This is actually a review for National, but I believe the location and the employees are the same…read more This past week, during what was supposed to be a short vacation in Quebec, my family suffered a medical emergency that required the rental of a van. Because the rental was international one-way, there were numerous complications, especially regarding payment. Through this difficult ordeal, Adriana and Angelique (apologies if I've spelled your names incorrectly or left anyone out) were incredibly helpful, diligent, and compassionate. They spent significant time researching various options for us, as well as calling the destination National location to ensure that the rental would go smoothly. Without their help things would've been much more difficult for us, and I and my entire family are grateful for their assistance.

After battling the air show crowd we found ourselves at the airport. Given that the signs are not…read morethat clear, we drove around to find the rental return place. We pulled into the parking lot expecting someone to greet us outside and give us a bill, but this was not the case. I parked the car in an Avis slot and unloaded. It was sad to see my little bug covered Korean metal bucket go, but it was time to go back home. After we dragged our suitcases inside, I gave the keys back to the nice Avis lady who printed my receipt. Seeing on the bill that I got bent over by Avis big time I tried to voice a complaint but all I got was a "I'm sorry, contact corporate." All in all, the Avis service in Canada was quite lousy. The pickup as well as the return were difficult to coordinate.