This place is probably between 2-3 stars. I liked the staff members I interacted with, but there were some frustrations, which I suspect came from above: a woman took my reservation for the car earlier in the week. She was off-site, and seemingly very thorough. She was personable, and I feel like we'd be pals in real life, haha. She gave me a price and my confirmation number and bid me a bon voyage. When I arrived at the shop to pick up my car, the employee on-site, Dave, was also helpful, and offered me a free upgrade (though I suspect that's standard), but the price on the contract was OUTRAGEOUSLY higher -- in the tune of two hundred dollars -- than my quote from the reservation. We haggled politely for awhile, and the price came down, but it was still significantly higher than the quote. Enterprise may want to be honest about those hidden fees when people call. For the record, I'm not complaining about the refundable deposit.
Drop off options, I was told, were flexible and accommodating, but the reality was different. They said I could get a ride home; and if I wanted to return the car when they were closed, I could drop the keys. When I showed up to turn the car in, the place was -- inexplicably -- mobbed. There was one harried staffer on duty, and she was doing her best. I knew the ride home was the stuff of fantasy, which stunk, because it was raining, and I had to go to work immediately afterward. But I also couldn't find any spot to drop the keys. I looked inside and outside the building, and asked a couple of other customers, who were equality confounded by the situation in the shop. I waited for awhile - but had the ulterior motive of hoping the rain would stop, or at least slow down. When I finally had enough -- there was no end in sight to my wait, and I was at least 5th in line -- I tracked down the employee and handed her the keys, pointed to the car, and told her I had to go. I walked home.
Really, it's fine. It's just water. And I'm only a few blocks away. We're too comfortable these days, I suppose. Though, I'd rather not get little life lessons from non-caring corporations. :)
Some weird activity on my credit card in the wake of this transaction: the deposit showed up immediately. And then, almost immediately after I returned the car, it was gone. I wasn't charged for the car for at least 2 weeks, which was stressful, given how Enterprise and I had parted ways. But it ultimately worked out. The experience made me want to buy a new car, since it felt so good to drive the rental; I really appreciated it! But, for what I paid, it was definitely a monthly car payment right there to Enterprise. I'm going to wait a bit longer though, since my car -- while not fit for a long drive -- will likely last a bit longer before I take the plunge, but it's something I will likely do within the next year, thanks to the nice rental from Enterprise. read more
