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    Enterprise Rent-A-Car

    3.2 (13 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 1 week ago

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    4 months ago

    Horrible customer service. Never have any issues at any other Enterprise location and I have been renting for over 25 years

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    5 months ago

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    9 years ago

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    8 years ago

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    10 years ago

    I called 10 minutes before they closed when I was in a bind for a car, they came and picked me up anyway and had amazing customer service.

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    13 years ago

    Seriously, I have never had a better auto rental experience. Great car, great price, no surprises! Competent and friendly staff.

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    8 years ago

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    11 years ago

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    11 years ago

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    3.1(15 reviews)
    10.5 mi

    My honest review of my experience with the Hertz on Whalon Street location in Fitchburg,…read moreMassachusetts, is below. Please read the details below. After reading a few reviews, I need to share my experience. I rate this location 5 stars! A+ to this team! The leadership team and management have been accommodating, and I've never had a single issue. My review weighs heavily because of some of these great team members, "Ceira" & "Kevin" and "Paul." They are always welcoming, organized, efficient, and attentive to detail. Ceira is always available to answer my questions and remembers all my preferences. Thanks to my experiment with this location, everything will is set up seamlessly. She's an outstanding representative; she always listens and pays attention to details. Paul Paulini is a person who's always behind the scene, cleaning, sanitizing, and preparing vehicles for the next customer--a huge thanks to this team. I hope the Hertz Corporate office reads Yelp reviews because it's essential to identify you're rising stars. Does Hertz Corporate recognize employees with service awards? Paul Paulini is a person who's always behind the scene, cleaning, sanitizing, and preparing vehicles for the next customer. Thank you! Once again, a huge THANK YOU to Ceira for her kindness and hospitality! I'm pleased with this location and highly recommend doing business here! Hertz Corporate should commend employees who stand out on a job well done! Please let this team know they are doing a fantastic job, as they deserve recognition. The level of service is always spot on, 100% of the time. Not all representatives are the same; some make the place stand out, and that's clear at this Hertz location.

    What an absolute joke of location. After confirming my reservation, I drove 40 minutes to discover…read morea sign on the door that they would be closed today. No customer notification. You should fire the manager.

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