My experience with Professional Expiditing was neither professional nor expedient. We were supposed…read moreto receive a shipment this week to our home. The dispatch services did not schedule an appointment with us for delivery. Instead the delivery driver showed up at our house, while we were at work. I missed his call because I was in meetings but soon called him back. He said that dispatch would reach out to reschedule the appointment, he couldn't bring it back then and that I had to be present because the delivery requires signature. I wait a day, no call from dispatch. So I call the driver back and leave a message, no return call. I THEN find and call the main office. The man on the phone (did not get his name but now realizing that I should have) was very nice, said my package was there and I could schedule a redelivery or come and pick it up. To reduce any more snafus with the order, I opted to pick it up, specifically asked what hours they operate for pickups so that I can plan accordingly. He said "pretty much All of the time." I asked for clarification and he said "yes, someone is here all of the time". My husband and I rearranged our evening (it's 8:30 pm for reference) and made the trip to pick up the package. The person in the office had no idea what we were talking about and said "no one would have told you that we are open all the time. That's not how we operate". Basically calling me a liar, multiple times. Why would I have dropped everything to drive across town to pick up a package THAT WOULDN'T BE AVAILABLE...like I have nothing else to do with my time. I'm irate. I could tell that the guy behind the counter was trying to be professional but it did not come naturally to him as I got the immediate impression - before he heard our story or what we were there for - that he would not help us at all. From there he was terribly rude. So...I still don't have the package and will have figure out another time to make the trip to pick up something that only I can sign for. I will do everything possible to avoid using Professional Expiditing in the future and would advise the same to anyone else.

I have used Professional Expediting for over 7 years and the quality and efficiency of their…read moreservice has far exceeded my expectations at every point. They are professional, efficient, willing to adapt to specific scheduling needs, able to make quick arrangements and keep deadlines. I have never been unsatisfied with their work or displeased with the level of care and consideration they have shown in the process. As the owner of a company that needs dependable and expedient delivery service multiple times a year, I can say without hesitation that we will be remaining customers of Professional Expediting!

They are super reliable, have clean cars, and try to make it on time to the best they can! Can't…read morereally help when they are super busy, makes it hard for them to know a certain time frame!

I needed a courier to deliver a script from the printer to the producer, but I'm in LA and the…read moreprinter and producer are in Lexington. I YELPED a courier and Chris at Direct Express answered the call. Since I was unfamiliar with Lexington, I simply gave him the requested info, cc over the phone and that was it! He took care of everything and sent me a signed receipt, all within 2 hours of calling! Amazing! He took the time to answer my questions, and is a man of integrity who stuck to his word and got my papers delivered that day. I highly recommend Direct Express Delivery to anyone who has ANYTHING to get delivered fast!

I am three hours away from Lexington and needed something picked up at Fedex the next day and…read moredelivered to a meeting. Jim and Chris were SO nice and helpful and went way above and beyond my request. They actually got everything delivered early and made me look like a hero to my customer:) In a world where customer service is not always a priority any more, this was spectacular. I highly recommend them.

Notarized several documents for us. Appreciate his patience working with us. He was very kind to my…read moreparent and helped to explain the process.

My husband was stuck in Shelbyville, Kentucky. We live in Texas. Frustrated calling around to text…read moreservices and attempting to secure an Uber, is an understatement. Lorenzo came through, and picked my husband up at 2AM. It was a blessing after having been calling for hours and having most not answer the phone. Thank you to he an his fiancé; I finally felt safe going to sleep knowing that they were taking care of it.

Supposedly found termites during inspection and sent me pictures that didn't match my house…read more Another inspector found no evidence of termites. Then recommended by my realtor to complete the treatment, but under a different name. Very shady.

As a realtor and customer, I can't say enough good things about this company. Not only will they…read moresend someone out quickly, but they are always thorough in their reporting and the price can't be beat! Thanks Chris for all you do to aid us and our clients in the closing process! Shannon Dodd Rector Hayden Realtors

The nicest and got the job done so thorough so glad she was the one that made it out and able to…read moretext!

I called for a short notice pest inspection and someone was out the next day. The tech was…read moreresponsive to my text messages and we paid the bill online. They also have access to the Supra which is handy for realtors. Thank you!

By far the best Self storage experience I've ever hadBtand new facility, fully automated, you can…read moreopen the gate and unlock your unit with your phone! friendly helpful staff and Locally owned! you can manage your account totally online, pretty cool. I used the free truck to move in. I'll probably keep my stuff there for awhile.

Very unlikely you'll get a reply from a email after becoming a customer…read more Employee at front desk seems to be the owner because that's basically what she says Reliable 1/5 I've been locked out multiple times One time I was locked out for over 5 days they didn't pro rate or anything and it took them 3 days to even say anything about it. I highly recommend go else where if your running a business Security 1/5 I had a customer tell me hey man your unit was left wide open for a while day They access data on your cell phone thru the app My first two weeks I barely had any access to my unit They have a wide open fence in the back so someone can just enter sideways from the street The units are not complete units. So there is like a 1 ft gap from the wall to ceiling meaning your neighboring units can take a ladder and crawl into any storage unit thru want. The storage units shake so you'll come in and boxes laying all over the place bc the storage units are flimsy and literally sway with the wind so hope you have nothing valuable stacked up I asked employee if your storage is with out power for 30 days and I don't have access do I still have to pay. She said yes. Major major problems and the girl at front desk is extremely nice till a problem arises and she plays clueless but also says she is basically the owner bc she said she's only one I can talk to you. She verbally lied to me 3 times as a consumer I'll post pictures of how many flaws this place has in a couple of days. Like I said awesome but until you actually notice things is when they become a corporation It's all electronic and good luck with that lol they have zero I mean zero protection for you as a consumer their app is outrageously bad and invasive