When you've been on a long all day flight and flew from the other side f the country, you're…read moreexcited to get to your destination and call it a night. I waited for the shuttle bus for Payless. None came. 10 mins came. Called the 1800 number on my confirmation. Passed to a local tel number. Then to another. Then asked to wait another 10-15 mins and to call if the shuttle still is not there. Waited patiently. Then frantically dialed the local number again only to be passed to another local number . Then waited then got passed around. It was ridiculously a big issue for me. All the other passengers were gone. The long line waiting of passenger at the airport cleared up and I was still there. Another passenger offered to take me to the car lot of Payless, it was closed. I called them now really upset, they said they can't do anything as they're closed. So I told the man who picked up the phone I'm so disappointed for this disservice! I ended up in New Jersey with my shared ride , and went back to the airport at Enterprise where it was a buttery smooth transaction ! I went out with a rental car that's new, clean and staff were professional! I only booked Payless because it was on Priceline. Cheap doesn't mean good service. You get what you paid for. What a waste of time and energy and I hope I get a refund as the rep told me 10 business days. No one called me back, no email, nothing. I had to drive 2 hours out of Philadelphia and my entire plan for that night was ruined. I had people waiting for me that drove from out of town as well and the inconvenience to 3 parties affected by the irresponsibility of this business is not appreciated. Do not ruin your vacation, your day or your mood. Rent a car from a reputable rental car company . Pay more, NOT Payless! I should have read reviews prior hand! Save yourself the trouble. It's not worth it!

Been renting vehicles from here every time I fly in to Philly from Atlanta which is about twice a…read moreyear. Never ever had a problem. Cars are clean and new, curious staff and easy return. The shuttle drivers are interactive and even gave us tips on new restaurants in the area.

Easy shuttle from the airport to here. Great customer service. I was able to finish up quickly and…read morehead outside to choose my rental. They gave me the choice between two Jeep Wranglers: a black or a yellow one. I went with the black. Everything inside has been working well so far. Always a good time with Alamo :)

well first time at this location and the line was out the door for a friday afternoon…read more the person who checked me in laughed at me and her colleagues along with other customers that were also checking in a little embarassing after i asked if they had asian minivans! as soon as i walked out they only had what they had and werent interested in getting me the vehicle i was looking for the deal was better than the service to least!

There is absolutely no way to contact customer service! I booked a rental 1 hour before my start…read moretime and for some reason I was not able to get my profile verified in time. 7min after the start time I had to cancel after having paid $186.77 for a 24hr rental that never happened and now am unable to contact anyone for a refund. Since the rental was canceled there is no information for help, no way to contact the owner, or getaround!!!!!! So what happens now? They just keep my money!

One of their drivers parked illegally on my sidewalk. The car is blocking our ability to drive…read morethrough our small philly street. Garbage, delivery and other service trucks can't get through. After a day of it being there, I called 311 and they said to call 911 to get car towed. That seemed like an unnecessary use of city resources and emailed the company's help desk, because they don't have any way to talk to a human being on the phone. I got an email 12 hours later from get around. They told me it would be handled "as soon as possible." An additional 16 hours later the car is still there. I'm hoping a yelp review will get their attention. Company asked for a dm with plate info but their messaging is turned off. Car has California plates and is 7NWS685

We are incredibly grateful for the outstanding service we receive from Bargain Van in Brookhaven…read moreand Broomall. They make reserving vehicles quick and easy, and their team consistently goes above and beyond to accommodate the transportation needs of Delaware County Special Olympics. Most importantly, they provide safe, clean, and reliable vehicles, giving us peace of mind as we transport our athletes to practices, competitions, and events. Their professionalism, flexibility, and commitment to customer service make them a valued partner in helping our athletes succeed. Thank you, Bargain Van, for your continued support of Delaware County Special Olympics. We truly appreciate everything you do!

Absolutely fantastic. I made a reservation on the website. If you've ever tried to rent a van, it's…read morenot easy--even at the airport. Price was great, so I crossed my fingers. I went in on and everything was in order. The office wasn't posh, but it was clean. I was in-and-out in less than 10 minutes. Here's where it gets amazing. I was planning to take a sofa to my daughter in NC. When I got it loaded in the van, we found out that the sofa had mice ;( so I dumped the sofa at the curb and returned the van expecting to pay for one day per the rental agreement. No worries. When I got back and told about the sofa. He said no charge! Could not believe it. He was so nice. "There's no way I would charge you since you couldn't take your trip." I'll be back for sure!

Had to grab my rental on a recent trip. Had a slight info glitch on my rental but it was easily…read moreresolved. Was quick to get my rental after that. Gold member service with ease.

Worthless. The worst Hertz counter on the planet. The worst service (well... I can actually address…read morethe service if they ever answered the fucking phone. It's been busy for two weeks now. Total bullshit) You know who answers our phone National. I'm done with Hertz. This is fucking ridiculous even they're online quote unquote " service" don't. No one ever comes on. Fucking worthless. They think they're untouchable. So did Sears. So did Montgomery Wards. So did newspapers and taxis. And they're all gone now. Good riddance Hertz. Worthless.

The most seamless rental I've ever had!…read more I don't usually write reviews for rental agencies but this spot really wowed me. I had to book a last minute car for a two day trip. They only had vans listed online which I was skeptical about but I needed to book it. With the online booking you can pick it right up. Waiting outside the terminal, watch for a city sized bus for National, Alamo, and Enterprise. It took a little longer than the other pick up vans but the wait was not long. At the Enterprise stop, you can just walk up to the car and get in if you're already booked. When you drive out, they cross-check the car against your booking. This part took about 10 minutes including waiting behind a car. Coming back to drop off the vehicle, do not get in the rental return car lane. That is for all other rental agencies. Keep going around the circle in the right lane until you see signs for Enterprise. Then take the left into the lot, and follow the drop off instructions by the guys in the lot. All it took was driving up into a lane and leaving the keys in the vehicle. They scanned the car's barcode and check the gas level. That's it. Then walk over to the shuttle bus to get back to the airport. It was faster dropping off than picking up, which was already fast! I had the receipt in my email shortly thereafter. Oh and the Chrysler Pacifica I rented was not like my mom's van I used to drive in high school. Hybrid. Cooled seats. Sound system. Not bad. I would definitely rent from them again in the future.

I want to start by saying that I truly love National Rental Car, it's by far the best rental car…read morecompany out there. I came to the area for a couple of days and rented a car here, which I reserved prior to arriving. The car I got was great, service from the folks I came in contact with was nice. The only issue is the horrible bus system to get to/from the terminal. In these modern days, NO AIRPORT SHOULD USE BUSSES for rental cars! I don't care what the reason or excuse - FIX IT!! Get rid of the busses and put the garage right outside the terminal. If you can't do this, then use a light rail system. But busses SUCK! They are inconvenient and in this situation, there were 50 people waiting just for the National Car Rental bus to appear. In the time we were all waiting, the Hertz, Avis, Budget, Sixt busses appeared more than once and only a few people got on them, but the amount of people waiting for kept building up, which told me I needed to run to the front and jump on as soon as I saw the national bus and it was a complete mess when it arrived. Terrible service! (And someone will reply from National asking me to go to a link which is worthless... Not sure why they reply with these canned responses)

I thought this was the perfect car rental company until I left a very expensive pair of sunglasses…read morein the console. I reached out immediately and took all the steps for lost & found. I have not heard a single word from them. Apparently the customer service doesn't extend into lost items and they have a problem with theft. Still no word.

They gave us a car with expired registration. We got a ticket after parking the car which of course…read morewe gave to National to address. Car Bluetooth was not sincing with phone. Disappointing rental. We returned the car in a day instead of keeping it for 5 days. To their credit, National did not charge us for the rental, but the whole rental was a pain in the neck!

Had minor personal problem upon checking in, and the supervisor there was absolutely amazing. I…read moredon't remember his name but it was a Saturday at 4pm that we checked in. This was one of the smoothest check-ins for a car rental.

Nothing but great things to say about this location and the staff here. I've now been without my…read moreown personal vehicle for a year and I have to say, it's been amazing. No stress about my car being hit or stolen while parked on the street and no outrageous car insurance premiums. When I do need a car for trips back to Rochester or work or...any other reason, I really do not like to rent from anywhere but here. I've now rented 5+ times and have had nothing but fabulous experiences. I am typically in and out within no more than 15 minutes and all of the vehicles I've rented have been safe, new, and included great features. The team here makes sure you're comfortable before departing and clearly walks through the billing. I had an issue where I was incorrectly charged for something and it was resolved same day. The only complaint I have is in re: the Saturday and Sunday hours. As this location is only a few blocks from my home, I really prefer to return here so I have a seamless and easy process. This location being closed on Sunday and only open for a three hour window on Saturday makes that a bit difficult. That being said, I've been able to make it work thus far and I understand that the Center City location is prime for business visitors and less for locals. I look forward to more seamless rentals from here in my future!

this year I have rented from three different car companies at three different airports. Budget is…read morethe only company that helped me with my bags and that gentleman was so kind and expected nothing in return and my bags were heavy. The lady at the counter was very pleasant whenever I think about going back home, I'm usually quickly reminded about the poor customer service in that area but all of my interaction I had with the budget even with changing my pick up time. There were nothing but polite and cheerful. I had no issues with the car. I will definitely keep budget in mind next time I fly into Philly.

45mins in line to finalize rental and now we are all waiting in line at the curb for cars to come…read moreback. Why make a reservation?!?!?

EDIT- RENTER BEWARE-…read more I am not experiencing the SAME issues receiving my deposit back as other users have stated. It has been 21 days. SIXT claims that they have released the funds. My bank says otherwise. It is an ACT OF CONGRESS to get your money back, which I have been now told by SIXT that this will take another 3-5 business days to resolve. I had a great experience with SIXT in Philadelphia. Pick up and drop off were both smooth and hassle free. The shuttle back to the airport was waiting on us, when we arrived for drop off. I did take a video of the return check in- just in case it was needed to protect myself from any claims of damage. This was based off of reviews I'd read concerning this company. Great service, polite employees and amazing pricing. I will definitely use them again in Philly!

Update - Per Jan's recommendation, I went back to customer service. They reduced my refueling…read morecharge by 30% to $8.93 (!!!) a gallon. Still insane, but I give up...just beware when you deal with this company! When I went to refuel the car I was given in Studio City, CA, in the middle of Arizona, I discovered the gas cap was broken and had not been screwed on tightly...and I wasn't able to screw it on myself. Not wanting to damage the car (the check engine light also turned on in the midst of all this) I put a minimal amount of gas in and drove an hour out of my way to the Phoenix airport to the SIXT location for assistance. While the people at PHX did kindly replace that car for the remainder of my trip, I was charged a $150 refueling charge (at the $12/gallon penalty price) for "failing to return the vehicle with a full tank". Would they have preferred I fill it and flood the engine? I reached out to customer service repeatedly, and they kept repeating that, by contract, I was supposed to return the car with a full tank...therefore, the penalty charge was legitimate. On the plus side, I will say Helen in Studio City was lovely, even though she couldn't do anything to help me erase this crazy charge.