Well, I'm not surprised that Avis in Rocklin has crappy reviews…read more I also had a bad experience. Had to have my car dealship reserve a car for me. First car they gave me smelled so bad. It smelled of cigarettes with whatever spray the used to cover it up. Every time I got in the car it gave me the worst headache. I had to return it and exchanged for another vehicle. Then the other car they gave me decided to do a settings update and would not allow me to access the air conditioner for 2 1/2 days in 103 degree weather. I called the store on Saturday and it just closed. I called the main customer service number and they could not find my reservation. I didn't have any info provided to me about reservations number. I could not exchange the vehicle till Monday. My car dealerships was advised of the problem and I showed them. My dealership returned to Avis and advised them. Avis of Rocklin charged me full price for the rental even when I called them personally and told them of the problem. They said it was user error and accused me of lying. They said the car was fine when my dealership brought it back which was a complete lie. They said that women don't know how to operate different cars. OMG, if I could kick that guy in the balls. Manager is horrible and told me to contact main company. Redirect the problem and not taking any responsibility. HORRIBLE PLACE. GO SOMEWHERE ELSE Then on top of that they charged me.

Unpleasant staff who engage in outright deceptive practices. Prepare to get charged extra for…read moresomething, one way or another, if you rent here. I've rented many cars in many places (usually airports) and have never been outright scammed like I was at the Rocklin Avis & Budget. There's an Enterprise less than two miles away-- they're professional and courteous. Go there instead.

Huge thanks to Amara! She drove to Tesla and picked my mom up and then took her back to get her a…read morerental car AND upgraded her vehicle. My mom was raving about how Amara was very friendly, kind and very outgoing and personable, which is hard to find these days! She was thoroughly impressed. Thanks for such a great experience on what otherwise might be a pretty tough day.

Enterprise Rent-A-Car made the rental process quick and easy. AAA arranged the rental for me while…read moremy car was being repaired at Kniesel's Collision literally next door, which was extremely convenient. The transaction was fast, the car was nice and clean, and the staff was friendly and helpful. Great location and smooth experience overall.

Very friendly staff. Had a rental for 1 week. Nothing really notable about the car itself, wasn't…read moresuper clean, but wasn't super dirty either. Very likely will rent from here again

Just rented a car for the day to drive it to sfo . It was so so nasty inside. Husband picked it up…read more If we had time it would go right back very dirty inside and out.

I cannot thank the team at Hertz enough, but specifically Anh, who was an absolute lifesaver during…read morea incredibly stressful time. I was recently involved in a motor vehicle accident and was already overwhelmed dealing with insurance, attorneys, and the general headache that comes with a car crash. Walking into a rental office was the last thing I wanted to do, but from the moment the process started, Anh made everything simple and seamless. She is a total sweetheart and was so empathetic to my situation. Not only did she make the rental process effortless, but she also went above and beyond by securing me a much better rate than I originally expected. She managed to get me a longer rental period for a smaller amount, which was a huge weight off my shoulders. Anh made me feel completely at ease. You never truly know what someone is going through, and her kindness made a world of difference to me. If you're renting from this location, ask for Anh--she is professional, helpful, and genuinely cares about her customers!

After going in person to reserve a SUV, they suggested we do so online. " it will be easier, and…read moreyou can chooses the vehicle you want." We reserve, pay and make an appointment to pick up the vehicle this Saturday at noon. Thursday we receive a confirmation email about picking up the car on Saturday at noon. We arrive at 11:50, for our 12 o'clock appointment and the doors are locked and it's closed. We call Hertz and after talking to AI customer service, was transferred to a human to say that they must have closed early and they will return on Monday morning and we can pick up the car, then. Ummmmm, we have hotel reservations for Saturday and Sunday. What good does that do? The best they could do was just refund the money. NEVER, EVER RENT A CAR FROM THIS PLACE.

We absolutely LOVE this location...please look up my other review of the Airport location to get…read morethe background story of the one I am about to tell. We had a slight debacle lately where we needed to rent a car for business, we chose to go to the Airport (big mistake) because they were open later and could accommodate our busy schedules. We almost ALWAYS use this Rocklin location for our rentals (and we rent a car roughly every other month, sometimes once a month) and we always have outstanding service! So the airport location screwed up our rental extension, and claimed we were past due on our rental by 7 days...we were due to return the car today @ 5PM at the airport, and they claimed we were due back on the 1st....however, our confirmation said otherwise. After a threatening phone call from Budget at Sacramento Airport about the returning of the car yesterday, we took it to the Rocklin location where we are regulars and explained the situation. They were extremely helpful, actually they went above and beyond for us (as they usually do). We got the situation cleared up and were not gouged a late fee for each day, actually the price was lower than originally quoted! Thankfully, returning back to our faithful location has restored my faith in Budget...though I was on the brink of never giving the company business again after the run-in at the airport. The folks at SMF could learn a thing or two from this location.

This place needs a key drop off. I don't want to be charged for another day. I could drop the car…read moreoff now but the place is closed. I have an appointment in the morning and I can't bring the car in first thing when they open so I was told I would be charged another day . How stupid is that! I could bring the car back early if you had a key drop like most rental places! So frustrating

Fantastic service every time. Their vehicles are always clean, ready on time, super friendly staff,…read moreeasy pickup and dropoff. The rental car industry is tough in the last few years, Enterprise has always been a great experience and my preferred vendor. Special thanks to Daisy who books the exotics fleet with excellent customer service and upgraded vehicles! Thank you to the Roseville team!

A surprise post-rental charge with no invoice or prior notice!…read more Warning to folks here that this Enterprise rental charged un-invoiced charges to my credit card on their file. I found charges on my credit card statement which I had not received invoice or itemized receipt for. They passed billing dispute between bill-to party and them to me as the customer. They provided no support for resolving the dispute they had and left it fully for me to resolve. I called them and they asked if I want the invoice if I liked to, but the charges are in compliance with the rental agreement and they provide no support for resolving these matters. This could be common practice as this is written into rental contract that they can charge the customer if bill-to party does not cover all the charges. What had happened? My car was took into work by Ford in Roseville and a rental was provided based on the contract. Ford was marked as bill-to party with Pays:100.0% on the rental contract with 0 charges for me when I picked up the car from Enterprise. My rental period was 4 days. I retuned the car as agreed to Ford. I was told that all is well. I even received a call from Enterprise few days later that they have received the car and no charges are due as all was well. I found $144 charged to my car by Enterprise few days after that from my back statement. I had not gotten any communication as to why this sum was charged, no invoice, no recipe. I called and they said this is as per contract as bill-to party approved payment for 1 day only and 3 rest of the days they would not pay for and Enterprise just charged these days to my card without any communication. They said that this as per contract and if bill-to party does not pay then they are allowed to charge the card and will not support in dispute. They said that I need to work this out with Ford and if Ford pays for the 3 days then they would reimburse me. It took a while for Ford to understand what had happened as they assure that they had approved all 4 days. Eventually Ford manager called Enterprise and I was paid the sum back by Enterprise shortly after that. Ford gave me screen shot of them approving 4 days all along. The point here is not what Ford or Enterprise communicated as I was not part of that. The point here is that Enterprise did charge me without invoice and didn't provide any support in resolving the matter. This eroded the trust to car rentals and specially to Enterprise.

I had a reservation and a confirmation e-mail from Avis. I wanted to change my pick-up time so I…read morecalled Avis and was informed that they had no car available. Had I not called, I would have arrived at my pick-up time without this information. From the agent's side of the conversation, it was obvious that no one at the Avis Rocklin office would have had the courtesy to call me.

I needed a four-wheel-drive vehicle, last minute, for a trip to Lake Tahoe. I was having a…read moredifficult time finding this type of vehicle, but was finally referred to the Avis in Rocklin. I called their main line and received excellent customer service. They hooked me up with a Jeep Wrangle that I was able to pick up that same day. I was happy to find out that I could park my personal vehicle in the parking lot for the entirety of my trip. It was a fast and easy process to reserve and pick up the vehicle. Check this place out next time you want to rent a car.

Excellent customer service!!! Great communication making the appointment, renting a car for the day…read moreand identifying issues. Calls back and forth confirming repairs and costs. Not expensive and done in 3 hours. We purchased our 2020 Camry there 5 years ago. Great car, comfort and mileage hybrid!!! Thanks to the amazing service department. Very knowledgeable and keeping us safe on the road. Thank you

Unbelievable that this dealership is still charging $9,999 over MSRP for hybrids. The car shortage…read moreis over. Its unscrupulous. Never go there!

If you're in the market for a new Chevy, Phil Cunha at Roseville Chevrolet is the guy you want to…read moretalk to. With years of experience and a true passion for helping people, Phil has helped thousands of customers get approved and drive off in the Chevy of their dreams. His professionalism, product knowledge, and dedication to customer satisfaction are unmatched. Whether you're a first-time buyer or rebuilding your credit, Phil works hard to make the process smooth, stress-free, and successful. He truly goes above and beyond to get you the best deal possible. The reviews don't lie--Phil Cunha is the reason so many people trust Roseville Chevrolet. If you're looking for someone who genuinely cares and delivers results, look no further.

NEED A CAR?? Call Phil Cunha @ 209-518-0936…read more Phil's an amazing car salesman with a FUN personality!! You're guaranteed to have a good time while purchasing a car!!