Horrible customer service. Never have any issues at any other Enterprise location and I have been renting for over 25 years

Absolutely horrified by the management here. I booked a rental two weeks in advance pick up on Christmas Eve. not only was the manager absolutely horrendous to work with but she had absolutely zero customer service. I arrrived on Christmas Eve everything was fine but the original card o was trying to use was flagging a scam and was unable to be processe, the worker I was originally working with was very kind and understand. she said I could go get a different card and return as long as I was there before closing at 4 then there wouldn't be any issues, I did so. I return with 10 minutes left before closing. The manger then denied me because the second card had my husbands name on it, even tho I had proof I was on the account and the last name was the same. She then said the next time they were open was Friday December 26th. I asked if I could come back Friday with my husband to pick up the rental she said yes. So we show up at open 8am to get the rental. She then told my husband that the rental is booked and going out and they no longer could help up.. mind you our reservation is still "booked" as I type this.. I then asked her why she told me I could come back for then rental this morning if I couldn't and she said she never told me that.. go figure. So I asked her what she could do to fix this or what she had on her lot similar to the same size and she literally was just pushing me out the door, she didn't order to help me find a rental, wouldn't even give me or my husband the time of day to fix the issue at hand when THEY OVER BOOKED MY RENTAL. Gardner enterprise is the most unprofessional , unethical and unmanaged rental place I have ever dealt with. The manager had absolutely ZERO respect or heald absolutely ZERO responsibility for the fact that they allowed the rental to be booked on top of mine or even telling me I could return the day after Christmas for the rental. we had absolutely no issues return with my husband and his card to complete the rental, we had no issues returning with what we needed to in-order to complete this rental. I think enterprise should really consider management better. youd think that people who come in for a rental who are spending upwards of $2000 much like myself would get better customer service.. it's a shame that the Gardner enterprise has such vulgar ignorant face for management and I hope that no one else has to experience what our family did. read more

Absolute horrible customer service here by the way"branch manager" reserved a vehicle 5 days in advance and talked to them 3 hours before arrival only to arrive to not having a vehicle for me. They had two vehicles there but were a "higher class" which because the rental was through the other persons insurance they controlled the amount they'd cover. So even though I reserved a vehicle 5 days in advance and they didn't have it they wouldn't give me a vehicle they did have. The manager was incredibly entitled and smug saying it wasn't his problem and just acts like he doesn't have time for anyone and doesn't care about customer service at all avoid going here so you don't get stuck without a vehicle like I did read more

You guys really came through for me, with the aid and assistance of Mapfre insurance, I was able to obtain a rental in record time. It also afforded me the chance to get checked out at the hospital for any and all injuries. I was greeted by one of your professional staff, whom assured me that there would be NO problem to obtaining a rental. You guys are awesome and reliable !! Thanks and look forward to doing business with you in the future . read more

While recently heading to the first of two important events, my car unexpectedly broke down. After searching "rental cars near me", I discovered the Gardner MA location was fairly close to me. I was able to call and make a reservation before arriving. I walked in the door four minutes before closing time! I was greeted by Dylan, who quickly and efficiently got me processed and out the door. I was set up with a fairly clean, reliable, safe feeling car. Which left me feeling confident that my day was not going to be a total disaster. It was a long day and I ended up returned the car a day later than expected with no hassle. I later had to call to check on something. I spoke with Clovis, another employee who was quick and knowledgeable in helping me out with what I needed. Everything was very easy and convenient all around. Thank you. I appreciate it. read more

Gardner failed to deliver a vehicle to the location and date in my reservation. Since the office was closed Saturday pm, there was no avenue to get help. Their failure caused my family the inconvenience of taxiing us back and forth for the weekend - exactly what I wanted to avoid by renting a car. Another bothersome aspect of this transaction - never once was a word of apology offered for their failure to meet their obligations of the rental agreement. To say I'm highly dissatisfied with their service would be an understatement. I've used Enterprise services at other locations often and know that this is not indicative of Enterprise service, but the Gardner office clearly botched this one. And to offer no apology for the mixup makes it doubly worse. read more

They said I could return the car Sunday. Well they were closed Sunday and they charged me for an extra day. They've owed me 70$ for 2 years now. Every time I would call they said they refunded me. I never got it. They are liars. read more

You won't find a team of people who will try harder to make your car rental experience as stress free as, well as stress free as any car rental experience can possibly be. L@@K at all the great reviews for this Enterprise Office in Gardner, MA! People do not usually bother rating a place if they aren't really impressed with a service-- or very disappointed with it. At least I don't! I've had two recent experiences with this office in Gardner, MA. My car was in a body shop being repaired when the insurer decided against repair, and totaled it instead. Initially they had given me a big vehicle and most of my local driving is on narrow back roads, I wasn't feeling like I could manage the thing too well, for too long. So I asked them if they could get me a smaller car. And they were completely understanding and truly kind. There wasn't a hint of annoyance, or aggravation with me. They brought another car right over. Both vehicles were late model, and in excellent shape. One had a slow leak in a tire, which I did let them know. Only aware because had to put air into it, had a computer that showed the air pressure! Then on Thanksgiving, I ended up having to bring more people than my vehicle can accommodate and the only way was to rent a big enough vehicle. Same kind of positive experience. This time I was paying myself. And I had an issue with the card I planned to use. They solved the problem by letting me use a couple payment methods instead. They are soooo super helpful and nice at the Gardner officer. They also came and got me and then took me home when I brought the vehicle back too! If you need to rent a car, this is the very BEST place! read more

I called 10 minutes before they closed when I was in a bind for a car, they came and picked me up anyway and had amazing customer service.

Seriously, I have never had a better auto rental experience. Great car, great price, no surprises! Competent and friendly staff.

I've rented from Enterprise quite a few times and I've never had a problem at all. Everybody has been professional and informative and I will always rent from them without hesitation. Great company !! Great people !! read more

I went in yesterday to see if I could rent a car, they said to return at 2:30 for a car, at 2:30 I walked to get the car, I received call at 2:29 to say they had no cars to rent... If you like gambling and taking risk then this would be the place for you.. If you really need a car for a important event then, go somewhere else... Getting a car rental hear is part luck, and they will not tell you this at the time of rental, worst Service for any type of business... Not reliable and can not be counted on.... DO NOT rent here if you don't like gambling and you'd like a secure reservation... read more

We reserved a car online and it was ready and waiting for us! While there, we saw another car (upgrade by one level from our reservation) in the lot that had just been returned. We asked about taking that one instead and waited 10-15 minutes for it to be cleaned: no problem. Everett was very pleasant, professional and easy to work with. The Corolla was clean and in excellent shape. Effortless process throughout. We'll definitely use Enterprise again. read more