Worst customer service ever. Tried to rent a car but due to a 300 dollar unpaid bill from 10 years ago I was on a Do Not Rent list. I tried to pay the 300 dollars but the employees couldn't locate the original invoice from 2011. Over multiple days and multiple phone calls they were unable to find a way to accept my payment. Finally I spoke with a corporate accountant who reached out to an area manager to speak with me at 12 pm on a Friday. I didn't receive a call all afternoon. At 3:30 I called the corporate accountant who again reached out to the area manager. The area manager blew it off and passed it to a regular employee, who didn't call until 4:30, a half hour before closing, while I was located over an hour away and who again was unable to accept payment or locate the original invoice from 2011. At this point it seems ridiculous to be sacrificing future profit over a 300 dollar 10 year old debt they couldn't even locate. The following day I inconvenienced a family member to take me to the location hoping to make payment but the employees were unable to figure out how to take payment, again. They reached out to the previously mentioned area manager, and I asked to speak with him. I was unhappy at this point given that I had been with out a vehicle for a week, even though my insurance company provides rental insurance. I asked him to accept a settlement payment of 150 in order to take profit on this current rental and any future rentals from me. He informed me that on principal he was not willing to take a settlement and was willing to sacrifice not only this current rental, but also any future rentals...all over 150 dollars from an invoice ten years ago that no enterprise employee could locate. The local employees and the area manager were rude, disrespectful, and only concerned about their bottom line through this entire process. They claim to be a family owned business that doesn't take part in the corporate structure. My experience was the exact opposite. Corporate bureaucracy was the letter of the day. Their staff are poorly trained button pushers. I highly recommend finding a different rental company, particularly if you are renting from the Delavan, Burlington, or Mukwonago branch. read more