1. Enterprise Rent-A-Car

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    Elko, NV

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    Enterprise Rent-A-Car

    3.2 (9 reviews)
    Closed • 8:00 am - 5:00 pm
    Updated 3 weeks ago

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    6 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Avis Rent A Car

    Avis Rent A Car

    2.0(7 reviews)
    0.0 mi

    My mom had heart surgery so I needed to go from Elko to Reno to be with her. I called the Avis…read morecustomer service number and they told me that if I did not use the whole time that I had it, they would give me a refund for the days, I did not use. I figured great. I will rent it for longer. Just to make sure I have it long enough. I rented it for three weeks. I returned the vehicle five days early and was informed that I could not get a refund for the five days I did not use. When I asked her for the keys back then she said I can't give them back because I already checked it back in. I called Avis customer service and they informed me that they do not give a refund for days not used. I went back later that day and the vehicle had already been rented out to somebody else. Now they are getting double rent. They aren't losing anything. They're making extra money off of the vehicle that I paid to rent also. I will not be renting from Avis ever again. I am going to tell everyone I know in this town not to rent from Avis. This is terrible customer service and I am very disappointed. I rented a vehicle from them once before and they tell you to go out and look at the vehicle and come back if you have a problem. I went out and I had a problem. I came back in and they had the we have stepped out sign up. This was like less than three minutes after I walked away. I waited for 15 minutes thinking they would be back maybe they went to the bathroom or something. Nobody returned so I called and I could hear the phone ringing, but nobody answered it so I said hello because the door was open back there and nobody answered. Finally the people at the neighboring rental agency told me that they step out sometimes and may be washing a car or something. I looked out at their little washing area and there was nobody out there. I finally just took the car without reporting my problem. Very unprofessional

    Our van broke down in Elko on Saturday afternoon on Easter weekend, and to finish our vacation, we…read morerented a full-sized truck from Avis. This location was clearly short-staffed, which is the main reason I'm giving an overall 4 stars instead of 5. Also, the online platform which promised a promotion of free days would NOT work. But the people behind the counter get a 5-star review. The manager knocked a bit off the price to compensate for the promotion not working, and Mimi was SO patient and accommodating when we showed up just before closing time and were trying to figure out our lives in a stressful time. She treated me like a person she cared about, and that counts for a lot.

    Enterprise Rent-A-Car - carrental - Updated October 2026

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