Excellent experience renting from Enterprise a few weeks ago. We initially started our trip with a…read moreVW Tiguan that gave us a scary warning about low engine oil and needed to head back to the rental office. The team was more than understanding and accommodating regarding this very scary and unusual situation and had a car ready for us the moment we arrived. Michael, another gentleman (I believe his name was Samir?), and I believe the Branch Manager bent over backwards to address our concerns and made us feel comfortable with our replacement rental. Our second vehicle was very comfortable and served us very well during our trip. At the end of our trip, we received a discount off our booking for the inconvenience we experienced. Given how Michael, Samir (?), and the entire team handled and rectified our situation end-to-end, I would definitely rent from this Enterprise location again. Pro Tip: Going forward, I plan on giving any vehicle I rent a thorough inspection, regardless of the company or city. We checked engine oil level for all of the cars offered to us to ensure we didn't have a repeat problem. Given the volume of cars going through this branch and the conditions these cars are driven through (mountain roads, hail, etc), it seems these cars are put through a lot and some issues may slip through the cracks compared to your average metro rental car.

Horrible! car was broken. Sent to the local office only to be told they have no replacement. Told…read morerepeatedly that I would get a call...no calls. local office responded to an email. Finally fixed the problem.

Worst car rental experience EVER! First they're trying to scam on deposits, and refusing to return…read moreit, then demanding 4 different references, that they can call and harass before releasing the vehicle, all for a paid insurance claim!

From the owner: Need a rental car in Strathmore, AB? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fix Auto location today.

Just the most thoughtful, helpful customer service both picking up and dropping off. When we…read morearrived the person sized up our family size and pointed us to the appropriate cars to choose from. Upon our return, Raj directed us to the specific terminal that we needed. Car definitely needed windshield wipers replaced which we didn't realize that we were on the drive. Pointed out when we returned and got a discount.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

I found this car rental place off of Expedia when I was planning my trip to Alberta, CA. Overall my…read morecar rental experience was outstanding. I got a nice subcompact SUV (2024 Nissan Kicks) that had good fuel efficiency on the highway for roughly less than $35 USD/day. I have almost no complaints except for the fact that getting to this facility requires extra effort. For US travelers, gates 15-16 are typically where you'd arrive from in Calgary airport however the gate to board the bus to Routes is at Gate 7 which is a very long walk. When you arrive at Gate 7 wait for the bus to arrive to board where it's another 10-minute drive to the facility to pick up your car. The entire process from boarding the bus to car retrieval was about 45-50 minutes. You'll need to allow extra time when returning your car as well. The other thing they don't tell you is where to drop the car off when returning. And even those instructions were mixed based on who I was talking to. I was told to return the car to the back of the building while some customers were able to drop off in the front. It was a bit disorganized but aside from that, it was decent service at good value.

I would not recommend renting from this company…read more They charged me for leaving the province, even though I told them in advance that I would be crossing the provincial border. If that was going to result in an extra fee, it should have been clearly explained before I rented the vehicle. The airport shuttle was another major issue. It took so long that I almost missed my flight. If you're relying on their shuttle, leave yourself much more time than you think you'll need. After this experience, I would rather pay the extra money to rent from a larger company like Enterprise or Hertz. It may cost more upfront, but in my experience it's worth it for the better service, clearer policies, and peace of mind. Overall, this was a frustrating experience, and I won't be renting from this company again.

Nabil was excellent. Pre-paid thru Priceline .. which was a mistake. Had to modify the reservation…read moreand could not. Priceline wasn't really helpful.. and the original airport pick up location in Calgary .. service was terrible. The closing manager was mode interested in closing that serving customers. We changed locations the next morning and Nabil was more than helpful.

Please avoid this location. Do yourself a favor. Do not waste your money or time. The absolute…read moreworst car rental experience of my life. I would never recommend renting from this location. Very unprofessional. The man in line ahead of me left extremely livid & upset without a vehicle as well. The managers are horrible. The lady at the counter is completely clueless and had to keep calling her boyfriend on how to use the computer. She had no idea how to process a tranaction and was very rude. I had a prepaid online reservation & I am a preferred AVIS member. They denied me a car as well as the man ahead of me. They do not know how to run a business. They left me in a horrible bind. I will never ever use this rental location again. They took my points and left me without a vehicle. Poor business. I prefer to rent from the airport. This is the worst car rental in history. They barely speak English as well and are scammers.