Just returned a Tahoe we rented and Kyle made it a very seamless process. Fast, efficient and friendly! Thanks again, Kyle! read more

I rented a car here and they charged my card over 1200 what is suppose to be! It has been a nightmare to have it corrected. They do not call back! They will now reverse the charge. Have to get an attorney. read more

Never would I ever recommended this location to anyone especially how we were treated there last night. Tim was our enterprise rep helping my dad get into a rental car just after we were t boned in a car accident that same day. When we arrived at their location, they're were plenty of rentals but he said they were reserved. Then before you know it another couple walked in after us without a prior reservation but yet just an insurance rental just like us and somehow they weren't denied but we were and had to drive to antelope enterprise where the Store Manager Jose was AWESOME to say the least! read more

So I was quite pissed about the service I got at a body shop. We were pretty fed up with bringing my car back so much that I demanded that the body shop provide me with a rental. Enterprise was the body shop's choice. Tom Adams, the rep, was very professional and friendly. Enterprise provided us with a decent rental, we had the car so long that I didn't miss my own car! Yeah, we had the rental car for almost three weeks! Anyway, the car was great, service from Tom was outstanding. He was very friendly and professional! This location is convenient to many body shops, so if you need a rental, check them out! read more

Super best customer service and a great car too! From start of rental to end friendly efficient service. 10 stars! They were right next to Caliber Collision where I took my SUV to be repaired after getting rear ended 2 weeks ago. So convenient and just plain awesome!! read more

This is for the Enterprise attaches to Caliber Collision. The whole process was smooth and simple. Dropped off my car at caliber, walked next door to Enterprise and they were ready with my rental. A fun few days, and a huge thanks to John Kennedy for the excellent customer service! read more

Never answer the phone called for two days back to back multiple times. Great job guys can't service your customer.

I have had a great experience with this Enterprise Rental location. The Assistant Manager, Donald, went out of his way to help all customers in the waiting area and on the phone. Caliber Collision was great too! I hope I don't have to get work done on my car again, but if I do, I would select this location for both businesses. read more

A truly enterprising experience! I'm having my Golf repaired next door wanted a rental for the duration. The young woman at the front desk, Tara, was quick and courteous, and even insisted that she get another vehicle for me when the first one wasn't quite up to her standard, which was a nice surprise! She also didn't push to sell me a bunch of stuff I didn't want or need. Normally I would just give 4 stars, but when I asked if the car had Bluetooth, and it didn't, she said she would call me as soon as she found a car that had. That's really going above and beyond. read more

Worked with this location several times. Recently worked with A guy named John who took good care of me while my truck was in the shop. Got me in to a super nice rental truck and helped me every step of the way. Thanks for the help. Will definitely return. read more

Had a vehicle in a local collision shop near by and the other insurance co. gave me a rental car from Enterprise. I have dealt with Enterprise for business travel for years and always great service. This shop was amateur hour. They gave me a car that the key FOB didn't work after I departed and they repaired a battery upon my request a day later. Ok a hour lost of my time. FOB still didnt work and had to change cars. The car I got was dirty inside and smelled like a fat travelling business guy with heavy cologne. GROSS! So I got a new car that smelled like a douche bag insurance guy and 1/4 tank of gas. Really? The gal I dealt with seemed brain dead and no customer service. Dead pan. I have dealt with hundreds of Enterprise facilities and this was amateur hour (JV team) at this place. Sad. I really liked this company. Time to venture to some other rental companies when I travel. read more

REED is the Man! Thank you for the great Costomer Service! I had so manny things on my to do list , I managed to pick up my rental car in 1/2 the time I had planned . read more

This past week I met with one of your Enterprise agents, Victoria Diab, at your location on 2020 Taylor Rd in Roseville, CA. I am a licensed professional and have worked with many people, including acting as a manager, and so I am alert to those who's job skills stand out. Victoria is one of these people. She has a warm and engaging personality, while being very capable at what she does. She struck me as being bright, along with demonstrating good EQ (emotional intelligence), tracks well, is patient, knowledgable and very helpful. She thinks well on her feet and I am grateful she helped me think on mine. I can't say enough good things about her, from our brief meeting, and the professionalism shown at this site. read more

As a business owner, I have to rent cars all the time. So, it helps me a lot to have an agent who will take care of me. I started using Liz Hensler at Enterprise almost a year ago for all my rental car needs, and I am convinced that she is the best! I recommend her to all my friends and family. You know you're in good hands when you call Liz at Enterprise in Roseville. read more

I rarely write reviews but this caused me some real hardship in how they handled my claim. I was assured when I picked up the car that they were taking a $300 down payment but would be reversed on my debit card as soon as they billed the insurance company. From that statement I deduced they were going to bill my insurance. So while my vehicle was in the body shop for 22 days, I returned to deliver the car. I made an appointment with the agent to return the car at 2:30 pm. I get there at enterprise at 2:30 and he is away at lunch for an hour, so I left the keys with the body shop to return to Enterprise. Next thing I know the entire bill of over $700 is deducted from my debit card. Putting a real hardship on my funds for the month. No way to treat a customer. read more

I give this Enterprise rental car company 5 stars because of my experience with Reed. Being without a vehicle can be stressful, however as soon as I walked through their door Reed took his time to explain all of my options and made me feel comfortable and secure. If you are ever in need of a rental car in Roseville, give Reed a call, his professionalism and promptness will ensure your ability to get back on the road with ease. read more

I definitely will not be renting a car here again! They didn't open at 7:30am. I had to wait probably 5 minutes before the employees got there to open the building. They did not have hardly any cars there to rent. As a result, the only car a available was a full size Dodge Charger which was 40.00 a day to rent! What a rip off!!! Then the car only had a 1/4 tank of gas!! Never ever again will I rent a car here! read more

The manager is the bomb! He called within two hours of the problem and had a resolution that exceeded our expectations. They delivered the replacement vehicle to my home within an hour and it worked out perfect for our trip. Being an employer myself I understand that problems occur. What is more important is coming to a resolution that satisfies all parties. That was certainly the case for me. I will use them again in the future! read more

Wanted to like this location. I was hoping that the previous reviews were wrong. But! All the warnings were true. I made reservations to rent from this location and when I got there I hesitated going in because of the yelling match I heard taking place in enterprises office. The manager Scott was debating with/yelling at a customer about some faulty charges enterprises had given her. I wanted no part in the drama, so I sat in caliber collision's waiting room next door (still able to hear the entire conversation). Once the customer left I preceded to head into enterprise, but the only person who could rent me a car was the manager, Scott and he was walking out the door. I figured he'd be back so I waited. 10 minutes, and an employee of enterprise came in and informed me that Scott had left and would be back in 15 minutes. As I said I had a reservation, and I had already been waiting for 10 minutes. About an hour after my appointed reservation time I finally am put into a rental. All of the rental's windows were down, but hadn't dawned on me to question why. I made it all the way home, went in the house for 10 minutes, let all the windows up. When I got back to the car it smelled like the smoking section of a casino. Well, that explained why all the windows were down. They were airing out the smoke smell. SUMMING UP MY EXPERIENCE at the enterprise at 2020 Taylor. Don't expect the manager to actually manage whatever situation that may occur, he will blame you, the customer and yell at you. Don't make a reservation, it means nothing to the staff here, don't expect to get a clean car, and expect to wait an hour past your reservation time to get into a vehicle. Happy rental car shopping lol. read more

Took my car in for body work and the insurance company paid for the rental from enterprise. When I picked up the car I received outstanding service from a gentleman, I believe Dan from St. Louis however, when I returned the car my experience was horrible. I realized within 1.5 hours of returning the car, I forgot my garage door remote. I called right away and spoke to Kira who was rude and unhelpful. She placed me on hold and said she looked for it and that they didn't have it. I questioned her out of frustration, as I couldn't believe it still wasn't in the car. She rudely interrupted me and told me to stop yelling, which I was not. Only escalated in disbelief that my remote wasn't on site after such a short period of time. She adamantly stated they didn't have it so I drove to the office and miraculously it was located. I couldn't believe her attitude, incompetence and poor customer service. I did address with the on site manager, but we didn't seem conceded. I will not be renting from this location and will reconsider giving future business to Enterprise. I just finished up a 2 week rental in PA and am about to rent again out of state. Too many other companies to choose from then to use enterprise again. read more