Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

I rarely give five stars but this is a good business. Got a confirmation a day before via text,…read moreshowed up three in the morning AHEAD of schedule. Got a text saying he was outside waiting. Pleasant conversation in the car. Chill and professional.

From the owner: At Lexington Express Cab, we prioritize your comfort and peace of mind. Whether you need a quick…read moreride downtown, transportation to the airport, or a chauffeured experience for a special occasion, we’ve got you covered.

ABSOLUTELY HORRIBLE !!!!! Bus was scheduled to leave lex ky…read moreat 230. It never showed. No one told us anything. Finally at 4 , someone appeared and said the bus will be here at 440 It never showed. Again, A lady appeared and said the bus may or may not show up at 7-730pm but I leaving so I'm locking the doors and you have to wait outside for 2 hrs. It was 30 degrees outside and I didn't have a jacket. I finally got a hold of someone on the phone and they said the bus will be there at 748pm. This is a horrible business!!!!! They need to be reported and something done. They kick people out in the freezing cold with no where to go.

Station is closed more than it is open. Do not bring an electronic ticket - print it at home and…read morebring it with you. Had to sit outside on the ground to wait for our bus, and it was not a pleasant experience. There was one poor little kitty in the station who seemed to be starved for attention. We left a can of cat food on the counter. Last trip, we took to Louisville for the State Fair. The buses to Louisville are operated by Miller Transportation, and the buses were spotless and the drivers were very kind.

Great top notch service. Very safe , clean, friendly, on time service. Needed to get to the dentist…read morehad car problems. Friend told me to call TLC they came in 10 minutes. I was early for my appointment. When I was finished they picked me back up took me to the pharmacy , and by KFC. They also informed me that they are not only medical transport that they will take you any place needed. Oh and rates are so reasonable I made them take a tip !!!

From the owner: The Play Lounge specializes in modern, safe, and stylish soft-play setups for toddlers and young…read morechildren. We create beautifully curated play environments for birthdays, weddings, showers, corporate events, and special celebrations, giving little ones a fun, engaging space while adults relax and enjoy the moment. Our setups are designed with safety and quality in mind, featuring cushioned flooring, age-appropriate equipment, and neutral, aesthetically pleasing designs that complement any event space. We handle delivery, setup, and takedown, making the experience hassle-free for parents and hosts. Whether you’re planning an intimate gathering or a large celebration, The Play Lounge brings playful moments, peace of mind, and unforgettable fun for your smallest guests.

When we were unable to get an Uber / Lyft ride, Mike came 30 min out of his way to pick us up and…read moretake us into Cincinnati. He was so kind and very reasonably priced. I recommend his business!

From the owner: Call to book. Quick service. Clean, Safe, Reliable. On Time transportation at your convenience!!…read moreDoing the Next Right Thing, Every Day!! Peace Love Hope Family!!

This company has some shady practices. Spoke to Bob for one event last year, quoted me a price and…read morethen closer to the event he finally sent me an invoice, which took forever to get, it was a higher price than agreed upon. Even though everything was done through text and I had proof. So I went with someone else. Being that last year's event was the same as Derby weekend I gave him the benefit of the doubt and attempted to reach out for our event this year. He quoted me a price, again via text but hadn't sent the invoice so I could put down the deposit. I questioned it and Bob assured me that we wouldn't lose the limo he had just been busy. 10 days later he texts me to say we can't have that limo and I quote "the Hummer was booked after we talked". You mean after we agreed and I was waiting for you to send me an invoice that you assured me we wouldn't lose just because you hadn't gotten to it? Seems shady. Bob did offer me two other options, a town car or a party bus at a higher price. I went ahead and booked with another company. I really tried to give them an opportunity to do right and not hold last year against them but I don't think they'll get a third shot at my business. I will say after I told Bob I booked with another company he offered to give gift certificate due to the inconvenience but I passed. Just be careful when booking with Bob's company.

Do not book through this company if you actually want to get on a party bus and to have a good…read moretime. First took them until 3 days before the event to get us our invoice. Then on the day of the event our driver texts us his eta but as he rolls up to the house he says the bus is now broken down and can't take us. It took 15 minutes for him to get a response from the owner on if they could send another bus. the solution was a bus that wouldn't arrive until our ride was supposed to end which didn't work because we were going to see a band. The offer for our troubles was laughable essentially a refund of our deposit and $100 off a future ride. Again do not book through this company unless you want to be disappointed.

A huge shout out to Big Blue Taxi for going above and beyond. Randy graciously went to Peterbilt to…read morepick up parts and make a delivery to my driver to ensure his truck will be repaired in a timely manner. He was able to save me some downtime and also some money. Thank you Big Blue Taxi! I highly recommend Randy whenever you are in the Lexington area!

Great service. i would definitely recommend to anyone in the Lexington, KY area.read more

Lost/stolen phone in vehicle from a hospital business account. I called the Hospital back and they…read morecould not help. I filed a police report which has not helped. Also, stayed on the phone for a whole day to figure out if they could retrieve my old phone back despite the fact I had a screen shot of the driver name, license plate number and description of the car. This also lead to nothing. I did some research and come to find out the number that the driver called me on was a masked Lyft number. Also, they get an incentive for "retrieving a lost phone $25" but no incentive to the passenger for losing their phone. I am surprised this company even exists. Also, this was a hospital business account that set up the ride but apparently I have to provide this information to get my phone back which how would I have this information? Why won't they contact the business account associated with it? They just do not care. Do not waste your time with this it will lead no where and complete misery. ​

I scheduled a Lyft ahead of time. Close to the scheduled pick up time, they sent me a message…read moresaying there was a closer driver and connected me to a driver to pick me up 15 mins before the time I scheduled. I canceled as I was not ready to be picked up and scheduled it for the specified time to arrive at the correct time. I was then charged a cancellation fee. I have tried to dispute it with Lyft on the app as this was their mistake, not mine, and it just says they found no issue with the charge without giving me the chance to explain. I also cannot find a phone number anywhere that lets me talk to an actual person about this.