Avis has always been a no go when it comes to car rental choices. Unfortunately my company chose…read moreAvis over other options and will have to say I'd much rather pay for my own rental car next time. The car smelt like throw up. When mentioned they offered to switch my car but to a smaller one which wouldn't be fitting for what I needed. Stay away!

This review is both for Avis Car Rental Company in general, and this location…read more Do. Not. Rent. From. This. Company. I have never rented through Avis before and I never will again. When booking I was looking to rent for two and a half weeks as my new vehicle was in transit to the dealership and I had just sold my other one. I compared prices and noticed that I could get a larger SUV with a "pay now" discount for the same price as a sedan at Enterprise so I decided to go with Avis. I went to the pickup location, which was not correct in maps and resulted in me going to an unrelated business first. I attempted to call them prior to pick up to ask a question and the phone number that was listed actually just goes to Avis' 1-800 number. The staff informed me that they do not have a phone number there. When I arrived, they explained they gave me the paperwork and said "initial here, here, here, and here". They did not once explain or read any policies to me, review the vehicle or do any kind of walk through. They just handed me the keys and sent me on my way. While walking out, my husband and I were discussing bringing it back early if my new vehicle arrived earlier than expected and the staff explained that if I did prepay, I would not receive a refund for the days not used, and that they could not doing anything about it because they were a satellite office and I would have to "take it up with Avis", which I was news to me. I went outside and did a walk through by myself and took pictures of the condition of the vehicle prior to leaving. I immediately knew the vehicle had previously been smoked in more than once. I am highly allergic to cigarette smoke and instantly got a sore throat and a headache. I've spent the last 3 days trying to get the smoke smell out and think it's finally remediated. Fortunately, my new vehicle has arrived early and therefore I do not need the vehicle for as long as I reserved it for. I changed my reservation to end earlier than I had originally booked for. I noticed there was a negative number and assumed since they let me change the date, that I would be getting a refund. I called to see how that process works and was told that per the policy, I would not be getting a refund. They offer a "pay now" discount which is where my problem therein lies. Apparently, with this discount, there is a policy that you will not get a return for any vehicles that you return earlier than you rented for, which is very much in the "fine print" and not explicit to customers. I (wrongly) assumed that the pay now discount was due to committing to and paying for it prior to picking up the vehicle, not that changes to the reservation would not result in a refund. I explained to them multiple times that my problem was not with the policy itself, but the manipulation used by not making it explicit what the policy is at the time of booking, and the failure of the staff to review these policies. I rented cars MULTIPLE times and did not expect there to be any out of the ordinary policies as there wasn't a review of ANY policies, not even the standard "do not smoke in this vehicle". I spoke to a standard customer service representative and requested escalation to a supervisor. The customer service representative was not help but not surprising for tier 1 customer service (I have worked in customer service myself, as tier 1 support, and understand the hierarchy). The supervisor was very rude and combative. I'm sure she would say the same about me however, this situation does not sit right with me as they are manipulating and taking advantage of their customers. Being discreet about their policies, the failure of the staff at the pickup/drop off location and their inability to compromise at all is unacceptable. Not that it should make a difference, but I do believe that their customer service is outsourced to a third party company and therefore, you are not getting customer service from the company itself. I will not be renting from them ever again and would highly advise everyone to avoid renting from them as well.

Great deal, Great service! Nicole Richardson took care of me and got me in and out in a timely…read moremanor

Very happy with the purchase of a 2022 Honda Civic. Nicole Richardson was extremely helpful and…read moremade the process very easy. Would definitely come back again!

We recently used JCN shuttle to pick us up at Logan Airport and bring us to our home in Alton NH…read more Zac was there waiting for us. He was great had a great personality and his car was very clean and comfortable. We plan on using this service in the Fall. We would highly recommend this company.

On time service with a friendly driver! Convenient option to get to Logan from the Lakes Region.read more

Good dudes. Wife…read morelocked herself and kids out of the rental car. These guys showed up on time and did a professional job. Charged a fair price ($60) when they could have gouged us.

Called to tow my car to Irwin for repairs. Jagger was very professional and was right on with what…read morehe thought was wrong with my car! I think I have found a local mechanic for my car in the future. I prefer local and small! Thanks Jagger!

Kurt has been driving my mom from Wolfeboro to my house for Christmas for about the last 8 years…read more The courtesy and respect he shows to mom, and the promptness of service, Kurt himself, who is charming company... all add up to a very pleasant trip for my mother. I would use Winnepesaukee Livery any time I needed to without hesitation. Thank you Kurt!

Excellent. Kurt is professional, courteous, and an outstanding driver. I highly recommend this…read morelivery service.

Exceptional Service Every Time - Highly Recommended!…read more My in-laws have been loyal customers of Lakes Region Airport Shuttle Service for decades, and now our entire family wouldn't dream of using anyone else. We live on the West Coast and visit the Lakes Region often--and every single time, Lakes Region Shuttle is our one and only trusted transportation service. From the moment we land to the moment we leave, the experience is flawless. The drivers are always punctual, professional, and friendly. The vehicles are spotless and well-maintained, making every ride comfortable and stress-free. What truly sets this company apart, though, is the outstanding coordination and customer care provided by Becki Coulter and Melissa Ring. Melissa is an absolute gem--always responsive, kind, and accommodating. On more than one occasion, she has helped arrange last-minute rides to and from Boston, handling it all with grace and efficiency. Her attention to detail and commitment to customer service is stellar! If you're traveling from Boston to the Lakes Region in NH (or back), don't think twice--book with Lakes Region Airport Shuttle Service. They will get you where you need to go, on time and without a single worry. We can't recommend them highly enough!

Easy booking. Very reliable. Great service for prep school student athletes throughout the Lakes…read moreRegion.

Went to have a valve stem repaired staff was courteous and efficient, vehicle was taken in right…read moreway job was done quickly and the price was what I was told when I made the appointment !

I had an issue with my left rear tire going flat and I went to Irwin Quick Lane without…read moreappointment. Bill and his team took me in resolved my issue I was in and out in about 30 minutes at a fair price. Keep up The good work, Thank you JaneG

This car wash is the Best in the Lakes Region. It's family owned and operated. Please keep business…read morelocal. I highly recommend..

From the owner: We have 2 options at this location. We have a drive thru, touch free car wash and we also have…read moreself service car wash bays. One of the self service bays is an outdoor bay that will allow large and oversize vehicles to be washed as well.

OK, so I never thought I'd write a 5 star review for a used car dealership. I mean c'mon.. *maybe*…read moreI'd give 4 stars for an exceptional experience where I was served fresh sushi as I filled out some paperwork and got a neck massage as I was sitting in finance. But 5 stars? Well, John and his team at Winnisquam sure won me over. Not only did I get a phenomenal deal on the exact car I was looking for, but John, the owner, struck me as a very down to earth, hard-working and honest guy. And in the end, he proved that's exactly who he is. Before my test drive, John was up front about an issue on the car that he was going to address. I appreciated the full disclosure. It ended up taking a bit longer and costing him more money than he'd anticipated. He kept me in the loop and the deal we struck remained the same despite the additional cost he incurred. Michelle, who handled our financing was professional and very helpful. She had everything prepared so when we got there, we were in and out in less than 25 minutes. I don't think I've ever been in and out of a car dealership in less than two hours when buying a car before this. The next time I'm in the market for a used car, Winnisquam will be the first place I look. It was really a pleasure dealing with them and well worth the hour drive from Southern New Hampshire.

I just purchased a 2004 Toyota Corolla from John. I picked it up and drove it about 20 miles and…read morethe check engine light came on. Called John to see what he wants me to do and he paid to have it towed back to his shop. John called me the next day and gave me a line about an 02 sensor, soft codes, hard codes, etc and told me what a great guy he is for taking car of this (I had the car for a total of 45 minutes AND it had a 30 day warranty). Before purchasing from John, he assured me the car would be serviced. Obviously it wasn't. It wasn't even clean when I picked it up, but I looked past that. John knows I'm from MA and my retired father who lives in Laconia helped me find a car for my son for Christmas. I thanked him replacing the sensor and asked to have it shipped back to me in MA. John went on a tirade and said "I will absolutely not do that. You bought the car, it's your problem now". How quickly John went from a used car dealer who stands behind his cars to an average used car salesman trying to maximize his profit and screw the customer. DO NOT BUY A USED CAR FROM WINNISQUAM AUTO.