Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

The service I received from Keith and April was astounding. I called from out of state and they…read morehelped me as if I were family. Keith was meticulous in his communication and really helped me out in a pinch. Thanks again Zip Express!

Had to visit LEX for business and always use National Car Rental, so obviously I came in to get my…read morecar upon landing. This is a smaller airport, so you have to get your keys from a counter, not from the Emerald Isle. The young girl working here was very helpful and friendly, I told her I needed a larger SUV since I needed to carry lots of coworkers and she gave me an Expedition. The vehicle was nicely taken care of and in great working order. Checking back in was quick and normal as the other locations, as all I needed to do was leave it in line with all other vehicles being returned and walk away! Another nice National Car Rental experience!

First, back in July, I rented a Volkswagen Jetta that, when left to bake in the sun, produced a…read moreloud odor of marijuana; the customer wasn't too thrilled and wanted an exchange because the vehicle gave a headache due to the overwhelming odor. Plus, the customer heard a loud noise while we drove, which we discovered was caused by a piece of plastic under the engine dragging along the highway. Since I'm Deaf, I had no idea that it had been like that since leaving Lexington. He said it is called an engine shield that protects the engine compartment from road objects that could cause damage. Whoever serviced it didn't reinstall the screws to hold it securely. I ended up driving from Toledo to Detroit Airport to exchange it for a Hyundai Palisade. They discovered joints under the front passenger seat of the Jetta. What irritated me is that Marijuana is still illegal in several states, so I'm lucky that i wasn't pulled over for another reason. Upon my return with the Hyundai, the staff member for National who was checking in cars apologized when i mentioned it to him as to why i was returning a Hyundai when i rented a Volkswagen. Next, National at Bluegrass Airport is still my preferred car rental location because most vehicles are clean and have no noticeable damage. Still, it is vastly different from National Rental at other airports like Detroit, San Diego, and others. For example, at the above-mentioned airports, if you're with the Emerald Club and an executive membership, you go to the assemblage of vehicles under the Emerald Aisle on the left and the Executive area on the right, and you can select what you want to drive. However, National Car Rental at Bluegrass Airport has a limited selection, and you can't walk to the designated Emerald Aisle to select anything; you must go to the front desk because the rental area where the vehicles are held is not secure, meaning there is no gated area like at the other airports mentioned above. For my level, which is Executive level, it's supposed to be, "Choose any car (Full-size and above) in the Executive Area and only pay the reserved Midsize rate," yet again, there is no designated area. You have to go to the desk first; oftentimes, I'm stuck with a mid-size vehicle because everything is out at this location. I've even been told, "But we have you listed for a mid-size," "We only have a Honda Civic or a Kia K4," or "I guess we can give you an upgrade." Well, you're not giving me anything, but a weird guilt trip. Kia is perhaps the best person to deal with at the location. With her, I've had everything from a Genesis GV80, GV70, Mercedes CL, BMW X3, Jeep Wagoneer, Jeep Renegade, and recently a Honda Ridgeline, yet I had one staff member who wanted to charge me an extra $50 for a Mitsubishi Outlander. I've indeed rented all sizes of vehicles and often, but it would be nice to know that if i needed a full-size or large vehicle, it would be available to me; besides, what's the point of being an executive or executive elite if i can't use that option? Most recently, I used the app to rent at Bluegrass Airport and selected a full-size vehicle; however, they only had the compact K4 and Civic, so I canceled and drove my personal vehicle. Work can reimburse me for mileage.

Richard (our guide) had over 30 years in the industry using his degree in reproductive sciences…read more It was so interesting and interactive. There is some walking thru Keeneland, but not much walking on the farms. I want to do this tour again.

Incredible horse farm tour! We visited multiple horse farms and the Kentucky Horse Park. The amount…read moreof knowledge our guide had was impressive! It was especially interesting learning about breeding practices and seeing a breeding room.

They are super reliable, have clean cars, and try to make it on time to the best they can! Can't…read morereally help when they are super busy, makes it hard for them to know a certain time frame!

These guys are awesome. We had some very late notice flight issues and they worked with us to…read morereschedule to a more convenient time. Shout out to Abe. Bill was knowledgeable, timely, and overall just the man! He took pictures the whole time so we never had to worry about that. He had lots of interesting historical context to the bourbon industry and Lexington in general. We went to 5 well known distilleries and then a smaller one named Larrikin all in around 8 hours and feel like that was about the perfect amount of time to browse and sample. If you go to Larrikin you need to try their maple bourbon cream. It's unbelievable. Their bourbon and gin are also excellent. Halfway through the tour we stopped at a bbq spot to refuel.

Horse and Barrel Tours is great! We worked with Abe the owner to plan a day visiting the…read moredistilleries which was so much fun. Working with them was easy, the van they took us touring in was new and very comfortable, and the visits to the distilleries were easy as can be, no doubt because of the good relationship they have with the distilleries. Highly recommend!

Lost/stolen phone in vehicle from a hospital business account. I called the Hospital back and they…read morecould not help. I filed a police report which has not helped. Also, stayed on the phone for a whole day to figure out if they could retrieve my old phone back despite the fact I had a screen shot of the driver name, license plate number and description of the car. This also lead to nothing. I did some research and come to find out the number that the driver called me on was a masked Lyft number. Also, they get an incentive for "retrieving a lost phone $25" but no incentive to the passenger for losing their phone. I am surprised this company even exists. Also, this was a hospital business account that set up the ride but apparently I have to provide this information to get my phone back which how would I have this information? Why won't they contact the business account associated with it? They just do not care. Do not waste your time with this it will lead no where and complete misery. ​

I scheduled a Lyft ahead of time. Close to the scheduled pick up time, they sent me a message…read moresaying there was a closer driver and connected me to a driver to pick me up 15 mins before the time I scheduled. I canceled as I was not ready to be picked up and scheduled it for the specified time to arrive at the correct time. I was then charged a cancellation fee. I have tried to dispute it with Lyft on the app as this was their mistake, not mine, and it just says they found no issue with the charge without giving me the chance to explain. I also cannot find a phone number anywhere that lets me talk to an actual person about this.

I recently flew Delta in and out of Lexington, KY. I had no issues. Bags were even out by the time…read morewe got to the bag claim. Lightening fast!

Flew Delta from CVG to JFK to connect with our flight to Venice, then back from Florence to CVG…read more Professional crews. Very clean aircrafts. Food on the 8 hour return could not have been worse. Usually, I pack my own food, but neglected to do so. My mistake. It took two hours to go through Customs, apparently due to a new process instituted by Delta on (only) their international flights into CVG. Negated the early arrival of the flight. Be prepared and bring your patience. 3-stars due to this. 55 54