After our car was totaled by a deer, I went to enterprise to get a rental. The staff is so…read morewonderful. They made the rental process seamless and were knowledgeable and kind. Great experience.

We rented a van here for our trip to Florida. It was a great price compared to…read moretheir competitors. Quick and easy pickup other than asking for my insurance coverage binder to ensure I had full coverage. I didn't have a problem with it, I didn't want to have to scramble for it when I got there. I would've liked to know that ahead of time. Lots of extra options and add-ons are available. I usually don't, but I added the insurance this time because there were snow storms that weekend. Would rather be safe than sorry. Otherwise, I would've got the rental for eight days for around $1100. It was clean and worked great. Lots of room and trunk space. We went with nine people and fit everyone and all of the luggage comfortably. They were closed when I was returning, so I used the key drop off outside. I got my final bill the next day after the truck was checked. No extra charges were added, which was a good thing. Would definitely rent from here again.

A++++++..Great place. Staff goes above and beyond to accommodate. By far the best rental agency…read moreI've ever used. I'm currently renting a car from them and the rates an service are by far the best. There have been a couple times when I couldn't make it to pay because of working late, and staff was completely understanding and I was able to come in the following day to pay. Would recommend highly.

DO NOT RENT IN THIS PLACE:Three times I have requested the refund (one by phone and two by email)…read moreof the reservation made on February 25, for March 13 and canceled the following day February 26. I have not received a response from the company. By phone one of their employees "Mike" told me that they did not "refund". I explained to him that he had not informed me of this policy, which is also not in the rental contract that had been sent to me, therefore, since it was not in writing, it was illegal to keep, the money of a service that they had not provided; they have the legal obligation to inform in writing in the moment of the rental of this absurd policy. I also told him that I did not accept that they would give me credit for a next time since this had been a necessity for only once. They have not given me an answer, they have not refunded the money to my account, I also fear that this company that literally steal from customers put at risk the information that I gave them from my credit card. I await the immediate solution of this inexcusable and arbitrary situation at the earliest.

I've rented from this location three times. Last time the woman behind the counter went above and…read morebeyond to help me out when the main customer service number reps were giving me the runaround. I was very frustrated and she totally kept her cool. My feelings about Avis would have been soured if not for her. The other two times I've rented from this location it was a very easy Pickup & return thanks to the local employees here. *removed a star because of the corporate home office experience

DO NOT RENT FROM THIS ESTABLISHMENT! PUTTING UNSAFE CARS ON THE ROAD. They gave me a car with two…read moretotally bald tires in the front and partially bald tires on the rear. When we noticed we tried to return the car and swap it for another. They refused to help us, said that they had no cars, We pleaded with them because it was snowing and we were traveling with a one year old. They had no sympathy and no solution to the problem. They wanted me to drive 40 miles in the snow to White plains to exchange the car. Horrible! You would expect a car rental place to insure the safeness of their cars. NEVER GOING THERE AGAIN!

Interesting to read these very bifurcated reviews: Folks seem to either have a horrible or…read moreincredible experience. Happily, mine was the latter! A certain Adrien Tucker is currently my personal hero. The backstory: My hubby left on a trip with my car keys in his pocket, leaving me stranded with the kiddos and no ride (and earning him many, many, MANY husband demerits). His attempt to mail the keys back via 24-hour FedEx service ended up taking four days. Given the bubons, no other car company in the area was able to deliver a car to my home. Hertz was also reluctant, but Adrien went above and beyond to procure a four-wheel drive vehicle ahead of a regional freeze (crucial for our double diamond-grade driveway), on very short notice. Although I could've done without the Florida license plates, they did give me cover for driving the giant rental vehicle verrrrrryyyyyy slowly on our tortuous country roads. (I'm an old lady from Florida, see?) We were able to get to and from school, buy some sorely needed groceries ahead of yet another snowstorm, pick up pain meds from the veterinarian. This act of kindness was a lifesaver, a game changer. It truly made a difference in a family's life. Thank you, Adrien and team. Total heroes.

Very rude worker by the name of abby or ab gave poor information and didn't even let me finish…read moretalking and hangs up in my face the manger mat need to fire him. I called back and some lady gave better information than him. Had reservations to pick up a car I put the wrong time so I called to see if I can change it over the phone or cancel and re make a reservation and the rude guy Abby or ab picks up saying call back tomorrow we don't have any cars right now so I said even if I have a reservation already he continues on to say the same thing then hangs up in my face..

Being from Litchfield county, we weren't familiar with Ingersoll. My husband had been on the…read moresearch for a lightly used truck. After several online searches he found numerous trucks that fit his requirements at Ingersoll. Once we arrived, we were amazed at their selection, 15 acres of new & used vehicles. Lisa P was assigned to us as our sales associate & she was very professional, knowledgeable and easy to work with. Their prices are extremely competitive and offer great value. The entire buying process was pleasant. We will definitely return when it's time to buy another vehicle & we've already recommended Ingersoll to friends & family.

I bought my car from Ingersoll Chevrolet of Danbury a few years ago and had a fine experience,…read moreditto a couple routine maintenance visits. As a result, I figured I'd keep going to this dealership despite it being about an hour away. The ordeal I just went through for parts servicing however has caused my impression to pull a complete 180, and now not only will I never return, I strongly urge everybody else to steer clear. If you must work with their service department, insist on getting everything in writing each step of the way. I brought the car (a 2018 Chevy Volt) in for an inspection of several issues on September 23rd: heating, tire pressure sensors, and a radio malfunction. It took a while for me to hear back, allegedly because despite not having a pure EV only one of the dealership's EV techs could assess my car. On the afternoon of the 25th, I was quoted roughly $3,700 for all repairs. Money being tight, I opted to skip the radio replacement, expecting total costs around $2,500 and asked for the other repairs to go ahead, although I would have to take the car back to attend to obligations I'd already scheduled for the next several days, including a wedding in New Jersey. On the 26th I made the trip back to Danbury, paid $530, and discovered that this was not covering the $500 tire pressure sensor replacements (which had not been performed despite ample time) but rather the inspection fee. As a result I drove to New Jersey and back without that safety feature functioning. I promptly returned the car on Monday the 5th of October, and was told that the repair to the heater in the car was a "6 hour job" but that it'd probably be ready the next day. I didn't hear anything that day. When I reached out for an update on Wednesday the 7th, I learned that the $530 inspection had failed to reveal that a pump related to the heater was also in need of replacement and that replacing that part was going to cost an extra $1000 above the quoted price. I had to crunch numbers on this, and after speaking to the shop foreman I demanded that the cost of the inspection be refunded. He agreed to knock off the price of the pressure sensors, and I asked for them to email me what the final price would be. I was subsequently emailed an estimate for $2500. I received that estimate, and approved the work on the morning of the 8th. The new part would need to be overnighted, but I was assured that this would be relatively quick work. Even allowing that work couldn't start until the 9th, I was given to understand the car was "in the bay" and would be ready soon. I was wrong. Come the 12th, I asked for an update with my point of contact via text. After pestering for a response, I was told it would be ready the following day. Instead, on the 13th my contact failed to respond to any of my texts. I had to call the front desk of the dealership to learn he was off (and had given me no indication that this would happen even though we had discussed that I might need a loaner the next day if it wasn't ready) and I wound up speaking with the shop foreman who let me know that they had managed to order the wrong replacement part. Apparently the right part was overnighted just in time because my car WAS ready finally on the 14th, and I was even informed of the good news that the right part was actually $300-$400 cheaper than expected. Somehow that meant my final bill was north of $3000. I will admit that it's possible some confusion occurred, figures were discussed over the phone, but I presented the email to my contact and the shop foreman, and they both denied having sent me the email even after I presented them with it sitting in my inbox alongside a hardcopy. Why they would lie about that instead of admitting to sending the incorrect amount or failing to clarify what that amount was for, I don't know, but the lack of organization was plain. Needing my car back, after it had been in the shop for a "6 hour job" for 15 of the past 21 days with multiple delays entirely of their doing I bit the bullet and paid what I felt was an unfair price. Perhaps, if the service at Ingersoll were fast and efficient maybe I'd feel better about the prices. Conversely, if these costs weren't obviously inflated to either give wiggle room in negotiations or just gouge the customer, I'd put up with sloppy communications. But never again will I put up with a place that hits me with both. At the very least, not at this dealership.

I had an on time pickup and dropped at JFK without an issue! Reasonable fare, clean car, and…read morecourteous driver. I will use them again!

excellent experience. Arrived on time for pickup. Driver professional and personable. Comfortable…read moreand clean vehicle. would use again if needed. definitely recommend to family and friends.

I must start off saying that I had an excellent experience with Route 53 Auto Body after I had…read moreexperienced a little bumper rash in the mall madness that you are prone to experience during the Christmas shopping season. A little preamble for my story. After a little light Christmas shopping at the Danbury Fair Mall, I walked out to my car to notice a sizable (about the size of a basketball) dent on the driver side of my bumper, and was definitely bummed out thinking that I wouldn't get it repaired before my anticipated road trip back to visit friend and family in Michigan for Christmas and New Years celebrations. Fortunately, a good samaritan witnessed the event, and was able to run me down with the individual who brushed up against my defenseless Malibu Maxx with her substantially larger H3. The important part of the preamble is the lady wanted to pay cash for the repair work instead of going to insurance if at all possible, so we exchanged all pertinent information, and I told her that the next morning I would obtain multiple estimates for the repair work. My journey began the next morning as I interviewed half a dozen of Danbury's collision shop/auto body repair shops. I will say that everyone was pretty reasonable with the prices, but I did receive the most cost effective estimate from Route 53. Remembering this is an estimate, and the actual cost of repairs could be higher, I went with the crew at Route 53. Not only was it reasonable, but the time frame in which they could complete the repairs was the best suited for my planned holiday road trip (remember, it's Winter, so a lot of locations are rather busy with repairs right now). I know that depending on the time, and the amount of repairs these guys might have will depend on your time frame experience, but I am speaking from my interaction with everyone. I was also told that they could prepare the bumper (once it arrived) and paint it ahead of time if I needed to hold on to my car for personal use. Everything about these guys for THIS SPECIFIC REPAIR was awesome. My interactions with everyone I dealt with were nothing but professional, and if I ever have body work in the future, I will gladly come back to them. Thank you all for the prompt and professional service, quick turnaround and for coming in at exactly what you quoted me on the estimate!

THEY ARE THE ABSOLUTE BEST! They do phenomenal collision work here. I've been going there for a…read morelong time, and have never had even a hint of an issue. You can tell that all of their work is of the highest quality. The owner is hands on and wants to make sure you are happy with everything from drop off to pick up, getting a loaner and everything in-between. He kept me well informed throughout the entire process. When I went to trade in my BMW not one dealer could tell that body work was done, with multiple of them complimenting me on how well the car looks. People always tell you to trust the best and since they are the best, my complete trust goes to them that my car will be as good as new when I pick it up.

Drivers were prompt and the car was clean. It was easy to book the rides and be in touch with them…read morewhen needed.