They were so busy that we left and went to Fayetteville. If I had not had to use them through my insurance company, I would have gone with another company that is closer and not as busy. In their defense, they are in the parking lot of a car dealer/repair shop. However, the line was to the door. It was about 20 minutes per person and there were about 25 people scattered around the room waiting but I'm not sure what they were waiting for. read more

To Hertz Corporate Customer Relations, I am writing to formally escalate a serious customer service and vehicle quality concern regarding my rental experience on September 16, 2026, at your Morrow, Georgia location located at 6850 Mount Zion Blvd, Morrow, GA 30260. As a long-standing Hertz customer and Gold Member, I am compelled to bring this matter to your direct attention because the experience I received was not merely disappointing, it was entirely unacceptable and unworthy of the Hertz brand. I arrived at the branch to pick up a rental vehicle for an important business trip to Statesville, North Carolina. My company had arranged the rental through Hertz, and I expected a professional, efficient experience. Instead, what I encountered was a branch that appeared indifferent to customer service from the moment I walked through the door. Customers entering the facility were not acknowledged, communication was minimal, and there was a complete lack of urgency from the staff. After waiting approximately one hour to be assisted, I was informed that the vehicle I had reserved was not available. I was then offered what was described as a complimentary upgrade to a Toyota 4Runner. While I appreciated the effort to provide an alternative vehicle, the delays did not end there. I was required to wait even longer while the vehicle was cleaned and prepared. Given that I was traveling for business and operating on a strict schedule, the continued delays were frustrating and unacceptable. Unfortunately, the most serious issue arose when the vehicle was finally presented. As I began loading my belongings into the Toyota 4Runner, I was immediately met with a strong and unmistakable odor of marijuana throughout the vehicle. The smell was overwhelming. There was absolutely no question regarding the source of the odor. It was evident the moment the door was opened. I immediately reported the matter to the Hertz employees on duty. Two employees came outside and stated they could not smell anything. Frankly, I found this response unbelievable and dismissive. The odor was so obvious that anyone entering the vehicle would have detected it. Rather than taking my concern seriously, I felt my complaint was discounted and ignored. Compounding the problem, I was informed that no replacement vehicles were available. As a result, my company was forced to secure a vehicle through another rental provider at the last minute so that I could continue my business trip. Due to the excessive delays and Hertz's inability to provide a suitable vehicle, I arrived late to an important business meeting. Beyond the inconvenience, I am deeply troubled by the potential consequences had I accepted that vehicle. Had I been stopped by law enforcement while operating a vehicle that smelled strongly of marijuana, I could have been subjected to unnecessary scrutiny, embarrassment, and reputational harm through no fault of my own. Likewise, had that odor transferred to my clothing before attending professional meetings, customers, colleagues, and business partners could reasonably have questioned my professionalism and judgment. No customer should ever be placed in such a position. What makes this experience even more concerning is the apparent lack of branch leadership. At no point was the Branch Manager available to address customer concerns or assist in resolving the situation. Effective leadership and accountability were noticeably absent, and the overall customer experience reflected that reality. I have shared these concerns with our corporate travel team and several business associates because this experience raises serious questions about vehicle inspection standards, branch management oversight, and customer service practices at this location. As a loyal Hertz customer, I am disappointed that I was treated as though I was creating a problem rather than reporting one. The reality is simple: Hertz failed to provide the reserved vehicle, failed to provide an acceptable substitute, failed to adequately address a legitimate vehicle concern, and ultimately failed to fulfill its obligation as a rental provider. I am requesting: A formal investigation into this incident. A review of vehicle inspection and cleaning procedures at the Morrow, Georgia location. A review of customer service practices and management oversight at this branch. Appropriate compensation for the significant inconvenience, business disruption, and unacceptable customer experience. To be clear, this was one of the worst rental experiences I have encountered as a Hertz customer. The service I received was inconsistent with the standards Hertz claims to uphold, and it has severely damaged my confidence in both this location and the brand as a whole. I expect this matter to receive prompt attention and I look forward to receiving a formal response outlining the corrective actions that will be taken. Sincerely, Guss Bodison Hertz Gold Member read more

I arrived at 5:45 PM and was turned away by an employee in a Hertz shirt who claimed the location closes at 5:00 PM -- yet the hours listed online clearly show 6:00 PM. To make matters worse, the hours on the door had been scratched off, leaving customers with no way to verify the correct closing time on-site. Staff were standing around with nothing to do. This feels less like an honest mistake and more like a deliberate effort to close early without accountability. Save yourself the trip and call ahead. read more

Hertz - Car Rental Near Me - Morrow, Georgia

0 stars 0 stars So unprofessional. Even if the vehicle free FIRE THEM ALL real Talk .. enterprise across the street does not discriminate against their own kind . Walked in greeted nice Hertz left me at the counter for 5 min then said " oh u looking for us" WHAT??? A lot of sarcasm from the employees. No uniforms , loud music - just a NO ... not worth it read more

Absolutely horrible service. The employees can care less on how they treat you. It's a terrible place to rent a vehicle

Was up there to rent a car thru my insurance and I bought a gift card of $50 dollars in a white envelope and i accidentally left it.. when i realized, I called up there and they told me it's not there. Mind you I was in there 5 minutes prior. read more

i rented this car for 62 days having paid every week to renew, I go to get another contract and they took 2170.52 from my account and no one told me the additional fees They did this to me before without telling me of additional fees. Why would I overdraft my own account. Hertz is dirty underhanded and sneaky. That was my rent money I cant sleep in a rental car. Plus they had charges that I knew nothing about. They are only going to credit me partial because they said i used road side assistance and never did. Trumped up charges....buyer beware...I want my money back so now i have to do a paper trail and other things to get my money refunded. I did not know about these hidden fees..! read more

The Slow service at this location was horrible. I was told to sign in and have a set, I waited over an hour for my car. If I could give 0 starts I would read more

I had a great experience with this branch particularly with Temperance. She was very nice and accommodating. After already having bad day in Atlanta she took care of me and my wife's needs and even gave us an upgrade. You made our day! Thank you so much! You are awesome. Definitely recommend them. A++ read more

Rent a car there twice, took 1 1/2 to 2 hours to get the rental. Vehicle was on empty when I got in it. Recently on August 26, 2024, had my car turn in for repair to the Dodge dealership at the location, waited 1 hour and 45 minutes for a rental, finally got a Uber ride home that was there within 4 minutes after request. One of the 1 1/2 hour experience was with a reservation. Keep in mind the wait time I speak of before your seen. You can add another 25 minutes after your name is called. read more

I have been trying to get my deposit back since 4/4/2023 this place is a circus!!!! The Manager Tim is so unprofessional. Sounds like he's always sleeping when you call him. Don't waste your time at this location. Pure TRASH and very GHETTO!!!!!!!!! I will be sending BBB an email and contacting corporate ASAP!!!! Never again. They don't answer the phone at ALL. read more

DONT DO IT! Honestly this experience was awful. I read reviews online (all bad not a single good one) and figured it can't be that bad...but IT WAS THAT BAD. I had called earlier in the week to ask about the pick up service. They said to call the day of and they would order a lyft to bring me into the location. I called on the day (the same number I had contacted them with before) and could not get anyone on the line. I CALLED FOR 45 minutes to AN HOUR!!! Absolutely uncalled for. I ended up ordering my own ride there. When I arrived there was a line at the counter which is fine, I know it can get busy. I actually called the number while I was there and there was no phone ringing, it was almost as if they silenced the phone. WOW! Then there was only a minivan available when I requested a midsize. Honestly I did not care what I was getting into at that point I just wanted to get on the road since my schedule had already been pushed back/delayed 1.5 hours. A smaller vehicle came in while I was waiting and eventually was put into that. The amount of time it took to clean the vehicle which added to my wait time was so long. (I know the cars can get cleaned up rather quickly) someone from the office should have gone out and helped clean up the cars to help get people out of the office. And for how long it took, the car was still a bit dirty. I mentioned how I called and called and could not get ahold of anyone, and the employees did not say sorry about that and did not seem shocked at all. The only positive thing I can say is that they did refund me for the lyft ride I ordered to get to the location. Having worked for a Hertz location before and being a Gold member I was appalled. I will do everything in my power to avoid renting from this location. read more

Wish I could give zero!!! Allows same day car rental only for you to go, wait 4hrs for a car, and then be told you didn't "reserve" in time.

We made a reservation for 8am and showed up at 7:45. More people showed up and no one came to the register until 8:32. No real order or organization. So everyone jumped in line for "first come, first serve" mentality. I wasn't served until 8:50am. read more

I will never book from this rental place ever again. They don't answer the phone. The rental car was nowhere near up to standard. It was the last car for the full size car. It look like a use rental car that you can get where someone personally using to rent out for the low. Terrible read more

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I needed to rent a car due to an accident. I was given a reservation number and called the day before to confirm I could come the next day and pick up a car. When I went in today, I was told there were no cars; that there was a car shortage, and that I could come back tomorrow morning. The guy was nice, and I know it's not his fault, but it's pretty ridiculous to make a reservation and not be guaranteed a car. I've dealt with this location a few times and never again. It's always ridiculously busy and they rarely answer the phone. If you can actually talk to someone, the people that work there are generally nice. But it's like pulling teeth to actually get help. read more

The morrow Hertz Rental location is horrible! My credit card was stolen from there and used to rent a car in Oklahoma City Oklahoma! Hertz rental car told me that they could not disclose any information to me even though it was my credit card that was being used! The place is dirty obviously not secure with your information and the employees walk around like they don't have a clue. Pretty sad with all these unemployed people out here that could use a job and probably take pride in their job. read more

I dont know why I keep trying!! The Morrow location NEVER has the vehicle you reserve ready for pickup you always end up sitting for hours to wait on a car that might not be the size you requested because "they just rented all the cars and now they are waiting for more cars but dont know when they will arrive for sure or what cars are coming". Dont ever try and rent here if you need to be somewhere on time it is ridiculous. Im heading to Avis in Stockbridge now. read more

My husband and I just had the worst experience ever! Hertz location in Morrow has an employee who has the worst customer service I have ever experienced with Hertz. Employee Michael is rude, disrespectful and unprofessional! First he asked me if there was going to be any additional drivers. I said Yes my Husband , but you don't need to add him he is a free addition, because of my membership (Gold Member Presidental circle). He tried to tell me it was going to be an additional $94.00. I tried to him, explain to him about the free addition he said maybe that's what they do at other hertz but not here. So i told him maybe get your manager so he can help you. He wasn't there so he called his manager on the phone. He wasn't explaining the situation correctly , so i tried to tell him to tell him its my husband. He looked at me and my husband and raised his voice and said just be quiet, Im explaining it to him he can't hear you. So my husband kindly waited until he got off the phone and said to Micheal don't you ever raise your voice or tell me or my wife to be quiet. That's rude and you don't talk to people that way. He proceeded to go back forth verbally with my husband. It was the worst experience ever. It got so bad another Employee by the name of Sharon intervene and completed the rental . She also apologized on behalf od hertz. The worst employee ever Michael should not work in customer service and he is definitely not an asset to hertz!!!!!!!!!!!!! read more

The WORST services across the board... I can't believe corporate allows this. Everything negative review is TRUTH.

DO NOT RENT HERE!!!! Ive been renting from this company for years just to be treated with poor customer service and feels like theft! It took them 3 whole weeks to take money out of my account for a rental "due to a investigation". Then when I called to dispute the charges just now I'm told the most they can do is send me a gift card for $50. WTF SMH! My rental was $390, these ppl tried it! This crooked ass company just lost a loyal customer! I will make sure to advocate against renting from this crooked place! I will never nor will anyone I know ever rent from here again! Y'all just go to Enterprise! And let's make this clear this is a retaliation against me from my encounter when picking up my vehicle 10/9 due to me standing my ground with the most ratchet, unprofessional worker at the Morrow, Ga. location. Aside from this young lady WEARING DAMN BEDROOM SLIPPERS, I was greeted with nothing but rude unprofessional lack of respect behavior. The young lady had a attitude the minute I walked in the door. She was arguing with another customer about their rental. The customer was being told that the car she reserved was not available and they were having to put her in a different vehicle. NOT THE SAME SIZE, NOT BIGGER BUT A SMALLER CAR AND SHE HAD TO PAY THE PRICE OF THE CAR SHE RESERVED huhhhh? How does that even make sense? But not my business so I kept quiet. A different customer stated out loud that every time she rents from this location it's always something and the same young lady doesn't care how she talks to ppl or have any customer service skills. I should have just left then but bc I was in a rush to get to Florida I pursued my reservation ‍ WRONG THING TO DO! the young ladies demeanor, vibe, communication was ALL OFF! But bc I had somewhere to be I'm trying to stay calm and understand it's not me it's just her still on 10 from dealing with the previous customer smh. So not cool but whatever! Going forward it's been a nightmare. Not only did the young lady not do the walk around inspection with me present, she marked my receipt with the car being on a FULL tank of gas. Thank god I checked my receipt bc I drove off their lot with the car being a couple miles from EMPTY! I was not even a mile down the road and turned around to head back for this to be corrected. The car was literally on the red mark ON E! Atp now I'm pissed bc I'm running behind and a lot could have been avoided. She handled me and my transaction very poorly and with lack of care & accuracy. I spent a hour and 11 min to get in the vehicle just to turn around and wait another 20 for this to be resolved! Smh again, NOT COOL! But I STILL proceeded out of desperation AND my return time was even wrong so that had to be corrected as well! Nonetheless, I return the car on time (10/12) I thought with no problem until today. I'm in the process of paying bills just to see a hertz charge! I AM FRKN LIVVIIIDDDDD!!!! I call the billing Dept for them to tell me the reason it took so long is bc damages were being assessed and the ticket couldn't be closed out until the process was complete! 3 WEEKS OF INVESTIGATING DAMAGES WHICH WEREN'T EVEN THERE???? Somebody explain! In all the years I've rented it has never been any discrepancies with charges taking longer than 24hrs to draft from my account! NEVER! The supervisor who I was speaking with had the nerve to even admit this is NOT normal for it to take 3 weeks for a matter like this but the only thing he can do is offer a $50 gift certificate to make it right SIR I DO NOT WANT A $50 gift certificate for a future rental! I want my damn money back (full refund atp) and nevverrr do service with these crooks again‼ They should be ashamed of themselves for throwing sugar on thinking they made it right! The AUDACITY! And I hope that unprofessional ghetto sabotaging working at the Morrow location meet her match one day the way she handles customers ! read more

I made a reservation almost a week in advance, went to pick the vehicle up Saturday morning only to learn no vehicle was available for a vacation out of state. First, it's a Saturday so a rental ended up being double elsewhere because of weekend prices. I lost a days pay and $400+ for the rental. Never again will I use Hertz in Morrow, GA. read more

Poor customer service, bad employee attitudes. Improper billing. Terrible at answering phones or returning calls. Would not recommend this business to anyone. read more

Terrible customer service. Reserved a car online to pick up same day and all was fine. Went in to pick up said car and all was fine. The woman at the front desk was looking up our reservation, we let her know it was being paid for under insurance claim. As soon as we said that, her tone changed. She excused herself to a room behind her and cane back out, all of a sudden they "didn't have any cars". Their lot was FULL of cars. Funny how everything was perfectly fine until we mentioned the insurance claim and they all of a sudden were out of cars. read more

Let's talk about how I had a scheduled pickup but was called around 12 pm to be told I would be called around 2:45 pm so they can tell me if they found me a ride. I get no phone call at 3 so I call at 3:15 and I'm told "just call them back and they'll call me a Lyft" . I called and called and called l, SEVEN times and get no answer so I end up Ubering MYSELF to the location. I arrive and there's a super long line and only 2 clerks. There's a supervisor but since I've been standing here I watched her change from barely appropriate work clothes to a moo moo which isn't acceptable for work unless you work from home and I can see through the dress. Meanwhile, she's changed clothes, taken things to and from her car and not once even asked if a customer needed help let alone attempted to help. Great support for your team ma'am. Employees are using profanity in front of guest. And now I've been here 49 minutes, irritated by the customer service and almost sure they won't compensate me for inconvenience of having to find my own ride. read more

If I could give them a zero I would. They charged my card $300 on a rental that was supposed to be $8 for a week because I used my points. They said Atlanta closed out my contract after a day and on day 2 I was still driving around in the car!! Incompetent people with an attitude! The morrow office refused to return my money. On the second day I just returned the car to the Morrow office. I don't have a penny to give them and i have disputed it with my credit card company, how someone in Atlanta airport was in my account and making fraudulent charges is beyond me. I also closed down that credit card! Thieves. NEVER again read more

DO NOT GO HERE I REPEAT DO NOT GO!!! They close at 12:00 or for us 39 minutes earlier they were rude and they told us to leave even tho we booked a couple of days ahead they said this was a regular thing GO TO ENTERPRISE INSTEAD THIS COMPANY SUCKS!!!! read more

never answer the phone! they open at 8 & its 9:51... still no answer. mfers suck weenies! my 2 year old nephew can do they job better df

My insurance company recommended this location due to and accident. I was told by Hertz to call once I drop my car off at repair shop and someone from Hertz would come by and take me back to the rental office to fill out the paperwork. When I got to the repair shop and called Hertz I called 7 times and no one answered I gave up and called another location which was further out. I am very disappointed in the service with Hertz. nobody would answer the phone not even a voicemail came on very unprofessional. Will not use them again. read more

If I could leave zero stars, I would. for starters, trying to get someone on the phone at this location is merely impossible !! I had a reservation for 9 AM, and they didn't have any rental cars available until 11 AM. When I finally got the rental car and was on the road traveling to my destination, I realized the alignment on the rental was too unsafe to drive for a road trip. I ended up having to exchange the car at the airport because of course this office didn't have a car for me to exchange. I was told by the manager Jasmine that when I return the rental, she'll make adjustments. I did just that and I was told I couldn't receive any adjustments because I returned my rental to the airport location (which was apart of my rental agreement). I was then told they'd issue me a certificate via mail to use for my next rental. well that was 2 weeks ago and I have yet to receive anything in the mail. I will be reporting them to the better business bureau and Jasmine doesn't need to be managing this place, she's clearly not doing her job. They need a whole new staff all together ! read more

I'm completely disappointed with this location. I reserved a car two weeks in advance through Orbitz. When I arrived on the date of my pick up it took 40 minutes to get assisted and get a car. When the associate pulled up to the front with the vehicle he got out and then told me that he needed to get the car cleaned so I waited an additional 10 minutes. Once he returned I had to ask him to do a walk around because all he did was handed me the keys and said you're set. At first he told me that we didn't need to do it because he had already done it but I insisted. There was damage to the side of the car when we did the walk around. We notated it and I signed off on the paperwork. Upon getting into the car my friend and I noticed that it was disgusting. There had been no attempt to detail and clean this car prior to renting it out. I hadn't gotten out of the parking lot before I noticed water in the cupholder and trash still in the car. I immediately turned around and went back into the car rental place. When I walked in I didn't go up to the front because there was a lot of people still trying to receive service but the agent saw me and in front of everyone asked me what was wrong. I advise the car was in a deplorable condition and that I need another car. He told me that the one I had was the only compact car that was available and that he could have it detailed but if I got another car I would have to pay extra. I told him no that was not acceptable and he proceeded to go back-and-forth me in front of other customers. At that point I told him in that case I don't want the car at all and that I wanted my money back. He told me to hand in the keys and that I would see the credit back on my card... I refused until I received paperwork showing the same. I am shocked by the lack of customer service at this location. It's unacceptable to rent out a car in such a horrible condition. This location lost my business and so did this company. I will never be renting from Hertz again. Only reason why I wanted to rent a car was because I didn't want to put miles on my own personal vehicle. This was a complete waste of my time and delayed my trip. Please be aware!! read more

Ughhhhh the worst customer service ever....... trying to extend my rental and have not been able to contact anyone for 30 mins... I'm calling and calling but no one will pick up the phone.... do everybody break or lunch at the same time ‍ read more

This the worst rental company ever. Do not rent from Hertz they never have any cars so after an accident the only car I could rent was a small Toyota Yaris I kept the car for 10 days and then they finally gave me a bigger car after having to talk to a manger at there 1800 number. I only kept that rental for 4 more days and returned it after my car was fixed. They charged me for the bigger car for all 14 days and then refused to return my money and stated that my insurance company would have to call for adjustment. I will never use this company again this was my first and last time and will post to all my travel nurse sites my experience so they all know not to ever use this company. If I could give lower then 1 star I would give a negative 5. read more

This was my best experience renting a car and I have been renting cars for years. This is my first time renting at this location and the agent was very pleasant . It's nice to do business with a company that makes you feel like you're valued. The Hertz store in Morrow makes me feel like a valued customer and I appreciate that. Will definitely rent from them again. Even though the store was super crowded I got in and out in a timely manner, and I got a car that was in excellent condition. read more

Absolutely TERRIBLE rental experience at this location! Had to make an emergency trip to Michigan. Reserved vehicle from the Hertz website 4 days in advance. On day of rental, only a walk around of the exterior was done. Wife drove car home. Once home, loaded luggage in rear. Noticed the back seat was COVERED in dog hair! Drove to car wash, paid $7 to wash care so I could use the vacuum. Spent 45 minutes vacuuming up all of the dog hair from inside of the vehicle. Noticed the rear seatbelt was busted, not usable. The low tire pressure light was on. Spent $1.50 to inflate tire to proper pressure. Rear view mirror was broken. There was coffee or chocolate stains on the overhead console, dash, windshield and side panel. While we were told the car had been cleaned, that was obviously untrue. Once we cleaned the car, left and called Hertz Customer service. They made a Counter Complaint with the local agency. Hertz said they would connect me with Road Service so that a rep would meet me somewhere on the highway with a better car, to swap. However, I was transferred and after 6 minutes on hold, I had to hang up as I was driving. Once I returned the car to the local agency, I was assured that the manage would be calling me about this rental. NO CALL!! Terrible Customer service, Atrocious rental quality. Extremely disappointed!! I waited two weeks before doing this review, giving them a chance to make things right. Didn't happen. read more

Hertz in Morrow Georgia is the worst!! Please spend your money some where else. I reserved a car on Sunday for the Friday of that week and when I went to pick up the car they said that they didn't have any cars available. The manager informed me that he can call me in the next 2-3 hours and maybe they would have a car. Mind you I made the reservations on Sunday and the funds were debited out of my account. The manager Michael was rude and offered no suggestions as how to rectify the problem. They suck Please be aware!!!! Very unprofessional!!! read more

Will never use this rental agency again. Poor customer service and staff is rude. I had to drop off my car to get body work done across the street. My insurance agency recommended Hertz. Hertz called me that day and asked that I call an hour prior to needing the car so that they could get it ready. I tried calling them for over an hour and no one picked up the phone. I called my insurance agent and they called and were able to conference me in. The lady that I spoke too was flippant. She asked that I call when I was ready to be picked up. The body shop called them and asked that they send someone over to pick me up. They were told that when someone was available they would send them over. I sat there for at least an hour and they were a no show. Mind you, their office is directly across the four-lane street from the body shop. I finally called my insurance agency again and had them cancel with Hertz and book me with Enterprise. Enterprise was there within 5 minutes and I had my rental in 20 minutes. Apparently customer service is not high on their list at Hertz and being polite to their paying customers isn't either. I would highly recommend that Enterprise be used instead of Hertz at this location. read more