I believe this is my first time at LEX airport and I'm still in disbelief it took me 3 minutes to…read moreget through security despite all the stuff happening to the TSA agents and funding. This airport is very clean and despite our flight being delayed due to a bird strike we enjoyed our time at LEX.

I recently cut a trip super close and was so lucky to travel day before thanksgiving and not mess…read moreup my trip! My husband and I had meetings that ran over and managed to make it to the airport 10 minutes before boarding started for our flight. There was no wait and TSA was friendly and expedient in getting us through security (thanks pre-check!). This airport is always clean and with small terminals, it is easy to navigate. Best local airport!

Flew American on the way from Lexington to Charlotte. Due to this being a smaller airport, I don't…read morethink you're going to see any huge jets coming in and out of here (maybe during racing season). I will say, I haven't checked a bag coming into or leaving LEX, due to being in the area for a few days, so I can't say anything in regards to the staff at ticketing. Plane-wise, don't expect top of the line or brand spanking new, but the planes have been fine. I guess due to my shorter stature, I don't really notice not having a ton of leg room. I will say, I needed to gate check my carry on due to overhead/lack thereof for smaller planes, so that's a bit of a pain, when you just want to get off the plane.

We bought tickets through a third-party, Priceline. When we realized that we accidentally booked…read moreour flight a day before our cruise docked, we called the helpdesk to see if there was anything that we could do. We were perfectly fine for them to let us know because we booked through a third-party that their tickets were nonrefundable and non-transferable. Our issue was with the completely unprofessional attitude of the lady my husband talked to and the way she said good luck before she hung up the phone. We were not rude to her, but she was excessively rude and smug with us, and that is terrible customer service in my opinion.

I have flown Allegiant Air once a month for the past 2 and a half years. Lexington, KY to Punta…read moreGorda, FL. The good: cheap fights, the bad: 11 flight delays, the ugly: cancelled flight December 25,2022. The staff on the ground in Lexington has been very good. Conner was the BEST. The staff on the ground in Punta Gorda has been up and down. The TSA people in Punta Gorda are bullies, they are the only game in town, and they act like it. This can be fixed with better Management. What you tolerate you approve. The passenger is paying your salary. No passenger no job. The Flight Crews are as good as any in the air today. (I fly 40+ times a year with my job) Not perfect but it's a two-hour flight and they are polite and effective. The Allegiant card is a great deal if you are going to fly a lot with them. Here's my one Big Complaint: It cost $50 each way to fly my pet. Crammed under the seat in front of me. Often, I play less for my seat then the $50 for my dog. Pets should travel free or at a very, very minimum fee. That's all folks. See you the rest of 2023.

Flight # 3771 was one of the worst experiences I have ever had in my life. We had a big group and…read morewe were trying to get all of our seats situated and my daughter was in the wrong seat. I did not get her name but the female minority attendant was the most disrespectful and unprofessional person I've ever come in contact with. The Latino gentleman and the middle aged Caucasian woman were amazing. The woman I'm speaking about will be easy to point out by them as the Latino gentleman did not charge other members of our group because of how disrespectful your employee was. She was loud and invasive, she reached out as if she was to grab my daughters arm, she was not asked to help but stepped in and escalated a situation to the point where everyone in our group was extremely upset including my 5 year old daughter. I don't know who this woman was or why she has a job working with people but she is horrible. She looked to be in her 50s and like I said, the crew with her will know exactly who she was. This woman should be fired and should be banned from your airline. A simple mistake was turned into a major issue and something my daughter should never have to experience again. SHE ALMOST FORCED MY 5 YEAR OLD TO SIT WITH A STRANGER! To the middle aged Caucasian woman that came back later, thank you. To the Latino man that gave my friends their free drinks, thank you. To the woman who caused all of this, I hope you never work with people again.

Called to order a cab at 4:45am to get to the airport. Was 10 min from the airport and called two…read moredays before flight to set it up. Owner assured me they would be there. Uber is hard to find at that hour on weekends. Triple confirmed over call and two texts. Cab never showed up. He paid my friend and made it right after all this.

REVIEW UPDATE: You would think I'd be used to this feeling of being stranded by now with as many…read moretimes this type of thing has happened to me before. Needing BCC's service this evening I called the same number I've called numerous times before, This time I got a answering machine. I thought to myself no problem, he's so good he's just busy he'll call me back. That was was well over a hour ago, no call back:-( To even contact Uber you have to download a app. No cell phone no Uber. I have a spinal issue that makes taking a city bus a bit too painful, so a city bus is out. Hence the feeling of being stranded. As of this moment and time I give up. Good luck finding a good taxi service you an can always depend on. In the good old days it was Yellow Cab. Those days are gone.

Peer to peer, just want to thank William for his assistance with logistics and price quote. I'm a…read morelimo operator in Los Angeles and have clients who will now be flying into Blue Grass or CVG for work. Thanks to William, I now have a better understanding of the peculiarities of ground transportation in that marketplace owing to distance and operational hours. We have opened a door for future business. And as an operator, I know you'll find this hard to believe, we all screw up from time to time. Happy hunting!

Great Business. I've been extremely busy this month & have not stopped traveling! I was recommended…read moreto Lexington Luxury Limo by a friend and I could not be happier. The service was truly impeccable. Although I was only in Lexington for a day, deciding to have the limo company pick me up from the airport and it was probably my best idea thus far. Some relaxation in the back of the limo was exactly what I needed before the next meeting. I will continue to use Lexington Luxury Limo in the future.

Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

Erin and her husband were awesome. She is so full of energy and extremely knowledge about…read moreLexington history. I loved my tour to explore Lexington and enjoy some cocktails!

Erin and her husband were so fun to have a tour with! We had so much fun learning about history and…read moreeating different foods!! We had a blast.

I picked up a vehicle that my company ordered for me as I was heading from Lexington, KY to Joliet,…read moreIL. Upon arrival, I was the only customer and the employee working was the only one there. He had lots of trouble with the computer system and wrote me out a handwritten receipt. But then, alas, the car had signs on that the tire pressure was low but I couldn't figure out which tire, and then it kept flashing maintenance required. I expressed this to the employee, but he said, "I don't know how to work these new cars." ‍ Thank God, made it to my location safely and no tires were busted or out of air, since I wasted more of my time and money to fill in air and make sure each tire was filled to the rightful amount. Basically, budget & Avis aren't the best rental companies, and if you have a choice, go elsewhere. My review is strictly reflected on timely service, and the vehicle.

We had the worst experience ever. We reserved our vehicle a week early and got conformation. We…read morehad a flight in Atlanta in the evening and they called us 1 hr before we were to pick up the car and said they did not have the car, so we ask if they could accommodate us with another car and they said they didn't have any and did not explain or apologize. It left us scrambling with a short time to find another vehicle large enough for our group. Luckily we called Enterprise and they said if they did not have a vehicle large enough for our group that they would give us two vehicles for the same rental price. Thanks to them we were able to make our flight. I will never rent from Avis again and will tell everyone I know to not do business with them again. In the long run it ended up better, as we got the vehicle we wanted at a lower price with nice people. No thanks to Avis. O on your rating.

Booked a small SUV AWD at this Hertz location for my trip…read more My flight was delayed so it was 15 minutes before closing time for the location. Even though I had called Hertz corporate number and they said if your flight is delayed they'll wait for you up to 2 hours after the location closes. When I got there the customer rep said I was going to close up when it's closing time, so we were extremely lucky flight wasn't delayed any longer. First bad sign. I took the car that was given to me without asking whether it was AWD because it was late, I just assumed I got what I booked. I got Kia NIRO, later found out KIA NIRO models don't have AWD. Called Hertz and just got gaslighted by the rep on the phone for why I wasn't given a AWD: 1. i was given class B3, that's not AWD. OK that's your corporate lingo, how do I know what's B3 means. On my reservation I booked small SUV AWD 2. she started listing all the models that would be AWD, ok sure those are not the models that I got. I don't know much about cars models and features, why are you telling me this and how is this useful to me 3. just long back and forth of me telling her I booked AWD and was not given a AWD and she not giving a straight answer of why I wasn't given a AWD 4. I asked to talk to her supervisor and then was put on hold or she just went completely silent and never heard from her again. I hung up after 5 minutes of silence Terrible customer service The airbnb cabin I booked said they highly recommend a AWD to go up a steep driveway that's paved but sometimes could be really muddy or icy, and some of the days for the trip were very cold and wet. We did make it most of the way to the cabin but couldn't go all the way. Oh yes, return was also confusing. There were no more Hertz spots left in the rental car lot and I had no idea where I could park. It was 4:30AM and no employees around. One of the other Hertz customers returning parked on a spot that had those zebra lines close to the Hertz area so I just copied because I don't know where else I could go. Glad it worked out. Another customer was returning after me and she also circled around forever.

Extremely rude staff. Had an issue with not being able to reserve the car once I reached the desk…read more The process was squeaky clean online and I expected no problems according to the website. Anything I should've prepared beforehand should have been relayed to me somehow, but it was not. I needed the car to return home that day, but due to the inflexibility of the staff and their downright refusal to help my situation in the slightest, I walked out of there without a car stranded for multiple days. If you're looking for a sure thing, look somewhere else.