Quick and fast repair. Easy communication. Had my car back in 3 days. They were able to take the…read morestress out of the situation by working directly with the person that hit mes. Insurance.

I cant say enough good this about this crew. I dealt with Karen who is amazing, Gavin who was so…read morehelpful in getting and staying on top of my repair and Stacy who is the rock star manager. If I ever need a body shop again I know I will be in good hands.

DO NOT BOOK HERE, YOU WILL BE LEFT STRANDED WITHOUT A VEHICLE!!! Rude manager/supervisor with zero…read morecustomer service skills. We were left without a vehicle on the day of our trip because "they didn't bring the vehicle due to lack of phone number." However, I had a confirmation number AND spoke to the supervisor at that location a month ago (not the generic customer service line) to verbally confirm that I could pick up the vehicle an hour earlier than the original scheduled time. If you'd like your plans to be sabotaged by an incompetently run business, book here.

Extremely poor service! I made a reservation online, they knew that I was coming because she…read morementioned that she saw the reservation and they don't have any cars available. They didn't call me or said anything before I got here. Now I have to find another place and pay an uber to a different place because of this terrible service.

Had an amazing experience with this Enterprise location. Belle was incredibly professional,…read morecourteous, friendly, empathetic...all the things you come to appreciate when you're in need of a car rental! I will definitely continue to patronize this location for any future rental car needs. And the ride for the 2 weeks was pretty sick! Thank you, Enterprise!

I followed my girlfriend to enterprise about 11:50 this morning ,we get there but the doors wasn't…read moreopened yet,so I took her to work and came right back,this big white girl waited on me with a very smart mouth,I had my young daughter with me,so while we was in the lot,there was white people out there ,which I believe emboldened her ,I was thee only black man out there,I was in disbelief,black people when you go there make sure you record them in their face.

Originally from the area... was in town for a few days. Decided to take a late-planned trip and…read moreneeded a vehicle since mine was where I live. Not only was I able to book last-minute, but they upgraded me to a larger vehicle at no extra charge. Pick-up and drop-off took maybe 10 minutes total. Super nice, super friendly staffing. The best (somewhat) secret rental spot in the area.

Don't go to enterprises to buy a car. They took my cash and was to sent it to a finance company…read more Enterprises had me buying three car. And the info was sent to finance company. They just came and took my car. The day after Thanksgiving. I need a lawyer please advise. It's been a while since I have given more details regarding this matter. However, Enterprises is now saying the money order given to them in May of 2019. That they cashed. They sent me a check for that amount. I cashed it. They are fat liars. I told them send me a copy of the check. Why would I not pay for a car being purchased from them to the financial institution to keep my car. Knowing I have 27 miles to get to work. Place of employment for 6 years. Enterprises Really. Don't buy, or rent anything from them.

I was an insured car accident customer over the weekend--…read more The manager of this location had apparently told the young staff to tell customers that they had to return the cars no matter what essentially because their inventory was low. I was desperate and signed off on the car anyway. I even double checked later one week in because I was out of state and would have to miss work. I was told that even though I'd have to call off work I still had to bring their car back as initially agreed on. Fine. I'm a woman of my word. But It felt very greedy on their part. I have an Enterprise 20 mins from me in VA. We finally get there and it turns out that if you have insurance covering you, you are NOT required to drive it back! The manager didn't even talk to me himself when I was at the front desk. He had one of his staff members deliver this info to me after we'd commuted 2.5hrs. She was very professional & apologetic and acted more like a manager than her boss. Best wishes to you Shaely.

Horrible service! Needed are rental because my car broken down during a road trip. Made a…read morereservation via the call center and was told that the car would be reday. Arrived a little early and there were no cars available, went to another locayion 2ins away and they had no cars either, even though both lots were full. Never get stuck in Gettysburg!

If I could give them a 0 I would. I booked a reservation with them and they billed me right away…read more The next day we called, and this dumpster fire organization said they did not have a car for us. We received no notification and were given a number to call for a refund. They would not even return our money. They are dishonest, shady, and completely unreliable. It is a true ghetto operation and they should be ashamed of themselves. I will be reporting them to the better business bureau. What a disgusting group of people.

First off, I walk in to neither employee wearing masks. Secondly, I stand right in front of them at…read morethe counter for a good 5 minutes without them even acknowledging me even though I'm right in front of them. They were too busy complaining about a customer to eachother very loudly. My debit card didn't pass their 'credit check'. We had paid in full online and set it all up and we're ready to go. I did actually call them this morning to make sure there weren't any issues and every time I called it went to a voicemail. To get a refund I had to call corporate. And that I did! If they have a credit check they do based on your debit card then they should tell you before you pay in full and have to wait up to 5 day's for a refund!!! I am a stay at home mom currently and do not have a credit card. My debit card is my personal spending account that my wife transfers money too. How can they see my 'credit' based on that?! I had more than enough in the account to pay for the car, any deposit and then some. I will never try to rent from budget again. I always stuck to enterprise and that's who I'll go back to if needed in the future. No masks, talking smack about a customer, rude, a BS credit check etc. what a waste of my time!

This is the best car rental place around Ellicott City. Nahman is a straight shooter who is…read morepersonable, experienced, and gets the job done efficiently. Best customer service!

Great service and availability. I normally rent from AVIS at BWI however I was told that it would…read morebe cheaper at a local location. Nahman was very pleasant and went above and beyond in his customer service. My original choice was going to be to small and he went offered me a mini van instead which was perfect.

I wouldn't go anywhere else. Top customer service and great prices. don't waste your time with…read moreother rentals , go with the best !

This location will frequently confirm your reservation and then will give your car to someone else…read morebecause they didn't plan properly, leaving you without a car. This scenario has happened more than three times to us over the past year, so if you're rental reservation is important to you please find another business. Leadership and staff are a revolving door here which says a lot about the company. I wish I could give more stars but I can't justify it.