Rented a car from them at BWI airport. On my drive to Salisbury MD the car had a terrible…read morevibration. That was on Saturday and their Salisbury office is only open on weekdays. I went to Salisbury location at 8:30 AM and was told that they didn't have anything to switch out. Called Hertz and they sent me to Firestone to have it fixed. I spent most of the day trying to get their broken car fixed. Long story short they never authorized the new tires. So now they are going to have to come and tow it away. Meanwhile I missed a funeral viewing for the last of my father's siblings I wouldn't have flown to Maryland if I didn't have things that needed to be taken care of. I will never use that worthless company again. Horrible customer service. Beware stay away from them.

For being at a small, regional airport, the Hertz location at SBY is just fine. As soon as you…read moreenter the terminal from your flight, you can't miss the Hertz counter. They are appropriately staffed with 1-2 people. While they are the happiest lot, they are courteous and professional, and get you in and out quickly. There's no need for a shuttle bus as the cars are in a lot just to the right as you exit the terminal. Being a small operation, there's no pre-assigned group of cars for Gold members, but you're in and out so quickly it doesn't really matter.

I rented a vehicle through Priceline paid in full for auto rental car upfront in full with debit…read morecard. However when I arrived at the location they did not have a regular size SUV was putting me in a Ford Explorer 7 seater vehicle. That's fine I didn't have extra time to argue over midsize I ordered. But, then I was refused my rental as I do not own a major credit card in my name and they refuse to take debit card or cash even if I agreed to double the deposit. I had to cancel thru Priceline who wanted to say my reservation was non refundable! After a few hours of phone calls while sitting in the airport I was refused a refund at first by Priceline. Once I negotiated a refund. I approached Enterprise. Much easier to work with and very upset she had nothing till tomorrow. Enjoyed the driving of the Nissan Versa immensely! However they really need a better seat design or maybe make it powered seat so you can just move 1/2 to 3/4 inch adjustments. Sincerely, Beth Ford

I have been at this counter for 30 minutes. No joke. The agent is very kind but clear does not know…read morewhat she's doing. The line behind me is growing. What a mess.

I previously rented from them and they were awesome. Due to my first experience I was going to rent…read moreagain. I called to have them pick me up and the agent informed me that they would not being doing so. I told her to cancel my reservation and she said fine and hung up. Apparently customer service is not necessary. Reached out to their corporate and they told me that if I wanted to cancel my "Membership" I had to reach out elsewhere. Don't waste your time with this company. Spend your money elsewhere, I know I will.

Customer service is good, I've been offered upgrades on a few occasions which is always nice. The…read morecars are newer (last trip the car I rented had ~3K miles) and in good running condition. On the occasions where I've brought the car back within a few hours of them closing, I was not charged any extra - which was great! I'll keep renting from here, I've only had good experiences so far.

Made reservation through the app got to the store and no vehicles available. Why would app let me…read moremake reservation?

I absolutely love the staff over there. My truck was ready as soon as I arrived and drop off went…read morejust as smooth. Truck was nice, clean, and new. I needed it for towing a 2007 Q7 4.2 V8 and it towed it with ease. For all your towing needs check out this enterprise. They'll make sure you have a good rental experience from beginning to end.

This is the most unprofessional business I have ever encountered. Lied straight to my face when I…read moreasked if my car was ready, it wasn't, had to wait for over an hour.

6.10.22 here I am again ( ENTERPRISE ) Attempting to get a rental, let's hope for the best this…read moretime. Unlike before my explicit request was put in days ahead (1 week ) so nothing could go wrong. I think there IS GOING2 BECA ISSUE AGAIN----hold up, wait a minute

booked a reservation days in advance. arrived to pick up and vehicle not ready. waited over 1 hr…read morepast pickup time, 90 minutes total and still no car. cancelling reservation and making alternate arrangements. stay clear of this place

Don't use Mills Rental Cars they are crooks, they charged my credit card for gas after I filled the…read morecar up that I rented. Then said it was my problem. Also I found out they have done it to others as well.