The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Hello, I picked up a rental car on Oct 30 from the 626 58…read moreAve SE location and Ike, Ethan and sorry forgot her name but Oct 30 was her first day, the 3 of them were all great. I was just in a car accident that morning and dealing with my insurance company was a nightmare. They made the almost 2 weeks that I had the car the easiest part of the car accident I had to deal with. I would definitely recommend this location. Thank you, Dori

Worst car rental experience EVER! First they're trying to scam on deposits, and refusing to return…read moreit, then demanding 4 different references, that they can call and harass before releasing the vehicle, all for a paid insurance claim!

From the owner: Need a rental car in Strathmore, AB? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fix Auto location today.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

My family arrived on June 13 in Calgary, and the staff at Emerald Isle (Gil and Attica I think)…read morewere super friendly and helpful offering us a minivan instead of 2 SUVs. When I reserved online, there were no minivans available. That worked out great for the family! Thank you for taking the initiative offering to make our family trip more enjoyable!

Routes may be an offsite airport rental but it is worth the time and effort…read more The vehicles are well maintained and the price is competitive and always less than their competitors. The staff is professional, honest and kind. I never feel like I am going to be charged for something unexpected or held responsible for something unwarranted. Routes is my car rental agency of choice. I am not being paid for this review and I am not a family member - although Routes makes you feel like one.

Brutal customer service. Lost my wallet on the plane so had to switch the reservation to my…read moregirlfriend's name while I panicked around back at the airport. The agent told her she had to get the extra insurance as her credit card didn't have that perk. Still not sure how he knew that just from looking at her card. Luckily I retrieved my wallet from the airport and came back to the counter to switch it back because my credit card does cover the insurance (so did hers but she didn't know). The agent told me he couldn't change the reservation without cancelling so we are now stuck with a $160 bill for insurance that wasn't needed out of duress. Also, the car wasn't filled up with gas when we got it. Pay the extra money for a decent company.

Please avoid this location. Do yourself a favor. Do not waste your money or time. The absolute…read moreworst car rental experience of my life. I would never recommend renting from this location. Very unprofessional. The man in line ahead of me left extremely livid & upset without a vehicle as well. The managers are horrible. The lady at the counter is completely clueless and had to keep calling her boyfriend on how to use the computer. She had no idea how to process a tranaction and was very rude. I had a prepaid online reservation & I am a preferred AVIS member. They denied me a car as well as the man ahead of me. They do not know how to run a business. They left me in a horrible bind. I will never ever use this rental location again. They took my points and left me without a vehicle. Poor business. I prefer to rent from the airport. This is the worst car rental in history. They barely speak English as well and are scammers.

Nabil was excellent. Pre-paid thru Priceline .. which was a mistake. Had to modify the reservation…read moreand could not. Priceline wasn't really helpful.. and the original airport pick up location in Calgary .. service was terrible. The closing manager was mode interested in closing that serving customers. We changed locations the next morning and Nabil was more than helpful.