Awesome and polite customer service Highly recommend…read moreEnterprise if you need to rent a car The pick up concierge service is an added plus and extremely convenient

I had a very disappointing experience with this Enterprise location…read more I rented a vehicle on Friday, July 17 at 9:17 a.m. and returned it on Tuesday, July 21 at 9:02 a.m., approximately 15 minutes before four full 24-hour periods had elapsed. Despite this, I was charged for five days. When I questioned the charge, Branch Manager Brennan insisted that because my rental was through a body shop rate while my personal vehicle was being repaired, those rentals were billed differently using a 24-hour format. Unsatisfied with that explanation, I contacted Enterprise Corporate, and I was informed that my rental had been billed incorrectly. Unfortunately, despite that confirmation, my credit card is still charged the incorrect amount. I have repeatedly requested that someone from Enterprise contact me to resolve the issue, but no one has returned my calls or followed up. At this point, I'm left chasing a correction for a mistake that Enterprise has already acknowledged. To make matters worse, the Audi I rented had a nail in the left tire, forcing me to stop multiple times during my trip to add air at my own expense just to continue driving safely. I reported the issue when I returned the vehicle, but there was no apology, reimbursement, or offer to make the situation right. I was also repeatedly told the Audi was a "brand-new" vehicle and that I was the first and last person to rent it. However, the vehicle had over 30,000 miles, which clearly did not match that description. What disappointed me most wasn't just the billing error--it was the complete lack of accountability and follow-through. Even after Enterprise acknowledged the mistake, I was left with the incorrect charge and no meaningful communication. Based on my experience, Brennan seemed far more interested in defending the incorrect charge than reviewing the facts or correcting it after the error was brought to his attention. I expected much better customer service from a company of this size. Based on my experience, I cannot recommend this location.

The onsite help is great. Much better than the online support. Was in and out within minutes. I…read moreHIGHLY recommend booking online, makes the experience so much easier. Was treated great, will definitely be back.

By far the worst renatal car location I have ever been to in my life. Gentleman at the counter was…read moreextremely rude, and did not offer any assistance or alternative options for a customer in need. I called to confirm I could pick a car up in the afternoon the DAY before, and then they had no cars once I arrived. Extremely disappointing because I come to this location to rent for work every week. If I could give this place a worse rating I would. Negative stars.

My Enterprise rental on 7/1/26 was absolutely fantastic! From the moment I checked in, the staff…read morekept everything moving smoothly even though the place was buzzing with pre‑4th of July crowds. The car was spotless, drove beautifully, and got me to and from my meeting without a single hiccup. I genuinely felt taken care of the entire time. This experience was far better than a previous rental service I've used, and I left feeling impressed and grateful for how seamless the whole process was.

This is a wonderful car- rental agency. Mimi assisted us in finding the car most suited to our…read moreneeds. She was courteous and knowledgeable. Upon returning the vehicle, Matt and Chris made it easy and were so kind in providing us with a ride back to our hotel in pouring rain. Thanks to all for an excellent experience!

Be wary of using this company. I strongly advise against it. They charged my card with an…read moreadditional fee for some unknown reason a week after the initial charge for what I had signed up for. Now, I have to call them again and fight to get my money back. I've already wasted over three hours on the phone with these people. They are the worst--they completely messed everything up and overcharged me. They even called me, thinking I had returned the car in Florida when I hadn't. It's unbelievable that they're still in business with such terrible customer service. Save yourself the frustration and avoid this company at all costs.

Thank you for wasting so much of my time!…read more I called reservations and was told this location had cars. I made the reservation online then drove to the location to get my car. When I got to the branch a young woman at the desk said the manager tried to call me to say they were sold out. unfortunately, my phone is in the shop and will not be back till Saturday or Monday. I drove 40 min, one way, to this location because all the locations by my house were sold out - yet there were MANY cars in the lot. Sold out but cars in the lot??? Is your branch manager incompetent because he was the only one in the area that couldn't keep his inventory up to date? Is it IT's fault for not updating the data? Is it your regional managers fault for letting a customer be treated so poorly or is it your fault and the company culture? Why should I EVER use Enterprise again?

I was sitting waiting to return my car and witnessed some of the best customer service from…read moreBritney. She was assisting an older customer who was hard of hearing, and she handled the interaction with remarkable patience, kindness and respect. It was refreshing to see someone take the time to ensure the customer felt heard and understood. Britney is a great example of outstanding customer service.

Where do I start , I called at 5pm been on hold for over a hour this location isn't even busy for…read moreme to be on hold for this long . I couldn't even reserve a car because they close at 6. Do better

Well I walked in to drop off my keys…read more An employee basically ignored me and then when I said I still needed help another one took someone else who walked in after me. Not the best customer service I'd say.

Call from management about the $599 they owe me. They are working on it…read more That was a week ago. I HAVE HEARD NOTHING!!!!

Lexi was super friendly and so easy to deal with! I appreciate her kind nature and grounded…read moreattitude. She made me and my friend feel super welcome. I would love to have her as my go to here again. I feel a review is just not enough, but 5 stars definitely!

Update Again service is impeccable I appreciate the quick service and solution provided this staff…read moreis 5Stars, I always need a rental and Enterprise is always ready with my last minute request thank you Nate and Waynessa, you both are the best!!! Absolutely outstanding! Every aspect of my experience was impressive. The team was professional, the service was impeccable, and the results were phenomenal. Highly recommended for anyone looking for top-notch quality and exceptional customer care. Truly a five-star experience!" I've had the pleasure of renting cars from Enterprise Car Rental in East Stroudsburg, PA, and my recent encounters with this branch have left a lasting impression of exceptional service. To provide some context, my initial experiences with Enterprise were less than ideal. However, what truly stands out is how the team, led by Branch Manager Nate and Assistant Manager Waynessa Adams, went above and beyond to rectify past issues and win back my trust. From the moment I walked into the branch, I was made to feel like a VIP customer. Assistant manager Waynessa Adams, in particular, exemplified the epitome of first-class service. Her dedication to ensuring my needs were not only met but exceeded was evident in every interaction. It's rare to find individuals who genuinely care about their customers to this extent, and she is undoubtedly one of them. From the moment I walked into the branch, I was made to feel like a VIP customer. Assistant manager Waynessa Adams, in particular, exemplified the epitome of first-class service. Her dedication to ensuring my needs were not only met but exceeded was evident in every interaction. It's rare to find individuals who genuinely care about their customers to this extent, and she is undoubtedly one of them. Since my initial reservations were put to rest, l've rented from this Enterprise location on four separate occasions. Each time, I was met with a level of customer service that is truly worth applauding. Branch Manager Nate, Assistant Manager Waynessa, and their team consistently provided a seamless and pleasant rental experience, setting the bar high for what exceptional service should be. Moreover, the vehicles I rented were not just clean but also meticulously disinfected, providing peace of mind during these times just clean but also meticulously disinfected, providing peace of mind during these times of heightened hygiene awareness. The fact that these cars and trucks were brand new added to the overall satisfaction of the rental process. It's a relief to receive a car with a full tank, ready for the journey ahead, making the process hassle-free and efficient. I truly and highly recommend this site!!! In conclusion, my recent experiences with Enterprise Car Rental in East Stroudsburg, PA, have been nothing short of outstanding. The efforts of Branch Manager Nate, Assistant Manager Waynessa Adams, and their team have earned them a well-deserved 5-star rating. They've succeeded not only in rectifying past issues but in consistently delivering a level of service that sets the standard for excellence. I have no doubt that I will be returning for all my future car rental needs, confident that I will receive nothing less than the best service!!!

Billy was absolutely amazing!! Truly went above and beyond! The 5 stars go to him. I would subtract…read more1 star for the broken safety feature on my rental BMW (ability to play back the current speed limit), but I don't want to risk people thinking Billy only got 4 stars

Nightmare fuel... I rented the same vehicle from this particular Enterprise for two months (my…read morevehicle was being overhauled). Each week I would call in and add another week over the phone, and once a month I had to go down and do it in person. It was fine and most people there were pleasant. Toward the end of my final rental, it was set to expire in a 3-4 days. I started getting a series of rather insistent phone calls from a woman named Eden. I met her in the location once. She is very tall. She started giving me a rather hard time about my rental and flat-out demanded I bring it back. I didn't understand the request or the hostility and explained that there was still several days left on the rental, and that it would be brought back on the day agreed. She began to become borderline belligerent at this point, even though I explained that I had paid for the vehicle already, in advance, and had a 2-month history of renting the same vehicle. I asked to speak to the rather affable gentlemen who'd helped me with the rental several times before. She said he no longer worked there and then demanded I bring my rental back (again, 3 days early and I needed the vehicle). When I said I would bring it back the day it was due (and paid for) she threatened to report me and to have me listed as a "high risk" customer. I had to look that up to see what it meant. Per Google: [Being labeled a "high-risk" customer by a car rental agency means their risk management system has flagged you for an increased likelihood of financial loss, fraud, or policy violations. This categorization typically results in denied rentals, canceled reservations, or placement on internal "Do Not Rent" (DNR) lists.] That was insane. I spent thousands on my rental and returned the vehicle in perfect condition, but for some unknown she was threatening to do that? Someone like that should not be working in the service industry. Enterprise should be ashamed. I took my business elsewhere.

Mark needs to travel across the country training other car rental companies on how this business…read moreshould be done. Extremely professional, courteous, kind, understanding, welcoming... the list goes on and on!!! Normally, renting a car is a pain because the employees are just rude and careless, but wow, what a wonderful experience with Mark. he truly goes above and beyond in every sense of the way. reading other reviews, i'm glad to see that everyone else seems to feel the same way give this man all the promotions!!

Nice, professional representatives, picked me up quickly, no probs there. But the car itself reeked…read moreof cigs and the inside of the windshield was filthy and unsafe. The gas was at 3/8 of a tank, why not fill it for the clients? This way they don't need to stop for gas immediately and know how much to fill it to upon return. I feel Enterprise has gone down hill, I've been using the consistently for 30 years! Also, there is a toll paying device (ez pass) in the car that to activate and utilize it you need to open it. It was already open and I was not told about it and drive thru tolls. Hopefully I don't get hit with toll charges in a few days. It wasn't on my final bill. Not sure if I'll be using them again.