I have always received professional customer service from this location in the past 10 years. Great…read morelocal establishment in North Platte NE. Easy pick up and return service. Gave me a ride to and from Firestone ; as my car was being repaired. Will definitely use in the future. RJellison

Terrible service. No care for customers. Rented a car that had a check engine light come on and was…read moretold there were no cars available to accommodate my needs because they were reserved for someone else even though they were sitting in the lot empty and ready. They just didn't care about me anymore as I had already paid and they would rather get money from the next person rather than provide good customer service. Do not use this one

I cannot say enough good things about Thrifty Car Rental at the North Platte airport! I was due to…read morearrive on an 11 pm flight, so an employee called me with instructions on how to access the car keys through a lockbox. As it turns out, my flight was delayed until the following morning, so I called the car rental to let them know I'd be a day late. They were very accommodating and helpful. The car was excellent and the service was superb!

This location rocks! It's one of only 2 rental car companies that have a location at the North…read morePlatte airport (LBF). My flight was delayed over 1.5hrs coming from DEN and I was worried that the counter wouldn't be open because they are supposed to close at 10:30...which is supposed to accommodate the last flight in. Well, that was my flight, but it was delayed! I tried calling, but just got a voicemail so I arrived not knowing if I'd be getting my rental. Well, to my surprise and joy, Dennis was there waiting for me! I was the only reservation Thrifty had for that night and he came in specifically for me and was aware of the flight delay. Now THAT is what you call customer service. Not only that, but he was helpful and gave me some points of interest to check out while there. Thank you Thrifty and thank you Dennis!

Not Good. No Bueno. Terrible. I was certain that I did…read moreeverything right, I was prepared. I made the reservation on Hertz.com. I had big big plans and Hertz was the lynch pin. If Hertz fell through, I was screwed. Boy did they fall through. On the morning of the reservation I rushed over and arrived at the exact time their website said they opened. They would not arrive and open until a full hour later. The lady behind the desk was unpleasant from the moment I exclaimed "Good Morning". She tried to ignore me, but that was impossible, I was the only other person in the entire place besides her. Upon looking up my reservation she simply said "I ain't got no car for you" and slowly turned around and retreated to an office. End of conversation. I was screwed. I do not recommend this Hertz location. Do Not waste your time.

I'm looking to help save anyone from trying to rent a vehicle from Hertz @ North Platte regional…read moreairport. Heads-up - don't rent here, it's full of problems. We had a reservation we made @ Hertz.com, unlmited mileage and about a $30'ish dollar a day. Upon arrival at the North Platte regional airport I went to pick up the car. They quizzed me on where i was going to drive, how often, was it for work or was it personal. They said unless the rental is 100% work they wouldn't honor the rate hertz had quoted me. They also said "we don't have the SUV that Hertz confirmed for you. they said they knew they didn't have an SUV but figured they'd call me when i arrived. The rate quadrupled and unlimited mileage is off the table. They were rude as they explained they are a Hertz "licnesee" and not Hertz locations and that hertz does not communicate or check with them on cars and rates. Bottom line, don't bother renting from here. This place is not helpful, blame Hertz for everything and will tell you they aren't honoring Hertz. BUT, the big yellow sign at the counter is Hertz. I have no idea why Hertz corporate does business with this particular Licensee.

Joel and his crew are best of the best! I work in Commercial insurance and we recently had an…read moreelderly ladies vehicle damaged in an auto accident. This occurred on December 23rd 2024. I received a positive recommendation and called Kershner's - They treated the customer with the upmost respect and went above and beyond. Its refreshing such forthright and honest businesses like Kershner's Auto Korner, still values - quality service. Thank you, Thank you!!