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Enterprise Rent-A-Car

3.0 (2 reviews)
Closed 10:00 am - 2:00 pm
Updated 3 weeks ago

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Hertz Rent A Car

Hertz Rent A Car

1.0(2 reviews)
4.4 km

This is my review of the Hertz Quebec City Airport location. Hertz:…read more1. Charged me more for gas than I was promised; 2; Failed to give me an invoice when I returned the car; and 3. Failed to give me a refund when requested. Here are the details. On August 24, 2025 I took a rental car at this location. I was told by an employee that I would be charged $80 for gas if I did not return the car with a full tank of gas. On August 28, 2025 I returned the car without a full tank of gas. I told the same employee that the tank was not full and that I understood I would be charged $80. the employee did not say anything to the contrary. I was not given an invoice when I returned the car. An invoice was subsequently sent to me. It included a charge for $125.52 for gas. I subsequently sent an email to a responsible Hertz employee asking for a refund of $45.52. He has failed to refund the amount owed to me. Paul Cozzi, Toronto

My friend and I visited for the weekend. After much research, we decided that renting a car was…read morecheaper than a combination of public transportation and Uber. Boy were we wrong! Before booking everything, we double checked with multiple sales reps and even received an estimate. We were to pick up the car at Hertz closest to the airport around 10pm and drop it off in downtown the following day at 10pm. Because it was within 24 hours, we would only be charged $36 CAD. No fee for the location drop off. Fast forward, we picked up the car at Hertz, near the airport, at 10pm and then returned the car that following day at 5:50pm. Because the office was closed, we left the car with the Hertz attendant and was told the office will process our paper work when they open the next day. A few days later, we received a bill for $138 CAD! Charged for 2 days at $36 CAD per day and approximately $60 CAD for gas! How can you charge so much for gas?!? We were told it was $0.98 per liter but they forgot to tell us that there's a $3.65 CAD per liter service fee. What jokers! They lied and cheated us. We called multiple times to resolve this disservice but they refused to work with us. We've asked twice to have the manager call us back, but of course, we never heard anything from them. Warning for anyone, be careful of this place because they may cheat you! I never had this issue before. Thanks Hertz, you guys were the pain to our awesome trip!

Enterprise Rent-A-Car - carrental - Updated May 2026

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