Do not rent vehicles from here. I prepaid for a vehicle, went to pickup and then returned. I took pictures and videos prior to getting in the vehicle and upon returning. Employees have no knowledge of their inventory. I returned the vehicle and it was inspected by an employee who said I was good. I leave and my $41 receipt became $94 because they charged me for a full tank when the rental was not given to me with a full tank. I filled it back exactly where it was upon pickup. Customer service here is no good. read more

Avis Rent A Car - Car Rental Near Me - Stockbridge, Georgia

This location is ridiculous. DO NOT COME HERE FOR RENTALS, i had booked a car through the uber app that connects to avis and when i went to the location the ladies who work there told me i needed to go to the location in morrow. Since they dont do uber, which doesnt make sense cause the pick up was for this location specifically, they didnt even try to attempt to call the other location if they had any cars for me. When i took another uber to the morrow location the lady there who was nice enough to help me out, that location didnt have cars either, so she had called the stockbridge location and spoke to a manager claiming "its not on us and that i should of called to verify if the morrow location had cars" and the manager on the phone from the stockbridge location was very nasty and rude to the lady who was trying to help me out. But my point is DO NOT COME TO THIS LOCATION! Customer service is horrible and will not even attempt to help you. I will be calling corporate about this location as well read more

I am an Avis Preferred member and a long time business account customer, and this was one of the worst location experiences I have had. The rental center charged me a four hundred fifty dollar cleaning fee for what amounted to routine debris on floor mats that simply required vacuuming. There was no trash, no spills, no stains, no odors, and no damage to the vehicle. This is standard cleaning that Avis performs between every rental. When I questioned the charge, the staff refused to show me the photos they claimed justified the fee. They would not email them, would not allow me to photograph their screen, and initially would not even unlock the vehicle so I could inspect it again myself, despite the car being parked in a public lot. The owner was present during this interaction and did nothing to address the situation or provide an explanation. Only after I escalated the issue to corporate customer service was the charge refunded. The refund confirms that the fee was not appropriate. This location's handling of the situation was unprofessional, dismissive, and completely inconsistent with Avis standards. I would strongly caution other renters, especially business customers, from renting at this location. read more

WARNING: Stay far away from the Avis on Hwy 138 in Stockbridge, GA. On July 17, 2025, I received a last-minute voicemail stating there were no cars available--despite booking my reservation two weeks in advance. Completely unacceptable. I called to get answers and was met with extreme rudeness. The employee talked over me and wouldn't let me explain anything. So I drove to the location to speak with a manager in person--only to find more attitude and no accountability. She claimed the manager wasn't there, then called her--and that's when I realized the unprofessionalism went all the way up. The manager was just as dismissive and rude. I gave the phone back to the employee, and in a shocking moment, she threw the phone at me, and it hit my hand. Yes, you read that right. I'm filing a formal complaint with Avis Corporate and taking legal steps. Nobody should be treated this way. Both the employee and the manager need to be terminated. This location is a disgrace. Avis will never get another cent from me--I'd rather canoe down I-75 with no water than rent from them again. read more

This location is horrible. Manager interrogated me like a murder trial because I knew to ask for cheaper insurance. 2nd time using this location I had 2weeks advance reservations and day off pickup no suv available no compensation wow! They tried to give me little car for $100 higher read more

The check in was easy, got the car we asked for and it was very clean. The return process was just as easy. So glad to have this option so close to home. We had been going to the airport for rental cars where it wasn't as easy nor were the staff as friendly. read more

I spoke to Gloria at the Stockbridge location where I returned a car. She was very rude when I called and spoke to her about an overcharge and refused to speak to me and gave me the number to customer service instead of doing her job. I guess when you claim to be the owner you can speak to people any type of way. I'm glad I took pictures when I returned the car. Smh the worst and they never have cars available she should have been glad she got a car returned there to rent out. Ungrateful!!!! read more

Avis Rent A Car - Timestamp 8:35pm next time take a moment and listen before the attitude. - Car Rental Near Me - Stockbridge, Georgia

I had an amazing experience at this location! The staff was friendly, the process was quick and easy, and the vehicle was clean and ran smoothly. I'll definitely rent from them again! read more

I've rented with this location through AARP & they lack consideration accountability. I rented & prepaid for a small suv on July 9, 2023. Upon arriving one clerk leans over & says to her coworker, you didn't call her. She then turns to me & says we don't have a car for you. I explain the rental information & ask for a refund & she says no sir can't give you a refund but I can give you the number to customer service (which I was already on the phone calling). While on the phone after she had taking 2 other customers she says to me, well it's not that we don't have a car, it's just we don't have the vehicle you requested. She then tells me about a large suv or van but that'll be an upgrade charge, or a midsize car. Do, I agree to the car (which didn't even have 1/2 tank of gas). I brought it back on Full & contacted Avis asking for reimbursement or a credit, got no response. I then did another rental reservation through AARP on July 16 for the same vehicle on July 21st only this time I didn't prepay. I'm getting text messages confirming my reservation the last one at 1:04PM on July 20 reminding me to pick up my car at 12:00. However I receive a call at 2:56PM being told we won't have a car for you. Unacceptable, I rent from this location to have enough space to accommodate my nieces that live in FL but fly out of Atlanta. I always bring the car back early but I'm sure because of my last review, this location will not rent to me. I will be letting AARP know how I was treated, as well as Avis's corporate office. read more

Avis Rent A Car - Rental confirmation. - Car Rental Near Me - Stockbridge, Georgia

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i should have read the reviews after my rental was canceled in conyers the 1800 customer service reserved for this location .. I asker her twice to double check and all I got was another cancel less than 12 hours before my trip - they suck dont rent from avis oeriod read more

Always the best customer service. Black owned and close to home. This family owned business has taken care of my transportation needs, since my arrival to GA Feb 2022. Support Black Owned with excellence. read more

Avis Car Rental, 31 Lake Spivey Pkwy, Stockbridge, GA 30281 If the worst experience was a person! Would be this rental car place. Unprofessional is the least of your worries. How about they didn't have any cars available, after I made a reservation. Then call me minutes before I walk in to say I would be charged an additional $30 a day plus wait 2 hours before getting a car. If ever needing a car your best option is walking to get there! Mad I had to give 1 star!!! They don't deserve that!! read more

Wht Yelp don't have option for Zero rating ? I always have problems with Avis, one reason or another, that is why they gave me 1 free day. So I tried to use this certificate in Sept and ran into problems at the Airport, so I finally used it yesterday & used the certificate after waiting twice & in total on the phone for 1 hr 20 mins. . I called her & there is a 30 min grace period so I ate BF bcuz I have a Diabetes & I made sure & went over there at 10:30 & she still charged me 1 extra day $56 whopping Dollar & did not even said . If she was gonna charge me an extra day I might as well kept the car ? read more

Very unprofessional. I ended up not renting from Avis because of the lack of professionalism and unconcern with my request. read more

I would give it zero star if I could. I booked a rental and got a confirmation, when I went in to get the car the employee was rude and saying they had no cars available. When asked when a car would be available she was rude and said she didn't know. She made zero effort to find out any information and was less than helpful. Do not go here. Save yourself the headache. read more

Absolutely fantastic experience with staff!! Their professionalism, attention to detail, and friendly demeanor truly stand out.

Avis is always my go to for a rental company. But I truly love this location and the staff. They are always friendly and very quick rental process. The only downside is, sometimes they do run out of cars which can be an in convenience! All in all, great location. read more

The first time I rented, the they had Dirty and smoky cars, they let any work there with absolutely no customer service and I didn't trust them with my credit card information. The second time they canceled my reservation the night before after I had it reserved a month in advance. I will never rent from them again and they need to go out of business if they never have nice cars read more

Avis Rent A Car - Nothing is what I got in this picture - Car Rental Near Me - Stockbridge, Georgia

This location is the WORST!! I only used them because they are around the corner from where I live . Trust me every time you use them you won be disappointed. They are unprofessional, no customer service skills. Cars are dirty, the daughter of the owner is always nasty and never knows any thing as to why their location never has cars there for your reservation. Please look at the reviews, so many 1 stars, I 'm not sure how they remain open. I will not be renting from them again, I will have to choose another location. AGAIN ABSOLUTELY THE WORST. Go to another location! read more

This is the worst Avis location I've ever rented from. Majority of the time they never have cars. The owner's Daughter is immature very rude and lacks customer service skills. You walk in and she doesn't even have the decency to greet you. With it being a Black Owned Business I tried to support but so many bad experiences they will never get another dime from me again. The Owner that retired that used to be there all the time was very nice and appreciated my family as customers but every since he's been gone it's been downhill. I will be calling corporate to let them know their employees like to call other locations and slander customers. Very unprofessional location, you're better off going to the Atlanta Airport. read more

Ive spent money here 3 times. On 2 of the occasions the agent was so RUDE. I reported this location the last time. I will not be going back. I tried 2 support blk owned 3 tines in the last 30 days. I had a 4 day rental & it went to 2 days. It would of been none if Enterprise was open. Times are 2 hard & I work to hard to give my money to rude ppl. If u want good service go to another location. read more

Four stars for the Stockbridge location and 1 star for Avis. People here are nice and treatst me honestly. Their biggest problem is that Avis will not allocate them enough cars to fill the reservations that are made. The owner of this location seemed totally exasperated with Avis, and it seemed like there was nothing he could do. They had no cars until 15 minutes before my rental started when one car showed up. Avis you need to treat your local agents way way better. For now I will steer clear. read more

Absolute worst experience ever, I made a reservation 2 weeks prior only to show up this morning & for them to tell me they don't have any vehicles. I mean i dont even understand how that even happens. There was no apologies, no concern from the front desk lady. Did not get her name unfortunately but stay far far away from this particular establishment. read more

I had to rent at this location twice in the month of January 2022 and both times horrible experiences. today 1-25-22 I called ahead of time to make sure the vehicle I RESERVED was available, the person at the counter said yes. 30 minutes later I get there and they had no vehicle....even tho I'm a preferred member and I should have been at least offered an upgrade however I wasn't!!! Instead I had to pay extra for a premium vehicle....this happened twice. also both times vehicles gas was not full even though it's stated on the contract. this location in Stockbridge GA is a black owed franchise that has Shown unprofessionalism and horrible customer service time and time again. And all Avis does is gives coupons that can only be used on small vehicles. Sometimes it's your own people. hated to have to write this smh. read more

This review is not only for this particular location but for the corporation of Avis as well DO NOT RENT HERE. DO NOT RENT WITH AVIS. There is no connection with corporate and the properties, rules are made as they go, with both pointing the finger at the other when errors arise. I've had my rental for about 2 months figured I would try Avis with my corporate discount with my job (was never given the IHG discount) from the first day I went to pick up my rental they ran out of cars. I was told I had to find my way to another location that had vehicles which was the airport about 45 min away. They would not upgrade me for the inconvenience (1), even though I offered to return the upgrade the very next day being that I did not need a mini van I called the customer service line and was told YOUR CAR IS NOT GUARANTEED AT PARTICULAR LOCATION. The only promise Avis makes is you will get a car but if the location is out it's your problem to get another location. I had to return the next day was never reimbursed for a cab for this inconvenience (2). The next day I arrive and get the car. I kept the car a month, every Friday extending for another week. When returning there was NO log off my extension for the last week so I was charged additional due to not returning it although I extended the same way all 3 times. I was told at the property they were having an issue with the computers not processing extensions all day. You would assume they would waive this fee knowing THEIR system had a glitch with several reservations. I complained about this inconvenience (3) and was told to call customer service for a reimbursement. I did and it was never received. Over $1000 for the first month. Yes you read that right 1000 for one month. Unfortunately could not switch rental companies the same day so I rented the same car. Upon returning the car for a second time the same issue my extension was never received I was charged an additional fee, from 712 to 850 for a glitch with THEIR system. I called the hotline and Nothing was resolved inconvenience (4). Let me add every time I brought an error to their attention the property blamed AVIS. When calling Avis the headquarters blame the property. I've been hung up on about 5x as well. I've been told I would receive a call back from a manager. I still haven't gotten my employee discount. I called one time in the office and over the phone a guest rep actually got into it with I assume the property manager at this location. This has been an insane roller coaster I never want to ride again. Save your self the headache and time and rent elsewhere. read more

The ladies at this location are awesome!! Ms Leah And I want to say Shay... But That's neither here or there. But the Lady with the braids went above and beyond her call of duty to make sure I had a vehicle. The Airport was slow on sending vehicles to this location. And she turned Water into Wine!! Thanks so much and I am now a fan of Avis... These ladies Rock! ~Queen~ read more

They are the worst!! EvEvery time I reserve a car whenever I get there at the reserve time they always say they do not have any vehicles what the hell I mean its crazy or you reserve a full-size vehicle you got to downsize to midsize car its like the worst I will from now on be renting from Alamo read more

Terrible experience. Rented a car and paid for it. When I arrived no car was available. No apology or anything. They didnt have the car so i cancelled and they charged me $150 cancellation fee. If you want to waste time and have head aches then book from them if not i suggest you rent from someplace else. read more

Before heading to bed kne evening, we needed to rent a car. Consumate online shoppers we began our search and to our surprise our favorite Enterprise was not the affordable option...it was close and something told me to remain loyal. So we went with Avis against my better instinct. So we paid and off to bed thinking Avis had us covered. The next morning we show up and they do not have a car. They dont have one ckming in and told us to check back after 2 pm, mind you they had already taken our money online. No biggie, lets just process our refund. The local Stockbridge office says they don't have anything to do eith refunding online reservations. They gave us a number to call. Avis told us we would get our money back in 5 days. This may be racketeering or fraud, if they get over on 100k custermers in a week and let all that cash [est. $850,000 based on our reservation] sit in the bank over night...trust me they make interedt on keeping y our money for five damn days. With that, catch fire Avis.....NEVER AGAIN!!! read more

We ended up being in the market to rent a car for a short jaunt from Atlanta metro area to Louisiana. We found a pretty decent deal online and decided to pick up at this local Avis branch. I had great service from Craig, whom I believe is the owner. My mother and I were looking to rent a full-size sedan. Luck was upon that day, the only full-size was a luxury car, which we received the upgrade for a Chrysler 300. Such a great car and it rode beautifully. Great gas mileage, Sirius XM radio, etc. Returning the car was a non-issue and the return was handled quickly and easily. Back at home, I realized my phone adapter piece was missing. I called back to the office 20 minutes till closing and Craig checked the car and called me back within 10 minutes and let me know he located it. I was able to go back the next day to retrieve the adapter. I appreciate all the assistance, courtesy, professionalism and great customer service. I highly recommend Avis and this location. Should I need another rental car, I will definitely be back. read more

Made a reservation 5 days in advance 230pm Got there, No car available until 330pm. Ok thats fine. Was told by DONNA I will receive a call when its available. No call..Had to call back myself was told car will be available at 5pm..Call back again, none available!..Still no courtesy call. I could have made other arrangements.. I called back the call went to the national office because it they was closing time.Explain the situation and the Reservation agent reserved car for pickup following morning 9am (when this location open)And guess what???? At 840a I received a COURTESY CALL from Donna saying they do not have my car available LOL UNBELIEVABLE!!! " I am not sure why they reserved a car for you we dont have any cars" exact words.. Went to ENTERPRISE up the street where they are professional. read more

Running my transaction through Costco ensured I got some really good rates on a rental for vacation. And I'm happy with the car I got. It was in great condition, and we got really good gas mileage for our trip. Checking out was also a breeze. Staff here was quick and efficient. Checking in was slightly less of a breeze, only because there was one person behind the counter with a line of ten people waiting... I know these independently owned satellite offices try to keep their overhead low, but sometimes not having to wait is really what makes an experience. read more

I prepaid for a rental car for pickup on May 19-2022. Upon arrival i was told that i would have to pay an additional 250 deposit. I was told the Additional charge would have to come off the same card used to make initial reservation. So I paid the $250 and proceeded to go and look at the car. The white Camry was wrecked in the front and smelled really bad. I went back into the office and told them i was cancelling my order. I have been waiting for a refund since May 19- 2022 with no response. The manager lady was so rude and refused to offer any assistance at all. I called today and the reservation had never been cancelled. The manager works out of spite and unprofessionalism. She is mean and very rude and disrespectful. She offers no assistance and will take a person to a level they wish not to go. I did used curse words at her, which i should not have done. People should really take care of their customers . This business should be closed down due to ineffective business practices. We should not be treated like animals when the customer is the one keeping small business in business. read more

Like this place better than the ATL Airport location. It's a small location but they are quick, efficient and have a decent selection. They even put up with my dad's jerky comments about how much he loves Enterprise.smh.. my dad .. customer Service was great. Will rent from here from now on. read more

DONT RENT HERE!!! WORST EXPERIENCE EVER!!! Gloria was the representative taking care of me when I dropped the car off. I asked specifically will I be charged anything at that time and do I have a zero balance. She told me I wouldn't be charged anything else and if I had any pending transactions, they would appear back on my card tomorrow. After she finalized everything, I checked my account while standing at the corner and noticed she did charge me. I had an transaction for $908.03 and another transaction for $202.93 I ask Gloria why did they just charge my card after asking if my balance was zero. Instead of Gloria trying to figure out what happened, she rudely told me to call customer service. I said ok and left. I immediately called my bank to see if the $202 was an hold or a transaction. The representative from the bank called Avis to verify the charges. Gloria answered and told us, she will not verify anything, she doesn't have time to talk and hung up on us. I then returned to Avis to ask Gloria to explain the fees in detail on the finalized receipt she gave me. She told me NO she can't explain and everything is on the receipt. I asked her what was the total balance of the rental because I have 2 charges. She circles $908.03 and shoves the receipt in my face and tells me to leave. I then told her I would be reporting her. Gloria then tells the security to excort me out. Gloria was VERY UNPROFESSIONAL, UNAPOLOGETIC and very RUDE!!!!! This company has stolen money for food to feed my children and I still have not received a refund. She calls herself the owner's wife. A business should never be ran this way. DONT GO TO THIS AVIS!!!!! SPREAD THE WORD!!! I will be telling everyone I know!!!! And I'm going to the media for being wrongfully charged and mistreated!! read more

They run a full credit check on you and if your score is low they won't rent to you. The manager there has poor customer service skills...

The most unprofessional place ever. Very disappointed with the service rendered. Pay in advance for a car at that location and I called to make sure there was one there after flying in from Louisiana. Uber there to find out they didn't have one after they promised to call if they didn't get a car in. They referred me to the airport after the inconvenience. After calling customer service they stated they would give me a small refund and a upgrade. After one of the representatives hung up on me. They gave me one day free on my next rental. So, when I got to the airport there was no upgrade and I had to pay another 100.00 for prepayment. I was so disappointed and to add insult to injury the car that was assigned, was not in the slot. They gave me a Volkswagen Jetta and there was a Nissan Frontier in the slot. Went back in they downgraded me to a Corolla. After fussing he gave me a Ford Fusion. When we return it there was another charge on card for a change in tax from one location to another after it was not our fault they rented a vehicle that they didn't have. What a nightmare. Customer service sucks read more

Terrible. I am embarrassed that I spent my money here. I was in an accident near by while traveling. This was the only rental place open. To say the guy didn't want me to rent a car there sounds weird since its a car rental place. But that dude wanted no part of giving me what I needed. Although he was nice enough to let us use his restroom . read more

Excellent customer service by the young lady who helped me super fast service and a friendly. Very convenient I loved it and I highly recommend them! read more

Great customer service. The people here are friendly and professional. It is a small place, but they are fast and efficient. We use this location several times per year to travel out of state. They are always very helpful and ready to help. read more