I had fantastic service from Enterprise from start to finish. Char and Scott were super helpful with figuring out available cars and ironing out a hiccup with our pickup. Larissa who picked us up was super friendly and got us to Enterprise safe and sound. I appreciated how hard everyone worked to make sure we had a vehicle which met our needs. Having gone to other car rental agencies and discovered there wouldn't be a car for days, this experience was a breath of fresh air especially on a tight vacation timeline. Note, since it is quite busy, be sure to build in some buffer time for pickup and drop-off. Also, when calling, make sure you're speaking to someone at the local office since sometimes the corporate line doesn't relay info to them. Can't recommend them enough! read more

Another gentleman called with a very thick accent and left my mother a voicemail saying HE'S the manager in Flagstaff. She was told by Candace at corporate that Jojo is the person in charge. Behavior from this location just keeps getting weirder and weirder and someone from there tried calling her again this morning! read more

I booked a reservation online for my aunt who is elderly. She & my uncle were on a roadtrip when their car broke down in Seligman and got towed to Flagstaff, where they needed a rental car. I was unable to get ahold of the location directly to verify vehicles in stock (inconvenient) and was connected to the reservation line who confirmed there was many vehicles available for rent, so I booked a reservation online. Upon arrival the employee confirmed with my aunt she had a rental for a sedan and asked for ID and credit card. After the employee said this, the branch manager, Deni Ortiz, walked over, interrupted the employee in a rude disrespectful tone, told them "no, no, we are not renting any cars". My aunt questioned Deni why cars are not being rented when there are many cars parked on the lot and another customer was there getting keys to a rental vehicle. Deni refused and could not provide a reason. He was condescending, unprofessional and called my aunt "girl" and "lady". This is unacceptable behavior from a branch manager. Upon leaving another employee came outside and told my aunt that Deni is a bad manager, rude, and to submit a complaint to the area manager, Faruk Kiroglu. She gave a business card with their information. We have yet to receive a response from the area manager Faruk or Enterprise. AVOID this company and the terrible poor customer service and management. We will never do business with Enterprise ever again nor recommend it to anyone. Do better Enterprise. No one deserves this treatment. read more

Enterprise Rent-A-Car - Car Rental Near Me - Flagstaff, Arizona

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We had an employee named Gael help us and he was very friendly amazing customer service he helped us out and it was an amazing experience overall and we would definitely come back to this branch again! read more

Great job helping us with a rental paid through an insurance company. The service was fast efficient and very friendly! We were issued a brand new car! Super clean, fueled and ready to go. The office process was only a couple of minutes. On return, they had just received a bunch of folks in the office, so the wait was looking to be long... They jumped on our return, took the keys and had us on our way in just a minute or so! They emailed me my receipt, called to go over it within an hour and wanted to be sure everything went well with the rental. Great job Flagstaff! read more

This is truly the worst company I have ever dealt with. I wish I could leave a zero star review. I called to book a reservation and I was told that I could get a car the same day; upon arrival I was told that there was no car for me. A bit of back story, I'm on a family vacation celebrating my daughter's, my wife's, and my birthdays and our car broke down. I took our car to the mechanic for repairs for a few days and this unfortunate event leaves us stuck in our Airbnb unless we can rent a car. Not the ideal situation as we had plans for everyday but despite the set back I wasn't going to let this bring me down. I called this location and I was told that we could have a car by 4pm. Given the cost of the mechanic repairs, $1500, I opted to walk/run to the location. I live pretty much at sea level and this was a mission at this elevation. I was happy to do it knowing that my family could continue our adventures without much time lost. Upon arrival, I was out of breath and dripping sweat and was told that they didn't have a reservation. I pulled out my phone and showed them the confirmation. They were able to pull it up but they notified me that they wouldn't have anything for me until tomorrow. I explained to them that I had just run there because I was told that they would have a car for me today and their response was that the staff that I spoke to are just "yes people and they don't actually work here." Given that nothing could be done, I asked for a cup of water and I asked for a ride back to my Airbnb for the inconvenience. Being a manager in the customer service field myself, I didn't think this was too much to ask for. When the rep came back from asking if they could accommodate my request he told me the response was no. Needless to say, I left upset and defeated but more importantly disappointed in the lack of effort this team gave me. I hope they read this review and adjust their business accordingly. read more

The customer service here is top tier. Everyone here had a great attitude and they were all very helpful. I came in without a reservation and they were clearly extremely busy but they still helped me get a car. It was clear they actually wanted to help me even though they didn't really have any cars available at the moment. When it came time to pay there was an issue with my card and they helped me figure it out. Overall 10 out of 10, I recommend this place. read more

If Enterprise wants to contact me, please provide your email address for contact. Because I've already spent about 5 calls with them without resolutions. I've waited 4 weeks for a district manager to contact me thru phone calls and not results or no call backs. Your web site contact doesn't work for me, nobody personally contacted me by email or phone. read more

Ive never had such a great experience renting a car before! I broke down in Holbrook and ended up renting a car at this location. Called ahead of time to be sure they had one available for a one way. Jordan had it taken care of and Steve was super helpful as well! Super fair price and no trouble at all upon the return at my home location. Great customer service and business! read more

My boyfriend and I lost our key fob while in Flagstaff visiting, so we had to rent a car to drive back home to Phoenix to get our spare key. I called Enterprise just two hours before and they were able to get me in. The staff and I believe the manager, a nice young lady, was so kind to me. It was the day after Christmas and she offered me refreshment, and let me know exactly what was going on. I will forever be so grateful for her warmth to me in my position. Thank you Flagstaff Enterprise for the great service. read more

DON'T RENT HERE!! They refused my reservation based on the COLOR OF MY SKIN. The vehicle I was promised was still in the lot, but I was told that it was "being saved for a future rental". That meant to me that I was the wrong skin color and was being refused service based on that alone. Manager(TRAINEE!) DENI ORTIZ was horribly rude and told the rental agent that was helping me, that he was taking over...he then told me he had "cancelled" my reservation (even though I was on the phone with Enterprise).....then told me no car was available now (even though it was clearly visible in the lot), so that was a bald-faced lie! I told manager Otiz that I was on the phone with Enterprise, and he said it didn't matter, he wasn't going to rent this vehicle to "me". Sad this kind of DISCRIMINATION happens in this day and age!! I will never use Enterprise again. SAD REALLY! read more

Deni and his crew at enterprise on Route 66 are truly amazing. They will bend over backwards to accommodate their customers. I can't express how grateful I am for everything they do for me. Would never go anywhere else read more

We picked up a vehicle in Riverside for a roadtrip but by the time we were leaving flagstaff we had a tire almost completely flat. Scott from Enterprise in Flagstaff was absolutely incredible and helped us get home safely to Riverside with another vehicle. read more

I had an incredibly positive experience at this location. My auto insurance company handled the technical stuff, but Paighten (sorry if it's spelled wrong) helped me get into a vehicle that would best accommodate my needs. The female manager at the time was also very awesome and approved this slight change for me. While the wait was long, I was very understanding as they are short staffed. A little patience goes a long way, especially when everyone who works at this location is extremely friendly and understanding to everyone's needs. They make sure the vehicles are clean and well checked before you leave the lot. I especially enjoyed my wait because I was able to chit chat with Paighten, which really made my day. I was stressed out, but I left happy and smiling. It's so great to have human interaction again post covid! Also, they still make sure the vehicles are very sanitized so that's really great too. I highly recommend this location wether it be for auto insurance purposes or because you're going on a trip. Very positive experience. read more

Enterprise Rent-A-Car - Awesome rental - Car Rental Near Me - Flagstaff, Arizona

I had my reservations when I saw the sub 2.9 star rating here but my assistant said it was the only option close to me. One of the most disrespectful and power tripping managers I have ever come across in my life. I have spent 10s of thousands at Enterprise over my life and never experienced such terrible customer service before from an Enterprise/Alamo. I asked if she could accommodate us leaving the vehicle somewhere close to the hotel we were staying at a few days later to see if they would work with me (something I had done many times with different branches with no issue). SHE ACTUALLY CANCELLED MY RESERVATION AND LEFT US STRANDED THERE AND REFUSED TO RENT TO ME BECAUSE I EVEN ASKED THE QUESTION. I could not believe it and have never in my entire life dealt with such poor customer service or power trip from a manager. read more

I received a confirmation for our mid size SUV. The day we go to pick it up, we received a compact SUV (vehicle space equivalent to a car) but over heard staff on call and promised our requested rental to another individual and was told that is all they have. I ended calling back 4 days later and told him we needed a bigger vehicle. I spoke with Scott, who at the time assured me that he would assist us. We returned the vehicle back that afternoon. Scott didn't even remember our request and stated I handle over 60 calls a day. As staff, be aware you represent whatever company you work for. Sometimes people are in a situations and are depending on what staff say. read more

My husband and I rented a car in Flagstaff and had EXCELLENT service from your employee Cullen Obrien . He was kind and courteous and went above and beyond to take the time to offer suggestion's on where to eat and fun things to do in Flagstaff . He also made sure we were satisfied and happy with car we chose . We did not like the first one and he immediately found us something that suited us better . Thank you Cullen , Enterprise is very lucky to have you on their team . We will defiantly be using you again . Sincerely, Two happy customers ! read more

This was a business that was recommended by my insurance company. By the first phone call, I was impressed by their customer service, their upbeat and positive attitude, and how quickly they were able to get me into a rental. I was waiting for parts to come in for my repairs, and did not have a lot of time once I was asked to bring my car to the collision center. They were incredibly efficient. A great experience! read more

The team at this location is incredible, I go out of my way to come here rather than any other nearby location. They have never failed to do their best, sometimes even going above and beyond, helping me dig out of the snow. read more

I made a reservation 4 weeks ago. Show up at Flag airport at 8pm, stand in line for 30 minutes, get to the counter and they inform me they are out of rental cars. I ask "do you want to let everyone else in line know?" She says "yes", tells everyone there are no more cars, then puts up the closed sign and they both leave. read more

Fast, quick and easy! Great customer service. Great follow up. Nice clean and new cars! Overall a winner! Rent from them!

you guys were very helpful with everything and your customer service in helping add days was like no other. they don't offer shuttle service on weekends, but they are light on staffing so plan accordingly. all in all they were absolutely amazing. would definitley recommend read more

I'm giving two stars only because the general manager is amazing however their employee Jordan who I believe somehow is one of the managers has the worst customer service skills I have ever witnessed, she is rude, sarcastic very poor manners every time I have had contact with her, she should not be in a customer service position let alone a management one, I wanted to review her last time but the general manager saved her since he went above and beyond but this time I could not help myself because once again she greeted me with all her sarcastic remarks right off the bat before we even crossed a couple words because that is just her nature, they should strongly reconsider her position in a customer service environment, perhaps behind doors where there is no customer contact she would be ok. read more

Great work by the team at Enterprise. We were in a tough spot with a broken down vehicle 1000 miles from home and they scrambled to get us a vehicle and were caring and considerate throughout the many changes our situation required. Thank you Tiffany and team, you are awesome!!!! read more

Felt almost discriminated as everyone was helped that walked in after me, had an insurance claim was told to wait a moment only to wait over an hour and still wasn't helped or given my rental... read more

Zero stars. ZERO. STARS. We made every attempt before our reservation to confirm that we would be picked up from the RodewayInn (Flagstaff) a mile down the street at 8am. We called them and spoke to a rep to confirm that we were going to be picked up at the Rodeway Inn a little bit after 8am (they open at 8 so we'll give them a few minutes). We were not picked up until 8:52am because it was believed we were to be picked up from the Rodeway Inn right next door to the Enterprise, when we were at the Rodeway Inn across from the Amtrak station. The employees had no idea there was a motel at that location - just 1 mile down the road (hotels and transportation hubs would be the most likely places to pick someone up, meaning you need to know where these places are, and if they are part of a chain, you need to ask specifically which one because customers don't always know that there is a chain). We called at 8:15 when no one was there, and they had forgotten our pickup. We called again at around 8:45; they had gone to the Rodeway Inn next door to them, and, seeing no one, thought nothing of trying to contact us. So at this point, we're an hour late. As soon as we get in the vehicle, we start being hit with the potential that there would be additional fees due to us having to change our drop off location (it ended up that no additional fees were levied as they were part of our original reservation). It is not wise to begin a conversation with your customers when you are picking them up AN HOUR LATE that there may be additional fees. We were not queued up by the time of our reservation, so we had to wait for everyone else already in the lobby when we got to the Enterprise location, despite our having made a reservation for 8am. We observed an almost constantly ringing phone; these calls were ignored. This would later come as no surprise, as we attempted to call them multiple times, only for the phone waiting system to time out. Keys were finally in hand at 9:52 that morning. When I brought up the fact that this is almost two hours after our booked reservation, I was given an apology and business cards. I would understand a 30-minute wait; 45 minutes if they are especially busy. Two hours? Ridiculous. The car itself was fine; it's the customer service that has been and continues to be atrocious. I subsequently dropped the car at Sky Harbor Airport in Phoenix, but forgot my sunglasses. I went back to the airport and was told by the manager, after talking by phone to someone at the location where the car was taken for cleaning, that they would go run down and collect them and that they'd be back with my sunglasses in 5 minutes. They came back and told me that the sunglasses had been placed in a lock box, to which there was currently no access, but that there would be access Monday (this was a Saturday). At that point I had it and I let them know that this was, by a customer service standpoint, an embarrassing situation for them. No uncertain terms here folks, and I apologize that I did let my temper get the better of me. However, this is an airport. People leave behind wallets, phones and keys sometimes. You're telling me that those things get put into the lock box and there's no access to them, despite the fact that someone may be leaving on a plane? In talking with a customer service rep on the phone, I discovered that this is (apparently?) against company policy and that someone should always be on duty who has access to the lost and found box. I'm still not sure if this is true. The rep also explained that I needed to fill out a lost and found form online, which I was never instructed by staff at Sky Harbor Phoenix to do (another violation of Company Policy). I have subsequently filed this form but have yet to receive anything in my email indicating next steps (which is to schedule a time for pickup). I was told, again by the rep on the phone, that I would be able to schedule a time to pick them up on Saturday, if I so desired; however, I believe that the lost and found at the airport, stupidly, has Monday through Friday hours, which also explains why I have yet to receive any information by email (I'm guessing that the notification went someplace where there are currently no employees at the tender). All of this is leading up to the main point, which is emphasized by the other reviews here, which is that Enterprise's customer service and complaint system is virtually nonexistent. Funneling these sorts of things to a national number creates a bottleneck that is frustrating and in some ways dehumanizing. I hope that someone at that level is listening to this review and trying to read it openly, because that is the real travesty here, that there are many more people who have been in my shoes before. I can't even get a direct number to Sky Harbor Enterprise; it would seem that the company is actively trying to avoid what consumers long for: to talk to a real person and find real solutions. Like I said, ZERO STARS. read more

Rented a car here a few weeks ago and had the absolute BEST rental car experience I have ever had. Bar none. KJ was super friendly, and answered every question I had with knowledge and a great attitude! He was also able to switch our car over to a 4wd option when he realized we were going on a ski trip. The car ran perfectly and fit everything we needed, and the rental and return process was fast, clean, and simple. I will return here to rent a car anytime I am in flagstaff and would recommend this location to anyone looking for a superb car rental experience. read more

Enterprise Rent-A-Car - Our sweet rental car! - Car Rental Near Me - Flagstaff, Arizona

Made a reservation over the phone came into get The car and they are booked out. Told me I could wait until his afternoon. All of my luggage was out and I had to repack and call Uber back. Don't trust them. Sorry isn't fixing that I don't have a car and can't get around anywhere here because I don't live here. All the other places are booked out as well. I guess it's worthless to call their "booking" people because "they can't see what cars they have on the lot" But can't call the store directly.....lolllllll. I even have a CONFIRMATION EMAIL. Nope sorry. The cooperate office would die if they saw this going on. read more

Watch your credit card if you rent from here. I took before and after pictures of the fuel gauge because it only had half a tank when I picked it up. Gave it back with a bit more than half a tank and a month after my rental they tried to charge me. These guys weren't even at the window when I was picking up or dropping off. Had to go to budget with their contract. They didn't even want to see the pictures when I challenged it. Shady read more

DO NOT RENT HERE! Absolute trash of a company and employees. I run a company traveling back and forth to CA from AZ and Enterprise just lose ALL of our business. Enjoy thousands dollars less revenue per year! I Just showed up to pick up reservation and was told that because I booked it a few days ago instead, I couldn't get ANY car for my reservation. Are you kidding me? WHY TAKE MY RESERVATION IF YOU HAVE NOTHING AVAILABLE?! WASTE OF TIME AND MONEY. DO NOT RENT HERE! read more

I have been renting from Enterprise for years - I have a perfect rental record and I have ALWAYS rented with a debit card. Today, this Enterprise refused to rent to me without a credit card (I don't have credit cards). All they had to do was look at my rental history - horrible customer service. If I could give them a zero I would. read more

Christian B was able to get my husband and I on the road during a very hectic time over memorial day weekend. Not only was he able to fix a mistake that the corporate office made but he was polite, understanding of situation, and professional. Don't call the 1800 number they such and will promise you a car that isn't available-deal directly with the local office instead. Thanks Christian !!!! read more

This business was extremely difficult to work with. We were guaranteed a vehicle by the customer service department and after driving over an hour to the location, we were told the customer service department operates independently of the rental department, and there were no available vehicles. When trying to negotiate that Enterprise bring a replacement out to us since our current car was unsafe, they told us we would have to work with the Towing department who has a reputation of being unhelpful and was also independent of the rental department. This branch placed the blame on other departments and inconveniences on us, by offering us to wait hours for a replacement and then drive the unsafe car back to the business. read more

Very Helpful. Great service. I would highly recommend Enterprise Car Rental in Flagstaff AZ

I would highly recommend Enterprise Car Rental in Flagstaff AZ airport. Picking up our car and John, the representative asked what we had planned for the week. We told him and he offered suggestions and physically mapped the route for us on a map. He was friendly and most helpful. We had a great trip and the advice he offered was appreciated! read more

Not interested in hearing 20 minites of corporate gobbledeeguk warnings about covid 19 scamdemic when. I call you. Not interested in being transferred to a national hotline WHEN I AM TRYING TO CALL YOUR FLAGSTAFF OFFICE. YOUR hours of operation suck as I could not rent a car at 430 am WHEN THE LOCAL AMTRAK TRAIN LANDS. LOUSY CUSTOMER SERVICE!!!!! read more

K.J. Crouch really helped us out! We were stuck in town with a camper van that might be fixed by the next day, Friday, or maybe not until Tuesday. K.J. set us up for 5 days, and then refunded 4 days when it was done the next day. Top notch service! read more

Picked up a rental today at the rt 66 office. Great experience, got a pick up at the body shop and then rental through Geico. Laurel was awesome, great service, very smooth. Thanks read more

If you can get a car somewhere else, do it. Unless you want to find yourself sitting forever past your reservation time with a bunch of other people also waiting to get a car because they don't have any clean cars. Unfortunately, this was the place set up by insurance for me to use, but I will make sure to never use this location again. They told me to call the day of to schedule a pick up from the collision center. I called 4 times and 3 times was disconnected. The 4th time the system put me on hold for 15 minutes then told me no one was available and I'd have to try again later. I never got through to schedule a pick up so we had to stressfully organize a last minute a way to get me over here after dropping my car off at the collision location. Once I got to enterprise, I walked in to see people sitting at their desks letting the phones ring with no concern. I never write reviews, but I actually can't believe how terrible of an experience this has been lol. It's almost comical. If getting a car from here is your only option, I'd suggest walking instead. read more

awesome service!!! tiffany scott and steve are amazing!!! phenomenal customer service