The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Hello, I picked up a rental car on Oct 30 from the 626 58…read moreAve SE location and Ike, Ethan and sorry forgot her name but Oct 30 was her first day, the 3 of them were all great. I was just in a car accident that morning and dealing with my insurance company was a nightmare. They made the almost 2 weeks that I had the car the easiest part of the car accident I had to deal with. I would definitely recommend this location. Thank you, Dori

I was in a car accident and Max saved my life financially!…read more Max, the Manager, was extremely helpful to me throughout the entirety of my trip. He gave me sound advice and seemed very knowledgeable about how insurance companies run their businesses. I was unfortunately in a car accident with one of their rental cars the same day I got it. What I thought was going to turn into a colossal nightmare of endless insurance claims and monthly payments ended up turning into a pleasant outcome. The staff at Zoom Rent-a-car were all very kind and helpful to me, especially when I was returning the car I had damaged. They gave me a brand new car (2020 Toyota Corolla) to replace the same model I had rented from them. They said not to worry about the finances until I return the car. They knew I was stressed out of my mind and I didn't know what to do. I felt helpless. Their words of encouragement helped me enjoy my week-long trip to Banff. Instead of taking advantage of me financially, Max was able to coordinate claims with my credit card company through Card Benefit Services and assured me multiple times that the insurance companies will handle everything and that I wouldn't have to pay a dime! Thinking this was too good to be true, I proceeded with caution and checked in with Max for advice and consultation on numerous occasions throughout my trip and afterwards. With Max's support and professional skills dealing with insurance companies, I didn't end up paying anything. I could have easily been liable for over tens of thousands of dollars but with Max's help and assurance, he saved my life financially. I learned a valuable lesson by renting through Zoom rent-a-car and that is to read up on your credit card benefits! Thank you Zoom rent-a-car for the suggestion!

Would give a 0 if it would allow me, Their shuttle from the airport never came. tried to get a hold…read moreof the company, their phone number goes straight to an automated agent, which isn't even under the same company name. From there it just's loops in on itself when trying to find information. If you keep requesting an agent it will ask you if you would like to be contacted through whatsapp or SMS? then they send you and automated message saying someone will contact you, and still never got contacted, if you reply to the message, there is no response. waited hours trying over and over again trying to get a hold of anyone from the company.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

My family arrived on June 13 in Calgary, and the staff at Emerald Isle (Gil and Attica I think)…read morewere super friendly and helpful offering us a minivan instead of 2 SUVs. When I reserved online, there were no minivans available. That worked out great for the family! Thank you for taking the initiative offering to make our family trip more enjoyable!

Routes may be an offsite airport rental but it is worth the time and effort…read more The vehicles are well maintained and the price is competitive and always less than their competitors. The staff is professional, honest and kind. I never feel like I am going to be charged for something unexpected or held responsible for something unwarranted. Routes is my car rental agency of choice. I am not being paid for this review and I am not a family member - although Routes makes you feel like one.

Very good pricing. The off site car rental agency is a short 1.6 miles from the airport, so I…read morewalked it but the shuttle bay 22 is easy to find. Staff were friendly. I will rent there again. Of note several people around me were frustrated by "out of province" driving fees that they didn't expect. So my advice would be to read the terms and conditions if you're driving outside of the province. .

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

This was our second time renting with Alamo--our first was at the Las Vegas airport, where we had…read moresuch a great experience that we wanted to try them again. I'll admit, after reading some of the reviews, I felt a little nervous, but I decided to give them a chance anyway. They are pricier than some other rental companies, but I'd rather pay a little more for peace of mind than deal with companies that have worse reviews. And wow, I'm so glad I did! When we got to the counter, there was no line at all. The agent checked us in quickly, and within minutes we were on our way. The whole process took less than 15 minutes. Returning the car was just as smooth. Even though a lot of people were dropping off their cars at the same time, there were plenty of staff available. One quick check and we were good to go--it couldn't have been easier. I really appreciate how efficient and well-staffed they are. Overall, another excellent experience with Alamo!

Gosh to rent a vehicle these days is so expensive. We took my family on a 9 day road trip so we…read moredecided to rent a vehicle rather than use our own. For total for the 9 days it was $1,500- what do we think a good deal? That also included road side assistance if anything happened while we were away. In total a little less than $200 a day

Everything!!! A great company and employees. They are very efficient, and worth every penny! They…read morepicked us up earlier than our 3:30am time, very professional! I would use them again if we go to Calgary, AB, Canada and recommend them highly. Car was clean and had water waiting for us if we needed it. You won't be sorry!!

We've been using Air Linker since 2006 and after many trips with them, we have total confidence in…read moretheir services. Every driver we've had has arrived early, loaded our luggage & driven professionally. Always waiting for us in the terminal, grabbing our luggage off the carousel & hauling to the car. Perfect service.