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Enterprise Rent-A-Car

3.3 (35 reviews)
Closed 9:00 am - 12:00 pm
Updated 2 weeks ago

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So called crack.
Valerie W.

I got into a car accident (wasn't at fault) and my insurance company had me use a rental thru enterprise. Their communication was absolute trash. Apparently when I dropped the car off on Friday I received a phone call on Monday saying that there was a hairline crack in the bumper and I would have to go thru my insurance to fix it (which I have $1000 deductible so I will pretty much be paying for myself). He said I wouldn't have noticed it when I picked it up. So it just seemed extremely shady. It's so disappointing and upsetting. I didn't even pay for my own car to be repaired yet I'm paying for this. I am currently homeless. My car IS my home. This was my first time ever going thru this and it literally made me feel weak, disappointed and powerless. [my experience was with Alex] it just seems extremely unorganized

My sharp looking rental!  2019 Chevy Impala

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2 years ago

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3 years ago

Did thier job with a smile in thier voice. Took note of defects in vehicle at time of delivery. Felt comfortable.

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2 years ago

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2 years ago

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4 years ago

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3 years ago

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6 years ago

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3 years ago

Such a bad service, asking for a lot stupid information not needed and very expensive , don't rent a car here !!

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3 years ago

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6 years ago

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6 years ago

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6 years ago

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16 years ago

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6 years ago

Excellent service. Friendly and super quick and efficient, and my rental was clean and new. Great experience!

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9 years ago

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6 years ago

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10 years ago

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8 years ago

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8 years ago

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10 years ago

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Enterprise R.

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12 years ago

Great place to rent a car. The sales people were very helpful

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14 years ago

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10 years ago

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10 years ago

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9 years ago

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11 years ago

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11 years ago

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10 years ago

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12 years ago

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11 years ago

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11 years ago

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10 years ago

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10 years ago

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9 years ago

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10 years ago

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Ask the Community - Enterprise Rent-A-Car

How much does it cost to rent a car for a week?

Hi, Kellie, Thank you for considering Enterprise Rent-A-Car for your rental needs. Rates are determined by several factors including location, time, and availability. Our… Read more

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Review Highlights - Enterprise Rent-A-Car

Every time I come back to RI to visit my family, I rent a car at the Pawtucket Enterprise.

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This is the worst zipcar experience ever. Staffs were super unhelpful. When there's an issue with…read morethe car there's no way to reach the staff.

Absolute rip off! Charged $404 for towing and late fees…read morebecause the car's translission failed despite it being not my fault and contacting Zipcar in advance of the end of rental time twice on the phone. Zipcar refuses to return my money after contacting customer service by phone and chat and disputing the charge via my credit card. The car was with a low tire pressure in one of the wheels which we have only discovered when the trip begun. The car's front passenger window was open when we came to pick it up and the driver's seat had a hole in it made by a cigarette. Overall it was dirty on the inside and it gave an impression of a poorly maintained vehicle. The car's transmission failed unexpectedly and without any action from my side. The transmission could not be shifted into reverse or parking mode. I have contacted Zipcar customer support by telephone twice and explained to the service representative that the car is broken and that this is the reason why I am not able to return it to the correct location on time. The service representative advised that I should leave the car at the gas station. I indicated to the support representative that we should not be charged any extra fees as it is not our fault that the vehicle got broken. I was not able to end the trip in the Zipcar app as it was not located at the dedicated parking spot so I pushed it out of the way of other cars to a parking space and locked it prior to leaving the gas station. I was not offered assistance to get to my place of residency by the Zipcar customer representative and had to walk home. The same evening I contacted Zipcar support in the Zipcar app as I was charged $403.92 for the late return and asked that the above amount be returned to me as the reason I was not able to return the car was that it got broken and therefore I am not responsible to pay these fees. On the contrary it is Zipcar responsibility to maintain their vehicles properly and take care of repairs and associated costs.

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Enterprise Rent-A-Car - carrental - Updated May 2026

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