It's always been a great business model! So easy and convenient and usually needed at a time when everything else is anything but convenient! My recent experience proved to be excellent. At the last minute found myself needing a car...husband out of the country, not knowing my neighbors and not having friends nearby, having Enterprise a call a way was total peace of mind. My experience at the Oconomowoc location was awesome. From the first reassuring and efficient call to the pickup a short while later, I was in a car and on my way within the hour. Shoutout to the staff in Ocon. everyone was friendly, attentive, competent and helpful. Big thanks to Nate for his kindness and professionalism. Such a personable young guy! read more

This place has excellent customer service! We were very happy with Marley, as she went the extra step to meet us at our dealership, when we were having our car serviced for a few days. The other ladies at this site were also extremely kind and helpful. My son actually lost $20 while we had a short wait in the lobby and they were kind and honest enough to return it to him. It's the little things that make a big difference and I feel this team went the extra mile to make our experience the best it could be. It's hard to find good customer service these days and we were very happy with this group! Keep up the good work! We appreciate you!! read more

The staff are quite friendly; this location's policy though of charging an extra $300 onto my card just in case, is a no go. This "pending" charge sat there a week after I returned the car and paid my $55.00. I'll avoid them in the future. For example, I rented an Enterprise car for 8 days in Phoenix, and was not charged a pending fee. read more

Enterprise Rent-A-Car - Car Rental Near Me - Oconomowoc, Wisconsin

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I recently used Enterprise to rent a car while mine was in the shop. They luckily had a rental that is the same model as my own car, but a few years newer. It was easy peasy getting the rental! When I returned the rental, I made sure to call ahead of time and let enterprise know that I would need a ride to the body shop. When I arrived at enterprise, the SWEETEST woman greeted me, checked the rental, and volunteered to drive me to the body shop herself! I can't remember if her name was Myla or Myra, but she is the reason I'm writing this review! Thank you for your kindness towards me! You are very appreciated! read more

They boast "We'll pick you up!" The caveat...if you're a fifteen minute ride away. Then I'm told they can drop off at Gerber auto repair. All set. I call GerberAutoRepair they okay it. Enterprise calls me to state they can't drop it off if I'm not having my car repaired their...what? They surely do not believe in customer service. Keep in mind I was 2 miles from Gerber. You can't swing over and drop it off? read more

Rented a vehicle through insurance during a repair. Had to pick up the vehicle a few days early due them having no availability on day of repair. Later found out they were charging us directly for the extra days and was never communicated that could be an issue when we schedule the time. When I called to question, they were VERY rude and somehow tried to shift blame to me. Apparently they aren't responsible for communicating what is being charge, you the customer should know. I would avoid if possible. read more

Absolutely horrible experience. Will never rent from this location again. Got there to get our rental only to find out it was "cancelled." They said we called and cancelled which we absolutely did not because we had a trip to Florida planned. When I logged in online my reservation was visible and when we called their corporate office they could also see our rental reservation was still active. There was never an apology or admittance that they may have made a mistake. Then they said our reservation was for the day before which also was a lie. Sat there all day with our 4 year old with everyone else getting rentals but us. Customer service at their 800 number tried to help us several times but this location again did not get us a rental even though they were supposed to expedite us. Super disappointing, would absolutely not recommend. Horrible customer service at this location, don't risk it get your rental elsewhere. My 4 year old was crushed. We ended up getting a rental 10 hours late but not from this location. Look elsewhere for a rental vehicle. read more

These people try to get me to pay 5k for hail damage. Guess what that's false because it states it happened days later. I had another car that I bought from the dealership. I am going to be going to triple BBB complain to corporate. I also have a disability you take advantage of me even after my car accident I had my brain was not even thinking right. You will hear from me btw I write Ethics that goes all over the world. I guess I'm the one thing you should have not gotten false info. I have several weather reports and checked the vehicle after leaving it with your people. False information and unethical practices. I run a ethical organization business. I will never do business with your people again. I am disappointed that I have to sit here a month later write this for people. My word will reach the press. You take advantage of someone who went through heck , now ACT OF GOD WILL DEAL WITH YOU. WORLD WIDE LOVE AND CONSULTING LLC THE ETHICAL BUSINESS read more

Enterprise Brown Street is great. The location is ideal for us, customer service is friendly, pick-up and drop-off speedy. I'm so grateful to have this company in our local area. read more

They were courteous, could answer all my questions, thorough in their planning for my trip for a one way car. They took care of all my needs from start to finish. read more

obviously this piece of shot company don't care that they almost killed me and my family in a fucking car fire so now we play my way seen how you can't fucking answer back or make a phone call see you in courts i will be suing for $2000 back on the rental plus cost of hardships we have gone through oh and dot will be getting a call to inspect your entire fleet of cars myblaywer is gonna be pushing to shit your location down permanently its mot safe workers dont car if cars are safe so like you fuckers did to me i hope you almost doe in your fucking car with your family read more

Terrible experience. Reserved a car online, was dropped off at the address in the reservation which was a satellite of this one. No one was there. I called the number on the window only to find out that my car was not available (this office). In fact, no cars were available. Apparently "a glitch in their reservation system". I was left stranded and the Enterprise representative could do nothing to help me. read more

Great people; friendly and knowledgeable. It is a smaller location so sometimes there is trouble getting a car, so make sure you give plenty of notice. read more

This location is a bit out of the way (at least for me it is). In spite of that, the staff is always helpful and efficient in getting me on my way. They do all that they can to be sure that you love the car that you are driving. read more

Excellent service, positive attitude and professional throughout. Rented a Minivan to tote around some weekend guests and then re-rented the same vehicle for almost a full week as I had damage repaired on my personal vehicle from a parking lot mishap.They stayed in touch (Taylor) and made sure everything was going great with the rental. Which it was! read more

We LOVED the car we finally ended up & would rent again but would doublecheck availability prior to pickup as I reserved 2-3 weeks ahead of time for an intermediate car for a 2,000 mile trip as we wanted good gas mileage and when we arrived the only thing left was a mini-van. (after debating as to whether we would exchange at another Enterprise which would have been a big inconvenience or skip the rental altogether and take our own vehicle they were able to find us a car). On the way we had to stop for an oil change as the maintenance light came on & also had to wait for 2 new tires but Firestone was pretty quick - just a minor inconvenience on the way to our destination. Staff we encountered at both Enterprise & Firestone were very friendly. read more

What ever you do - do not forgot anything in the car as you will not get your forgotten merchandise back. I accidentally left a very very large IKEA bag in the trunk with over $200 of dishes in it. Hard to miss!!! I noticed immediately that I had forgotten it and called and left a message on the answering machine within 10 minutes of my departure. This was on 4/13 - since the following day was good Friday I waited till Monday to stop back to pick up my back and was told they never even looked in the trunk before they gave the car to another client. Now of course I am being told by the same employee that he did look in the trunk and their was no bag. Funny how the story changes now. Will never ever rent from them again!!! read more

This Enterprise store goes out of their way to make sure your rental is ALL you expect it to be. Brian and the crew here are among the best. We rent from Enterprise whenever/wherever we travel and this shop ALWAYS goes above and beyond the "extra mile" . Four Stars for sure. read more

Friendly environment and service options, I was rental Buick, somehow ask me upgrade of Hyundai Santa Fe. Because of my cast boot on right foot and comfortable for me to sit. Also I am owner older Santa Fe, too. read more