an sone machine had buttons that didn't work. The only way to notify someone was to track down a waiter. He said he'd tell someone and no one ever came. It was only $.50 so no biggie but it seems like they need a presence. read more

Great entertainment, wonderful service, cleanly environment! Would recommend for family gatherings and reunions with friends.

Came here for my boyfriends birthday and had a great time! He loved the pinball machines. The food was great as well! The menu is a little odd, many higher end foods and then some burgers and specialty pizzas on the lower end. Seems like they're trying to make it so there is something for everyone. The only suggestion I have is to put online how the pricing works for games and bowling. read more

There were 2 adults and 3 kids. We had 4:00 dinner reservations. We went to the front desk and I told them we had a 4:00 reservation but I wanted to know if we could bowl and eat. She told me there was a 2.5 hour wait for bowling. So I asked her to put us on the waiting list for bowling and that we would eat now. She's says "ok" and puts us on the waiting list... then proceeds to help another couple. I stopped her after about 5 minutes and said, "excuse me, but can you get us seated first?". She tells me that that's the other woman. Really?!?! So why didn't you direct me to her once you were done with us? I told her as such. We ate. The food was good. The drinks were okay. You get a lot for the price. Then we played in the game area until the lanes were ready for us. Which was also odd because not all of the lanes were being actively used. In fact, the lane we eventually got had not been in use the entire time we were in the play area and I assumed it was broken or reserved for a party... We finally get the lane, (for $72?!?!? For two adults and three kids?!?!). Frame 3 and no one has come around at all to bring water or offer to take our order. I go ask the hostess to send someone, they finally come on the 5th frame! The lanes were awful. The sensors kept thinking that 9 pins were a strike (this happened at least 3 times). Then the whole thing shuts down around frame 8, the waiter was thankfully there and fixed it. One star for the bowling. I will never go bowling there again. I don't foresee returning anytime soon. Sadly. For the cost and the lack of service I can't justify it. Fix your service please. Update your lanes or lower the price. read more

The concept of this place is great but the layout needs some helping. When you walk upstairs, you can smell the mix of sweat, body odor, and food. It was the smell you get when you want into a Chuck n Cheese place. There was so many people there and different areas to visit. There were arcades, bowling, bars, and dining area. I am sure this place was geared towards adults but it was not happening when I visited. I saw so many kids running around. You are able to freely walk through the dining area so expect your dinner to be interrupted by passer bys. Highly doubt a solid conversation can be held in there. Organization is flawed. I saw so many seats just in the middle of the walk way in a bunch. Have a server move those out of the way. You dont need 5 bartenders when there is only 6 customers. Tidy the place up. All I had was a beer here, you can't mess that up. Would I like to come back to this place. Rather not. read more

This place is awesome! We have been here a few times, for parties and simply to have fun! Not to mention the staff were very nice and accommodating! It is great for both kids and adults. I like the fact the menu comes with variety of food selection and not just Pizzas. I would definitely recommend this place for parties, dining or simply to have fun with family and friends ! read more

We only ever sit at the bar, usually after work, and Alyssa has honestly made this a place that we will frequent. She is very friendly and knowledgeable and is always able to accommodate our requests because of the strange diet I am on. As a bartender in my past life it's great watching her work and teach the other bartenders. Food is pretty good too! Lots of interesting combinations that turn out to be delicious! The only "downside," if it can be considered that is the size of the place. I feel like they're not quite sure what do with all the space they have and it comes off kind of discombobulated. It won't deter me from going back, though! read more

Took my family here this past weekend. The food was ok, service was ok, but if you are going to ply at the arcade you'd be better off taking your kids to Chuck E Cheese or Dave & Busters. We spoke to the game room attendant about our ordeal, then she got her supervisor, and he suggested a manager come deal with us. The game room attendant (didn't catch her name but the female with purple hair) was EXTREMELY rude. This is geared toward children so at minimum I would think someone with a better attitude and "bedside manner" would be in the reward room. We will think next time before spending our money here. read more

This place is phenomenal. The atmosphere and setup is the best part. They have everything you could ask for: a bar, bowling alley, pinball machines, dozens of arcade games, and even live music on certain days. They have a large selection of arcade games from the retro era (Galaga, PAC-Man) to newer ones (Halo and Star Wars). I had a great time here and will definitely come back. read more

This place really embodies a fun time. We ate, we bowled, we played endless games. Everything was awesome. Try the nachos. !!!

My family of 7 came here .... we had a blast! The food was good ... nice unique veggie wraps , the kids menu actually had a larger variety than other places that are just restaurants ... waffle sweet potatoe fries were excellent.... when we came the bowling area was empty which we actually liked because we are loud and nuts sometimes ... surprisingly we all got out butts kicked by a 4 year old in the bowling game .. clean and fun and the waitresses and waiters were very thoughtful and checked up on us more than twice because they saw we are a larger family ....I'm coming back probably for a Birthday because the inside is so cool and fun comfortable environment. We paid about $150 for one bowling game ,shoes , appetizers and dinner for the 7 of us ... it was worth it ! read more

See all

It's a cute place, they removed a lot of the bowling lanes to put in more arcade games. There are some different ones than a Dave and Busters and I really did enjoy the fact that they had more skill games than shooter games, especially for my son. The games are pretty expensive so if you are looking for a bargain you won't see it here. read more

Came here to bowl and had to wait which is fine because it gave us a chance to sit down and eat dinner beforehand. Server was quick and with solid beer and food recommendations. Thanks Lucas! read more

ENTERRIUM - New American Near Me - Schaumburg, Illinois

See all

Came here for Easter brunch and it was way more than I expected my only compliment I wish the food was warmer but overall really good

Service from the manager sucked. Took them 20mins to have a waitress great us at our table.. over priced.. even my kids said let's not go back. They rather go to Dave and busters read more

I've been wanting to try this place for a while and today was the day. It's a huge, ominous looking building from the outside, which only adds to the mystique. It turned out to be a pretty cool place for us to meet up and grab a bite. I'm gonna say it's like a smaller Dave 'n Busters, if you've ever been there. We loved the food we got and with a small baby in tow, and a few requested food alterations, the staff was *very* accommodating. read more

ENTERRIUM - I ordered a variation of the hummus dish. It was awesome! I love when they include kalamata olives in the hummus option. - New American Near Me - Schaumburg, Illinois

Everyone and every place is allowed to have an off day and first impressions are not always true indicators of how a business really is. I believe in giving everyone and everything a second chance. I am so very glad I did when it came to Level 257. My husband and I went back today and everything, I mean EVERYTHING was spectacular. We were promptly greeted when we got to the podium and seated within three minutes. Chris, our server was so polite, professional, attentive (without being TOO attentive, cuz that can be annoying) and funny. Dave, one of the chefs, very clearly showed me how to make an OMELET instead of 'scrambled eggs and....' It wasn't just us who were being treated well. I watched a food runner laugh with a child while talking about the different kinds of waffles that could be made and another food runner explain exactly what was in one of the little dessert cups without sounding like she had been asked the same question a hundred times before. A special note about Bobby, the GM. He has put an incredible team together who take a lot of pride in their work and look like they genuinely enjoy their job. This is hard to do especially in the restaurant business, so my hats off to him. Now the food. Oh my GOD the food. The thick cut bacon is soooooo good and cooked to perfection (not too crispy and not too chewy). The oysters on the half shell were as good as you can get in Chicago and the crab claws were to die for. Even the strawberry cream cheese for the bagels was incredible. My one regret is that I wasn't able to eat more. Oh well, that means I will have to go back. Congratulations Level 257. You are well and truly vindicated. I WILL be back! read more

See all

Upon walking up the staircase we were not greeted by the 3 employees at the hostess stand. I had to interrupt their conversation to ask for a table. We waited 17 minutes for a waiter to come to our table. We didn't wait any longer as we got up and left. This was my husbands birthday and what a disappointment. It doesn't matter how great your food or concept is, if you fail at the first impression (hostess stand) it all is a failure. read more

What happened to the food, PAC-MAN Entertainment (formerly 257 Restaurant)? My fave is BOLOGNAISE PAPPERDELLE ($19). I order this every time we go here. On March 1, 2019, the family went there again to start the Friday partying. Sad to say that my fave food came out super greasy, I could not finish it. For $19 (with nothing to go with it - no bread, no veggie sides, etc.), it was not worth it. Another gripe: One of the kids ordered a $6 cheese pizza. Kids' Menu shows an option of sides. We ordered a side of glazed carrots along with it. It did not show on the Kids' Menu that the sides are an additional $4. -------- Service was still A++! Video games and bowling were still fun! We won't go here anymore for the food though. read more

It was my first time attending this place last night. I must admit that it was pretty impressive! I like the relaxed ambience and the service that the employees provided. I liked the variety of games and the bowling alleys here. However, I do think that the area where the pool table is located is rather crowded. When I was playing pool, the stick was in the way of the people playing the shuffleboard. Another critique is that the bowling portion is based on time so even if you didn't finish your frame, your game is over if the time is done. I did love the food though! The buffalo wings were absolutely delicious and had a lot of meat on them. The ranch - amazing! I was also able to try the nachos, chicken quesadilla bites, and calamari. All were phenomenal! Overall, great place with delicious food! read more

Great assortment of arcade games. Good card system to use and pay. They have a full range of games, from current ones to very old Missile Command and PacMan. Bowling lanes, bar, and much more. We used the arcade area and enjoyed it. read more

I've been here a few times, each time we had a blast. I've been here for lunch with my 21 year old, when the place was pretty much empty, and we took advantage of their weekday gaming special and we had GREAT time bowling and playing tons of video games and air hockey. So much so that I had to return with my fiance to see how the place was on a weekend. It was much much busier, and there was a long wait for a table, so we decided to go to the bar and order food there. Best decision we could have made. Staff has always been very attentive and friendly, always checking in on us. Besides all that "stuff" the food was delicious. We had pasta, burgers and salads during our multiple visits and everything was really good. I can't wait to return - already making plans and inviting several friends. read more

See all

I have been several times and was disappointed to find that most of the retro games have been replaced. The gifts you redeem your token/points for was nearly empty with ridiculously long line and one attendant. I'm giving a generous 3 stars for the food, which was good. ServIce was slow and uneven though friendly. read more

The best experience since they opened the place. I had always had a good experiecia.But today the best experience. I am very special and I pay attention to the details and how they treat children. I am a mother of two children and for me it is important to treat families including children. Alex did an amazing job. Renne the manager very nice and careful for their waitress. She told me they have something to recognized the good work on their employees. The girls in the arcade store was extremely patient and nice with my daughter. The two nice ladies names Jessica and Alison. Great team 257 level restaurant!!! Wish all restaurant at Schaumburg have the same service this is a good example to follow. I think they just need to work a little more in the hostesse area. They are not nice as the rest of the team. read more

Had reservations for our birthday group for Sunday brunch. After a long wait to check in, our table was not ready and the staff had to scramble to set up a large high top table, very uncomfortable. The brunch menu is NOT AS ADVERTISED! No prime rib! Did not replenish seafood including oysters. Overall, a poor and disappointing experience. Not recommended for their brunch UPDATE We returned for another brunch and our experience was 100% improved. The management obviously made a number of improvements. There were numerous seafood items including oysters, shrimp, and sushi, that were fresh and replenished often. There was also a very nice prime rib that was very tender, served with au jus and horseradish sauce. All of the other dishes were also fresh and were replenished often. I have now changed the review to four stars for brunch and will definitely return again! Way to go, level257! read more

I love this place! Great space, decent assortment of new and vintage games and the food is excellent. My only two issues; there seem to always be several machines down when I'm in and until I drove around the back of the mall, I DIDN'T KNOW THIS PLACE EXISTED!!! read more

This place used to be pretty awesome since they used time instead of credits. Idk when they switched but now it's no different than gameworks. I was very very disappointment when I went to purchase the game card and found out it was credit based now. THe games remain the same, fun as always. But I'll be in no rush to go back to the arcade part due to this switch over. On to the restaurant.... I had reservations at 7:30 for two. Requested either a booth or along the wall seating. Now, I understand It is just a request and not a guarantee. However, I was not happy when we arrived for our reservation and we were seated not only in the middle of the restaurant, but seated at high top tables in the bar area. I asked the hostess to switch tables to a lower seating table and was told they were already taken. I explained I too had a reservation. I was met with attitude and tough crap type attitude. I could clearly see 8 empty tables that would have worked. And when we left, only 3 were occupied by other patrons. So why my request to not be seated at the high table in the bar area was ignored...beyond me. Restaurant impression was not good. The food was good. But the beginning really spoiled the experience. read more

Outstanding! Tuesday evening fun with pizza, beer, bowling, and arcade. So you can get an hour of bowling while you eat... which was about right for parents with to young kids to get through one game. Food was tasty and beer selection fairly diverse. Decor was fun and service was awesome. We got some time in the arcade, which was a blast to just scan the card and play... very diverse and fun arcade options, from racing, shooter, air hockey, skeet ball, Star Wars, etc. 257 is must try! read more

ENTERRIUM - New American Near Me - Schaumburg, Illinois

I'm disappointed to have to be writing this but after multiple attempts at trying to speak to a manager since the beginning of January and no return phone calls I figured this is the best way to get heard. We took part in the special event that was held for New Years Eve. We paid for a set 2 hours of unlimited appetizers, non alcoholic beverages, and gaming. It sounded like a great deal except not only were there never any drinks in the pitchers that were provided but we went to the table to get food 30 minutes prior to our time being up and everything was gone. I had gotten a little plate of a few things when we first arrived but planned to come back later because the table was pretty empty to begin with. Don't say we have 2 hours of unlimited access to stuff and then take it away before the 2 hours is up. read more

Drinks are nice and the appetizers are decent quality. Half the games are non-functioning which really limits what you can get from your game card. We actually had a game crash on us mid game. Bowling alleys are empty but the host desk is telling us 1h30min to 2hour wait times for a single lane. My friends and I are staring at unoccupied lanes waiting to be played. Parties coming in after us are being served. A lovely server noticed us sitting in a lane table and requested to serve us and have a lane started. Overall service is all over the place and seems like it varies day to day. It would be risky for larger parties to coordinate days here since our table setting was delayed and bowling lanes are (seemingly) arbitrarily set up. Expect: arcade games (half ticket earned based), bowling lanes, drinks (good list of wines, beers, cocktails), decent American food, spotty service. Seating for small to large groups, private rooms available. read more

I love everything behind the concept of this place. Food, alcohol, bowling, video games, and Pac-Man. It is unfortunate the execution fell through horribly. We came as part of a large group for a fundraiser; the positive point of the visit were the super-comfortable plush booths. Besides that, it was mostly failure. Let me break it down: Service: One person took the order for drinks, another brings the alcoholic beverages to the table, a myriad of others ran the food out, and one person seemed to only refill the water glasses. We had the hardest time managing to get someone to bring a diet Coke to the table. It took twenty minutes for that, after numerous pleas to various staff members. Then our server went completely missing, and a member of our party had to call the restaurant to find our server for us. Of course, we then received a shit-ton of attitude for the rest of the night, Yes, we of course still tipped, but since you pay your tab on the servers tablet, we even go major eye-roll and mumbling from our very lax yet dramatic waiter. This was quite possibly one of the worst service encounters in recent memory. Food and Drink: Lots of craft brews, which was good; specialty cocktails were strong and fairly priced. I did enjoy my Moscow Mule. The food was a mixed bag. The menu was a bit creative, but all over the place, with no apparent theme. We had fried calamari and about three sushi rolls to split. The calamari was great, crispy with a hint of salt and pepper. The marinara on the side clearly came from a can and was not even warm. Sushi was OK. I didn't expect anything special, and that's exactly what I got. Can't say much about the bowling or games, since we spent most of our time playing "Hunt for the Missing Server." read more

Bummer. I was really excited when I read about this place opening up. I thought about how fun it would be to visit an old-school arcade-themed restaurant with great food, tasty beverages and a cool atmosphere. Perhaps I set my expectations too high. Old-school arcade games. Check. Themed restaurant. Meh. Tasty beverages. Meh. Great food. Meh. The bacon-wrapped dates tasted deep fried to a crisp (not in a good way). The nachos were decent, but either they had too many chips or not enough toppings. The burger was a burger. They were out of the drink I wanted, so I just got a vodka on the rocks with cucumber. Hard to mess than one up...unless it's about 20 minutes after you order it. The theme was lacking - they should have had more fun with it instead of trying to make another quasi-nice, but not-quite upscale restaurant in Schaumburg. The gaming was just plain stupid. While they had great nostalgic games, you pay $5 for 15 minutes of play time. Once you swipe your card, the timer starts. If you need to use the facilities or eat your dinner? You're SOL, buddy. If you want to play table tennis with your buddy, you better have two cards loaded with just 15 minutes each, otherwise you're paying more than the $10 minimum it takes to play ping pong. Yes. $10 for ping pong. TLDR tips for improvement: Charge by quarters or credits, not per minute. Make sure you've got the booze on your new menu in stock, and don't deep fry bacon-wrapped dates. Just stop. read more

This is the first time I've ever been to a restaurant where there's a fitness test right off the bat. I'm not kidding. You walk through the doors of Level 257 & are immediately sacked with 2 choices (ala Choose Your Own Adventure books...who remembers those?), venturing left will lead you to the forest of temptation, also known as the Pac-man themed gift shoppe, and for those who are up for the challenge, veering right will lead you to the dragon's lair, aka a mountain of stairs to ascend. Sure there's an elevator right in between, but that doesn't exactly make an interesting story. At any rate, man up & take the stairs. Once you've conquered the mountain & caught your breath, the expansive venue lays down before you. Ahead is the bar, to the left and right are bowling lanes, and scattered in between is a lounge area and arcade. Now, it's not my first time to the prom, so I studied up on my partner. She's not a cheap date, especially for bar food and bowling. I was glad that our work was footing the bill, otherwise I would have foregone this place for someplace a little friendlier on the wallet. For our special event, the drinks were flowing. I, being a good worker bee, chose the delectable and responsible club soda with a lime, which came out as a tonic with lime. The waiter was nice enough to exchange the drink for something that wouldn't taste like citrusy earwax & I was very grateful. We feasted like frat kings on an assortment of pizzas, meatballs, and soft pretzels. The quality of food was average, and I'm sure sub-par for the price tag. Unfortunately this isn't the only establishment in town that's looking to do upscale adult entertainment. While there are ample bowling lanes, the food isn't on par with these other places, in fact, I kept remarking that we should have done Pinstripes again (but who actually plays bocce ball?). All in all, Level 257 is worth the trek as long as someone else is footing the bill. read more

I came to this spot on a Sunday with a friend because of all the rants and raves a few of my friends making about this place. We sat at the lounge area at the bar and waited about 5 or 6 minutes to be noticed. Once we were finally noticed, our server gave us menus and was curious if we knew what we wanted to drink. I let him know that my friend and I have never been to this restaurant, so could he explain what they are known for and the layout of the establishment was. He gave some pointers on their specialty cocktails and signature apps a lot of people order, along with his personal favorites. My friend and I gave it some thought and ordered their TIKI RUMAKI - which is also GF - to share along with our dinner choices. I ordered a signature cocktail instead of a usual IPA I would order because I feel that their beer selection is cliche, considering the only 2 choices of IPA's were Rev IPA and Penrose IPA. I noticed that all of the servers have to hold these weird huge ipad looking devices and that's how they place all the orders of food and drink, along with paying your tab. WEIRD. I felt as if the servers don't really look at the customers unless the customers don't know what to order, then the servers have to stop staring at their screens to actually look at you to help you figure out what you should get...as if that doesn't already happen with most people with their cell phones.... I didn't really feel like taking my own little tour of Level 257 so just by glancing around they have a lounge area around the bar, a sit-down area for families to eat, bowling alleys on both sides of the venue, and then a little area for arcade games. I'm not the nerdiness of nerds, however, after being here for 3 hours, I definitely won't be back to attempt to play games here. I'd probably stick with Headquarters or Emporium. I get the vibes of a Dave & Busters at Level 257. The most rememberable part of this experience was our server forgetting our dessert that we ordered more than once! So we scored TWO awesome desserts that evening for the price of one! ^.^ So happy that my friend and I didn't listen to what Miss Piggy says, "Life is uncertain, eat dessert first" because we probably wouldn't have gotten 2 desserts :) read more