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    Enterprise Rent-A-Car

    3.5 (21 reviews)
    Open 8:00 am - 5:30 pm
    Updated 1 week ago

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    Review Highlights - Enterprise Rent-A-Car

    I put down $200 as a deposit, which was refunded to me the following day after the car was returned.

    Mentioned in 2 reviews

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    Budget Car and Truck Rental

    Budget Car and Truck Rental

    1.7(35 reviews)
    2.1 mi

    We decided to use Budget in Murray, UT for a short overnight trip just up the hill to Park City and…read morethen again the next month for a weekend trip to Denver. Right before our first trip, we noticed there were a lot of bad reviews online about this particular location, but we were already reserved and less than 24 hours out from our trip, so we took a chance on them. Our first experience the shorter trip was FLAWLESS. We needed a van to fit all of our family, and the van was ready and perfect for our short trip. Our second experience was not as flawless, as they have Fiats for rent and the Fiat just isn't a great vehicle. We had to trade out one Fiat for another because of some small issues (the battery light wouldn't go out and the radio wouldn't work). We did have to wait about two hours to get a replacement vehicle, but they were good to us about it and happy to replace the vehicle we weren't willing to drive 8-10 hours away in the snow. I would recommend Budget Rent A Car to any friend who has USAA, especially, as they help you get discounts. I had no real issues with our rentals either time, and I will be using them again in the future. Happy to write a good review for them after my family's experiences.

    I arrived for my reservation and stood at the counter for several minutes without any…read moreacknowledgment. There was no greeting, no "I'll be right with you," just silence while the employee remained on the phone. After about five minutes, she finally acknowledged me, looked up my reservation, and said she didn't think she had a car available. There was no explanation or communication as she searched. She then attempted to process my driver's license but said the magnetic strip would not scan and told me she could not rent me a car. No alternative solution was offered. I asked if she could transfer the reservation to my partner. She said no. I asked if she could create a new reservation. Again, no. When I asked what we should do, she told us to call the 800 number and wait. We followed her instructions, booked a new reservation, and were told to wait in the corner. While we waited, she helped another customer but did not check back in with us. After completing that transaction, I told her we had booked a new reservation and asked her to check. Within seconds, she said she didn't have it and moved on to another customer without any acknowledgment or follow-up. After waiting nearly an hour with no resolution, we were forced to leave and go to another location

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(33 reviews)
    4.8 mi

    I had a good experience getting our rental car. The whole process only took 10 minutes, however,…read moreafter getting our car and getting to our destination for our 4 day mini vacation, one of the front tires had a slow week so we had to add air literally 8 times over 4 days which was really irritating and annoying while on vacation. I'm sure they didn't know but hopefully some sort of discount or refund should be offered for our troubles.

    Avoid this location. My car is in the shop and insurance set me up with a rental from here…read more Nightmare from the beginning. First they tried to upsell me on a car that cost more than what the insurance had told them they would cover. Then they told the repair shop they wouldn't come pick me up because there was no reservation (there was- it was made over a week ago). Get that sorted, then they start with the most over the top theatrics about documenting damage I've ever seen. The woman had a little plastic device with a two inch hole cut in it. She put it over every tiny scratch, every dead bug, every imperfection on the car under the guise of determining if any blemishes were more than 2 inches. She made it clear that I would be paying for any imperfections bigger than 2 inches. It was so very strange and condescending-I've never seen anything like it before. She spent a full 10 minutes doing this, then had me initial her device in agreement. I was like, I don't even know what you've documented there- all I see is just a spot for me to initial. I made sure to make my own video of the entire car and make sure she and the building were in the video as proof, as it totally felt like they were setting me up to have to pay for damages when I brought it back. I leave and stop for an errand. That's when I noticed one of the two key fobs was damaged- the entire side where the buttons would be is missing (see photo). After the whole production of inspecting the car and the 5x stated threat of having out of pocket costs, I thought I'd better call asap. I call and they say, "oh- is this for the Mazda cx-30? Yeah, we all know about that, don't worry about it." So, they document every scratch and imperfection on the car, but they don't bother to document the broken key fob that "they all know about." Sounds like a convenient way for them to charge me for the replacement cost when I bring it back (which is $497). Then I get home and see an email summarizing the rental, which states in the first paragraph that no one else is permitted to drive, despite having made the reservation in my wife's name and asking at checkout if she can drive. They tell me, "don't worry about that, spouses are allowed to drive." I pushed back, reading the email word for word- it states very clearly that I am the only driver. Ridiculous that they start the experience off with threats and over the top theater about damages, and setting a tone of massive compliance, distrust and strictness, but then when I point out errors in their info, they don't want to correct it or provide anything in writing, they just want to say, "don't worry about that." How is a customer supposed to know what to worry about and what not to worry about? When a business treats you this way, you need to worry about everything. They tell me the terms and conditions allow for spouses to drive. That's NOT what the email said, so I made them put me on hold and find exactly where the terms and conditions say that. Then I demanded an email stating they know the key fob is broken. I went to get carry out for dinner and dropped a container of marinara on the seat. Nothing spilled, but I was in a panic. I realized I'd be worried for the next 3 weeks about any minor thing happening and being charged for it. I decided to return the car after one day and pick up a new one from a different location. I've never had such a bizarre experience renting a car. It felt like being subjected to a lecture by an angry elementary teacher. The two things I sensed most from the interaction were distrust and disdain, like they were begrudgingly doing me the biggest favor in the world by renting me this car despite their obvious lack of trust that I'd take care of it. I think this location gets the vast majority of their business from repair shops and has developed an attitude of not caring how they treat their customers because their customers don't really have a say in where their car is from since insurance is paying for it. If that happens to you, ask to have your car provided from anywhere else!

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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