I have always received professional customer service from this location in the past 10 years. Great local establishment in North Platte NE. Easy pick up and return service. Gave me a ride to and from Firestone ; as my car was being repaired. Will definitely use in the future. RJellison read more

Terrible service. No care for customers. Rented a car that had a check engine light come on and was told there were no cars available to accommodate my needs because they were reserved for someone else even though they were sitting in the lot empty and ready. They just didn't care about me anymore as I had already paid and they would rather get money from the next person rather than provide good customer service. Do not use this one read more

My neighbour made reservation on a monday. Went to get car and they didn't have a car for him. Each day he would check and there were no cars for him. He called corporate. The manager was unresponsive to his problem. She was not professional and her hair was stringy and needed a wash. Very unprofessional appearance and attitude.​​ read more

I made reservations for a car, and then tried calling for a few hours to get picked up. They never answered the phone. Pickup was fairly easy. I dropped the car off at a different location. It needed to be back by 9:30a for a 1 day rental. I was there and done by 9:19a. That place told me my total, and it was correct. I had to take an Uber home as they only had 1 person working. That afternoon I was billed again. I looked at the North Platte location had changed my drop-off to 1:19p. Again this location wouldn't answer the phone. I called Enterprise corporate and told them that I had Uber receipts to prove that I was done before the required time. They "contacted North Platte and it would be taken care of". If you have to use them, keep receipts, and proof drop-off times! read more

They are charging us for a repair to the door that was caused by what was put on roads for ice and snow. A little clip must have been loose and I did not notice since I did not open up the passenger side door when picked it up to see the already damage to the door. They lied to us and told us they were not filing a claim , now they are charging $2300! read more

The North Platte Enterprise Manager was very accommodating to me when my car broke down in Stapleton, NE. She arraigned a driver to get me a rental car in North Platte. Started at 11:00 am got all worked out by 2:00pm. I have been a client of the location and they have always gone the extra mile to provide great service. Thank you! read more

The staff is really personable and sweet. My reservation got messed up and I ended up having a wonderful conversation with the service team members while we tried to fix it. Then the next day when I brought the vehicle back they gave me a ride back to the dealership where we had a little bit of karaoke sing off! I would highly recommend anyone looking for a rental car to try here. Thanks again crew! read more

Every once in a while you'll get service that is beyond expectation; that's what we received from Haley at Enterprise. Although very busy, she welcomed us as we walked through the door. She was very friendly and a breeze to work with. She was very detailed and efficient in explaining everything about our car rental. After finishing the paperwork, she guided us to our car and explained how to operate the car better than most car salesman! Haley is a true professional, and Enterprise will always get our business in North Platte because of her. Thanks, Haley! p.s We also think she should be on the radio with that voice! read more

Worst experience ever and I'd give them 0 Stars if I could. Insurance reserved a mid-sized vehicle for me while my vehicle would be getting fixed. Enterprise called within minutes of the reservation to confirm the size of the vehicle, date, time, and location of where they would deliver the rental vehicle. Enterprise called the night before to confirm everything, even asking if I'd prefer an SUV over a car. I dropped my vehicle off at the auto body shop and no rental vehicle. I called Enterprise 12 minutes after the agreed time and left the associate a message. Twenty minutes later, no response and I ran...RAN...4 miles home so I would not miss my scheduled work meeting. Enterprised called when I got home and told me three different stories including "sorry...we didn't intend on delivering the vehicle." They're slogan should be changed to "Enterprise, we'll leave you stranded." read more

Very happy I chose Enterprise over the 2 other rental companies in the area. My warmest regards go to Amanda. Amanda definitely helped me during a very stressful time, she was very helpful and aware to my reason for rental. Great experience 5 stars 10 points. Thanks Enterprise Thank you Amanda. read more

A lot of confusion and misinformation. We finally got on the road. This is the first time we have ever had an issue. The person who helped us seemed new and unsure. She even emailed us the incorrect confirmation the night before. We would still use them with a different employee read more

We came in to rent a car and Haley was so friendly and got us the perfect car! We were so impressed with how quick and easy the whole process was. We were in and out in 15 minutes - and with my two pre-teens waiting it was super helpful I highly recommend them. read more

Don't expect them to hold a car if you make a reservation. I had a reservation over a week in advance and they called 15 hours before my reservation to tell me they didn't have a car. There wasn't enough time to make other arrangements because it was late afternoon when they called. Don't plan a road trip, reserve a hotel, or make any appointments if you need a car from them because they do not know how to honor reservations. read more