The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Hello, I picked up a rental car on Oct 30 from the 626 58…read moreAve SE location and Ike, Ethan and sorry forgot her name but Oct 30 was her first day, the 3 of them were all great. I was just in a car accident that morning and dealing with my insurance company was a nightmare. They made the almost 2 weeks that I had the car the easiest part of the car accident I had to deal with. I would definitely recommend this location. Thank you, Dori

Update on my previous comment: A Representative from Driving…read moreForce reached out to resolve this issue, which was truly unexpected and something I thought was very nice. I was promised a refund for the ticket given the grave miscommunication error on their end. In exchange I promised to update my comment and post on how they fairly amended the situation and their great partnership. WHAT A JOKE. They did not uphold their end at all, even after promising me this would happen. This further enraged me only further reinforced their disrespect of their customers. I am truly in shock they promised me this and then backed out YET AGAIN. Whatever you do, do NOT go here. They treat their customers like garbage. Go anywhere else.

life saver!!!! My flight had issues and we landed late. There was a hold up in customs and I was…read moregoing to be held up well after the office closed. I called them (they close at 5pm) and informed them of my delay. They assured me they would wait for me and let me know how to get from the airport to their location as the shuttles were all closed and they would be closing in ten minutes. Finally got through customs and the hold up at the airport, took a cab and arrived at the store location at 5:30--thirty minutes AFTER they had already closed. Don't remember the girls names that stayed but they had the vehicle already pulled out and ready to go. They waited for me to arrive and pick up the vehicle and saved,e a fortune in cab fare as well as hassle the next day. I will definitely refer others to them as well as use their service again. They have arrangements with a hotel just north of the airport for early morning drop off as well. I received a free upgrade to a NICE new SUV that was awesome and greatly appreciated.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

truck was stolen and had to rent a vehicle under insurance from them. Had to keep the truck an…read moreextra night after insurance coverage finished and was told it would be 40 dollars. They ended up charging me $378 dollars for the extra night saying first that I dropped the vehicle off 3 extra days later (which i did not), and then insisting i caused damaged, which i did not. They agreed to refund me and then still did not, even after calling repeatedly to check on my refund which they still insisted was coming. Its been two months and they are still trying to charge me for damage and late fees. Will not use this service again and recommend against Enterprise. Very unimpressed.

Booked a car through Melissa on July 29, as my vehicle was going in for hail repairs. She took all…read moremy information over the phone and we arranged meeting at the body shop on July 31, at 4 pm. (She did tell me she was out of the office, but was writing the booking on paper) .I wanted a later time, but she told me their office closed at 5 and they needed to be back at it by then. I arranged to leave my job 2.5 hours early to meet her, and much to my dismay they were not at the body shop with a rental for me. Three phone calls and 1/2 hour later, someone finally answered the phone. It was Melissa, and I questioned where my rental was....that is when she asked if I had received a confirmation email about a reservation. I told her no, as I did not know that I was supposed to receive one, and that I had booked through her on Monday personally. At that point she told me, well you never booked a rental then! I asked how I was supposed to get home, or to work the next day...I live 25 km from town, and she basically told me it wasn't her issue and they could do nothing to help me. I asked to speak to her manager, and she had left for the day already, so I asked her to contact her so we could get the mess sorted out. Nope. No help. She informed me that she would have the manager call me in the morning....they open at 8 am. It's now 1:15 pm the following day and I still have not heard from anyone. And I lost 2.5 hours of work over the ordeal. The customer service is by far the poorest I have delt with in a very long time. Melissa simply did not care, or offer apologies at all. She even at one point admitted talking to me on the Monday but not booking me a car. Rating..extremely POOR!!!

I would really like to recommend this business and it's rare that I give out one star reviews, but…read moreunfortunately dealing with this rental car agency has caused more than a few headaches at this point. In November 2024, we had arranged through Carstar to rent with Enterprise Okotoks while our damaged vehicle was being repaired. My husband went to get the rental and had to wait for over an hour due to them not having any cars available except one that needed an oil change. We were told that there would be a vehicle ready, and there were no vehicles ready at the time of pick up. My husband was subsequently late for work due to the mismanagement of time and Enterprise having to do an oil change in order to free up a single vehicle. After our damaged vehicle was unable to be fixed due to a missing part at Carstar, we set up a new repair last week, and was provided with the only rental car left for Okotoks Enterprise, which was a fairly new Mercedes. There was a crack in the windshield that was noted at time of pick up. Not only did the trunk smell like smoke (we do not smoke and wanted a nonsmoking vehicle), it also had crumbs within the seats. It was not properly cleaned before being rented to us. They explained that any damages under two inches during the rental period would be considered normal wear and tear and we would not be responsible for any damages. After hardly using the car during the rental period (I was not going to drive a car that expensive, no thanks!) it was essentially parked in our garage and only used a handful of times for my husband to drive to work. Upon returning the vehicle yesterday, Okotoks Enterprise has reached out claiming that the windshield crack happened during our rental period, along with a tiny little piece of the bumper that appears to be missing. I'm talking the size of three grains of rice. Both "damages" are being blamed on us. Enterprise Okotoks are trying to scare us with a threat of collections if we don't make a claim through our insurance to cover this cost! This is now causing undue stress and I truly encourage everyone who rents there to pull out their phones and take videos or photos of the rental vehicle and look for anything that they might pin on you to repair after the fact, when you had nothing to do with that damage. I am not sure what to do now, other than continue to refuse to put through a claim, as the damages did not occur while we had the car in our possession.

We phoned a month ahead of time to reserve a SUV for the two weeks or more that our Yukon would be…read moregetting repaired for hail damage. Upon arrival the only vehicle available was either a car or mini van. When I said that I specifically reserved one over a month ago and phoned stating a SUV again before coming in , was basically given a shoulder shrug. Then the policy they have on rock chips in windshield is ridiculous; like we have control over rocks hitting the windshield. Anyway, not impressed and won't be using them again! Since my review I phoned and let them know I still was not happy. They made sure to find me a SUV and switch me over. They were fast efficient and professional. Left happy.

Booked for my cousins wedding. Beautiful car and profession driver. Overall an amazing experience…read more Will definitely recommend to anyone looking for a wedding car

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