My rental had a flat tire. Road side assistance advised me to go there to swap a vehicle instead of…read moregetting the tire changed. The woman to the far left told me I could swap it out for a small vehicle. I agree. I waited a while and then she told me to go to Firestone. I was reluctant because both places were about to close soon. I went to Firestone and they couldn't do the work to my car because nobody from the enterprise would approve the work order or answer the phone. Don't go to this location. The women there don't care.

My mom rented a car for 4 days Friday July 17 5:30pm to Monday July 20 5:30 for a family trip /…read morevacation to North Carolina so i checked in and made a reservation and everything. So when the day came on Friday to pick it up my mom had to leave work early and she got there on time . When she went in to pick up the car they said the car wasn't there for me that the other person who rented it still has it but beforehand they didn't call her , email her or text her saying the car wasn't ready . So she had to pay a whole bunch of money to find another way to get to North Carolina and my thing is if somebody else has the car rented the car shouldn't be on the site for someone else to rent because 50/50 of the time they don't bring the car back on time . Thank you for your concern !

What has amazed me over the last few car rentals is how Team Lamar and Team Taylor consistently…read moreexceed all my expectations. What could be a stressful situation they finds new ways to make the experiences seamless and worry free. Kudos to my local Enterprise location. Keep Up the great work. #UPGRADE

Enterprise rent a car in Stockbridge is so difficult and horrible to deal with. They call and…read moreconfirm your reserved rental and even go to the extent of confirming they will "most definitely" have that vehicle you requested. Then you get there to pick it up and they have absolutely nothing available, especially the one you reserved. They are nothing but liars and have no morales. I would not even give them a one star. Do your research! Terrible place to do business!

Clean cars Easy access to pick from your preferred row…read moreEasy in and drop off Nice team Traffic was intense but car was fabulous

This was by far the most frightening and unacceptable rental car experience I have ever had. After…read morereceiving the vehicle from National Car Rental in Atlanta, I discovered a firearm left in the back seat and what appeared to be blood on the driver-side door. I was genuinely terrified for my life. I had no idea who the firearm belonged to, whether it had been involved in a crime, or why there appeared to be blood inside the vehicle. No customer should ever be placed in a situation this dangerous. National clearly failed to properly inspect and clean the vehicle before handing me the keys. This was not a minor cleanliness issue or inconvenience. It was a serious safety failure that could have resulted in devastating consequences. A firearm should never make it through National's vehicle return, cleaning, and inspection process and into the hands of another customer. I am extremely disappointed, disturbed, and traumatized by this experience. National needs to investigate exactly how this happened, take responsibility, and ensure no other customer is ever put in this position. I will never forget how scared I felt, and I would strongly caution others before renting from this location.

They were so busy that we left and went to Fayetteville. If I had not had to use them through my…read moreinsurance company, I would have gone with another company that is closer and not as busy. In their defense, they are in the parking lot of a car dealer/repair shop. However, the line was to the door. It was about 20 minutes per person and there were about 25 people scattered around the room waiting but I'm not sure what they were waiting for.

To Hertz Corporate Customer Relations,…read more I am writing to formally escalate a serious customer service and vehicle quality concern regarding my rental experience on September 16, 2026, at your Morrow, Georgia location located at 6850 Mount Zion Blvd, Morrow, GA 30260. As a long-standing Hertz customer and Gold Member, I am compelled to bring this matter to your direct attention because the experience I received was not merely disappointing, it was entirely unacceptable and unworthy of the Hertz brand. I arrived at the branch to pick up a rental vehicle for an important business trip to Statesville, North Carolina. My company had arranged the rental through Hertz, and I expected a professional, efficient experience. Instead, what I encountered was a branch that appeared indifferent to customer service from the moment I walked through the door. Customers entering the facility were not acknowledged, communication was minimal, and there was a complete lack of urgency from the staff. After waiting approximately one hour to be assisted, I was informed that the vehicle I had reserved was not available. I was then offered what was described as a complimentary upgrade to a Toyota 4Runner. While I appreciated the effort to provide an alternative vehicle, the delays did not end there. I was required to wait even longer while the vehicle was cleaned and prepared. Given that I was traveling for business and operating on a strict schedule, the continued delays were frustrating and unacceptable. Unfortunately, the most serious issue arose when the vehicle was finally presented. As I began loading my belongings into the Toyota 4Runner, I was immediately met with a strong and unmistakable odor of marijuana throughout the vehicle. The smell was overwhelming. There was absolutely no question regarding the source of the odor. It was evident the moment the door was opened. I immediately reported the matter to the Hertz employees on duty. Two employees came outside and stated they could not smell anything. Frankly, I found this response unbelievable and dismissive. The odor was so obvious that anyone entering the vehicle would have detected it. Rather than taking my concern seriously, I felt my complaint was discounted and ignored. Compounding the problem, I was informed that no replacement vehicles were available. As a result, my company was forced to secure a vehicle through another rental provider at the last minute so that I could continue my business trip. Due to the excessive delays and Hertz's inability to provide a suitable vehicle, I arrived late to an important business meeting. Beyond the inconvenience, I am deeply troubled by the potential consequences had I accepted that vehicle. Had I been stopped by law enforcement while operating a vehicle that smelled strongly of marijuana, I could have been subjected to unnecessary scrutiny, embarrassment, and reputational harm through no fault of my own. Likewise, had that odor transferred to my clothing before attending professional meetings, customers, colleagues, and business partners could reasonably have questioned my professionalism and judgment. No customer should ever be placed in such a position. What makes this experience even more concerning is the apparent lack of branch leadership. At no point was the Branch Manager available to address customer concerns or assist in resolving the situation. Effective leadership and accountability were noticeably absent, and the overall customer experience reflected that reality. I have shared these concerns with our corporate travel team and several business associates because this experience raises serious questions about vehicle inspection standards, branch management oversight, and customer service practices at this location. As a loyal Hertz customer, I am disappointed that I was treated as though I was creating a problem rather than reporting one. The reality is simple: Hertz failed to provide the reserved vehicle, failed to provide an acceptable substitute, failed to adequately address a legitimate vehicle concern, and ultimately failed to fulfill its obligation as a rental provider. I am requesting: A formal investigation into this incident. A review of vehicle inspection and cleaning procedures at the Morrow, Georgia location. A review of customer service practices and management oversight at this branch. Appropriate compensation for the significant inconvenience, business disruption, and unacceptable customer experience. To be clear, this was one of the worst rental experiences I have encountered as a Hertz customer. The service I received was inconsistent with the standards Hertz claims to uphold, and it has severely damaged my confidence in both this location and the brand as a whole. I expect this matter to receive prompt attention and I look forward to receiving a formal response outlining the corrective actions that will be taken. Sincerely, Guss Bodison Hertz Gold Member

I scheduled a one way rental truck and I arrived at the location, and they did not have the truck…read more Did not even get me another truck. I had this out of state move planned for a month or two now. It cost me a lot of money since Budget did not have the truck. I will not rent a truck or a rental cars from them anymore including when I'm renting for a business trip. I still can't believe budget did not have the truck. When someone is moving it takes a lot of planning and other considerations like paying people to help and several other factors. Also, I went back and forth with customer service while at the location and still did not get any answers when the booking was completed online. Never again...

Most probably the easiest place to rent a vehicle in Atlanta but the customer service desk is very…read morevery lack luster. I hate to spend my money at a place where the employees make you feel like they are doing me a favor for the service I'm paying for. They have a great assortment of cars available if you can just muster the paper bag personality of the front desk. Didn't even get a thank you or bye as I was leaving. Smh

Do not rent vehicles from here. I prepaid for a vehicle, went to pickup and then returned. I took…read morepictures and videos prior to getting in the vehicle and upon returning. Employees have no knowledge of their inventory. I returned the vehicle and it was inspected by an employee who said I was good. I leave and my $41 receipt became $94 because they charged me for a full tank when the rental was not given to me with a full tank. I filled it back exactly where it was upon pickup. Customer service here is no good.

This location is ridiculous. DO NOT COME HERE FOR RENTALS, i had booked a car through the uber app…read morethat connects to avis and when i went to the location the ladies who work there told me i needed to go to the location in morrow. Since they dont do uber, which doesnt make sense cause the pick up was for this location specifically, they didnt even try to attempt to call the other location if they had any cars for me. When i took another uber to the morrow location the lady there who was nice enough to help me out, that location didnt have cars either, so she had called the stockbridge location and spoke to a manager claiming "its not on us and that i should of called to verify if the morrow location had cars" and the manager on the phone from the stockbridge location was very nasty and rude to the lady who was trying to help me out. But my point is DO NOT COME TO THIS LOCATION! Customer service is horrible and will not even attempt to help you. I will be calling corporate about this location as well

I contacted Mr Lew after being screwed over by Hertz @ the ATL airport. Mr Lew helped me get a…read morerental quickly and with no hassle. My rental was clean and suited my purposes perfectly. This location is convenient to lots of shopping & restaurants in the area as well as South Lake Mall. My rental experience was convenient, hassle free and without any problems. Next rental I need will definitely be from here! Shout out to Mr Lew!

I have used Sams car rental twice and I went back because of the manager Lew. He was cool and…read morehelpful. I can get a rental car any where, so the way I am treated by staff is very important. Lew was 5 star dude, so I will keep using them. Caliph

I received an email from customer service which stated, " ... situations can sometimes develop that…read moreprevent us from honoring a reservation." My response, "... it is unacceptable that any of your customers would be stranded without a vehicle, which is what occurred in my situation." We have our phone numbers listed on the reservation and a simple phone call should be made so that we can make other arraignments.

Please do not call this phone number. It's private cell phone number. Hertz mistakenly put my…read morenumber on their website and REFUSES to help me remove it.

I would like to thank the Manager, Mr. Anthony Passard , and his team at Enterprise Car Rental, 450…read moreSenoia Rd Fairburn, Georgia 30213, for assisting me on Tuesday March, 4, 2025 thru Monday , March 10, 2025. The service that you and your team give is "OUTSTANDING". You and your team make Enterprise Car Rental in Fairburn, Georgia SHINE! I really appreciate your service ! S. W.

From the owner: Need a rental car in Fairburn, GA? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Senoia Rd location today.