I do not usually take the time to write a review. Today I felt the need to compliment and thank Kristina the branch manager. I recently got hit (not my fault) the other insurance company said they would not cover the cost of the insurance through enterprise. Kristina in a very professional way talked to the insurance company and they ended up paying for the cost (as they should as I am the one being inconvenienced) I really felt like she went above and beyond to take care of her customer. I really appreciate that and it is rare these days to see such awesome customer service! read more

Be very cautious when they do the initial inspection because it is not at all thorough and it puts you as the renter at risk if they accuse you of preexisting damage that they did not list in the initial inspection. I recommend taking a video of the car before leaving their parking lot for your own record. The vehicles are covered in scuffs, dings and dents. They do not even bother cleaning the car prior to renting it out. Go to another location . read more

Huge thanks to Amara! She drove to Tesla and picked my mom up and then took her back to get her a rental car AND upgraded her vehicle. My mom was raving about how Amara was very friendly, kind and very outgoing and personable, which is hard to find these days! She was thoroughly impressed. Thanks for such a great experience on what otherwise might be a pretty tough day. read more

Enterprise Rent-A-Car made the rental process quick and easy. AAA arranged the rental for me while my car was being repaired at Kniesel's Collision literally next door, which was extremely convenient. The transaction was fast, the car was nice and clean, and the staff was friendly and helpful. Great location and smooth experience overall. read more

Gave 1 star, because 0 wasn't an option. Enterprise accepted our reservation for a truck, but didn't have a truck available when we arrived to pick it up. They said they accept all reservations because their motto is to "say yes". The man I spoke to said he called me the day before to "confirm" my reservation, because they had a lot of trucks but they were in high demand. Not sure if they let someone else rent the truck we reserved, but we ended up without the truck we were depending on and in a predicament. We were moving our daughter to Arizona for nursing school and needed a larger vehicle for her belongings. Enterprise left us without the larger vehicle we needed, with no offers to help us find another solution. Don't reserve here. They are unreliable and unapologetic. Will never return. read more

Insurance booked car at this place and they first gave us a car with no oil and oil light came on after driving 15minutes and I checked there not a drop on dipstick and insurance booked for a week and wasn't sure when to bring so called on Thurday after picking up on Friday and asked when car needed to be brought back and gal said tomorrow morning is fine after giving name on rental.Dropped off and guy must've been new to car rental business cause he took 15 minutes opening everydoor and after he was done they wanted to collect $37 because said was a day late after I had called day before and I was furious and left and they billed me $37...I love Rocklin,but avoid renting from here read more

I reserved a car, even called the day before to make sure there would be a car waIting and was told yes, there would be a car. I got there and was told they were "slammed" and had to order from Truckee. It's now been 30 minutes that amd I am still waiting for my reserved rental. This happened to my mother in law, too. They are connected to a body shop so they give out their rentals to them as well. Stay clear. You'll be waiting even though you made a reservation. This is bad business dealings. I would give 0 stars if it would let me. They don't care about you. read more

I would recommend that if you are going to run out of inventory due to people keeping their rentals longer than originally planned you need to notify people who made reservations weeks in advance so they don't waste their time and money getting to you for a car that was reserved that isn't there. At least it looked clean and your staff was nice. Might attempt to do business with you guys again because of that but right now your competition will get the first look. read more

Quick in and out getting the car. They picked me up at the auto body shop. Friendly and courteous, gave me a choice of five different cars to rent. They gave me a 2024 Chevy Equinox which drove great. Very happy with this company. read more

Mercedes is awesome! Go see her! They have made it so seamless and wonderful. They are incredibly kind and have moved fast. If anyone needs a rental please go see this crew! read more

I have worked with enterprise in Rocklin for years...last few rentals the service is just really bad. They don't have proper inventory so even making a reservation is pointless. They never have time to wash cars so you either verbally authorize to take it dirty or you have to wait past your reservation to get it cleaned. I then modified the reservation to drop off a day early and it was supposed to credit me $15, it didn't! I complained about it and he said he credit another $15 for my hassle and he didn't. So I called again and they argue with me about returning early and seemed confused on how I was able to modify the reservation! I actually have a free day rental for all the rentals I've done.. I will probably use that and never do business with them again....I'm tired of their lies and dishonest business practices! read more

A few years ago I had a terrible experience with enterprise and said I wouldn't rent from them again. However we tried this location and it did not disappoint. The entire staff was friendly and welcoming. We worked with Josh this time and he made everything simple and easy. I highly recommend this location for all your rental car needs! read more

This place sucks. No cars. Complicated check out. Unhelpful people working. Don't go here

Timothy was amazing. He went above and beyond to help me out today. I rented a car from a different location but was having technicial difficulties and just drove to the Rocklin location for help because it was close to my house. He was super quick to hop in and support me. I really appreciate this level of customer support and would recommend this service, location and team! read more

We were hoping to get a Tesla rental car but one was not available. They instead put us into a brand new Audi SUV (still had paper plates) which was fine but certainly not a Tesla. The second day they texted us asking if everything was going well with our rental and we informed them that we would still like a Tesla. The following day they informed us that we could stop by and swap the Audi with a Tesla. Both cars were clean and the service was great. read more

The car was filthy when we got it. The outside of the car was dirty and had bird poop down the windshield. The guy said they didn't clean the outside to get it to us quicker (we got it at our set pickup time) but that the inside was clean for us. The inside was definitely not clean and there was a huge pile of what looked like ketchup on the back seat/seatbelt area. He also told us that the car had 1/4 tank of gas and to bring it back at that amount. Once I got on the car, I saw that it was less than 1/8 tank and had to fill up immediately. Overall very disappointing and we will not be coming back. On the plus side, the lady who helped us return the car was very nice. read more

Beyond ridiculous experience. I had an 8:20 appt with the nearby dealership and a reservation for a rental with enterprise in which they were supposed to pick me up. I waited at the dealership for 1/2 hour before the dealership finally drove me there to get the car. Showed up at 8:55 and multiple staff around, completely nonchalant about not picking me up. I was then told I had to wait a few for a car when I was already running late because of enterprise. It was hardly a few minutes... Asked several more times while waiting and It wasn't until I broke down crying to the manager that he took action. Literally 35 minutes wait to get a car I had a reservation for. In total, one hour and 10 minutes wasted from my appointment time and I was 45 minutes late to my dads 70th birthday breakfast. Poor service. Zero accountability. read more

With this location you can always rely on a filthy car, with an empty tank of gas and indifferent customer service. I've tried to establish a relationship with this location, as I rent frequently throughout the month for business purposes. There's nothing more embarrassing than showing up to clients in a nasty car. I'm Certainly done with this location. So if you're looking for a gross and inconvenient car rental, this is the place for you! read more

This rental place is excellent the front desk guy is very very efficient and kind , he did go beyond and above superb customer service He did extra mile helping his clients Has a total know how to do his job very well I wish I was able to get his name Thank you very much I was about to ask his name but he got very busy helping other customers Whoever his BOSS HE NEED A RAISE BOSS !!! read more

Sarah was outstanding customer service when I picked up the car and let me tell you the story of when I dropped off the car. While she was checking the car to make sure everything was OK. Sarah thought it was strange that the glove box was locked so she opened it up finding almost 1200 in cash . My son-in-law had put it in there and forgot about it. One his pool customers paid cash and forgot .. Honesty honesty ! Thank you so much read more

Excellent and friendly customer service, seemed to genuinely care about the trip I was taking with my son. Shout out to Kyle, Daniel, Nathan and Tyler. Car was fantastic too read more

Awful! I have never been so disappointed in a company! I had booked a car and the morning of they cancelled stating they had no cars left and a long waitlist and chancing of me getting a car was slim to NONE, WHAT?! Highly disappointed! I then called other locations and they said they couldn't help me either to figure it out with Auburn! WHAT?!? read more

This location is so disrespectful. They treated me as if I was not a person and could not handle driving a truck when it was there issue for giving me one in the first place. I rented an SUV a week in advance and was told that one was not available upon arrival and that they did have a truck available. Fine. I drive a truck daily for work it's really not a big deal, but this man at the front desk kept insisting he wanted to make sure it was something I was comfortable with driving, in the most condescending tone. It was a Toyota Tacoma for crying out loud. I would also like to add that the pictures I have included were looked at by the front desk person while he was showing me the rental, telling me how my luggage should fit with the seats folded up, as where I was driving too could not have my luggage in the bed of the truck due to weather, but had blocked off the back seat so I could not see this disgusting mess until after I got home and was putting my luggage into the vehicle. He knew it was a mess, full of pet hair, cereal, trash and children's toys, yet still let me leave with that and a crack in the windshield. I also could not fit my luggage so had to put my things inside of trash bags in the bed of the truck as they offered no other solution for me to get a different vehicle and I had to leave early the next morning. read more

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Horrible experience, the manager was rude condescending would not give me back my full deposit, so the vehicle was not up to par when it was actually given to me, dirty I had rented two vehicles within a weeks. Of time had to return the first one because the aux cords wouldn't work there was no windshield wiper fluid. Asked for another vehicle with both of those things they said they would give me one and the second vehicle I got was not fully cleaned and had no windshield wiper fluid. I returned it as I had received it and then was told I was not getting back my deposit do not go through this office. read more

Tesla sent me there when I took my car in for a service and got a Ford Fiesta for $50/day out the door. Why? The reason why the rental here is high because of availabilitie and selections. I was told by one of the Enterprise's csrs. * for the selections and availabilities ** for service (they pick me up at the dealership) read more

Not sure the reason for the mixed reviews - small location maybe, not able to meet all expectations (it is Rocklin after all)? Our experience was superb. Very friendly and efficient service. Update: Returned a car today. Horrific experience. The candy dish was empty! Empty! WTF! Very friendly, efficient, professional service. Really a great experience, except you owe me candy. read more

I turned my car in for repair last week. All i had to do was walk next store and Was able to get my rental taken care of. It seemed as if there was only one person working (handling everything), but you would never know that. Remy was friendly, professional and very thorough. The entire process to rent and return was a quick process. You sure have an amazing employee in Remy! Thanks for 5 star service with a smile! read more

wow, incompetent slow and unprofessional . go to a different one. had a car on hold at 1pm its 3:45 and waiting . terribly unorganized - three ppl working and not one person helped. in the meantime I'm let for work. 3 ppl were helped ahead of me while i waited for 45 minutes for reservation at 1pm!!! read more

I would just like to give a BIG shout out to Kristina Orchekowski, the Branch Manager of this Enterprise. I had a little issue and Kristina was the best at communicating with me through email and voicemail. I usually don't take the time to Yelp, but Kristina defiantly went above and beyond! Thank you so much for your help and understanding! read more

I had a car wreck on a weekend and they set up a Enterprise rental car for me. I specifically asked to be picked up at 9:00 am. By 9:10 I start calling the office to find out what happened to my rental. Finally at 9:30 some one answers. I ask about my ride and they tell me I should have called them to say i needed a ride. It's on my reservation. Still waiting for a ride and no Sorry from them. Ridiculous. When I finally get picked up and a car I'll edit this. But as of right now I'm missing a very much needed doctors appointment because of this. Do they not view the reservations? If they fail on this they will fail elsewhere. Find a better company or branch. This one seems to care less about times and needs. read more

I have experienced better customer service from gas station attendants. When I arrived to pick up the vehicle there was one person ahead of me. The employee did not acknowledge me, not even a glance. When she was finished and it was my turn she continued to enter something into the computer while I stepped up to the counter. Still no acknowledgement of any kind. So I stood there until she was good and ready to say hello. Pathetic. So after giving my info and waiting for the car to be ready she takes me outside where I am presented with a vehicle dripping wet. They didn't bother to wipe it down, there was still dirt on the windows and windshield. I would have insisted on them doing a better job however I was in a hurry. Upon returning the vehicle I found the experience to be as equally unprofessional. I arrived at 1pm to an empty office. I stood there for 10 minutes before someone walked in. This guy was obviously not supposed to check me in but he did what he could to help until the appropriate employee arrived. It seems the three employees who should have been there decided it would be a brilliant idea for all three of them to leave the office at the same time to fetch their food. Apparently being college educated doesn't guarantee common sense and professionalism. I have tried the Auburn location and the Lincoln location as well. They all seem to be consistently inadequate. The inventory at all locations is horrible as well. I don't plan on using Enterprise any longer. read more

Great customer service! Andrew and Tara are awesome! The cars are always clean and in great shape! I always recommend the extra insurance, you never know what will happen! As a side note the office smelled a little like someone was farting a lot I don't know if it's a cleaning issue or if the staff was having issues. read more

Very happy with service. Rented car for a weekend get away. The front desk was very friendly and quick getting the paperwork done. Car was clean and smell good even with 22,000 miles. on it. I will rent from them again when I need a car. read more

I think the employees are great, the problem is not the employees or the service of the employees, the problem is there are no vehicles available ever when I try. I go on line, reserve a vehicle, get a reservation number and it even tells me what type of vehicle I am going to get and then the Rocklin office calls me later when I am on my way to pick up the vehicle and they say they are very sorry, but they have no vehicles available. What good is a rental car company that has no cars available. I have heard that many times this year trying to rent a car from Enterprise. I am very unhappy with Enterprise. read more

Very friendly staff. Great price. Gave me choices for vehicles and didn't receive any pressure/sales talk. Donald was great! Why 4 stars? The right wiper on my car was not working and air pressure were not checked (low air on right rear tire according to rental car's own onboard diagnostics) and... car smelled like cigarettes. Febreeze! read more

These are f$$ckin scam artists!! I got so screwed by this place my bill for rental car was almost $2000 and more than half of it was insurance?! I got the basic insurance package and somehow it ended up being $1000!? Never again will I get a rental car here!..and never let them talk you into getting any extra insurance! EVER!! You will get screwed just like they screwed me! Oh and when I got the rental car in the first place there was no rental cars available and I had to wait forever, what kind of rental car place doesn't have any cars to rent?! Ridiculous... read more

started at auburn blvd renting a car due to accident , because i work closer to rocklin i did most of my business there , i cant remember names in the rocklin location but every one was great , auburn was also great .. will say had some issues with the car it self , battery died , tire pressure low , key fob didnt work even after i got anew battery , so i couldnt lock doors , the list went on , but over all service was spot on read more

Told me they were renting me a Tesla and while I was standing checking there said Tesla needed it and Tesla was their number one priority and not me. Seriously?!?!? Update- I did contact them at the email below and there was no follow up. Fake response that they care. read more

I don't know why there are a lot of bad reviews on here, but we had a great experience. The car we ordered became unavailable and they did everything they could to make sure that we were accommodated. They gave us a great price and the customer service could. It have been more professional. read more

I was very pleasantly surprised at the customer service at this location. The car I used was great & very clean. Enterprise was very accommodating to my needs! read more